Heze Furniture Reviews 

150
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Super high quality furniture. Bought a dresser and sofa bed from BRW through Heze. The lady over the phone was insanely nice and done their best to accommodate the delivery time around my hours of w... See more

Rated 5 out of 5 stars

Excellent service from start to finish, done 2 kitchens for the customers which I purchased from HAZE 3d plans and design at no extra cost just a nice touch! Definitely will do more business with HE... See more

Rated 5 out of 5 stars

Customer service of this company is second to none. Asia/Joana was super helpful when I ordered the wrong size bed. Nothing is too much trouble as staff is solution oriented no matter the issue. I wan... See more

Rated 5 out of 5 stars

We have bought a few items from Heze. Ottoman bed a few years ago and corner sofa bed recently. We are very happy with both products, in terms of both quality and customer experiences. While purchasi... See more

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Company details

  1. Furniture Store

Written by the company

High quality European furniture at great prices. Kitchens, Sofas, Wardrobes and much more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

150 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(150)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication and assistance …

I was kept informed throughout the delivery process even though it was getting quite late by the time my sifa was delivered. The delivery man went out of his was to help with the delivery.He was so kind. Love my sofa and would recommend thoroughly recommend Heze

29 January 2025
Rated 1 out of 5 stars

Appalling product and customer service

granddaughter bought a kitchen from B&Q/Heze and when we tried to put it together , no contents list, no instructions and many items missing such as doors, backs ,screws, dowels and some of the units were wrong size. I had to help her because these people treated he dirt at a time that her infant daughter is very ill. Do not buy from these people

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Great items

Great items. Very sturdy. Real wood. I love my wardrobe snd my chest of drawers. They were exactly what I needed, and beyond. Thank you!

16 January 2025
Rated 5 out of 5 stars

Great service and an amazing bed

Great service and an amazing bed, the assembly instructions aren’t the best but that’s not Heze’s fault, that’s the manufacturer of the Kassel bed.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Thank You for pleasant transaction

Thank You for pleasant transaction. Item was confirmed and on agreed time which was confirmed over the phone. Great service and on time delivery. I highly recommend this store. Thank you!

20 November 2024
Rated 4 out of 5 stars

The product turned out to be much…

The product turned out to be much better than expected, luckily it was very well packaged as the courier had caused some damage to the exterior by handling it badly. The only improvement I suggest is better communication and information on the order once it had been placed and paid for.

20 November 2024

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