Hellopeter.com Reviews 118

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service, finding it unacceptable and often leading to wasted time and money. Customers frequently reported issues with the staff, describing them as unprofessional, unhelpful, and sometimes even rude. Communication was a major point of frustration, often being limited, incorrect, or non-existent, making it difficult to resolve issues or get clear answers. Reviewers also struggled with customer service, experiencing long hold times, unanswered calls, and a general lack of assistance. Attempts to contact the company through various channels, including phone and email, often went unaddressed. The website was also a source of dissatisfaction, with users reporting difficulties in logging in or finding necessary information.

What people talk about most

Service

Reviewers highlight negative aspects of service, with many expressing deep dissatisfaction. Customers report... See more

Staff

Customers consistently express dissatisfaction with staff interactions. Many reviewers report encountering... See more

Customer service

Customers consistently note negative experiences with customer service, often citing unhelpful and... See more

Customer communications

People report negative experiences with contact, frequently citing a lack of response. Many customers mention... See more

Website

Consumers find the website to be problematic. Many reviewers express frustration with how the site operates,... See more

Based on these reviews

Rated 2 out of 5 stars

Chicken Licken Rosebank..I always phone in to order chicken because I work 5 minutes away from the store, on Friday 21st November 2025 I was using my manager's card to pay. I tapped and it required a... See more

Rated 2 out of 5 stars

Companies need to pay between R699 and R4,459 per month to manage and respond to their reviews on Hello Peter. One needs to ask where Hello Peter's loyalty truly lies: with consumers or with p... See more

Rated 1 out of 5 stars

I have been promised a pick-up of an international order within 2 days after requesting it. It is more than 14days and there has not been any pick-up. Communication is very limited and incorrect, when... See more

Rated 1 out of 5 stars

My daughter won some money on betway. She then done a cash send withdrawal using the Nedbank imali cash send. However no sms came through. When she went on the live chat it says the payment was succes... See more

Rated 5 out of 5 stars

Dr. K. Essel at Glynnwood Hospital is truly one of the best gynaecologists I’ve ever been to. He’s incredibly patient, attentive, and takes the time to explain everything clearly. He always answers my... See more

Rated 5 out of 5 stars

DONT USE THESE PEOPLE Been with them 4 years 8 cars insured , the 1st claim , traveled 14000 km in 18 months , vehicle hijacked and claim been declined because they say vehicle was used for bu... See more

Rated 5 out of 5 stars

I had some horrible experience with one of the banks despite constant communication with them via emails and calls i still did not get any assistance, put my review on HelloPeter and within days they... See more

Rated 5 out of 5 stars

Have a problem with rain network,,,, it has been not working since Sunday n i did report on Monday n was told that they could see that it's not working according to their system n they tried to do man... See more

Rated 1 out of 5 stars

Zoomflex fibre has done me wrong as a customer for the 2nd time now. 1 st time they increase the recharge bill WITHOUT mere mail, call or even text; brought the matter further to their attention they... See more

Rated 1 out of 5 stars

Such rubbish. I booked a moving co on the strength of all the 5star reviews. After they turned out awful I went online and saw other review sites had accurate reviews averaging 1-2 stars and similar e... See more

Rated 1 out of 5 stars

Lovisa South Africa I have never came across such bad service.. I placed an oder online and went for the faster delivery of 1-2 days @R110, I am past both delivery days and still dont have my... See more

Rated 1 out of 5 stars

Click Superstore Ltd. Operate with a website and eBay as sellers. I ordered a £160 bird bath on the 1st May 2025. To date I have nor received the item or a refund despite numerous requests. The compan... See more

Rated 1 out of 5 stars

Very disappointing customer service at Makro Ottery. The cashier was busy chatting to the packer and completely ignored my wife. When it came to payment, an error was made, likely due to a lack of att... See more

Rated 1 out of 5 stars

True north Debt solutions, please watch out for this company making random calls to individuals promising them to negotiate their interests rate with banks. They scammed me into this only to realiz... See more

Rated 1 out of 5 stars

Its ironic complaining about a review site on a review site, but hellopeter changed their website months ago and I've been unable to log in since. I've contacted their helpdesk, but have not heard an... See more

Rated 1 out of 5 stars

TRUE TONE TV REPAIRS are thieves they access your house and steal TV parts whilst doing diagnostics on your TV, then claim that they are repairing it, then remove motherboards with the intent of repai... See more

Rated 1 out of 5 stars

I have tried on numerous occasions to get in touch with Mweb regarding an upgrade to fibre internet and on all the phone numbers provided and live chat, no one can assist me. I wanted to talk to someb... See more

Rated 4 out of 5 stars

Hi this is Mazwi Dubazana, I have recently purchaded avehicle from Parkview Auto Vereeneging and thier service was extremelly amazing.I have enquired on the 20th of Jan2026 after I so a vehicle advert... See more

Rated 1 out of 5 stars

Hello there, i have a problem with Nike and Aramex. I ordered trainers from Nike on the 26th of November up to now i haven't received them. The courier guy called asking for me to send him a picture o... See more

Rated 1 out of 5 stars

Rentoza is one of the worst places you can do business with, phone got stollen or lost and i went to go make a case at the police station, so i filled in their papers submit every, so... See more

Rated 1 out of 5 stars

I booked a bus by Flixbus from Berlin to Prague late at night. Firstly my bus arrived late and not on time but when ai thought it wa shim that arrived the driver yelled at me: “ No English “ as I trie... See more

Rated 1 out of 5 stars

If I can give a 0 I will. Cell c is useless doesnt matter if it is in store ( The Grove Pretoria or their call centre ,no one can help. Disconnected my phone I send through payments 7 times. E... See more

Rated 1 out of 5 stars

Application for international police clearance. My wife applied for international police clearance on the 15 April 2025.The application was received on the 21 April 2025 in Pretoria.The clearance... See more

Rated 1 out of 5 stars

Good evening, I trust you are well. On the 24th of October 2025, I bought a CK bag. On the 6th of November 2025, I returned it to the shop because it started peeling off on the bottom sides. The... See more

Rated 1 out of 5 stars

Ironically the worst customer service I have received in recent years... Not sure if just bad of if staff replaced with bad AI.

Rated 1 out of 5 stars

Mr Price ACS should train their agents very well on how to handle their calls, those are the most unprofessional beings harassing us just for payment arrangements. There's an agent who swore at me lit... See more

Rated 1 out of 5 stars

We were looking for a second hand shipping container and on 11 November 2025 we came across a advertisement on Facebook of a company "BULK FREIGHT SHIPPING CONTAINER SALES AND CONTAINER CONVERSION", b... See more

Rated 1 out of 5 stars

Paid for two cutting boards online. Nothing delivered and my emails chasing the company are just ignored. this is a scam

Rated 1 out of 5 stars

After writing a review about my experience with a product I purchased on Takealot, my review was blatantly rejected. The item I received looked similar to the one advertised, but it lacked the brand... See more

Rated 1 out of 5 stars

on the 13 Nov 2025, 15:17 i send an email to mancosa regarding my experience about the institution and how unfair they are and it read as follows.......I am writing this with a heavy heart, and... See more

Rated 1 out of 5 stars

Extremely disappointing experience with incompetent staff who were unable to explain how my review allegedly violated their guidelines, despite my direct inquiry. When challenged to clarify, they went... See more

Rated 1 out of 5 stars

I’ve received nothing but bad service from MTNza this network is refusing to close my contacts after its duration has finished. Instead I’m being placed on another contract without my knowledge when i... See more

Rated 1 out of 5 stars

Good day, i was called by this company named Creditore with regards to the loan i have with Bayport, This company called me to give me a discount by reducing my loan amount that i am currently paying... See more

Rated 1 out of 5 stars

I purchased a 9Kva Gentech Generator online from Makro, paid for it, and then only the next day received a message saying the product was out of stock. Let that sink in: The product... See more

Rated 1 out of 5 stars

If placing your experience your had with a company and even the way HelloPeter play the GOD factor over a person get handled like a small child. Who does these people think they are and why come up fo... See more


Company details

Information provided by various external sources

Hellopeter.com is South Africa's leading consumer advocacy and corporate reputation management website and has become one of the biggest customer service sites in the world. The platform provides consumers a voice to far reaching audiences and conne...


Contact info

1.8

Poor

TrustScore 2 out of 5

118 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Chicken Licken Rosebank..I always phone…

Chicken Licken Rosebank..I always phone in to order chicken because I work 5 minutes away from the store, on Friday 21st November 2025 I was using my manager's card to pay. I tapped and it required a pin so I asked the lady to to please cancel while I stand aside and call my manager, she was extremely rude and shouted at me making me look stupid in front of everyone her name is Nonduduzo i think. And for the past month I have found their chicken to be having an unpleasant smell, I don't know if it's the blood or the chicken was off, the salsa and atchaar are both also not fresh they are slimey..
Please fix your service, how you speak to people.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Calvin Klein bags- damaged unhappy customer

Good evening,

I trust you are well. On the 24th of October 2025, I bought a CK bag. On the 6th of November 2025, I returned it to the shop because it started peeling off on the bottom sides. The store manager, Mahlatse, took pictures and sent the bag to their head office for an assessment. On the 19th of November 2025, I went to the store to check on the progress. I was told the bag would not be exchanged because their bags are of quality, and Calvin Klein has never received a complaint about their bags. I am very disappointed with the service and outcome, as they said I was careless with the bag.

I have checked the complaint reviews on Calvin Klein bags, and there are many bags with the same damage as mine. All I needed was for my bag to be exchanged, not a refund. Please assist I can send the pop and pictures of the bags.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

BULK FREIGHT SHIPPING CONTAINER SALES AND CONTAINER CONVERSION

We were looking for a second hand shipping container and on 11 November 2025 we came across a advertisement on Facebook of a company "BULK FREIGHT SHIPPING CONTAINER SALES AND CONTAINER CONVERSION", but they are involved in Identity theft as we spoke to the owner/director of mentioned business and she have quite a few people whom this happened to as well. They together with a transport company "Nkosi Logistics Services" works in conjunction with this scam and after we have paid R36800.00 which included transport, they tried to get us to pay another R14,720.00 for insurance on the container. We refused and "BULK FREIGHT SHIPPING CONTAINER SALES AND CONTAINER CONVERSION" said that they will carry the insurance cost. Well it didn't end there, about a day after that, we got an invoice for an End User Certificate to the amount of R6,857,00 and we must obtain a police clearance certificate also for them to bring the container cross-border (provincial borders that is, KZN, Eastern Cape then Western Cape). Up to 18 November 2025 we have not seen a photo of said container, got no other information on the container, so how are we supposed to get a police clearance? Please be aware of these 2 businesses and their modus oparande.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Such rubbish

Such rubbish. I booked a moving co on the strength of all the 5star reviews. After they turned out awful I went online and saw other review sites had accurate reviews averaging 1-2 stars and similar experiences to mine. I wrote a review so that people on HelloPeter could see they are not great... and hellopeter took it down offering no explanation other than their policies. You cant rely this nonsense

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Application for international police…

Application for international police clearance.
My wife applied for international police clearance on the 15 April 2025.The application was received on the 21 April 2025 in Pretoria.The clearance certificate was finalized on the 5 May 2025.We received an SMS on the 5 May stating that clearance was finalized.I went in every month to the Verulam police station where the application was made to enquire about the collection of the clearance certificate.We were advised to use Aramex shipment (23000149502076816) shipment number.
We have not received the clearance to date.When I enquired why it is taking so long...the officer in charge said it takes time. We are now approaching the 7th month and still no response. In essence, the application / clearance will now be null and void as it is only valid for 6 months..... another cost involved.
We are totally helpless with our beautiful South Africa....our SAPS
Very disappointing..... Will we ever receive proper basic services???? Kindly advise. Thanks

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Dr K. Essel - Glynnwood Hospital - Best of the Best

Dr. K. Essel at Glynnwood Hospital is truly one of the best gynaecologists I’ve ever been to. He’s incredibly patient, attentive, and takes the time to explain everything clearly. He always answers my questions with care and makes me feel like I’m his only patient. I feel so blessed to be under his care. If I had known how exceptional he is, I would have chosen him for my first pregnancy too. He’s thorough, compassionate, and always willing to help. I’ll continue seeing him and recommend him wholeheartedly to every woman I know.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Zoomflex fibre is done me wrong as a…

Zoomflex fibre has done me wrong as a customer for the 2nd time now. 1 st time they increase the recharge bill WITHOUT mere mail, call or even text; brought the matter further to their attention they only responded after my calls, mail after 10 days(to their convince). Today 14 Oct 2025 my monthly services has been 'suspended due to non payment'; paid on the 04 Oct 25. Meaning I paid for 10 days only; though I paid/ recharged for an entire month. Their watsup( rude) and call customer services are the worst.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Pay R599 or you cannot reply?? HelloPeter's racket.

As a business owner, I found HelloPeter’s platform frustrating when dealing with a factually inaccurate and defamatory review. Despite notifying them via their report system that the content was false and defamatory and requesting its removal or correction, no action was taken. HelloPeter replied that the complainant had confirmed the facts and that was satisfactory to them, but that is a circular argument to ask the person posting the defamatory content whether their content is defamatory and untrue. They would never admit to that.
The only way in which a business can reply to a false and defamatory reply in instances like this is to subscribe to HelloPeter for R599 per month. So a business is required to pay for a right of reply. Non-paying businesses like mine are unable to reply publicly, which limits our ability to address such issues fairly.
This practice by HelloPeter raises concerns under Section 5 of South Africa’s Protection of Personal Information Act (PoPIA), which grants data subjects the right to request the correction or deletion of inaccurate or misleading personal information. This situation can potentially cause ongoing to harm unless businesses pay for premium features to respond or mitigate.
Overall, this model feels unbalanced for small businesses seeking equitable resolution.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic Buffalo Courier Service

I have been promised a pick-up of an international order within 2 days after requesting it. It is more than 14days and there has not been any pick-up. Communication is very limited and incorrect, when provided. I'm likely to lose my purchase refund amount because of Buffalo. One can only talk to call centre agents, and I'm told I cannot speak directly to management to escalate the matter. I have spent time and money following up, with no luck. The service is totally unacceptable.

21 September 2025
Unprompted review
Rated 1 out of 5 stars

Its ironic complaining about a review…

Its ironic complaining about a review site on a review site, but hellopeter changed their website months ago and I've been unable to log in since. I've contacted their helpdesk, but have not heard anything back. Silence... just silence

6 October 2024
Unprompted review
Rated 5 out of 5 stars

I had some horrible experience with one…

I had some horrible experience with one of the banks despite constant communication with them via emails and calls i still did not get any assistance, put my review on HelloPeter and within days they had called and my issue was resolved to my satisfaction. Thank you HelloPeter

19 July 2025
Unprompted review
Rated 1 out of 5 stars

Click Superstore Ltd

Click Superstore Ltd. Operate with a website and eBay as sellers. I ordered a £160 bird bath on the 1st May 2025. To date I have nor received the item or a refund despite numerous requests. The company owner Shane Walji is now refusing to reply to my requests. I urge customers to to think twice before interacting with this company

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Bought sunlight bar,im using it to bath…

Bought sunlight bar,im using it to bath i opened a new bar to use then my daughter had a rash on Wednesday on Thursday i started having a rash too on my chest,until it went up my face on that Saturday my face started swelling i ended up having a severe allergy i went to a doctor on Monday got meds,i contacted customer care on whatsapp about this matter she told me i must go to a dermatologist they need to have a report that my allergy was from their brand which is i think it was a cold reply,where am i gonna get money to go visit a dermatologist again,unilever u need to check your products please sunlight bar have small white thingy inside it.....

10 July 2025
Unprompted review
Rated 1 out of 5 stars

TRUE TONE TV REPAIRS are thieves they…

TRUE TONE TV REPAIRS are thieves they access your house and steal TV parts whilst doing diagnostics on your TV, then claim that they are repairing it, then remove motherboards with the intent of repair, but steal, then request for payment to purchase new parts and never return but escape with your money and TV parts. they bank with SASFIN contact number is 063 236 773

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Rentoza is one of the worst places you…

Rentoza is one of the worst places you can do business with, phone got stollen or lost and i went to go make a case at the police station, so i filled in their papers submit every, so they send me a invoice of A R1004.83 wich i paid because i have a active subscription, 2 days later the want to tell me this..

Customer Support (Rentoza)

14 Jul 2025, 08:44 SAST

Hi Heinrich,

Thank you for completing your Rentoza Protect application. Unfortunately, after careful consideration, we have decided to reject your application.

Please note that you are still liable for any outstanding amounts on your subscription, as well as the amounts due for the remainder of your subscription term.

Please refer to your subscription agreement as well as our Ts & Cs if you have any questions.

Kind Regards,
The Rentoza Team

Been struggeling with them for 2 weeks with response and so fort i am realy disappointed in them

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing

Extremely disappointing experience with incompetent staff who were unable to explain how my review allegedly violated their guidelines, despite my direct inquiry. When challenged to clarify, they went silent. The platform fails to deliver the services it claims to offer. Their accusations that my review breaches terms are completely unfounded and unsubstantiated. Overall, a deeply frustrating and unprofessional customer service interaction.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Very very bad service Flixbus and rude drivers

I booked a bus by Flixbus from Berlin to Prague late at night. Firstly my bus arrived late and not on time but when ai thought it wa shim that arrived the driver yelled at me: “ No English “ as I tried to ask him if it was the correct bus because my eyes are bad at night and I could not read the number on the bus. He showed me to go away and then I kept on asking if this was the train to Berlin and he just said: “No” and closed the doors! Later I found out it was indeed my bus and then I tried to contact Flixbus but they were not helpful at all and did not want to give me a refund as I do not think this was my fault. This also left at 01:00 in the morning on a bus station with no where to and no trains still running. Truly disappointing Flixbus!

28 June 2025
Unprompted review

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