Health Tech Academy Reviews 

425
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, reviewers had a great experience with this company. People frequently praise the supportive staff and knowledgeable instructors for being incredibly helpful and guiding them successfully through the various online learning modules. Customers also genuinely appreciate the flexible, self-paced curriculum design that easily allows them to balance their studies with demanding full-time work schedules. However, some people mentioned encountering frustrating difficulties with communication and extremely slow response times from customer service representatives after enrolling in the program. A few reviewers also noted ongoing challenges in getting timely assistance regarding important matters like finding clinical placements or receiving necessary exam codes.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are generally nice, welcoming,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the self-paced format that... See more

Customer service

Consumers find customer service to be positive and supportive throughout their academic journey. Reviewers... See more

Service

People report ambiguous experiences with service, reflecting mixed opinions among reviewers. While some... See more

Response time

Users describe ambiguous interactions with response time, reflecting varied communication experiences. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience so far has been great. The only downfall is that I am a visual person so I like to have things in my hand that I study so I need a book. LaKeisha Palmer is a great coach when I have ques... See more

Rated 4 out of 5 stars

I had a great experience with the Sterile Processing Tech course at Health Tech Academy. What I like the most about the program is it being self paced so there's no overload of material rather you wo... See more

Rated 4 out of 5 stars

I feel like personally HTA is a helpful option for someone who doesn't have time to go back to school and requires flexibility. Online programs in general are kind of a teach yourself thing so having... See more

Rated 4 out of 5 stars

I really loved that it was self-paced and I was still able to work while furthering my education. The coach, Mrs. Robin, and the career services advisor, Mrs. Malika, both did an amazing job in helpin... See more


Company details

  1. Educational Institution

Written by the company

Programs Built for Better Career Pathways, working in healthcare today requires a unique mix of skills. Healthcare professionals need to master the knowledge required for their role, and accurately perform clinical duties, all while providing patients with the high level of service they’ve come to expect. We design our programs to teach you exactly what you need to take on an entry-level healthcare role. When you complete your program, you can be confident that you’re prepared to be successful, and you’ve got our support to help you land your next job.


Contact info

4.0

Great

TrustScore 4 out of 5

425 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(425)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ameer was great!

Ameer was great!
With me being in Malaysia Ameer was very kind and understanding with the time difference. He thoroughly explained all of the information to me and made sure I understood the criteria. He helped navigate through the portal before just letting me jump into things which helped. I am really excited to start the program and can’t wait for what the future holds!

28 February 2025
Unprompted review
Rated 5 out of 5 stars

So far so great

So far so great! Ameer has been super helpful with answering all my questions and explaining everything in detail. I’ve started navigating around the modules the past few days and the program has made it so easy to study. And above all, it’s a very affordable and flexible program!!!

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Farzeen was awesome.

Farzeen was very friendly, patiently answered my questions, guided me in a professional manner through the orientation and her voice was very clear and so were the instructions. . I am very pleased with the one on one approach the academy is implementing. It builds confidence in me about the intentionality of the program which is making sure the students pass the exams and get certified.

25 February 2025
Unprompted review
Rated 3 out of 5 stars

Sounds very promising

Sounds very promising, but I am hoping that clinical site accept us. I am currently in the Surgical Tech program. Wish me luck because I'm also a BSN student..trying to stay a float. Doing this program I am praying to help me pay for my nursing.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Farzeen which the lady did my…

Farzeen which the lady did my orientation is very thorough and she guided me steps by steps about the program and all the resources that is available to me, and what I like about her is that her voice sounded very friendly and willing to answer any question that I may have.

Thank you very much

19 February 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service

I have been looking into doing more in the medical/dental field for a long time. This has been such a great way for me to switch from dental to medical in such a short amount of time. Sid And Ameer has been so great with being informative and just giving me the guidance I need to reach my full potential. They are great with reaching back and help me with any questions, even though I feel like they've probably answered it before, they reassure that it's ok and that's what they're here for. Will definitely recommend. The only reason I did not give a full 5 stars is because I do not have the actual book in hand. We have to print it on our own, which is kind of a hassle for those who do not have printers or can't make it to the print store. There are a few glitches on the website but have sent it over to the tech team and they have been able to resolve any issues that I've had within the website. Other than that, so far so good. Will write another review as I start to finish my surgical tech classes.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

I just had an amazing appointment with…

I just had an amazing appointment with Farzeen. She was kind, caring and able to answer all my questions. She put much of my anxiety at ease and reassured me that I was making a great decision. Thank Farzeen, you are such a beautiful soul .

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Overall my experience was good

Overall my experience was good. I will be returning for future training. I highly recommend if you need something quick to complete your certifications. The turn around time for a response is quick and same day.

30 January 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

Thank you for your Feedback. We appreciate it. Best of Luck!

Rated 1 out of 5 stars

Absolutely horrible school

Absolutely horrible school. There is no one around that will offer your clinical hours. They tell you they will help but when you sign the contract they tell you "you have to do all that leg work". Don't let them scam you with a "free" laptop either I was sent a refurbished one from 2010 that barley worked. When I complained they sent another of the exact same one. All I want is a refund because they tell you that they are accredited but the reality is that's only if your doing CEUs.
Don't make the same mistake I did. This is a scam.

Edit: way to try to make yourselfs look good. The laptop issue took about 3 weeks and 3 different laptops to get right. I WAS told that placement in externship was guaranteed weather you want to admit it or not. Also your sorry for the inconvenience? You are not you have my money and that's all that matters to you. I will be filing with small claims court and reporting to the BBB.

19 January 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

Thank you for sharing your feedback. We take all comments seriously and are committed to providing the best support to our students.

Regarding the clinical spot, we would like to clarify that we never guaranteed a clinical spot, and this was communicated clearly when you signed the agreement.

We addressed your concern with the laptop immediately upon hearing your dissatisfaction and replaced it as soon as possible.

Unfortunately, as the refund period has already passed, we are unable to provide a refund at this moment.

Despite these issues, we are still committed to working with you and assisting you in any way possible to ensure you have a positive experience with us.

We apologize for any inconvenience caused and appreciate your understanding.

Rated 5 out of 5 stars

During my orientation

During my orientation, Aafia was very polite. She made sure I understood everything about the program and what to expect. She answered every question I had, and explained it very well.

22 January 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

Thank you for your feedback. Best of luck with the program.

Rated 5 out of 5 stars

response to questions

response to questions, people to guide you through

2 January 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

Thank you for your feedback. Best of luck with the program.

Rated 5 out of 5 stars

Farzeen was fantastic during…

Farzeen was fantastic during orientation. Explained everything in detail and answered every question I had. I feel confident going into my course, thanks to Farzeen!

15 January 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

Thank you for your valuable feedback. Wishing you every success with the program.

Rated 5 out of 5 stars

My time at HealthTech Academy has been…

My time at HealthTech Academy has been a great experience. Everyone has been attentive to all of my needs and concerns. Being able to complete this course on my own time has been awesome. Being a mom of 3 and going to work has its challenges. If I can do it, so can you.

14 January 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

Thank you for your valuable feedback. Best of Luck!

Rated 5 out of 5 stars

Farzeen’s customer service was…

Farzeen’s customer service was absolutely outstanding. Even in a difficult situation she was extremely professional, and went above and beyond to guarantee client satisfaction. I hope anyone needing assistance with this program can be in contact with her. 10/10

7 January 2025
Unprompted review
Health Tech Academy logo

Reply from Health Tech Academy

Thank you for your valuable feedback. Wishing you every success with the program.

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