Hello Nancy Reviews 1,906

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,780 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their exceptional quality and effectiveness, often describing them as game-changers. Many highlight the positive user experience, noting the ease of use and powerful performance of the items. The delivery service is consistently mentioned as fast and discreet, and the customer service team is widely appreciated for being helpful and responsive. However, some people were dissatisfied with issues related to product delivery, reporting that items were not received or tracking information was inaccurate. A few other people also felt that customer service was unresponsive or unhelpful when issues arose, such as receiving faulty products or requesting refunds.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products, especially... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products for being powerful,... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the product's ease of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and discreet shipping. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lemon is absolutely incredible. The O's are out of this world with it. Best purchase ever. My jaw literally dropped and I cried! Didn't know this kind of pleasure could exist. Better later than... See more

Rated 5 out of 5 stars

I have to say it is a game changer in a wonderful way. I honestly was laughing out loud after using the Lem because it was so effective. My only suggestion is to make the "opening" a bit bigger, it ta... See more

Rated 5 out of 5 stars

I bought this for my wife after seeing it pop up several times on my social media feed. The product shipped and arrived rather quickly, packaged nice and discretely. After a few days of having it sit... See more

Rated 5 out of 5 stars

I originally bought The Lem and fell in love! It was everything I hoped for and more. It made me curious about other toys and I got The Pixie, which turned out to be my all-time favorite! I have since... See more


Company details

Written by the company

Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Tried the lem!

I needed to try something new after starting out with the rose, and I saw gushing reviews of the lem all over TikTok so I decided to give it a shot- safe to say it lives up to the hype. The variance in intensities is perfect. My only con is that it’s just as loud as the rose, not a bad thing- I simply saw people say it was quieter but not in my opinion. Overall great though!

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest marketing

Dishonest marketing

Their ads, web site, mail offers and spin-the-wheel deals are a jungle of %s that are alternately stackable and unstackable.

2 May 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

We’re sorry to hear this feedback, and we’d genuinely love to understand more about the experience you had. We run different promotions, campaigns, and offers across our website, email, and ads, but we never intend for anything to feel misleading or dishonest.

Sometimes certain discounts or promotions may conflict with one another depending on the campaign or platform, but our goal is always to create the best possible experience and value for our customers — not confusion.

We’ve also shared this internally with our marketing and CX teams, because clarity and transparency are really important to us as we continue growing. If you’re open to it, please reach out to us at care+experience@hellonancy.com with a reference to this review so we can better understand exactly what happened and look into it properly.

– Team Nancy

Rated 5 out of 5 stars

The Lemon

The Lem is everything I wanted from my first vibrator, easy to switch between modes, the modes range from super gentle to hard and fast, and it’s easy to clean

25 April 2026
Unprompted review
Rated 5 out of 5 stars

OMG!

OMG!! I didn’t think my 73 year old body could experience this. Thank you!!!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, quick delivery and excellent customer satisfaction
I received the Lem but unfortunately did not get what I had hoped from it but
I was quickly offered an alternative at no charge (pleasantly surprised by that)
Thank you

6 May 2026
Unprompted review
Rated 5 out of 5 stars

All Around Great Service

First, the ordering process and price is worth bragging about! Very quick and low key shipping as well. 5 stars for the product itself for sure 🤭 definitely recommend if you're thinking about it!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

So we thought we would give the lemon a try and delivery was ok but for us the product just didn't work and we appreciate that different people prefer different things so we rated it based on our 'like'! Fair play to Hello Nancy as they responded to this review very quickly as they really value the 'satisfaction' of their customers - we have been offered an alternative based on the description of our current toys - so fingers crossed this hits the spot but even if it doesn't we can not fault the company and the service received

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I have been on the hunt for a suction…

I have been on the hunt for a suction toy for quite some time now, and we finally found it! The lemon AND the avocado are both excellent and have me reaching orgasm much quicker than other similar toys.
The lemon is great for personal play, while we have used the avocado for play other as a couple- since it fits so nicely along my pelvic region when my partner is missionary. Imagine having suction AND penetration!! It’s so good!!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

A world of Pleasure...

I originally bought The Lem and fell in love! It was everything I hoped for and more. It made me curious about other toys and I got The Pixie, which turned out to be my all-time favorite! I have since then gotten The Uno and The avo, which I haven't enjoyed as much because I feel they don't fit my body as well, but still use on occasions. Only recently received The Anii plug and not only is it beautiful but so comfy as well. It has been a lot of fun to use in combination with my other toys. Hello Nancy has been a great source of not just pleasure but educational as well. I love the informational emails, and that customer service is so amazing! Thank you, Nancy! I cant wait for my new Namii 2!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I saw stars

Well, what can I say except praise for this wonderful company who actually have women in mind! And the female anatomy!

I have four of their products and I can vouch that Lem, Avo and Lolly are amazing and you will see stars! Berri is beautiful to look at as they all are, but it didn’t work for me as it’s a whole new experience for female pleasures, and I’m
Very old school. I will persist and give a full review in time. With life being hectic, I will try!

Nancy have amazing customer service and very knowledgeable and helpful! Nothing is too much for them, and you know you are talking to a real person!

So, please give them a huge thumbs up and try them out!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Positively Get It!

I was hesitant about purchasing the Lem because of all the hype about how great it was. It is every bit a great tool, made well, designed well and it works. The packaging is discreet and pretty pink Customer Service, especially MoMo, was superb, friendly and humorous. I highly recommend this product and the company. And no woman is too old for this private secret of fun!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Love the Lem

Love the Lem! Shipping was fast and packaging discrete even though I didn't pay for the super discrete option. The reviews aren't fake or wrong. Just buy this thing and you will see. Amazing.

4 May 2026
Unprompted review

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