Given a time slot for the visit and the nurse arrived within the slot. Very pleasant and friendly young lady,who put one at ease.Very knowledgeable and took the time to explain everything in detail ma... See more
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Review summary
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What people talk about most
Reviews shaping this summary
HealthNet home care deliver a first class service. The delivery driver was professional & was pleasant & courteous. The app for HealthNet is user friendly & nothing is too much trouble for any of the... See more
The driver arrived in the two hour slot, he was very friendly and reminded me to put medication in fridge. So good we are kept informed with emails and text messages, and we can also track our deliv... See more
Being explained things very easily and thoroughly.Being able to ask questions when ever I felt the need to, and understanding everything i was told and never feeling there was any rush. I felt very co... See more
Company details
About HealthNet
Written by the company
Established in 2015, we are a clinical homecare company, specialising in delivering homecare services to patients.
We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.
There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.
Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.
We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.
For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.
We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.
An overview of the services we offer for our patients is available here. If you have any questions about HealthNet, and how our services work, please click here.
We work closely with the NHS and pharmaceutical companies to dispense and deliver prescription medicine whilst providing nurse support to those patients that need it.
There are currently over 260,000 patients using our services, and our dedicated team offer support to them across a number of different therapy areas – Gastroenterology, Respiratory, Rheumatology, Dermatology, Oncology, Rare Diseases and many more.
Our aim is to make our patient’s lives easier, by taking the stress out of managing their medication.
We recognise that each one of our patients is unique, and our services are tailored specifically to their requirements.
For some patients we will simply dispense and deliver their medicine, for some we may provide training on how to administer their medicine, whereas others may require ongoing nurse support to have their medicine administered for them.
We will work closely with our patient’s hospital team to ensure their medicine and/or care is provided to them safely and according to their prescription.
An overview of the services we offer for our patients is available here. If you have any questions about HealthNet, and how our services work, please click here.
Patient Portal
Written by the company
- Manage your order online!
- Our Patient Portal is a safe and secure platform for managing your deliveries and non-medicine items such as sharps bins and dressings. All you need is your unique HealthNet Homecare CT Number which will have been emailed to you by HealthNet. Visit https://my.healthnethomecare.co.uk/ to log in.
Frequently Asked Questions
Answer your query in minutes.
We know your time is precious, so to avoid having to take time out of your day to call us, we have a dedicated page on our website answering frequently asked questions and could potentially answer your query in minutes.
Click here.
Click here.
Contact info
Units 1&2 Orbit Business Park, Alfred Eley Close, DE11 0WU, Swadlincote, United Kingdom
- 08000 833 060
- enquiries@healthnethomecare.co.uk
- healthnethomecare.co.uk
HealthNet's Digital Tool Guides
4.8
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I had a great experience
5 September 2026
Tried to deliver to my address but no…
Tried to deliver to my address but no answer. Called me at work to let me know and so I could call my daughter to let her know.
4 September 2026
excellent service
He was excellent - my ring doorbell didn’t work and the company phoned my mobile which was different from the one in the system so that I got my drugs. A really
Excellent service.
4 September 2026
Very pleased and nurse very helpful
Very pleased and nurse very helpful
Smooth training given
4 September 2026
Home visit
Given a time slot for the visit and the nurse arrived within the slot. Very pleasant and friendly young lady,who put one at ease.Very knowledgeable and took the time to explain everything in detail making sure I fully understood the process of self administrating medication. Demonstrated and explained the best areas to carry out the injection.A very satisfying visit from a nurse who from her manner I would say enjoyed her job and is an asset to the company.
4 September 2026
I have been with healthnet for a number…
I have been with healthnet for a number of years now, which is always trying to improve. However for me I find that system works very well & always delivers as directed & on time.
4 September 2026
Great service
Easy website, delivery date confirmation & arrived between time slot allocated, very friendly delivery driver.
4 September 2026
Came within the time frame given on the…
Came within the time frame given on the text message.
Friendly delivery man.
4 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I didn’t get the delivery?
4 September 2026
Reply from HealthNet
Hi,
Thank you for getting in touch. We have checked the delivery details and we can see that the parcel was delivered to number 8.
If you have not received the delivery, we recommend checking with the occupants at number 8. In the meantime, we will also raise this with our Logistics Team so they can investigate further.
We apologise for any inconvenience caused and appreciate your patience while this is looked into.
Kind regards,
The HealthNet Team
Delivery man very informative giving…
Delivery man very informative giving clear instructions, very polite and friendly.
4 September 2026
First Class Experience
HealthNet home care deliver a first class service. The delivery driver was professional & was pleasant & courteous. The app for HealthNet is user friendly & nothing is too much trouble for any of the people who who work there if you need to contact them. If you have to contact them by phone, they are equally as pleasant & helpful
4 September 2026
Lovely delivery gentleman
Lovely delivery gentleman, polite, friendly and helpful.
Arrived in the time slot stated, just as one would hope. Thank you.😊
3 September 2026
Good service
Good service, on time and a lovely polite and professional delivery by a charming lady called Kerry who has excellent customer relations skills. Thanks Kerry.
4 September 2026
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