Landing Reviews 3,242

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 505 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many highlight the quality of the facilities and the cleanliness of the apartments, often noting their spaciousness and comfort. The locations are frequently described as convenient and safe, with easy access to various amenities and attractions. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, feeling well-cared for and at home. However, some customers also noted issues with maintenance, such as backed-up sinks, non-functional air conditioning, or problems with internet access. A few other people also felt that communication and resolution for issues were lacking, leading to frustration with service response times or access to their units.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, responsiveness,... See more

Location

Users describe positive interactions with location, often highlighting its convenience and suitability for... See more

Facilities

Consumers generally express satisfaction with the facilities, often describing properties as well-maintained,... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the cleanliness, comfort, and... See more

Service

Reviewers mention positive feedback about service, with many praising the outstanding staff, quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One Club Apartments in Gulf Shores, Alabama is incredible!! Recently stayed here with my family and the 2 BR-2 Bath was spacious and clean! Keyless entry with phone made it easy. The apartments had so... See more

Company replied

Rated 5 out of 5 stars

The Landing team answered and responded to any questions we had quickly. We didn't have any real issues because the team did an incredible job of setting up the apartment. Everything was conside... See more

Company replied

Rated 5 out of 5 stars

From the check-in process to my each day waking up now, the whole experience has been far better than any hotel or Airbnb that I’ve ever stayed in.. and I’ve traveled for most of my career/life. They... See more

Company replied

Rated 5 out of 5 stars

Location, ease of entry/exit into the building and access other the surrounding businesses has been exactly what we were looking for. Plus, the unit itself is equipped with everything we needed during... See more

Company replied


Company details

  1. Furnished Apartment Building
  2. Apartment Building
  3. Pet-Friendly Accommodation

About Landing

Written by the company

Landing is a nationwide platform offering fully-furnished apartments with the quality and consistency of a hotel, but better. With thousands of curated homes available for flexible stays of a week, a month, or longer in cities across the U.S., Landing takes the hassle out of travel.

Every apartment comes with everything you need, featuring “larger than hotel” spaces, full kitchens, fast Wi-Fi, premium amenities, and 24/7 support. Whether you're traveling for work, relocating, or just exploring somewhere new, Landing provides a seamless experience wherever you go.

Trusted by over 55,000 guests, Landing makes every stay feel like home.

Visit our website to learn more: www.hellolanding.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent clean modern well equipped two bedroom unit

Beautiful good size two bedroom apartment - very modern and clean - well supplied - welcome package a nice touch - beds extremely comfortable - it was absolutely perfect

29 April 2026
Unprompted review
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Reply from Landing

Hi Xavier,

We’re so glad our unit felt like the perfect fit for your stay. It's our priority to make sure you feel at home, it’s great to know the details came together so well.

Thank you for choosing us & we appreciate you!

Rated 5 out of 5 stars

McCordsville has everything you need!

The location and process upon arrival to check in was very easy -- take it from a road warrior who's seen his share of check-in processes. Nicely appointed in the lobby of the building as well as the unit we stayed in. We would definitely stay again and were disappointed we had to check out! Aaron Fazekas was our point of contact and he check in on us while also setting us up for success for our next stay on another property. Top notch service!

3 May 2026
Unprompted review
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Reply from Landing

Hi Chris!

Thank you for sharing your experience! We’re so glad to hear the check-in process was seamless and that the space met your expectations, especially coming from a seasoned traveler.

It’s wonderful to hear that Aaron took great care of you and helped set you up for your next stay. That level of service is exactly what we aim to deliver!

We truly appreciate you and hope to welcome you back again soon!

Warmly,
Landing Team

Rated 5 out of 5 stars

Fantastic stay

Fantastic stay - one of the best apartments I've ever stayed in. I was warmly greeted and can't speak highly enough about the level of service and care. I was in town for my graduation and even received flowers from the owner. Love this place and highly recommend!

2 May 2026
Unprompted review
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Reply from Landing

Hi Brittany!

Thank you so much for sharing this and congratulations on your graduation! We’re honored to have been part of such a special moment.

It means a lot to hear how much you enjoyed your stay and felt the level of care and service. We want to make sure you feel at home!

We truly appreciate your recommendation and hope to welcome you back again soon!

Warmly,
Landing Team

Rated 5 out of 5 stars

The onsite Landing Team of Cory and…

The onsite Landing Team of Cory and Erin are always so responsive. I never have any issues that are not addressed quickly and they follow back up with me after ward to close the loop and ensure my satisfaction. I would recommend The Landing to anyone in need of furnished housing.

1 May 2026
Unprompted review
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Reply from Landing

Hi Matthew!

Thank you so much for your kind words! We’re so glad to hear that Cory and Erin have been responsive and supportive throughout your stay, following through and ensuring you have a Smooth Landing Experience!

We truly appreciate you!

Thank you,
Landing Team

Rated 5 out of 5 stars

Very clean

Very clean, well stocked apartment

30 April 2026
Unprompted review
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Reply from Landing

Hi Sperkanzity!

Thank you for sharing this review with us, It's greatly appreciated! Our priority is to make sure each unit is cleaned and well stocked so you feel at home!

We truly appreciate you and hope to host you again soon!

Thank you,
Landing Team

Rated 5 out of 5 stars

Immaculate and easy to rent!

Clear instructions for renting and checkin. The apartment was immaculate! Everything I could need was in the apartment.

24 April 2026
Unprompted review
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Reply from Landing

Hi Erin,

Thank you for sharing your experience! We’re so glad everything was clear, easy and ready for your stay!

We greatly appreciate you!

Rated 5 out of 5 stars

Awesome

Easy access, clean and had everything you would need!

27 April 2026
Unprompted review
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Reply from Landing

Hi Tom!

Thank you for sharing! We’re glad access was easy and the home had everything you needed for a comfortable stay.

We hope to host you soon! Thank you

Rated 5 out of 5 stars

Landing is the best !!!

We just recently discovered landing properties and it has been an amazing time in each one. Landing properties have become my definite go-to when I'm traveling with my family. Big thanks

23 April 2026
Unprompted review
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Reply from Landing

Hi Alejandro!

We’re so happy you discovered Landing and that each stay was a great experience for your family. It means a lot to be your go-to when traveling, and we look forward to hosting you again.

We appreciate you!

Rated 5 out of 5 stars

They have the best agents and their…

They have the best agents and their facilities are amazing.

26 April 2026
Unprompted review
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Reply from Landing

Hi Zion,

Thank you for the kind words! We strive to provide the best member experience, and we’re so glad our team and facilities made a great impression.

We appreciate you!

Rated 5 out of 5 stars

Although I did experience a broken AC…

Although I did experience a broken AC unit and bees swarming at the front window and having to move from one unit to another and then back to 101, I have to say that Chrystal because of her professionalism, Sweet demeanor, and her effectiveness to resolve the issues quickly. I would definitely come back.. You’ve got a great employee in Chrystal no doubt.

24 April 2026
Unprompted review
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Reply from Landing

Hi Glenda,

Thank you for giving us the chance to turn the experience around! We’re grateful Chrystal’s care, professionalism, and quick support made such a difference, and we’ll be sure to share this recognition with her.

We appreciate you!

Rated 5 out of 5 stars

Amazing days

I spent four days at the property, and the apartment was amazing—so beautiful, with a fantastic location, just close to downtown. Everything was really clean and comfortable—the mattress was great, and the kitchen had everything you could need if you wanted to cook.” Let me know if you need anything else!

23 April 2026
Unprompted review
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Reply from Landing

We’re glad you enjoyed your stay with us 💙

Rated 5 out of 5 stars

Landing Apartments Experience

When I first booked our stay with Landing I must admit I was intimidated and a bit skeptical about how the process of obtaining entrance to the facility worked. However, once we arrived, I knew that we had made the right decision. This place was immaculate, had all of the amenities we had hoped for, all of the appliances, utensils, cookware, etc., were all of high quality, and the general manager of the facility went out of her way to send us detailed information about the surrounding area and where we could go to enjoy our stay. Highly recommended!

16 April 2026
Unprompted review
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Reply from Landing

We're glad we could turn that skepticism into a five-star experience with an immaculate home and personalized local tips 💙

Rated 5 out of 5 stars

Provided everything we needed and n was…

Our stay with Landing was assume. They provided everything we needed. We only had to bring ourselves, clothes and hygiene products. It felt like home.

14 April 2026
Unprompted review
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Reply from Landing

We're glad we could provide an excellent experience 💙

Rated 5 out of 5 stars

The apartment was perfect

The apartment was perfect. We spent 25?days and everything was perfect.

22 April 2026
Unprompted review
Landing logo

Reply from Landing

We’re thrilled your stay was absolutely perfect from start to finish 💙

Rated 5 out of 5 stars

Very accommodating since my reservation…

Very accommodating since my reservation was for the April 26th but my other plans fell thru and I needed to move in today. They quickly pivoted and met me in the lobby to hand me the key fob

22 April 2026
Unprompted review
Landing logo

Reply from Landing

We're glad we could pivot quickly to get you settled in today 💙

Rated 5 out of 5 stars

Our amazing stay at the Landing Vanguard Apts!

Our stay at the Landing Vanguard Apts was overall a wonderful experience. The room was clean and spacious, and the amenities such as pool and gym were excellent. We were impressed with Landing employees Noor and John. Noor went the extra mile with his responsiveness, warmth, and helpful attitude. John also fixed our AC right away and was a pleasure to speak with. It is clear those that stay with Landing/Vanguard apts are well-cared for. Highly recommend!

22 April 2026
Unprompted review
Landing logo

Reply from Landing

We're glad our team took such great care of you and that you enjoyed the excellent amenities at Vanguard 💙

Rated 5 out of 5 stars

I have had a great experience over the…

I have had a great experience over the last 5 mos on landings standby program. The accommodations have been great, apartments have everything you need. Well thought out. The standby program is well organized. I’ve also had great experience and personalized support from the manager Lisa at the St. Louis properties I’ve stayed at. Very responsive and incredibly helpful. Highly recommend landing!

6 April 2026
Unprompted review
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Reply from Landing

We're thrilled you're loving the Standby program and that Lisa has provided such incredible support during your time in St. Louis! 💙

Rated 5 out of 5 stars

Recently stayed in the Washington area…

Recently stayed in the Washington area and the area manager was incredibly helpful and kind. He is genuinely accommodating and willing to make sure you have a comfortable and welcoming experience. The emotional intelligence is ‘top notch.’ It is obvious why he was given the opportunity to be over this market. I stayed in Three Collective and sincerely want to thank you for the excellent experience.

Alicia

14 April 2026
Unprompted review
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Reply from Landing

We’re so glad our General Manager’s support made your stay at Three Collective so welcoming! 💙

Rated 1 out of 5 stars

Poor maintenance and even worse communication

We moved into an apartment and it was not properly cleaned from the previous renter. The air conditioning also did not work for five weeks despite multiple requests for repair.

Communication and resolution were barely existent throughout our stay. We were offered credits for the issues, but they were never applied and we were still charged in full and are now trying to dispute with our credit card company.

EDIT: Landing have issued the credit for the AC issue, however they have not removed the cleaning fee as promised.

19 April 2026
Unprompted review
Landing logo

Reply from Landing

We're incredibly sorry to hear about the lack of cleanliness and the unacceptable delay in your AC repair. This is far from the experience we want for our guests, and our leadership team will ensure your credits are prioritized and resolved immediately.

Rated 5 out of 5 stars

Support thru Landing app has been great

Support thru Landing app has been prompt and helpful. The only slightly negative thing is that I am unable to upload photo when submitting a request. I'm not sure if it's an issue with the app, or user error!

20 April 2026
Unprompted review
Landing logo

Reply from Landing

We're glad the team has been prompt and helpful, and we'll certainly look into that photo upload issue to make the app even better for you!

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