Held Health Reviews 17

Reply from Held Health

Updated 15 hours ago

Thank you so much for your lovely review.

We’re delighted to hear that you had such a positive experience with Held Health, and especially that Jack was able to support you throughout the process. Providing clear guidance, timely communication and reassurance is so important to us, so it’s wonderful to know this made a difference for you and your family.

We’re also really pleased that the combination of in-person and virtual support worked well for you, and that you now have clarity following your daughter’s assessment.

We’ll be sure to pass your kind words on to Jack—he’ll be so pleased to hear the impact he’s had.

Thank you again for trusting us with your daughter’s care.

Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team

Reply from Held Health

Updated 15 hours ago

Thank you so much for your kind and thoughtful review.

We’re incredibly pleased to hear that your experience with Held Health felt so positive, especially after what sounds like a long and challenging journey to access the right support. It means a great deal to us that you found our processes clear and that our team provided expert, compassionate care throughout.

Hearing that you felt “held” at every stage is exactly what we strive for—it’s at the heart of everything we do. Supporting families in a way that brings clarity, reassurance and confidence is so important to us.

Thank you again for trusting us to be part of your journey and for taking the time to share your experience.

Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team

Reply from Held Health

Updated 14 hours ago

Thank you for providing contact information. I have responded via the email provided. I appreciate you bringing the issue to our attention and allowing me the opportunity to address your concerns.

Kind regards

Amber

Good afternoon

Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration and concern this situation has caused.

We understand how important clear communication and accurate handling of information is—particularly when it relates to your child and sensitive personal data. From what you’ve described, this is not the standard of service we aim to provide, and we sincerely apologise for your experience so far.

We would like to investigate this as a priority to understand what has happened with your daughter’s referral and the information you have already submitted, and to ensure this is resolved for you as quickly as possible.

To help us do this, we will be sending you a request via Trustpilot for some additional details so that we can locate your records and review this fully. Alternatively, you are very welcome to contact us directly using the details provided in our response, and we will ensure this is picked up urgently.

Thank you again for bringing this to our attention—we take feedback like this seriously and will work quickly to put things right.

Kind regards,
Amber Tweedy
Customer Experience Manager
Held Health Team

Reply from Held Health

4 days ago

Thank you so much for taking the time to share your experience with Held Health.

We’re really pleased to hear that you found both your ADHD and ASD assessment journeys positive, and that our clinicians were kind, supportive, and able to go the extra mile for you and your family. Providing a safe, compassionate experience is incredibly important to us, so your feedback means a great deal.

We also appreciate your comments regarding the difference between our RTC and private pathways. We’re always looking at ways to improve the level of support we can offer across all services, and your feedback is really valuable in helping us do that.

It’s wonderful to hear that Jack was able to provide clear and consistent support throughout your private assessment – we’ll be sure to pass on your kind words to him and the wider team.

Thank you again for your recommendation, it truly means a lot to us.

Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health

Reply from Held Health

4 days ago

Thank you so much for taking the time to share such a detailed and heartfelt review.

We’re incredibly grateful that you trusted Held Health to support both of your sons, especially after the difficult experiences you’ve had previously. It means a great deal to hear that you felt listened to, supported, and treated with warmth and professionalism throughout your journey with us.

We’re so pleased that both assessments were completed in a timely way and that you now have the clarity and guidance needed to help move forward—particularly in securing the right educational support for your son. Your hope for him to feel safe and happy in school is exactly why we do what we do.

A special thank you for highlighting Jessica Hett—your kind words will absolutely be shared with her. She will be delighted to know the impact she has had.

We also really appreciate your honest feedback regarding communication. We know how important timely updates are, and we continue to work on improving this across all of our services.

Thank you again for your trust, your openness, and your recommendation—it truly means a lot to us and to the families we support.

Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team

Reply from Held Health

Updated 4 days ago

Thank you so much for sharing this with us—we’re really sorry to hear about your experience with Held Health, and we can only imagine how difficult and frustrating this must feel, especially when you’re trying to support your son.

You’re absolutely right to expect clear communication from us, including confirmation that a referral has been received. We’re truly sorry that you’ve felt ignored at such an important and stressful time—that’s not the experience we want any family to have.

While demand for Held Health’s services is currently very high, we know that this doesn’t make the waiting or lack of updates any easier, and we’re actively working on improving both our response times and how we keep families informed throughout the process.

We would genuinely like to put this right for you. If you’re happy to, please reach out to me directly and I will personally ensure this is looked into as a priority. I’ll confirm the status of your son’s referral and guide you clearly through the next steps.

Thank you again for your honesty—it really helps us improve. We’re here to support you and your family, and we’d truly value the opportunity to make this right.

Warm regards,
Amber Tweedy
Customer Experience Manager

Reply from Held Health

Apr 7, 2026

Thank you so much for your kind feedback Burles—we’re delighted to hear that you found the workshop helpful and informative.

It’s wonderful to know that the aims and delivery felt clear, well-paced, and practical for you. We’re especially pleased that Claire was able to provide useful insights into autistic burnout and offer guidance on how to support both your child and work with schools. Creating a space where parents feel informed, supported, and able to ask questions is really important to us.

We’ll be sure to pass your lovely feedback on to Claire—it will mean a lot to her.

Thank you again for taking the time to share your experience with Held Health.

Warm regards,
Amber Tweedy
Customer Experience Manager

Reply from Held Health

Apr 7, 2026

Thank you so much for your lovely feedback—we’re really pleased to hear that you found the workshop informative and easy to follow.

We aim to make our sessions as clear, accessible, and helpful as possible, so it’s great to know this came across in your experience.

Thank you again for taking the time to share your thoughts and for being part of Held Health.

Warm regards,
Amber Tweedy
Customer Experience Manager

Reply from Held Health

Updated 4 days ago

Thank you so much Ellie for taking the time to share such a detailed and thoughtful review—we’re absolutely delighted to hear about your positive experience with Held Health.

It’s wonderful to know that you felt supported throughout the process and that our team made you and your daughter feel at ease. We’re especially pleased that you felt listened to and understood—creating a calm, compassionate environment for both parents and children is incredibly important to us. Your kind words about the assessment and diagnosis experience mean a great deal, and we’ll be sure to share this feedback with the team.

We also really appreciate you highlighting your experience following the diagnosis. We’re sorry to hear that you may have missed invitations to earlier workshops—this is certainly not the experience we want for families, and your feedback is incredibly helpful in identifying where we can improve. We will be looking into this to ensure all families are receiving the right information and support at the right time.

If you would like, please feel free to contact me directly and I’d be more than happy to check which workshops are available to you and make sure you don’t miss out on any future sessions.

Thank you again for your kind words and for trusting Held Health with your daughter’s care—we’re so pleased we could support you both.

Warm regards,
Amber Tweedy
Customer Experience Manager

Reply from Held Health

Apr 7, 2026

Thank you so much for your kind and thoughtful review—we’re so pleased to hear that you had a positive experience with Held Health during such an important time for your family.

It means a great deal to know that you felt listened to with care, compassion, and understanding. Supporting families, especially during key transitions like starting school, is incredibly important to us, so we’re really glad we could be there when you needed it most.

We also really appreciate your understanding around the initial delays in communication. While demand has been high, we know how important timely responses are and are continuing to improve in this area.

It’s lovely to hear that you found the post-diagnosis workshops helpful too, and we’d be more than happy to support you again in the future when the time comes.

Thank you again for your trust in Held Health—it truly means a lot to us.

Warm regards,
Amber Tweedy
Customer Experience Manager

Reply from Held Health

Updated 4 days ago

Thank you so much for your feedback Rebecca—we’re really pleased to hear that you found the webinar helpful and that you valued being able to ask questions and hear from other families.

We’re sorry to hear that you didn’t receive invitations to some of the other courses you were interested in. This is something we’re actively looking into, as we want to make sure all families have equal access to the support and resources available to them. We also appreciate your suggestion about re-running sessions and will certainly take this on board as we continue to develop our workshop offering.

Your idea of a moderated forum is also a really thoughtful one. We recognise how valuable it can be for families to connect and share experiences, and while there are important considerations such as safeguarding, cost, and data protection, it’s something we’re continuing to explore.

If you’d like, please feel free to contact me directly and I’d be happy to ensure you’re included in future workshop communications.

Thank you again for taking the time to share your feedback—it’s incredibly valuable in helping us improve and shape our services.

Warm regards,
Amber Tweedy
Customer Experience Manager

Reply from Held Health

Apr 7, 2026

Thank you Yas so much for your wonderful feedback—we’re absolutely delighted to hear about your positive experience with Held Health.

It’s great to know that you felt supported throughout the process and that communication was timely when you needed it. We’re especially pleased that your experience with our team was professional and reassuring from start to finish.

A special thank you for mentioning Dr Reginald and Phoebe—we’ll be sure to pass your kind words on to them. They will be so pleased to know the impact they’ve had on your journey.

We’re really grateful for your recommendation and for trusting Held Health with your daughter’s assessment and care.

Warm regards,
Amber Tweedy
Customer Experience Manager