Hearing Wales Reviews 

224
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their caring, friendly, and professional approach, making every interaction pleasant and reassuring. The service provided is frequently highlighted as excellent, with many people appreciating the thoroughness, efficiency, and the personalized attention they receive. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that issues are often resolved immediately and appointments are easily accommodated. Many consumers also appreciate the clear explanations and helpful advice provided, ensuring they understand their options and feel comfortable throughout their visits.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, professional, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love Hearing Wales Mumbles branch , so caring and such an excellent service . My mum was really isolated before she got her hearing aids sorted and the after sales care and service the team offer m... See more

Rated 5 out of 5 stars

Absolutely 5 star! Having had blocked ears all day (after washing my hair), and finding a previous audiologist I'd seen un-available until after Christmas, I popped in on the off-chance late on a Frid... See more

Rated 5 out of 5 stars

One of my hearing aids broke but the receptionist managed to get me an appointment within 4 days. I was expecting to be without my hearing aids for a couple of weeks but Ed the audiologist was able to... See more

Company replied

Rated 5 out of 5 stars

I contacted Hearing Wales on 04/12/2025 and was given an appointment at the branch in Newcastle Emlyn on 10/12/2025. However, I was contacted early on 05/12/2025 and was able to be seen at 12:00hrs t... See more


Company details

  1. Home Health Care Service

Written by the company

HEARING WALES is an Independent Private Hearing Care Business, offering unparalleled hearing care & the best hearing systems available to clients throughout the whole of Wales, both in our clinics, branches and in your own home. We offer all aspects of hearing care including all leading brands of digital hearing aids, hearing protection, ear wax removal and free hearing tests. We are the only Hearing Centre in Wales to be awarded the Phonak 5 Star Centre status in recognition of the superior service that we offer. We are very proud of our unparalleled service and offer comprehensive aftercare for the lifetime of your hearing system.


Contact info

4.9

Excellent

TrustScore 5 out of 5

224 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(224)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Usual excellent service at Hearing Wales at Cardiff

I live in Newport but yesterday I was visiting Cardiff so I called into Hearing Wales on the off chance to check on a problem I was encountering with my aids. Despite not having made an appointment Nicola arranged for me to see Sophia between patients. The minor problem was resolved there and then saving me a return journey from Newport. Thanks again both for the first class customer service. I highly recommend this company.

21 November 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

I live in the Midlands but spend a good deal of time at our caravan in Llandovery. Each year I need to get my ears “hoovered” and this year I felt the familiar pressure and muffled hearing just as we were about to head to Wales.
Hearing Wales accommodated me swiftly. The staff were wonderfully friendly and professional. The lovely lady at Reception even phoned to check if we were ok due to the snowfall, and also offered me a cancellation slot. A fabulous service, I will definitely use Hearing Wales again!

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service from the moment I made a appointment.very helpful and professional. The shop is spotless ,all staff are very polite and highly trained. Fitted my hearing aids then spent a long time explaining how to use them. Also set up my smart phone to control the aids. Wow that's customer service at it's best. Well done and thank you for your support.✅✅✅💂

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Dave in the Uplands branch was very helpful. Very knowledgeable and explained everything every step of the way. Would highly recommend using Dave and Hearing Wales.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. I use them regularly for wax removal which I have a problem with. Fitted me in for a last minute appointment which they understood I needed. Always a pleasure to go there.

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant place to have ears cleaned.

First off plenty of parking right outside. Prompt service and very polite and professional. Great communication, and more importantly ears clear of wax. Thoroughly recommend, I will go no where else.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

I can hear again

Speaking on behalf of my mother the patient she thought it was a very friendly professional service and delighted to be able to hear again 👍

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Such a lovely and relaxed atmosphere

Such a lovely and relaxed atmosphere . I was made to feel welcome as soon as I walked in . The staff were very plesent and informative. The receptionist was very friendly and the lady who performed my hearing test put me at ease by explaining everything step by step and answered any questions I might have. A most plesent experience all round. Will definitely be going back again.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Amy was very helpful

Amy was very helpful and reassuring after i have been having ongoing ear problems for the past 4 months. Adele is very accommodating whenever I phone for an appointment. Very good service and friendly

24 September 2024
Unprompted review

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