Fast , convenient and trustable , in 3 mnts the money was with the receiver momo account in Rwanda , only the 1 star less for the rate it can be better
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Simple, straightforward I am happy with the service, my bank had delays I turned to HeptaPay and they delivered. For first time user expect some delays due to security and verification before payment.... See more
Company replied
I was confused how to reach the airport without Kenyan shilling not even usd currency I only had my money on bank which was local but Heptapay changed everything at moment and I paid directly without... See more
Company replied
At first I there was a deduction from the card that I can't tell if it was refunded, but from there on,I did a few transactions with hepta and the service was superb, very quick dispersement of cash t... See more
Company replied
Company details
- Mobile Money Agent
- Card Processing Service
- Currency Exchange Service
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Contact info
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4.1
Great
228 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HeptaPay
Thank you for your feedback! We’re glad you had a smooth transaction with HeptaPay. We look forward to serving you again.
Reply from HeptaPay
Thank you for the 5-star review! We’re glad you found HeptaPay helpful and had a great experience. We appreciate your support and look forward to serving you again.
Scam Alert
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged on my end yet the money didn’t go through. I still haven’t gotten my money back.
After all this I emailed and they said they have no record of the transaction and that I will not be given any further replies mind you they had already admitted to refunding.
SCAM
10 April 2026
Unprompted review
Reply from HeptaPay
We are sorry about your experience. Failed transactions can sometimes still show as debited but are reversed immediately. Please contact support again with your transaction ID so we can follow up and resolve this for you.
It does help to convert money from the…
It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
3 April 2026
Reply from HeptaPay
Thank you for your honest review! We’re glad the service is helping. We hear you on the delays and are working to improve transfer times.
Reply from HeptaPay
We’re glad to hear you were satisfied with your MTN MoMo payment to Rwanda. Providing a reliable and smooth service is always our goal. Thanks again for choosing HeptaPay.
Excellent!
30 March 2026
Reply from HeptaPay
Thank you for the fantastic review! We’re delighted to hear that your Safaricom M-PESA payment to Kenya was an excellent experience.
Reply from HeptaPay
Thank you Martin, for the positive feedback, and for choosing our service for Safaricom M-PESA transfers from your credit card to Kenya.
Review of HeptaPay service
The service was good although there are some times the system is not unavailable.
16 March 2026
Reply from HeptaPay
Thank you for your feedback and for using HeptaPay! We are glad to hear you had a good experience overall. We appreciate you pointing out the occasional downtime. Our team is continuously working to improve system reliability and ensure a smoother, more consistent service. Thanks for your patience and support!
Service Unavailable
This is not a service to rely on constantly or for emergencies! Their service is always down! "Service Unavailable" status after every few minutes! They should simply close down if they can't keep their service running constantly.
20 March 2026
Unprompted review
Reply from HeptaPay
We are really sorry for the frustration this caused. We understand how important reliability is, especially for urgent transactions. At times, high transaction volumes can temporarily affect availability, but we are actively working on long-term improvements to ensure a more stable and consistent service.
you deserve five star
18 March 2026
Reply from HeptaPay
Thank you so much for the 5 stars! We’re really glad you had a great experience using HeptaPay to send money to MTN MoMo. Your support means a lot to us, and we’re always here to make your transfers fast and seamless.
Reply from HeptaPay
Thank you for the great review! We're glad to hear your transfer to an MTN MoMo number in Rwanda was fast and smooth. We appreciate your support and look forward to serving you again.
Easy and simple
7 March 2026
Reply from HeptaPay
Thank you for taking the time to review HeptaPay. Indeed, we work hard to keep things easy for our customers. We're glad you enjoyed the experience transacting with us, and we hope you come back again!
It was quick
It was quick, and it was a very reliable service. Keep up the good work. I'm not originally from Kenya, WESTERN UNION and MoneyGram could never compare honestly
27 February 2026
Reply from HeptaPay
We appreciate your review on transferring money from your credit card to Safaricom M-PESA in Kenya.
its quick, you just have to put the correct info!!
20 February 2026
Reply from HeptaPay
Thank you for the honest review! For customers who put in correct information, HeptaPay works just like an ATM machine!
Very good service but slow execution
Very good service but slow execution. I made the transaction at 1:30pm, and it finally went through to momo at 6:30pm, 5hrs later.
21 February 2026
Reply from HeptaPay
Thank you for choosing HeptaPay. First-time transactions usually take up to three hours to process. We regret that it took longer than anticipated, however, future transactions will be processed seamlessly.
Real time transfers
21 January 2026
Reply from HeptaPay
Thank you for choosing HeptaPay for instant transfers to Safaricom M-PESA to Kenya. We appreciate you for taking the time to review our service.
Fast
Fast , convenient and trustable , in 3 mnts the money was with the receiver momo account in Rwanda , only the 1 star less for the rate it can be better
4 February 2026
Reply from HeptaPay
Thank you for the review! We’re happy the transfer was fast and reliable.On the rate, we’re working to make it better. Hope to earn that 5th star next time.
Reply from HeptaPay
Thank you! We’re glad you found HeptaPay convenient. We welcome you to transact with us to Kenya again!
Very fast transaction
1 February 2026
Reply from HeptaPay
Thanks for the feedback! Happy to hear the transaction was fast. With your card now approved, your subsequent transactions will be even faster!
Reply from HeptaPay
We appreciate it! Great to know you enjoyed the speed, security, and affordable fees for micropayments to Safaricom M-PESA in Kenya.
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