Simple, straightforward I am happy with the service, my bank had delays I turned to HeptaPay and they delivered. For first time user expect some delays due to security and verification before payment.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple and convenient, procceses are initiated and completed within a minutes for the first time but less than a minute for subsquent use
Company replied
Fast , convenient and trustable , in 3 mnts the money was with the receiver momo account in Rwanda , only the 1 star less for the rate it can be better
Company replied
I registerd with HeptaPay , I tried three times to send money to m pesa but it failed. I put the correct card details but it dont work. I wrote a e mail and get a answer on Sunday in less than two hou... See more
Company replied
Company details
- Mobile Money Agent
- also in
- Card Processing Service
- Currency Exchange Service
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Contact info
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4.1
Great
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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I bought MTN Momo 4 hours ago and not…
I bought MTN Momo 4 hours ago and not received anything . The people on whatsapp doesn’t respond to me aswell
Ref .. HP-102024F49B
20 October 2024
Unprompted review
Reply from HeptaPay
We sincerely apologize for the delay you experienced and for the lack of response at that time. We understand how frustrating this must have been. We’re glad to see that your recent transaction went through much faster, and we are actively working to improve our response times and service. Thank you for your understanding, and we appreciate your patience. Please don’t hesitate to reach out if you have any further concerns.
Reply from HeptaPay
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a great experience and consider our service the best. Your feedback means a lot to us, and we look forward to serving you again in the future!
HepPay you’re the best
HepPay you’re the best, simple and fast but trustworthy off course.
I recommend!
12 October 2024
Reply from HeptaPay
Thank you so much for your amazing review! We're delighted to hear that you find HeptaPay simple, fast, and trustworthy. Your recommendation means the world to us, and we’re thrilled to have earned your trust. Looking forward to serving you again!
Have just sent money the money 30…
Have just sent money the money 30 minutes ago, but am not receiving anything or message (HP-100724A2F0)
7 October 2024
Unprompted review
Reply from HeptaPay
Thank you for your feedback. After reviewing your transaction, it appears that the card used was flagged for potential fraudulent activity. For your security and the security of others, we take these matters very seriously, which is why the transaction did not go through.
If you believe this is a mistake, please contact our support team to provide further information so we can resolve this promptly. We appreciate your understanding in helping us maintain a safe and secure environment for all users.
First time using this service and I got…
First time using this service and I got the money transferred in 5 mins
5 October 2024
Reply from HeptaPay
Thank you so much for your feedback! We're thrilled to hear that your first experience with our service was smooth and quick, with the money transfer completed in just 5 minutes. We look forward to serving you again!
I am currently having a terrible…
I am currently having a terrible experience with heptapay. It has been three days and the recipient has not received the money. My ref is Hp-100224982D. The sender has sent an email and is not receiving any feedback.
Edit you have responded with a different person's name and reference number. Again, please address reference number Hp-100224982D.
2 October 2024
Reply from HeptaPay
Dear Lorna Grace Kuwaza,
We note that the transaction you are reffering to was completed to M-PESA 0799801994 TARISAI KUWAZA on 24/09/24 at 01:06 AM with reference SIO7N98XT5.
Please let us know if there is anything else that we can help you with.
A very efficient means of withdrawing…
A very efficient means of withdrawing money from a virtual card. Transaction only takes a few minutes.
19 September 2024
Reply from HeptaPay
Thank you for your great feedback! We're happy to hear that you found our service efficient for withdrawing money from your virtual card. It's great to know the transaction process was quick and smooth. If you need any further assistance, we're here to help!
Reply from HeptaPay
Thanks for the feedback! We’re glad you found the service quick. If you need anything else, don’t hesitate to reach out!
It works real well for transactions
23 September 2024
Reply from HeptaPay
Thank you for your review! We're happy to hear that the platform is working well for your transactions. If you ever have any questions or need assistance, we're here to help!
They provide good service for real.
17 September 2024
Reply from HeptaPay
Thank you for your feedback! We're glad to hear that you're satisfied with our service. If there's anything more we can do for you, feel free to let us know!
Reliable and fast
I have been using this service for a year to send money to East Africa via credit card or debit card. Any technical issue is resolved quickly by the support team.
10 September 2024
Reply from HeptaPay
Thank you for being a loyal user of our service for the past year! We're thrilled to hear that you've had a positive experience sending money to East Africa and that our support team has been able to resolve any technical issues promptly. We’re committed to providing reliable service, and your feedback encourages us to keep improving.
Trustworthy & Safe Cash Transfers with Local Help
I recently used HeptaPay's services and found the experience to be fairly straightforward. The platform offers a user-friendly interface, which made navigation simple. However, I did encounter some occasional delays with transactions. Overall, it’s a decent option for managing payments, though there could be some improvements.
31 July 2024
Unprompted review
Reply from HeptaPay
Thank you for your feedback! We're glad to hear that you found HeptaPay's interface user-friendly and easy to navigate. We apologize for the occasional delays you experienced with transactions and appreciate you bringing this to our attention. We're continuously working to improve the platform and ensure a smoother experience for all our users. Feel free to reach out if you have any further suggestions or concerns!
Reply from HeptaPay
Thank you for your feedback! We're glad you find our service great, though we apologize for the delay you experienced. We strive to improve our speed and ensure a smoother experience in the future.
momo is not consistent
momo is not consistent. some days it doesn't appear on the options, that being said when it's working it's pretty convenient and at a decent transfer fee. i do think there's some room to improve in fees to send to other countries like using mpesa. the fees were too high
27 August 2024
Reply from HeptaPay
Thank you for your honest feedback. We apologize for the inconsistency you've experienced with MoMo. We're actively working to improve reliability so that it's always available when you need it. We appreciate your suggestion about the fees, especially for international transfers, and will take it into consideration as we continue to enhance our services.
Reply from HeptaPay
Thank you for your feedback! We're glad to hear that you had a quick and hassle-free experience. If you ever need any assistance, don't hesitate to reach out. We're here to help!
Easy to use and faster service.
16 August 2024
Reply from HeptaPay
Thank you for your review! We're thrilled to hear that you find our service easy to use and fast. We work hard to ensure a smooth and efficient experience for our users. If you ever need anything else, we're here to help!
reliable service
reliable and when a transaction did not go through, i got the assistance soon after.
9 August 2024
Reply from HeptaPay
Thank you for your feedback! We're glad to hear that you found our service reliable. It's great to know that our team was able to assist you quickly when a transaction didn't go through. We always strive to provide the best support possible.
Reply from HeptaPay
We're glad to hear that you find our service to be a great choice for sending money to your relatives. Your support means a lot to us, and we're here to make sure your transfers are always smooth and reliable. If you have any questions or need assistance, feel free to reach out. Thank you for choosing us!
Reliable and Secure Money Transfer Service with Local Support
I’m in the USA and send money to family in Rwanda using this mobile money service. It’s excellent and secure. I also LOVE supporting a local company!
20 July 2024
Reply from HeptaPay
Thank you so much for your kind review! We're thrilled to hear that you're satisfied with our service and that you find it secure and reliable. Thank you for choosing HeptaPay!
HeptaPay - Swift, Seamless and Superior Service To Send Money To Rwanda
Was looking for a way to send money for a medical situation to a friend in Rwanda, and unsuccessfully at first, even after several hours and multiple tries, multiple ways. Another big name and supposedly high rated site rejected my payment and even shut down the account I had just opened with them, frustrating to say the least. Thankfully, I found HeptaPay, and there was zero issues with the transaction. They have clearly established themselves as legit and trustworthy, as my normally difficult bank and card security had no issues at all with them. HeptaPay also offers multiple ways to get the funds to your recipient, mobile money, bank transfer, and cash pickup. As it was nighttime there in Rwanda, the Airtel Mobile Money option was ideal for our situation, and it could not have been a more pleasant experience, and the fees were incredibly reasonable as well. One VERY satisfied customer here, I highly recommend this service to anyone needing to get money to a friend, loved one, or business associate in Rwanda.
12 July 2024
Reply from HeptaPay
Dear John,
We thank you for taking the time to write this very comprehensive review of our service. It's great to know that HeptaPay provided a seamless and efficient solution for your situation. We are able to handle transactions from the most stringent bank and card security measures, and you can count on us anytime in urgent and sensitive situations.
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