Healing Leaves Clinic® Reviews 

51
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers had a great experience with this company. Customers frequently praise the medical staff and nurses for being exceptionally polite, friendly, and genuinely helpful during their appointments. People also highlight the outstanding customer service, noting that representatives are consistently understanding, professional, and dedicated to providing a smooth experience. However, some people mentioned encountering occasional issues with product quality or unexpected communication challenges when trying to reach out. A few consumers expressed frustration regarding specific medical consultations, feeling judged during appointments or facing rigid administrative requirements from the clinic. Despite these drawbacks, the general atmosphere remains positive among the majority of patients who appreciate the overall support.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently... See more

Service

Customers had ambiguous experiences with service, reflecting a wide split in satisfaction levels. While many... See more

Customer service

Consumers find customer service to be positive and helpful throughout the entire experience. Reviewers... See more

Product

Reviewers highlight ambiguous aspects of product experiences, expressing a mix of appreciation and serious... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The nurses I have spoken to a few times have been polite, friendly and very helpful

Company replied

Rated 5 out of 5 stars

I wasn’t sure what to expect but my consult with Erin was just marvellous! She was well informed, empathetic and very professional whilst being friendly and so easy to talk to. She answered all of m... See more

Company replied

Rated 5 out of 5 stars

My inability to comprehend the vernacular and proceed with the procurement of needed product was dulled by Chempro's Angel, "Boony". Such a respectfull and kind young lady,was a smooth operator who s... See more

Company replied

Rated 5 out of 5 stars

The only clinic I've used in 8+yrs... The products,staff, service and prices continue to provide an excellent result. Well done to the whole team.Thankyou for your valued assistance.

Company replied


Company details

  1. Medical Clinic

Written by the company

Healing Leaves is Australia's leading Telehealth platform.


Contact info

3.9

Great

TrustScore 4 out of 5

51 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(51)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for a highly professional…

Thank you for a highly professional service. The nurse was very helpful and reassuring about the service. She was also very knowledgeable about the different products and the skills of the medical team and recommended someone familiar with my medical condition. The whole experience was great.

14 November 2025
Unprompted review
Healing Leaves Clinic® logo

Reply from Healing Leaves Clinic®

Thank you so much for sharing your experience. We’re really glad our nurse was able to reassure you and help you feel confident throughout the process. It’s great to hear you felt supported by the team and connected with someone familiar with your condition. If you ever need anything, we’re here to help.

Rated 5 out of 5 stars

The Nurse was so professional

The Nurse was so professional, polite, Pleasant, Knowledgeable, helpful, understanding, caring,
What an awesome Lady,
Such an incredible staff member

10 November 2025
Unprompted review
Healing Leaves Clinic® logo

Reply from Healing Leaves Clinic®

Thank you for such a kind review. Our nursing team will be thrilled to hear your feedback. We’re glad you felt supported, understood and well looked after. We appreciate you taking the time to share this and we’re always here if you need anything down the track.

Rated 5 out of 5 stars

The ladies were polite and informative

The ladies were polite and informative. Very patient with me as I'm not too tech savvy making the experience pleasurable.

30 October 2025
Unprompted review
Healing Leaves Clinic® logo

Reply from Healing Leaves Clinic®

Thank you for your lovely words. We’re pleased to hear the team made things clear, comfortable and easy to navigate, especially if tech isn’t your favourite thing. We’re glad the experience was positive for you and we’re here anytime you need help.

Rated 5 out of 5 stars

Nurse Erin was very helpful and…

Nurse Erin was very helpful and understanding. She was knowledgeable, answered all my questions and gave me the information I needed.

16 October 2025
Unprompted review
Healing Leaves Clinic® logo

Reply from Healing Leaves Clinic®

Thanks Peter, we appreciate your review. We passed on your great feedback to Nurse Erin.

Rated 5 out of 5 stars

Cant fault Dr Jeffery

Cant fault the nursing staff or Dr Jeffery. Listened to my needs, made a few suggestions that are helping.

13 October 2025
Unprompted review
Healing Leaves Clinic® logo

Reply from Healing Leaves Clinic®

Thanks Jarrad, we appreciate your review. We'll let Doctor Jeffery know about your kind feedback.

Rated 5 out of 5 stars

Awesome always

Awesome ! I was called a few days earlier than planned and as I do have call blocking I was left a clear message to return call!
I always find these guys happy and helpful!

3 October 2025
Unprompted review
Healing Leaves Clinic® logo

Reply from Healing Leaves Clinic®

Thanks Nicki, we appreciate the review. Great to hear your experience with Healing Leaves Clinic has been positive.

Rated 5 out of 5 stars

The staff were welcoming

The staff were welcoming and ,non justmental and great to deal with. makes dealing with the dr simple and hassle free

19 September 2025
Unprompted review
Healing Leaves Clinic® logo

Reply from Healing Leaves Clinic®

Thank you Kathleen, we appreciate the kind feedback.

Rated 5 out of 5 stars

Great customer service

Easy to book and deal with the staff. They were friendly and knowledgeable. Would recommend.

2 September 2025
Unprompted review
Healing Leaves Clinic® logo

Reply from Healing Leaves Clinic®

Thank you James, we appreciate the kind feedback.

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