Steve was so helpful in settling up an ad-hoc more complex than average care case at very short notice for me this afternoon. He went above and beyond to organise everything and we couldn’t be more g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After successfully completing & receiving the HHA (licenced by state of FL)in 2025, I joined Helping Hands Home Care in August 2026 as a home health care aide. I was welcomed warmly into a very welcom... See more
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Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine... See more
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Very happy with the 24/7 care provided to my elderly parents by Helping Hands carers Martha and Lorraine. Being able to remain in their own home with first class care gives me great peace of mind kn... See more
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Company details
Written by the company
Since 1989, we have been providing compassionate, person-centred care at home to individuals across the UK. Our journey started in a small house in Warwickshire, and today, we have over 150 branches across the country. This growth has allowed us to extend our exceptional care and make a bigger difference while allowing our customers to remain in the place they love. Our carers are kind and compassionate individuals who always go the extra mile. They are fully trained to provide the highest level of care, no matter what condition you are living with. We are also recognised for delivering specialist dementia care, a service we have enhanced through our partnership with the Alzheimer’s Society. This has allowed us to provide our carers with dementia training to help support our customers living with different types of dementia. Our service is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. We are proud to have received an overall rating of GOOD, and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.
Contact info
10 Tything Road West, B49 6EP, Alcester, United Kingdom
- 0808 239 1170
- enquiries@helpinghands.co.uk
- helpinghandshomecare.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very professional and helpful service…
Very professional and helpful service provided during my contact with the local office.
2 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really appreciate it.
We are delighted to hear that during your contact you found us to be very professional and helpful.
We will be sure to share your comments with the team.
Kindest regards
Katie
No pushing from my first enquiry
No pushing from my first enquiry, assured dignity and privacy will be protected and it is by the carers.
The carers are always polite, courteous and have sense of humour especially with tales of their young children. They are also more than willing to perform tasks I’m unable to do. My coffee is made to my preference and they never leave without checking if there is anything else they can do. The recycling is put out every morning, this is done without me having to ask and if any washing up needs to be done they just do it.
I’m more than happy I chose Helping Hands and know that when more help will be required in future that they will meet my needs.
They frequently ring me to check everything is alright with my care (it is) but if anything is not they resolve the issue immediately.
It’s not just the carers who are really good, it’s the office staff too. They put themselves out last Christmas to organise a fantastic Carol Concert with staff providing refreshments and volunteered to drive clients to the Church which ended with everyone being given a gift bag of goodies provided the Life Church who provided their choir and musicians. Some of the carers sang solos and played violin.
I’m looking forward to this year’s concert.
Once again, I’m more than happy with the care I receive because of the continuity of a team of carers.
3 July 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that from your very first enquiry you felt reassured and supported, and that your privacy and dignity have been respected throughout.
It is wonderful to read your kind comments about both our carers and office team. We are pleased that the carers have taken the time to get to know you, provide personalised support, and go the extra mile to help with daily tasks whilst ensuring your care is tailored to your preferences. We are also delighted that you have enjoyed the events organised by the team and you are more than happy with the continuity of your team of carers.
We will be sure to share your feedback with the team in Wirral, who will be pleased to read your comments.
Kindest regards
Katie
Helpful and extremely knowledgeable
Chelsea was knowledgeable, patient and extremely helpful.
The whole process and clear pricing was explained thoroughly and followed up promptly by email.
1 July 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Susan,
Many thanks for taking the time to leave us a 5* Review, it really is appreciated.
It's great to learn your call with Chelsea in our New Enquiries Team was helpful and everything explained clearly.
We will be sure to pass on your kind feedback.
With very best wishes
Sue
Reply from Helping Hands Home Care
Good afternoon John,
Many thanks for taking time to leave a 5* Review for our team in Wirral, we really appreciate it!.
Its great to know the support being provided is always polite and reliable.
We will look forward to sharing your kind words with the branch.
Very best wishes
Sue
Not impressed with…
Update:(Oh, yes it is! Regular speeding deliveries of essentials: lettuce, herbs were booked and approved by your management. I would suggest to crack on with service improvement.) Not impressed with management recommendations of local dealers ships. Stuff arrives usually cracked and split. Don't use them!
1 January 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
We are disappointed to read your comments, as they do not reflect our understanding of the situation. The products and deliveries you refer to are not services provided by Helping Hands, nor are they arranged or supplied by our care teams. We therefore believe your review may relate to matters outside the scope of the care services we provide.
Our focus is always on delivering safe, high-quality care and support to our customers. If you have genuine concerns relating to a service received from Helping Hands, we would welcome the opportunity to investigate these further. Please contact us directly with the relevant details so that we can review the matter appropriately.
Kind regards
Kathryn
Wonderful caring helping hands
The careers are very friendly respectful and caring. We did have a few problems with times they visited, not being here the times we were specified however after speaking to the office this problem was soon rectified. They are very professional and knowledgeable. They care about what they do and speak very positively about the company
19 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you so much for leaving us a 4* Review, we really appreciate it.
We are pleased to learn we have managed to overcome the issues you have raised around visit times and you find our carers professional and knowledgeable.
We would love to share your kind words with the branch providing support and would be grateful if you could email me direct at kathryn.wilson@helpinghands.co.uk or kindly update your review to advise.
With very best wishes
Sue
Fabulous company
We had a great rapport with all levels of HH's staff. From Rachael who came out & visited mum in her home to the individual carers who visited. When we had 1 carer who didn't quite gel with mum, HH took that on board & worked with us to find the right fit. No issues, just great communication, common sense & empathy. Mum clearly had her favourites & HH obliged.
23 June 2026
Reply from Helping Hands Home Care
Good morning Carole,
Many thanks for taking time to leave us a 5* Review, we are truly grateful.
We are comforted knowing there was a great rapport with all HH staff who demonstrated great communication, common sense and empathy.
We would love to share your lovely feedback with the branch concerned and would be grateful if you could kindly update your review or if you prefer email me direct at kathryn.wilson@helpinghands.co.uk. with the name of the team providing such a great service.
With kindest regards
kathryn
Carers are really experienced and help…
Carers are really experienced and help me to care for my husband with dementia in the kindest ways, they seem like family. Thank you all
23 June 2026
Reply from Helping Hands Home Care
Good Morning Joan,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that you have found the carers who helps you to look after your husband to be really experienced and kind. It is also lovely to hear that they seem like family.
We will be sure to share your feedback with the team in Tamworth, who will be delighted to read your comments.
Kindest regards
Katie
Best Works
I have been a customer for a considerable time and have found that all the carers have the same attitude to their project which is to do the best that can be achieved in the time.
22 June 2026
Reply from Helping Hands Home Care
Good afternoon Roger,
We really appreciate you taking the time to leave us a 4*Review, thank you!
We are delighted to learn that all the carers from our branch in Lutterworth do the best they can in the time allocated.
We will be sure to pass on your kind feedback to the team.
With very best wishes
Sue
Very helpful person answering my phone…
Very helpful person answering my phone queries
26 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Alison,
Many thanks for taking time to leave us a 5* review, it really is appreciated.
It's great to know the person you spoken to was helpful with your enquiry.
With very best wishes
Sue
Hi my experience has been extremely…
Hi my experience has been extremely helpful a brilliant carer who knew all my problems, helped in so many ways
To get me out and about
Would recommend 100%
18 June 2026
Reply from Helping Hands Home Care
Good afternoon Karen,
Many thanks for taking time to leave us a 5* Review and your very kind recommendation.
We are comforted knowing our branch at Stourbridge have provided a brilliant carer who was able to support you in so many ways.
We will look forward to sharing your kind words with the team.
Very best wishes
Sue
The call was professional from Chelsea…
The call was professional from Chelsea Freeman, assessing who we were and what we may need.
We look forward to meeting Liz to assess our requirements as arranged.
25 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Colin,
Many thanks for finding time to leave us a 5* Review, we are truly grateful.
It's great to know your call with Chelsea was professional and your needs were assessed to offer what you may need.
We wish you the very best for your assessment with Liz and will look forward to sharing your kid words with Chelsea and the team.
With very best wishes
Sue
Expexceptional help and support - Kerry in Devizes
We experienced exceptional help and support from Kerry who visited my Dad today in Devizes and took him to the minor injuries unit following a bump to the head from slipping in the shower. These guys are amazing, we'd be in all sorts of difficulties without the help and support they provide every day. Kerry went above & beyond today, Thank-you.
25 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Andy,
Thank you so much for taking time to leave us a 5* Review, we are truly grateful
We are so sorry to hear of your dad's accident today but glad to learn that Kerry was able to act swiftly and take him to the minor injuries unit.
We will look forward to sharing your feedback with Kerry and the branch.
With kindest regards
Sue
Fab company
I've used helping hands for my elderly mother for years then out of the bue I needed care myself at the age of 38 they have all gone above and beyond to make it as comfy as possible for me given my age and the circumstances that put me in this position. Im very happy.
24 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that you have trusted us to support both your mother and now yourself, and that the team have gone above and beyond to ensure you are comfortable during what must be a challenging time.
We would very much like to share your feedback with the team who support both you and your mother. To allow us to do this, it would be helpful if you could update your review to include the name of your local branch. Alternatively, if you would prefer, you are welcome to email me directly at kathryn.wilson@helpinghands.co.uk
Kindest regards
Katie
Carers arrived on time Staff in the…
Carers arrived on time Staff in the office very helpful
23 June 2026
Reply from Helping Hands Home Care
Good morning, thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that our carers are arriving on time and that you have found our office team to be helpful.
We will be sure to share your feedback with the team in Calne who will be pleased to read your comments.
Kindest regards
Katie
Seriously let down my father - AVOID
After an assessment with us and my dad we were confident, and the person they sent round (Ian) was great and my dad really liked him, so far so good. Unfortunately after the first week of 3 pre arranged visits they were uncontactable, after 3 emails and 2 phone calls where no one answered and I left messages to get back to me, I heard nothing by either email or phone, and although making it clear we didn't need a visit the following Monday they still sent someone round, so I called again and got no answer. I resorted to contacting their head office and 2 weeks later the manager finally called me where I voiced my disgust, she agreed and was going to raise a complaint, I heard nothing for 2 weeks when the original assessor called to ask if we wanted any more visits!!! She was completely unaware of the issues despite being emailed 3 times, and when I told her that her boss had called and about the on going complaint and she said "Oh, I haven't spoken to her for weeks!" For an organisation that is "caring" for the elderly and sick I would have thought the first priority would be ease of contact and good communication.. We have lost complete confidence in Helping Hands and I would seriously recommend you avoid them at all costs.
2 June 2026
Reply from Helping Hands Home Care
Good morning Chris,
We are very sorry to receive your review and saddened to read your comments.
We truly value feedback and thank you for bringing this to our attention.
We will follow this up with the relevant team who will reach out to you in due course.
With kindest regards
Kathryn
Friendly and helpful.
22 June 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear the team in Newport are friendly and helpful and will be sure to share your feedback with them now.
Kindest regards
Katie
The carers were really lovely but admin let them down badly
The carers were really lovely. The admin behind the scenes was pretty bad, which left the carers in the awkward position of being constantly late because they were told different times. The invoicing is a shambles, and they clearly have no communication with the team responsible for the visits, so the invoices are constantly wrong, reflecting the poor admin. When you have so much to do, caring, you don't need this to add to time and stress levels.
22 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good evening Belinda,
We are saddened and sorry to receive your review and ready your comments.
We would very much like to look into your feedback further. In order for us to do to do this it would be helpful if you could kindly either respond to Trust Pilots request for more information or alternatively, if you feel more comfortable you can reach out directly via email on kathryn.wilson@helpinghands.co.uk to provide us with the full name and postcode of our customer.
Kindest regards
Kathryn
It was my first contact with Helping Hands Homecare
It was my first contact with the company and Chelsey the customer care specialist could not have been more helpful clear and understanding. I have booked a care assessment and hope that the remainder of the service provided is of the same high standard.
20 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Tony,
Many thanks for finding time to leave a 5* Review, we are truly grateful.
We are delighted to learn your contact with Chelsey in our New Enquiries Team was helpful, clear and understanding and we wish you the very best with your up and coming free care assessment.
Kindest regards
Kathryn.
Reply from Helping Hands Home Care
Good morning Traci,
Thank you so much for leaving a 5* Review, we really appreciate it.
We are reassured knowing your experience with Helping Hands was both polite and friendly.
With very best wishes
Sue
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