Hello Nancy Reviews 1,906

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,780 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their exceptional quality and effectiveness, often describing them as game-changers. Many highlight the positive user experience, noting the ease of use and powerful performance of the items. The delivery service is consistently mentioned as fast and discreet, and the customer service team is widely appreciated for being helpful and responsive. However, some people were dissatisfied with issues related to product delivery, reporting that items were not received or tracking information was inaccurate. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, such as receiving faulty products or requesting refunds.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products, especially... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products for being powerful,... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the product's ease of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and discreet shipping. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lemon is absolutely incredible. The O's are out of this world with it. Best purchase ever. My jaw literally dropped and I cried! Didn't know this kind of pleasure could exist. Better later than... See more

Rated 5 out of 5 stars

I have to say it is a game changer in a wonderful way. I honestly was laughing out loud after using the Lem because it was so effective. My only suggestion is to make the "opening" a bit bigger, it ta... See more

Rated 5 out of 5 stars

I bought this for my wife after seeing it pop up several times on my social media feed. The product shipped and arrived rather quickly, packaged nice and discretely. After a few days of having it sit... See more

Rated 5 out of 5 stars

I originally bought The Lem and fell in love! It was everything I hoped for and more. It made me curious about other toys and I got The Pixie, which turned out to be my all-time favorite! I have since... See more


Company details

Written by the company

Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The customer service with Hello Nancy…

The customer service with Hello Nancy is wonderful. They respond quickly and professionally to address any issue. I honestly have not used the product as yet but they are well made and I anticipate a great experience.

4 May 2026
Unprompted review
Rated 3 out of 5 stars

What’s the hype about…

Two out of the three packages arrived within a week still waiting on one more. I am sorry but I don’t see what all the hype is about, I purchased a lemon, Berri and the Kalii. The lemon was just like a vibrator and the berri was absolutely useless, the little part that’s supposed to tap the clitoris doesn’t come out enough so hardly get excited, the shape is weird to hold, too bulky and definitely not sexy but a turn off. I was really excited to try the berri as it “taps” and not vibrate, very disappointed and wish I could send them back. Still waiting on the Kalii to arrive, at this rate they may all sit in the drawer and eventually go in the bin.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my lemon!

I absolutely love my lemon!! I am a single mama who has put off dating, but I also wanna have a good time so I decided why not after seeing some reviews and ads and I wouldn’t change it. The lemon has the perfect combo in my opinion. From wanting to get off quick or wanting to lay down and relax, it has it all.❤️ I also didn’t have to wait long for it to arrive!!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

First time out of the gate

First time out of the gate, i am alive after a bad break up. Nancy allowed me to know it's possible to recieve the dose of endorphins needed in these trying times. Thank you Nancy, for incredibly fast delivery handled discreetly and with fabulous encouragement to let loose and live. Warmest Regards,
Debra R.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

My new go-to toy!

I was super skeptical at first, but then Oh! My! God! There is definitely a learning curve, but once you round that curve it’s the best you ever! 10/10 recommend!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I saw a lot of marketing on Facebook…

I saw a lot of marketing on Facebook and was interested by the ads and content. The website is professional and it is super simple to order. My order came sooner than expected and has been nothing but fun!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I was contacted by Hello Nancy about my…

I was contacted by Hello Nancy about my experience, I mentioned it wasn't really for me but I hadn't returned it and the guarantee ran out. They immediately offered me to choose another and very quickly confirmed it is on its way. They were very friendly and helpful to me

2 May 2026
Unprompted review
Rated 4 out of 5 stars

Lemon Too Abrasive

I ordered the lemon after seeing the ad on Facebook for several months. Unfortunately it was way too abrasive for me. Luckily the support team recommended the Berri as a replacement since the lemon left me feeling numb. I am awaiting the new product…

30 April 2026
Unprompted review
Rated 4 out of 5 stars

I was skeptical and heeded the warning…

I was skeptical and heeded the warning of starting slow. I was thrilled at the results. Thank you, thank you! The product came in a discreet package, and it was mailed out and in my mailbox in an amazing amount of time. I wasn't thrilled about the price, however, it is definitely worth it.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Best toy to get the job done

Best toy to get the job done. The lemon puts the Wow on a place I haven’t felt in Years. I can finish within minutes and it’s easy to clean and put away in the cute little silk bag. I love that the Lemon is rechargeable within an hour and a half. The suction makes the legs move so intense.

27 April 2026
Unprompted review

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