Helpling UK Reviews 3,522

TrustScore 3.5 out of 5

3.7

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See what reviewers are saying

Rated 4 out of 5 stars

My cleaner has being every week on time or early. She is very friendly, approachable and fun. Although she speaks little English only Portugese, but somehow were managing. The quality is very good a... See more

Company replied

Rated 5 out of 5 stars

Easy way to find local cleaners - with no strings attached! We loved using Helpling to find a cleaner for our home, and found one quickly by selecting the days and times we wanted cleaning. You are th... See more

Company replied

Rated 1 out of 5 stars

Scheduled a cleaning through Helpling UK, but the cleaner canceled last minute. I had to scramble to find an alternative.Very inconvenient and unprofessional!

Company replied

Rated 4 out of 5 stars

Great place to get cleaners in London and I like the reviews as it helps you choose the best person for you. The only downside if you need to book at least 48 hours in advance (even if there may be av... See more

Company replied

Company details

  1. Cleaning Service
  2. Cleaners
  3. House Cleaning Service

Information provided by various external sources

Helpling is an online marketplace that helps match you with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.


Contact info

3.7

Average

TrustScore 3.5 out of 5

4K reviews

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Rated 5 out of 5 stars

A very good way to get in touch with…

A very good way to get in touch with people to help clean in your place.

1 November 2021
Helpling UK logo

Reply from Helpling UK

Hi Rasmus & Anne

Thanks for your review.

We're happy to hear that you're enjoying the service.

Kind regards,

Your Helpling Team

Rated 5 out of 5 stars

Quality service provider - would recommend

Efficient, reliable, secure platform that I have confidence in
Service I received was friendly, reliable and efficient

31 October 2021
Helpling UK logo

Reply from Helpling UK

Hi Francis,

Thanks for your review.

We're delighted to hear that you're enjoying the service.

Kind regards,

Your Helpling Team

Rated 5 out of 5 stars

Great company

27 October 2021
Unprompted review
Helpling UK logo

Reply from Helpling UK

Hi Villislava,

Thanks for your review.

We're pleased to hear that you're enjoying the service.

Kind regards,

Your Helpling Team

Rated 5 out of 5 stars

Very good service!

26 October 2021
Helpling UK logo

Reply from Helpling UK

Hi Hanna,

Thanks for your review.

We're pleased to hear that you're enjoying the service.

Kind regards,

Your Helpling Team

Rated 5 out of 5 stars

Great service

On time, great job done

25 October 2021
Helpling UK logo

Reply from Helpling UK

Hi Tigran,

Thanks for your review.

We're happy to hear that you're enjoying the service.

Kind regards,

Your Helpling Team

Rated 5 out of 5 stars

Great and efficient service

Easy to use, thanks to a user friendly interface and cleaners' reviews, booking done very easily, with fast confirmation. The cleaner who came to our house was very efficient. Would definitely recommend using Helping.

17 October 2021
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Reply from Helpling UK

Hi Hubert,

We're so pleased to hear that you are really enjoying the Helpling service.

Don't forget that you can earn £20 credit with our referral scheme - share your code with your friends and they'll also receive £20 off their booking*. You can find your referral code on your Helpling dashboard.

Have a great day!

Your Helpling Team

*Only applies to new customers.

Rated 4 out of 5 stars

Very useful app

Very simple and easy to use app. Needs to improve functionality for 5 stars

13 October 2021
Helpling UK logo

Reply from Helpling UK

Hi Gavin,

Thanks for your review!

We're pleased to hear that you're generally happy with the service.

Many thanks,

Your Helpling Team

Rated 5 out of 5 stars

Great service for finding a reliable quality cleaner

Great service for finding a reliable and professional cleaner. I was worried about finding someone good, fast, but I would really recommend this service.

Jess

8 October 2021
Helpling UK logo

Reply from Helpling UK

Hi Jessica,

Thanks for your review!

We're delighted to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Rated 5 out of 5 stars

Excellent process

Excellent process, great communication. It's not cheap at £16 ph but you get what you pay for. The best cleaner we've ever had!

4 October 2021
Helpling UK logo

Reply from Helpling UK

Hi Elisha,

Thanks for your review!

We're delighted to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Rated 5 out of 5 stars

Good service

Nice interface, easy to use!

28 September 2021
Helpling UK logo

Reply from Helpling UK

Hi Mirela,

Thanks for your review!

We're happy to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Rated 3 out of 5 stars

The first time I tried to set up a…

The first time I tried to set up a clean I got no responses, however doing it through the app was much better than the website and I now have a wonderful cleaner!

28 September 2021
Helpling UK logo

Reply from Helpling UK

Hi there,

Thanks for your review!

We're pleased to hear that you're happy with the service and now have a great cleaner - we're sorry it didn't work for you on your first try.

Many thanks,

Your Helpling Team

Rated 4 out of 5 stars

A useful platform

A useful platform, I needed a one off clean and was able to find someone for my second choice of date. It was very easy to make the initial booking but I found it difficult to edit it afterwards. The cleaner that came was very friendly and did a good job.

26 September 2021
Helpling UK logo

Reply from Helpling UK

Hi Rebecca,

Thanks for your review!

We're pleased to hear that you're happy with the service. Unfortunately, customers are only able to edit requests by contacting customer support.

Many thanks,

Your Helpling Team

Rated 5 out of 5 stars

Easy platform to use ...found a cleaner…

Easy platform to use ...found a cleaner very quickly
Great to have ratings and several choices too

24 September 2021
Helpling UK logo

Reply from Helpling UK

Hi Julie,

Thanks for your review!

We're happy to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Rated 5 out of 5 stars

Amazing service!

23 September 2021
Helpling UK logo

Reply from Helpling UK

Hi Milena,

Thanks for your review!

We're pleased to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Rated 5 out of 5 stars

Great experience once i managed to get…

Great experience once i managed to get a cleaner booked it was easy to use .. only point i would mention is that there seems to be a shortage of cleaners if sometimes takes a couple of booking before your job gets picked ... but once allocated a very easy experience

23 September 2021
Helpling UK logo

Reply from Helpling UK

Hi Jay,

Thanks for your review!

We're pleased to hear that you're happy with the service, unfortunately, yes there are a shortage of cleaners and we have found that most cleaning companies are experiencing the same difficulties.

Many thanks,

Your Helpling Team

Rated 5 out of 5 stars

Reliable cleaning service

I found a great cleaner through this service. The first was not so good but it was easy enough to find someone new.

23 September 2021
Helpling UK logo

Reply from Helpling UK

Hi David,

Thanks for your review!

We're pleased to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Rated 5 out of 5 stars

Good experience with helpling over the…

Good experience with helpling over the year Years. Have noticed a steep increase in fees but that’s understandable

23 September 2021
Helpling UK logo

Reply from Helpling UK

Hi Anuj,

Thanks for your review!

We're glad to hear that you're happy with the service.

Many thanks,

Your Helpling Team

Rated 5 out of 5 stars

Great website

Great website, very easy to use

22 September 2021
Helpling UK logo

Reply from Helpling UK

Hi Lizzy,

Thanks for your review!

We're pleased to hear that you're happy with the service.

Many thanks,

Your Helpling Team

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