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Company details

  1. Outdoor Activity Organiser

Written by the company

Helmet Bro is a leading supplier and manufacturer of ballistic helmets, body armor, ballistic plates, police riot gear and military defense supplies. Since the founding of the company, we have been providing protective equipment to South Asia and the Middle East. Since 2020, our business has expanded to more than 60 countries and regions around the world, including North America and Europe, and has been well received by the military and police.


Contact info

2.8

Average

TrustScore 3 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Chinese-based company and not NIJ certified as listed

Company is based in China and claims that their products are NIJ certified but on the actual NIJ website they are not listed. Furthermore when questioned about this they provide a questionable report dated 2019 from "Oregon labs" and does not dispute that they are not actually certified but claims that their items are "a product with comparable performance but extremely high cost-effectiveness"

17 April 2026
Unprompted review
Rated 1 out of 5 stars

I wanted to cancel my order

I wanted to cancel my order. But when I tried to email the company, I got a "Address Not Found" notification. That's sketchy AF. I'm disputing the charge with my financial institution.
Edit: I was able to cancel my order and received a refund after using a different email address. Still wouldn't trust this website. Too many negative reviews.

New edit:
I received this email from them where they threaten to show up to my residence if I don't remove this review:

Hello Jesse,
We have received your review update on Trustpilot, showing that you have received a refund.
Now that you have received a refund, could you please remove the negative review?
We have also noticed that some competitors have left negative reviews, and we are resolving these issues through legal channels.
Regarding your order, since you placed it and then cancelled it, we processed your refund immediately, which is already 100% cooperative with you. Let's all resolve this together.
If you still intend to leave a negative review and cause trouble, we believe you are very familiar with the following address, and our staff will come to you.
I believe you don't want to complicate things further, right?

They just emailed me a Pic of my apartment building. These people are out of their minds.

5 February 2026
Unprompted review
helmetbro.com logo

Reply from helmetbro.com

Hello Jesse,

We apologize for the misunderstanding.

We processed your refund within one hour of receiving your email regarding order cancellation and sent you an email informing you that your order was cancelled and you received a full refund. The processing time typically depends on your issuing bank's processing speed.

If you paid with PayPal, the refund will be credited immediately.

However, if you paid with a credit card, the processing time depends on your issuing bank's processing speed and usually takes 1-3 business days. You can also contact your issuing bank to expedite the process.

We look forward to you withdrawing your negative review after receiving your refund. If you have any further questions, please email our customer service at support@helmetbro.com, and they will assist you as soon as possible.

Rated 5 out of 5 stars

Awesome website!!

Awesome website! Very high quality gear, fast shipping and amazing customer service. I even made a mistake on a review on the website and they immediately reached out to change it. I will be ordering another helmet soon!

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Fake, Fake, Fake Chinese crap!

I purchased a Helmet that was supposed to be a Ops-Core Fast NIJ level IV (that should have been my first clue they are fake Gentex Corp only rates too level IIIA) So i decided to test it with 9mm and clean in one side out the other.

9 October 2025
Unprompted review
helmetbro.com logo

Reply from helmetbro.com

Hello Mike,

Below is your tracking information (GOFO: GFUS01016856668160). You can clearly see from the tracking that it was shipped from Florida. However, what puzzles us is that your package was just shipped from Florida today, and you left a negative review on it; the timing is inappropriate.

Furthermore, our return policy states that regardless of any dissatisfaction with the product, you can return it within 30 days of receipt by emailing our customer service at support@helmetbro.com. This is the correct procedure.

In addition, all our products are tested before being released to the market. You can absolutely test the 9mm size you mentioned after receiving the package; it will be perfectly fine. We have full confidence in our products.

Rated 1 out of 5 stars

there is no way that this level 4 will…

there is no way that this level 4 will stop a pistol bullet and they say that it can stop a rifle bullet haha it just some cheap thin plastic on a video on youtube they dont even cut the vest open and they dont show penetration on Mannequin they say its level 4 but only shoot it with a pistol everything is super fishy
Replying to your reply (yes i also find out a lot about you, i know your supplier i know how much you paid from 70£ to a 130£ i know that if anyone want to get your product they can just go to website called made in china and look for wuxi newtech or just type full body armour green and have it cheaper that video on yt is fake and shows different plates not the one in the vest the balistic test are made and approved for plate from mil-tech and not that vest and not for that website (which is illegal) don’t start start with me

9 October 2025
Unprompted review
helmetbro.com logo

Reply from helmetbro.com

Hello, thank you for leaving a comment here.
We have carefully verified your identity information and found that you have never purchased any products from our website. Therefore, if your intention is to eliminate competitors, we hope you will cease this unfair competitive practice. Thank you.

Rated 1 out of 5 stars

A compete scam

A Stern Warning Against Misrepresentation
Prospective buyers must exercise extreme caution. This company's offerings appear to be a complete misrepresentation, potentially jeopardizing personal safety. If you are seeking genuine, life-saving protective equipment, I urge you to look elsewhere.

The products sold here are, in our experience, unreliable, low-quality imitations—not authentic, certified gear capable of providing protection.

We purchased an item advertised as an "NIJ Certified Level III helmet" for independent evaluation. The results of our testing were alarming and definitive: a standard .22 LR round fired from a handgun was able to penetrate the helmet with virtually no resistance. This performance suggests the material offers little more than superficial structural integrity.

Do not entrust your safety to these purported protective measures. Their claims of certification and effectiveness appear to be utterly unfounded. Buyer, be warned: these items are not suitable for their intended life-saving purpose.

28 September 2025
Unprompted review
helmetbro.com logo

Reply from helmetbro.com

Thank you for contacting us regarding your concerns. If you are dissatisfied with your product, you can exchange or return it for a full refund within 30 days of receipt. If you have any questions, please contact our customer service at support@helmetbro.com. You will receive a response within one business day.

Rated 5 out of 5 stars

I got the NIJ Level IIIA covert…

I got the NIJ Level IIIA covert bulletproof vest and it's so slim. It weighs just 1.4 kg and you can't even see it under a shirt, which gives me some extra peace of mind.

6 September 2025
helmetbro.com logo

Reply from helmetbro.com

Thank you for your recognition.

Rated 5 out of 5 stars

Great site (not a scam) and I'm not from the company or a bot.

I don't care what anyone says I took a chance on this site and ordered a $350.00 bullet proof helmet and an invisible wear under you shirt tank top bullet proof vest for $220.00 and received both of them exactly on the expected day they said they'd arrive... highly recommend. Will definitely be buying again!!!

24 January 2025
Unprompted review
helmetbro.com logo

Reply from helmetbro.com

Thank you very much for your recognition of us. We will continue to improve and launch more and better products and services.

Rated 5 out of 5 stars

Gr8 place to shop for body protection!!

We had a little misunderstanding on my order and we worked it out as far as I'm concerned these guys are great Ana thank you for getting back to me and working things out it was much appreciated keep up the hard work and once again thank you I will order again and tell people about use!

12 August 2024
Unprompted review
Rated 1 out of 5 stars

False claims

The boast of bing a certified ballistic helmet is false. I shot this helmet at 25 yards with small caliber 22lr pistols and all shots went though

1 June 2024
Unprompted review
Rated 1 out of 5 stars

I got one of your helmets a few weeks…

I got one of your helmets a few weeks ago. I didnt save the box so I couldn't return it after I found out the clip wouldn't hold my night vision on (Boo). So my son decided we should shoot it and see how it performed. We shot it with 4 rounds of low grain 556 at 40 yards. Every bullet went right through. Your advertising as a ballistic helmet is total bullcrap!

31 March 2024
Unprompted review

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