Heze Furniture Reviews 

150
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Super high quality furniture. Bought a dresser and sofa bed from BRW through Heze. The lady over the phone was insanely nice and done their best to accommodate the delivery time around my hours of w... See more

Rated 5 out of 5 stars

Excellent service from start to finish, done 2 kitchens for the customers which I purchased from HAZE 3d plans and design at no extra cost just a nice touch! Definitely will do more business with HE... See more

Rated 5 out of 5 stars

Customer service of this company is second to none. Asia/Joana was super helpful when I ordered the wrong size bed. Nothing is too much trouble as staff is solution oriented no matter the issue. I wan... See more

Rated 5 out of 5 stars

We have bought a few items from Heze. Ottoman bed a few years ago and corner sofa bed recently. We are very happy with both products, in terms of both quality and customer experiences. While purchasi... See more

Company replied

Company details

  1. Furniture Store

Written by the company

High quality European furniture at great prices. Kitchens, Sofas, Wardrobes and much more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

150 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(150)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and a good product.

I am very happy with the service and quality of the kitchen that I bought from Heze.
Edita was really helpful and went out of her way to ensure that we were satisfied.
Very good. :-)

18 January 2025
Unprompted review
Heze Furniture logo

Reply from Heze Furniture

Thank you so much for your kind words! We’re delighted to hear that you’re happy with both the service and the quality of your kitchen. It was a pleasure for Edyta to assist you, and we’re thrilled that everything met your expectations. We truly appreciate your feedback and look forward to helping you with any future projects!

Rated 5 out of 5 stars

Delivery excellent

Delivery excellent, I was kept informed with the time of delivery and a very friendly driver , thanks so much!

23 May 2025
Unprompted review
Heze Furniture logo

Reply from Heze Furniture

Thank you so much for your kind words! We’re thrilled to hear that the delivery went smoothly and that our driver provided a friendly and reliable service. It’s always a pleasure to serve customers like you!

Rated 5 out of 5 stars

Absolutely Delighted!

Absolutely thrilled with my experience! The Buffalo sofa is stunning, the wall slats and doors are top quality – everything looks even better than I imagined. The customer service was first-class – kind, helpful, and professional throughout. Delivery was careful and super friendly – they even took all the cardboard packaging with them! One big WOW from start to finish. I’ll definitely be back soon – next up: bathroom, kitchen, and a coffee table!
Prices are very competitive – highly recommend

22 May 2025
Unprompted review
Heze Furniture logo

Reply from Heze Furniture

Thank you very much for your kind feedback! We truly appreciate your loyalty and it’s always a pleasure to assist you. When you’re ready for your next order, please reach out – we’ll be happy to offer you a special discount as a token of our thanks!

Rated 5 out of 5 stars

I was very happy with Heze’s kitchen.

I was very impressed and happy with the service provided by Heze when I placed an order with them, actually twice from them. Good quality kitchen and excellent customer service which helped me complete my kitchen project. Will use their services again definitely 💯.

1 March 2025
Unprompted review
Heze Furniture logo

Reply from Heze Furniture

Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both the quality of your kitchens and our service. It’s always a pleasure to assist you, and we look forward to helping you with any future projects!

Rated 5 out of 5 stars

I would really recommend this company…

I would really recommend this company as the service we received was excellent. The sofas are of a very high quality, very comfortable and the delivery service was superb. The delivery team were very friendly and they put the sofas together quickly and cleaned up after and made sure I was completely happy with everything before they left. I would highly recommend this company and would definitely use them again.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Misleading Seller on B&Q market place

Bought a kitchen through B&Q from this company. Kitchen is no way near as shown in pictures and in description. You can not fit these flimsy kitchen anywhere. Now struggling to get the refund. They are not selling their products on line as per consumer act 2015. Pursuing the case through CAB.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery service

I had a fantastic experience with my sofa delivery! The delivery man was punctual, professional, and incredibly helpful. He handled everything with care and was also friendly and courteous, making the whole process smooth and stress-free. I appreciate the great service and would highly recommend
Thank you!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Quick and efficient.

Quick and efficient turnaround, delivery team also very friendly and helpful. Haven’t used sofa bed yet so can’t comment on comfort or quality, but cushioning is nice and firm plus it seems fairly well built so looking forward to using it.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Very helpful, extremely professional and on time 🙂 If I can request this driver on future deliveries then I will. Thanks Team.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Great quality,value and customer…

Great quality,value and customer service.
We have purchased two full sets of bedroom furniture.
Easy to understand instructions and well engineerd product.because we loved main bedroom furniture that much we adapted the furniture to be used in our en suite and it looks amazing.
The whole team at Heze are a pleasure to deal with, the after sales service is really good too.
I would not hesitate to recommend Heze to friends and family.

Thanks Monika and Heze

4 March 2025
Rated 5 out of 5 stars

Excellent

Piotr was very professional and delivered our furniture with care.
Thank you so much!

13 March 2025
Unprompted review

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