Henry Meds Reviews 

12,528
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 619 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and medical professionals for being supportive, attentive, and very easy to talk to during their regular appointments. People also mention that the overall process is very smooth, with practitioners offering clear guidance and helpful options tailored to individual weight loss goals. Some reviewers were not happy with the customer service, noting that it is extremely difficult to reach representatives by phone or live chat. Consumers additionally pointed out that response times for inquiries can sometimes be very slow, leading to frustration when trying to get help or schedule appointments.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that medical professionals are knowledgeable,... See more

Service

Consumers find service to be ambiguous, reflecting a wide division in customer experiences. While some... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions. While some consumers... See more

Response time

Customers had ambiguous experiences with response time, reflecting a high level of disagreement. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knowledgeable staff, the product works great (I lost 28 lbs) and Henry Meds is always responsive to questions. The cost is up there, but it does include medical practitioners, not lay people reading f... See more

Company replied

Rated 4 out of 5 stars

Quick and easy visit, and my medication was refilled right away. Cost is still quite high though, especially considering that the cost of these medications are coming down significantly.

Company replied

Rated 5 out of 5 stars

My husband and I are both clients of Henry. We have been very pleased with our results, their support team and their medical experts. I recently needed to adjust my dosage. I was connected by video wi... See more

Company replied

Rated 5 out of 5 stars

Tamika B. Was prompt, professional, and extremely helpful. She was also quick to respond and to take care of my questions. She truly made my situation better than expected. I appreciate all her suppor... See more

Company replied


Company details

  1. Sports Medicine Clinic
  2. Weight Loss Service

Written by the company

Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(12,528)

554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Henry Meds $550 for Nothing - Completely Ineffective

Henry Meds was a complete waste of money.

They send the medication in a single vial meant to last two months, which is a terrible setup for first-time users. It makes dosing confusing, and I ended up injecting more than prescribed and got very sick.

I paid $550 total ($249 + $299) and lost only 2 pounds in two months. There was zero appetite suppression - it honestly felt like I was injecting water.

When I reached out, their only solution was to keep going and increase the dose, instead of addressing the fact that the medication clearly wasn’t working.

This feels like a business model that profits from people trying it for a couple of months with little to no results. I would strongly caution anyone considering this.

8 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. Henry Meds exclusively relies on compounded medications from a network of licensed 503(b) and state board of pharmacy licensed 503(a) compounding pharmacies across the US.
We understand that not every treatment works the same for everyone, and we're truly sorry when our patients don't see the results they were hoping for. We encourage scheduling a follow-up visit with a clinician to explore alternative treatments that may work better for you.

Rated 5 out of 5 stars

Dr Jake was great

Dr Jake was great! He talked with me about my goal weight and what to expect realistically. Very personable and my meds will be here tomorrow. Just an easy experience all around.

8 April 2026
Unprompted review
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Reply from Henry Meds

We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.

Rated 1 out of 5 stars

I have been rescheduled three times…

I have been rescheduled three times because of supposedly three emergencies. No calls have been returned. One email only has been returned. No one monitors the calendars. This is bullshit.

8 April 2026
Unprompted review
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Reply from Henry Meds

We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.

Rated 5 out of 5 stars

Great Experience

The Dr is wonderful to work with. Everyone is attentive and personal.

8 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your kind words! We’re so glad to hear you had a positive experience.

Rated 5 out of 5 stars

Restarting after a pause

Just restarted after pausing my subscription for a few months. Easy process and was able to set up a fast appt with my provider who reviewed my history/progress/concerns. Provider approved me to restart and cus svc quickly followed up with a guide plan and tracking info for the meds. No problems experienced

8 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 5 out of 5 stars

Great experience

I am very pleased with my video chat with the doctor at Henry meds. she was very professional, very friendly,and asked a lot of the right questions. I got a lot of my questions answered as well

7 April 2026
Unprompted review
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Reply from Henry Meds

Thank you so much for taking the time to share your experience!

Rated 5 out of 5 stars

The help received.

The help I receive each time I call is excellent!!! My PA is superb and so helpful. Was a mixup and he immediately contacted people and took care of it! Very supportive personal and positive!!!! Thank you

7 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for taking the time to leave a 5-star review!

Rated 4 out of 5 stars

It is difficult sometimes to get…

It is difficult sometimes to get through on the phone I must say but when I do get through I am connected to people who genuinely want to help me. It is always a pleasure dealing with this company.

1 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues. Our Care Coordination team will be happy to assist at Ask@HenryMeds.com.

Rated 1 out of 5 stars

I moved and tried to change my shipping…

I moved and tried to change my shipping address for my medication. I keep getting a message that I have to contact my health care team at Henry Meds to change my address. I have been trying for weeks by calling, emailing, online messages, Facebook comments and messenger. Every time I call their phone number its an answering service. No one from Henry Meds is responding to any form of communication.

6 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. We are always disappointed when unexpected situations arise, and will do our best to resolve any issues. Our Care Coordination team will be happy to assist at Ask@HenryMeds.com.

Rated 1 out of 5 stars

Henry Meds has been withdrawing money…

Henry Meds has been withdrawing money from my HSA account for over a year without my knowledge. I have contacted their fake phone number 3 times without any response. Calling them is futile, as the “answering service” contends they cannot connect me with a human. They are complicit with theft and won’t engage with me.

6 April 2026
Unprompted review
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Reply from Henry Meds

We’ve asked for a little more information so we can fully review your concern. You’ll receive a message from Trustpilot shortly—when it comes through, please provide the requested details so we can move things forward. Thank you for your time and cooperation.

Rated 2 out of 5 stars

I am not impressed.....

I will give a different score based on my next serving of your product. Right now I am not happy at all . I signed up in August of 25 and have only lost 2 to 4 pounds during this time.

The dosage was so small as to not hav been effective at all!

Now they have increased the dosage and twice ss week which should result in better results, I will review again when I get my next notice for the Semiglutide.

4 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your feedback. If you're not seeing the results you'd hoped for, we encourage scheduling a follow-up appointment with your clinician, which is included in your subscription. We offer multiple treatments, and our providers are committed to helping you find the right solution. For any further questions or to schedule your appointment, please contact us at Ask@HenryMeds.com.

Rated 1 out of 5 stars

The ozempic was delivered and it was…

The ozempic was delivered and it was not at all refrigerated. The ice packs were the same temperature as a hot spring day in Texas. I have called three times and left three messages for return calls and I just sent my third email. I can't get a new shipment nor an acknowledgment that it's ok to take hot ozempic now chilled. I just want to use the $300 investment every month. Yikes. Read reviews.

31 March 2026
Unprompted review
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Reply from Henry Meds

Thank you for bringing this to our attention.

At Henry Meds, we take all feedback seriously and aim to address concerns as quickly and thoroughly as possible. After reviewing this matter, it appears that a member of our team has since connected with you and worked to resolve your concerns.

If there’s anything further we can assist with, please feel free to reach out to our support team—we’re here to help.

Rated 5 out of 5 stars

Henry Meds and their associates are…

Henry Meds and their associates are easy to do business with. I have always felt supported and heard when expressing concerns. Everyone I have talked to has been very professional and always able to answer any questions I have. It is a pleasant healthcare experience and I'm super happy with my results.

1 April 2026
Unprompted review
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Reply from Henry Meds

We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.

Rated 5 out of 5 stars

Two years and counting

I have been a 'member' for nearly two years, and after losing 32 pounds, feel like my much-younger self. The staff is very helpful and ready to listen to any concerns. There may be cheaper options, but none with any better care or concern for individuals,

2 April 2026
Unprompted review
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Reply from Henry Meds

Your kind words mean a lot to us! We’re dedicated to providing great service, and we’re happy to know you had a great experience.

Rated 5 out of 5 stars

Very pleased!

I have been with Henry Meds since 2023 and I have been very pleased with the results that I have received as well as the customer service and providers.

2 April 2026
Unprompted review
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Reply from Henry Meds

We’re so happy to hear about your positive experience! Your satisfaction is very important to us, and we appreciate your review.

Rated 5 out of 5 stars

Stefanie listened and showed care to my…

Stefanie listened and showed care to my concerns and discussed with me things I didn’t realize to make sure I stay healthy.

30 March 2026
Unprompted review
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Reply from Henry Meds

We appreciate you sharing your experience! Knowing that we’ve made a positive impact is what drives us.

Rated 4 out of 5 stars

Real Medical Professionals

Knowledgeable staff, the product works great (I lost 28 lbs) and Henry Meds is always responsive to questions. The cost is up there, but it does include medical practitioners, not lay people reading from scripts. They are willing to troubleshoot with me. I do highly recommend them and trust them. I have been using the semiglutide for almost 2 years, and have maintained my weight loss for over a year now.

1 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for taking the time to share your experience.

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