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Rated 1 out of 5 stars

HeimVision customer service is the worst customer service experience I've ever dealt with hands down. They're literally non existent. I've been waiting 3 1/2 years to get a response in regards to an I... See more

Rated 1 out of 5 stars

I have two HM311 security cameras. In both, I tried to use an SD card for recording, which worked merely for a month then quit working. Tried everything - deleting footage, resetting cameras, resettin... See more

Rated 1 out of 5 stars

BUYER BEWARE: planned obsolescence. I bought two security cameras from Heimvision in 2022 - the app was never brilliant but it did the job. A few weeks ago I got an error message when tryi... See more

Rated 4 out of 5 stars

I bought the Heimvision HM241 for my home and it's worked well since 2021. Since the whole system was only $179 I think that's amazing value for the amount spent. I'm having a little problem now with... See more

1.7

Bad

TrustScore 1.5 out of 5

22 reviews

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Rated 1 out of 5 stars

Worst doorbell ever.

Worst doorbell ever.
Bought a WiFi doorbell (greet) from them.

It think it was the worst experience I ever had.
They even tried to sell me a second one.
I only could get a 30€ refund from the 75€ buy price.

Don't buy these doorbells, other items may be ok , but doorbell only lasts 7 days max. And loses WiFi constantly.

Bought a 1080p eufy (older model), which changed everything, for a better way.

3 February 2021
Unprompted review

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