Herts Glass Windows and Doors Ltd Reviews 

78
•
TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

The good - the installers were polite and efficient. The pricing was in range of expected and not too high but not cheap either. The bad - they erred in the intial installation and had t... See more

Company replied

Rated 5 out of 5 stars

Shane and team came to measure and fit all our new windows. They were very impressive given that they had to work around other contractors on site who were completing some renovation work. They were... See more

Rated 5 out of 5 stars

After being let down by our window supplier. We contacted Shane and within 2 days he was around for a quotation. A very nice and knowledgeable man. We received a very competitive quotation and pro... See more

Rated 5 out of 5 stars

Shane met me, measured up, quoted a fair price for all the windows of my whole town house, (gave me the 2nd lowest of 5 quotes) but went out of his way to explain my options, source what we needed and... See more

Company details

  1. Window Installation Service
  2. also in
  3. Double Glazing Installer
  4. PVC Windows Supplier

Written by the company

Herts Glass Windows and Doors Ltd We are a Watford based company with years of experience specialising in all aspects of double glazing, working closely with builders, architects and home owners across Hertfordshire and the surrounding areas, with the understanding of the importance of keeping good communication throughout the job offering complete customer satisfaction. We are a Certass registered company and are part of the Consumers Protection Association giving our customers total peace of mind. Services We Offer: Bi-folding Doors Aluminium Sliders Aluminium Windows Upvc Windows and Doors Composite Doors Skylights and Lanterns Frameless Glazing Glass Polishing Modular Builds For more information please visit our website or feel free to pop in to our showroom. Thank you Regards Herts Glass and the team.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

78 reviews

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4.7

All reviews

(78)

18 reviews in the last 12 months

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Rated 3 out of 5 stars

mixed

The good - the installers were polite and efficient. The pricing was in range of expected and not too high but not cheap either.

The bad - they erred in the intial installation and had to come back and repair. They did do so.

They also suggested elsewhere that I provided the wrong adhesive. I did not supply any adhesive; they did.

However, there was another problem with the existing door that they identified and said they quote to come back to repair.

But then they gave an excuse and chose not to follow up. When asked, they said the manufacturer did not respond to them and so could not do it.

I made contacts through the manufacturer website myself and I was able to sort out. No part was needed although the repairman had easy access to that.

So it appears to me that they make mis-representions for convenience, and thats not good...

9 October 2026
Unprompted review
Herts Glass Windows and Doors Ltd logo

Reply from Herts Glass Windows and Doors Ltd

Thanks for taking the time to update your review. We’re glad to hear our installation team was polite and efficient, and that you were happy with our pricing.

​We just want to clarify a couple of points regarding the job. We were hired to replace the glass panels in your existing 2013 doors. You supplied your own battery packs for the integrated blinds to help lower costs, but because these didn't come with the standard backing adhesive from the manufacturer, the replacement tape did not hold. As soon as you raised this, we ordered the official backing pads directly from the supplier and returned promptly to get it sorted for you free of charge. This was outside of what we had quoted you for.

​Regarding the problem with the door mechanism, this was a pre-existing issue on the original doors outside of our agreed work. We reached out to the manufacturer as a courtesy to try and help you out. When you asked for an update, we let you know that we simply hadn't received a reply from them yet. We never stated anywhere that we couldn't do the job, nor were we making misrepresentations—we were just giving you an honest update on where things stood.

​We’re glad you were able to resolve the door issue directly with the manufacturer in the end. We always aim to provide honest service and go out of our way to support our customers.

Rated 5 out of 5 stars

Third time using Shane and his team

Third time using Shane and his team, (previously full replacement glazing followed by new door at last property ), this time for a new composite front door. Attentive service, fast replies, good choice, competitive pricing and a perfect job. Highly recommend.

15 May 2026
Unprompted review
Herts Glass Windows and Doors Ltd logo

Reply from Herts Glass Windows and Doors Ltd

Thank you for your feedback Paul

Rated 5 out of 5 stars

Came across these guys online

Came across these guys online. Came and quoted within a few days. Fitted within a few weeks for 9 Windows. Reasonable price and not pushy which we all prefer. Fitters were clean and respectful at all times. Highly reccommend them.

14 April 2026
Unprompted review
Herts Glass Windows and Doors Ltd logo

Reply from Herts Glass Windows and Doors Ltd

Hi Scott, Thank you for the review, feel free to get in touch if you ever need any further assistance.

Kind Regards

Herts Glass Windows and Doors

Rated 5 out of 5 stars

It was an absolute pleasure dealing…

It was an absolute pleasure dealing with Herts Glass Windows & Doors. They came on time firstly to give a quote and secondly to do the work.
They did a brilliant job at a very competitive price . Would highly recommend this company.
Thank you Herts Windows & Doors

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Successful, stress free installation

The company were helpful in making a decision about an installation, and didn't exert any pressure before we asked them to do the work. The quality of the windows is very good and the workmen were well organised and easy to have around the house. Shane and his company were very easy to deal with, completely reliable, and did exactly what they undertook to do.

19 March 2026
Unprompted review
Herts Glass Windows and Doors Ltd logo

Reply from Herts Glass Windows and Doors Ltd

Hi Neil, Thank you for your review.

All the best.

Regards

Shane

Rated 5 out of 5 stars

Great price,quality windows and fitted…

Great price,quality windows and fitted very well. Professional, prompt service and property was left in immaculate condition after fitting. Highly recommend.

26 March 2026
Unprompted review
Herts Glass Windows and Doors Ltd logo

Reply from Herts Glass Windows and Doors Ltd

Hi Fern, Thank you for your review, Glad to hear you're happy with the installation.

All the best

Herts Glass

Rated 5 out of 5 stars

Patio Doors replacement

Herts Glass replaced our old Patio Doors and were very professional from start to finish. The whole project was completed on time with excellent communication at all stages. Highly recommended.

9 March 2026
Unprompted review
Herts Glass Windows and Doors Ltd logo

Reply from Herts Glass Windows and Doors Ltd

Hi Graham, Thank you for your review, Glad you was happy with the service. Take care.

Regards

Shane

Rated 5 out of 5 stars

Herts Glass installed new windows…

Herts Glass installed new windows throughout our entire house, a new front and side door and also two sets of bi-fold doors at the rear in 2022. We had a great installation experience with them, so we went back to them for internal window blinds for our front windows and again they came in at a great price with great customer service. They have been brilliant with after sales support when needed, coming out to rectify a small issue we had with the front door after a few years in under 24hrs! No hesitation in recommending Shane & his team at Herts Glass!

6 March 2026
Unprompted review
Herts Glass Windows and Doors Ltd logo

Reply from Herts Glass Windows and Doors Ltd

Hi Chris, Thank you for your review, please feel free to get in touch if you have any more problems.

Regards

Shane

Rated 5 out of 5 stars

Great service an quality windows

Shane and team came to measure and fit all our new windows. They were very impressive given that they had to work around other contractors on site who were completing some renovation work. They were also courteous and considerate of our carpet and walls in the existing part of the house so as not to mark or damage anything.
Really pleased, thank you!

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Recently had further work completed by…

Recently had further work completed by Herts Glass. As always very professional outfit who are easy to deal with from start to finish. Work is always of a quality standard and great aftercare too. Highly recommend these guys!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Herts glass fast efficient and very reasonable

I had a glass panel on an old window shatter. Rang Herts glass just before 5pm they came out the next day and measured up. As soon as panel was delivered they fitted it that evening adding it on to his days schedule. Whilst he was there I asked if he could look at a couple of French windows, one had a draft coming through one I couldn’t shut easily. Sorted out problem on one and the other will do in day light. None of these doors / windows were originally fitted by Herts glass they are all quite old but never once did he try and sell me new. A helpful, friendly fast efficient service whilst charging very reasonable rates. Makes a nice change to get a reliable service.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very please with our new windows.
Great service and very competitive prices backed up with quality installation. Shane kept us up to date with everything from start to finish and it was only a couple of weeks between quote and installation, which considering we were coming up to xmas was very pleased with.
Highly recommend this company!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

New garden bi-fold door installed

Good communication, got to visit the showroom which gave us different ideas about the door we wanted, easy to pay, date of installation was soon after order placed and the agreed date was met and the installation team was efficient and polite. The door was installed, potential problems flagged up and place was neat and tidy when they finished. And the price was competitive compared to other quotes we received. Very happy with the outcome and would recommend this supplier.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Start to Finish!

I recently used Herts Glass Windows and Doors Ltd and was very impressed with the entire experience. Shane was professional, attentive, and swift in handling my enquiry and kept me well informed throughout the process.

When it came to installation, Tim arrived on time and did an outstanding job fitting our new composite door. His workmanship was tidy and precise, and he was friendly and professional from start to finish.

I’m extremely happy with the result and would highly recommend Herts Glass Windows and Doors Ltd to anyone looking for quality products and excellent customer service.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, great workmanship

We had two windows and a new front door installed. At each step the communication was great and the finished workmanship is excellent. I would highly recommend Shane and the team.

12 September 2025
Unprompted review

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