Herbelladay Reviews 

I bought coats in this store that I did not receive, instead I received different ones, the store is run by a person who is dishonest, he does not want to return the money for my order, I do not recommend this store, it is the worst I have ever bought from

DO NOT BUY FROM THEM!!! I purchased a pair of jeans on 27th December, and haven't received communications of receipt of payment or the goods that I have actually purchased!!!!! Avoid like the plague!!!!!!!!!!!!!!!!!!!!!!!! I have a bank statement of them taking £34.98 from my bank on 30.12.24 and I am STILL waiting to receive my purchase!!!

DO NOT buy anything from them! Ordered a coat via TikTok shop (Herbelladay) no mention of where coming from or returns.
Came after 4 weeks - basically, 2 pieces of fabric seen together!!! Utter garbage!
Have been trying for 3 weeks, via email, to get money back - they want £20 for return! Have gone from 5% back now up to 60%, but don’t think I’ll see the money.
YOU HAVE BEEN WARNED!
I’ll be more diligent in future.
service
@
herbelladay.
com

My husband ordered a lovely looking coat from herbelladay,I've had no problem ordering from tik tok shop until now.The coat looked lovely with fur trim it took 4weeks it was£45.It arrived December 28 th shocking I opened the parcel the fur was not even attached not a coat at all short jacket that looked liked a sack on me.I have emailed them they offered me a pittance I finally agreed 45 %.Still waiting for that to hit my bank .The emails go into my spam box,and take a day to reply.The order does not appear on my tik tok shop orders very strange.

Avoid this website didn't respond when I emailed about my purchase

Nearly a month to receive the wrong item. 3 different tracking numbers and they used information from a UK courier no longer trading. Item colour and sizing incorrectly received. They offered me several discounts to keep the item which wasn't fit for purpose. They asked me to drop my legal claim and I would receive my full refund I did not do what they asked I stayed with my payment method legal requirements and stood my ground. I refused thank God I used a payment method that is reputable and they used their platform to support me. I had a full refund Thank you to my payment method -P**P** unsure if I can mention their name In Full.. In all honesty I couldn't say anything before due to legal reasons and because someone kept deleting my reviews/comments unsure who. However I should have listened to the other reviews I saw before purchasing but I didn't. People Please Avoid no matter what the illustration states or looks like you're not getting it as it's been illustrated in their description. PLEASE AVOID absolutely appalling customer services. And I totally agree with somebody else they should not be trading.
Item purchased on the 17th of November 2024 and received week commenting the 16th of December 2024. A decision made by my payment method to support my claim regarding this item. I received full refund early January worth the wait.
Nb. I came across this outlet via tiktok and I really believe tiktok should be looking into this company because they using tiktok as a platform to advertise their wears and THEY ARE NOT FIT FOR PURPOSE. THERE ARE OUTLETS BEGINNING WITH TEM..WHO ARE BETTER.

This is the worst experience I have ever had buying something online. They are liars. The clothes look nothing like on their website. First it took 4 weeks to have my order arrive, after I had paid for next day delivery. Then when the items finally came the clothes were like an amateur had sown them, veey tacky amd the fabric was cheap, polyester. There was no paperwork with the delivery to allow me to return the tlitems and they do not respond to emails.

If i could give -10 i would, the coats & clothing are nothing like the luxury pictures. Its just rubbish when you receive the items!! Do not buy from them

Minus 5 stars! Somebody needs to shut this company down. Clothing is not as per the picture - lining is completely separate colour which is visible as it is a split skirt. the quality is absolutely shocking. I have attempted to enquire about a refund, you cannot return to the address on package or company address and it does not provide the actual return address. Website says to contact customer service for return address, there is no number and they do not answer emails. AVOID and if you have been conned like me, please take time to report these disgraceful people.

Item took more than a month to arrive. Very poor quality. Cost £22.40 to return. Item arrived even though I had informed them I no longer wanted the item, just my refund.
Now have to wait for them to receive the returned item to get my refund. Very rude staff. Glad I used paypal so was able to raise a dispute and they help you get your refund

I ordered a winter coat from them on December 14th. The coat still hasn't arrived. I received a tracking number that is completely useless. This tracking number doesn't exist. Customer service doesn't respond to anything. This is a scam company. I don't recommend it to anyone.

What I ordered and what came was disappointing. SCAM!!!! If I could attach images I would

Orders a pair of cargos on the 21st December hoping they would be here for New Year’s Eve, still aren’t here, costs 40 pound to come 2 weeks later I’ve heard in the other reviews, what a waste of money, and now I can’t look on the site to see when to get them or to cancel them because the page has shut down apparently, wishing never ordered now!

This company shouldn’t be trading , I waited 4 weeks for a coat , which when I finally received was nothing like the item I ordered .. absolute cheap rubbish .. AVOID THIS COMPANY

Don’t order! My coat order has arrived and looks nothing like the picture and completely different colour! Also very poor quality, thin material not suitable for winter. No details on how to return either. £45 wasted 😡

Don’t buy from this company, clothes are very poor quality and do not look like their pictures. Kept seeing on them on my social media, extremely disappointed. They will offer you a % back 10 then 20, 30, 50, then 60. Do not accept raise a dispute through PayPal and get a full refund.

Ordered 2 weeks ago, still not received any updates and not been shipped. When I emailed to ask for an update I got a very rude message back from the support team.

I ordered a coat on the 20th November and it’s still not here. I’ve only had one email that is it and when I go to track my parcel it then asks for money for me to see where it is. I seen the ads on TikTok really wish I didn’t bother I should have looked into it for sure. I won’t be doing that again in a hurry. Please be carful it’s ovo a scam for sure

Very poor quality clothing that does not resemble the advertised clothing in any way. Took weeks to come & no response to any emails sent. Very disappointed!

The worst company ever. I ordered my jacket 3 weeks ago and parcel is still not with me.I emailed company a few times and they are avoiding some of my emails. I get from them two different tracking numbers and that I need to wait 7-15 days again.
I do not recommend this company at all.