Steve was so helpful in settling up an ad-hoc more complex than average care case at very short notice for me this afternoon. He went above and beyond to organise everything and we couldn’t be more g... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After successfully completing & receiving the HHA (licenced by state of FL)in 2025, I joined Helping Hands Home Care in August 2026 as a home health care aide. I was welcomed warmly into a very welcom... See more
Company replied
Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine... See more
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Very happy with the 24/7 care provided to my elderly parents by Helping Hands carers Martha and Lorraine. Being able to remain in their own home with first class care gives me great peace of mind kn... See more
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Company details
Written by the company
Since 1989, we have been providing compassionate, person-centred care at home to individuals across the UK. Our journey started in a small house in Warwickshire, and today, we have over 150 branches across the country. This growth has allowed us to extend our exceptional care and make a bigger difference while allowing our customers to remain in the place they love. Our carers are kind and compassionate individuals who always go the extra mile. They are fully trained to provide the highest level of care, no matter what condition you are living with. We are also recognised for delivering specialist dementia care, a service we have enhanced through our partnership with the Alzheimer’s Society. This has allowed us to provide our carers with dementia training to help support our customers living with different types of dementia. Our service is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. We are proud to have received an overall rating of GOOD, and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.
Contact info
10 Tything Road West, B49 6EP, Alcester, United Kingdom
- 0808 239 1170
- enquiries@helpinghands.co.uk
- helpinghandshomecare.co.uk
4.7
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Helping Hands Home Care
Good morning Traci,
Thank you so much for leaving a 5* Review, we really appreciate it.
We are reassured knowing your experience with Helping Hands was both polite and friendly.
With very best wishes
Sue
Helpful and reassuring
Helpful, patient, understanding and empathetic. Really reassured me about the process and service provision.
19 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it. We are so pleased to hear that you found our team helpful, patient and understanding, and that we were able to provide reassurance about the process and service.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards,
Katie
Provide your feedback on BizChat
Helping hands have been fantastic for…
Helping hands have been fantastic for my dad after losing my mum at Christmas. We were very worried about dad being on his own but he was determined to try and stay in his own home Helping Hands have made this possible as they are kind, caring and compassionate and they communicate really well with myself and my sister as requested by my dad. Best of all they send the same person every day, Mel , who is so kind and hard working. Mel really understands what my dad needs and likes and it helps so much having the same person as much as possible.
21 August 2025
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it. We are so pleased to hear how our support has helped your dad remain in the comfort of his own home during what must be a very difficult time for your family.
It is wonderful to know that our team have provided kind, compassionate care and kept communication strong with you and your sister. We are especially delighted to hear Mel provides consistency which helps your Dad and she is kind, hard working and really understands his needs and preferences.
We will now be sure to share your feedback with Mel and the team in Sunderland, who will be pleased to read your comments.
Kindest regards,
Katie
My initial enquiry was responded to…
My initial enquiry was responded to very quickly .
Available services explained clearly and process of assessment discussed
Sensitive and empathetic approach
Appointment for assessment made at convenient time and it was explained there was no obligation.
18 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good Morning,
Thank you for taking the time to leave us a review, we really do appreciate it,
It is great to hear that your initial enquiry was responded to very quickly and the services we can provide were explained clearly, sensitively and with empathy.
We are also pleased to know you have an no obligation assessment arranged at a convenient time for yourself too.
Your feedback will now be shared with the new enquiries team who will be delighted to read your comments.
Kindest regards
Katie
Georgina was so sweet and helpful and…
Georgina was so sweet and helpful and kind. I told her everything. My illness. Husband's illness. State of the house since we fell ill. We are recovering but not up to cleaning and packing. Decorating is another seperate issue being dealt with seperately. I just want to be able to manage again. X
18 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Julia,
Thank you for taking the time to leave us a review, we really do appreciate it. We are so pleased to hear how kind, understanding and supportive Georgina was during your enquiry at what sounds like an incredibly challenging time for both you and your husband
Your feedback will now be shared with Georgina and the new enquiries team who will be delighted to read your comments and know she made a difference.
Kindest regards
Katie
Caring, reliable and professional
I used helping hands for my dad for around six months after I became frustrated with the terrible level of service that the agency provided by our Council gave. Their service was a total contrast, very professional, caring, proactive, attentive. It cost us a good bit more, but also gave us far better value including peace of mind that we had reliable professional care.
29 May 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you so much for taking time to leave a 5* Review, we truly appreciate it.
We are delighted to learn you feel the care provided by Helping Hands has been professional, caring, proactive and attentive and would love to share this with the team that has given you peace of mind,
If at all possible could you either update your review or email me direct at kathryn.wilson@helpinghands.co.uk with the name of the branch concerned.
Many thanks
Very best wishes
Kathryn
Carers normally on time or early
Carers normally on time or early, on the odd occasion they are going to be late usually receive phone call to advise.
17 June 2026
Reply from Helping Hands Home Care
Good morning Mrs Pullen,
Thank you so much for finding time to leave us a 5* Review, we really do appreciate it.
Its great to learn our carers on generally on time and any delays are usually communicated.
We will look forward with sharing your kind feedback with our branch in Cosham
With kindest regards
Sue
Reliable
Reliable, great service….we are extremely lucky to have two brilliant carers who alternate each month.
10 June 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you have found the team reliable and that you are receiving a high level of service, with two wonderful carers providing support on a rotating basis each month.
Your feedback will now be shared with the team in Cirencester, who will be delighted to read your comments.
Kindest regards
Katie
Pleasant manner
Pleasant manner, clear information, helpful without being pushy.
12 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you found our team pleasant, informative, and helpful, without feeling pressured.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave a review, we really do appreciate it,
It is great to hear you found Helping Hands to be helpful and considerate during your experience.
We will be sure to share your feedback with the team.
Kindest regards
Katie
Reliable and efficient care
We have used Helping Hands for the past year, and the service has been first-rate. Our carer, Amy, is excellent. Amy visits three time a week to support my elderly brother, and she provides efficient care with kindness and sympathy. I would certainly recommend Helping Hands to others who need reliable, high-quality care.
8 June 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to hear that you have been so pleased with the reliable and efficient support provided over the past year. We are especially glad to know that Amy is excellent and provides kindness, professionalism, and dedication when supporting your brother.
We will be sure to share your feedback with Amy and the team who will be pleased to read your comments.
Kindest regards,
Katie
I’ve had a mixed experience with…
I’ve had a mixed experience with Helping Hands. The good: the majority of my carers have been there for me. However, I’m disappointed in how the service is run. The 7-day cancellation policy is especially frustrating because you only receive the rota on the Friday before the week, meaning you get it after you could actually cancel. This allows no adaptation for life, and as a younger person using the service because of my disabilities, it’s not really appropriate. Also, travel costs feel misleading. I’m paying a lot, but carers only get a small fraction. The rest, I’m told, goes to other things. This really should be part of the main fee, but this really is a bit morally ambiguous to call it travel costs. Overall, good carers, but the policies need a lot of work. Just be aware, you will be paying a lot of money for a fairly average service.”
5 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate all feedback.
We are pleased to hear that the majority of your carers have been there for you, however, we are sorry to hear of your concerns and have taken your comments on board.
Kindest regards
Kathryn
Top customer service
Really clear, helpful information given.
Fantastic customer service.
15 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Andrea,
Thanks so much for taking time to leave a 5* Review.
We are delighted you feel you have received excellent customer service from our New enquiries Team providing clear, helpful, information.
We will look forward to passing on your kind feedback.
With very best wishes
Sue
First off the mark
Very prompt call back and explained the care packages on offer clearly and in detail
13 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Paul,
Thank you so much for taking time to leave us a 5* Review.
We are delighted to learn your experience with our new enquiries team was prompt and information provided was both clear and detailed.
We will look forward to sharing your generous feedback.
With very best wishes
Kathryn
Providing peace of mind and high standard of care
Helping Hands have generally provided a high standard of care for my elderly mother. They appear to be well managed locally, Lesley is excellent and is a great communicator. The care team are very reliable and help to provide peace of mind, particular thanks to Wa, Leanne and Jacko.
27 May 2026
Reply from Helping Hands Home Care
Good afternoon Steve,
Many thanks for taking time to leave us a 5* Review, we really appreciate it.
It's wonderful to learn you feel our team in Macclesfield are providing a high standard of care for your mother and the care package is well managed with good communication from the branch.
We will look forward to sharing your kind words with the team.
Kindest regards
Sue
Georgina
Georgina, was polite, friendly and helpful. She is very customer/ client focused.
12 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Sue,
Thank you so much for taking time to leave a 5* Review, we really appreciate it.
We are reassured knowing you felt your call with Georgia was polite, friendly & helpful and very customer focused
We will be sure to pass on your kind words.
Very best wishes
Kathryn
Contacted Helping Hands to see if they…
Contacted Helping Hands to see if they could provide some support for my mum whilst i am undergoing surgery as i am my mum,s main carer.
. I found the call helpful and informative and reassuring that they can offer short term assistance pendi g assessment.
11 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Many thanks for taking the time to leave us a 5* Review, we are truly grateful.
We are delighted your call with our New Enquiries team was helpful and informative leaving you reassured we can offer the short term support needed.
We will look forward to sharing your feedback with the team.
Kindest regards
Sue
I spoke to Elle as a first point of…
I spoke to Elle as a first point of contact. She was helpful and empathetic to my situation and organised an appointment to move forward there and then.
29 May 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Elaine,
Thanks so much for leaving us a 5* Review, we really appreciate it.
It's great to know your call with Elle was helpful and empathetic to your circumstances.
We wish you the very best with your free home care assessment.
Kindest regards
Kathryn
Reply from Helping Hands Home Care
Good afternoon Julie,
Thank you so much for taking the time to leave a 5* Review.
We are delighted to know that you feel our team in Maidenhead offers a good service.
We will look forward to sharing your kind feedback with the branch.
Very best wishes
Kathryn
I telephone about this care and it…
I telephone about this care and it sounds very good. I was spoken to politely and everything was explained to me.
11 June 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that your initial telephone enquiry was a positive experience and that the call was handled politely and professionally. It is great to know that everything was clearly explained to you, helping you feel informed and confident about the care.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
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