The nurses I have spoken to a few times have been polite, friendly and very helpful
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Review summary
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I wasn’t sure what to expect but my consult with Erin was just marvellous! She was well informed, empathetic and very professional whilst being friendly and so easy to talk to. She answered all of m... See more
Company replied
My inability to comprehend the vernacular and proceed with the procurement of needed product was dulled by Chempro's Angel, "Boony". Such a respectfull and kind young lady,was a smooth operator who s... See more
Company replied
The only clinic I've used in 8+yrs... The products,staff, service and prices continue to provide an excellent result. Well done to the whole team.Thankyou for your valued assistance.
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Company details
Written by the company
Healing Leaves is Australia's leading Telehealth platform.
Contact info
3.9
Great
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I switched to this clinic because a…
I switched to this clinic because a friend recommended for its practice and easy access. However, after my first consultation I received my scripts, place an order and the closest chemist available for pick up us 40min from my place, which I couldn’t change. I accepted that, place the order and it stayed like “pending” no further explanation on how long it would take to become available. I call for help (which was the highlight of the whole experience, as the Nikita was very helpful and kind to me) but later to find out it would take another 5 days for my medication to be ready. That doesn’t make any sense to me, why I have to pay in advance and still not able to pick up my own medication? Very disappointing.
28 May 2026
Unprompted review
Reply from Healing Leaves Clinic®
Hi Beatriz, thank you for your feedback and we're glad Nikita was able to assist you.
We're sorry to hear this felt confusing, however the timeline for your order was a direct result of your individual circumstances — which were explained at the time of your consultation. We understand this is frustrating, but unfortunately this is standard procedure for patients like yourself.
We're unable to discuss case specifics publicly, but we'd welcome you to contact us directly if you'd like further clarification.
All the staff are really kind
All the staff are really kind and helpful.I believe they love their job and the service they give and it really shows.
The new system is brilliant,making it a one stop shop.
Thankyou Jim
25 May 2026
Unprompted review
Reply from Healing Leaves Clinic®
Thanks so much for the fantastic 5-star review! We are absolutely thrilled to hear that our team's passion and kindness shine through in their service, and that the new system is working brilliantly!
Caring Respect
My inability to comprehend the vernacular and proceed with the procurement of needed product was dulled by Chempro's Angel, "Boony".
Such a respectfull and kind young lady,was a smooth operator who seemliss efficiently had me on my way with a big smile,,,,Cheers
26 May 2026
Unprompted review
Reply from Healing Leaves Clinic®
Thank you for the wonderful review! While Boony sounds like a great help, you have accidentally left this feedback for Healing Leaves Clinic instead of Chempro.
We highly recommend sharing this directly with Chempro so Boony gets the well-deserved credit for her fantastic service!
Molly provided absolutely outstanding…
Molly provided absolutely outstanding customer service from start to finish. She was friendly, professional, patient, and genuinely went above and beyond to help. Communication was clear and efficient, and she made the whole experience smooth and stress-free. A true credit to the team — thank you again, Molly!
26 May 2026
Unprompted review
Reply from Healing Leaves Clinic®
Thank you so much for the wonderful 5-star review!
We are absolutely thrilled to hear that Molly provided you with such outstanding, stress-free service. She truly is a credit to our team, and we will be sure to pass your lovely words along to her.
Magnificent
Magnificent. Everyone I spoke to was so caring and understanding. Other places I called heard "bipolar" and immediately dismissed me as having psychosis.. Healing Leaves Clinic actually talked to me, heard from my doctor, didn't count me out without all the information, and actually helped me to begin alternative medicine. Very happy with my experience!
22 May 2026
Unprompted review
Reply from Healing Leaves Clinic®
Thank you so much for the wonderful review.
We believe every patient deserves to be truly listened to, not just given a label. We are so glad our team could coordinate with your doctor and provide the compassionate, thorough care you deserve.
Thank you for trusting us on your health journey!
Very helpful
Very helpful, friendly and straightforward. Also no trouble contacting them with any issues
20 May 2026
Unprompted review
Reply from Healing Leaves Clinic®
Thanks for the review! That's great to hear :)
Thanks to Erin the nurse at healing…
Thanks to Erin the nurse at healing leaves ,what exceptional service!
So understanding and kind .
Thanks Erin you were fantastic 👏
12 May 2026
Unprompted review
Reply from Healing Leaves Clinic®
Thank you for the kind words, Candice! We're thrilled that Erin could provide such exceptional and understanding care.
We'll make sure she gets your thanks!
My nurse was the most supportive person…
My nurse was the most supportive person I think ive ever spoken to in my life, and the doctor was informative and answered all questions without being frustrated with me. I love their work and honestly can't recommend them enough.
11 May 2026
Unprompted review
Reply from Healing Leaves Clinic®
Thank you so much for your kind words! It’s wonderful to hear that our nurse provided such a high level of support and that our doctor could help put your mind at ease.
We believe that clear communication and empathy are just as important as medical care, so knowing we hit the mark for you means the world to our team.
We’ll be sure to share your feedback with them!
Inconsistent service
I was a patient for one year, then Healing Leaves said I required a letter from a specialist. Nothing had changed since my first consultation, yet they were uncompromising. I refused to provide the requested letter as my specialist is ignorant. I then requested a refund for the consultation which was refunded. After sending many emails to Healing Leaves I requested a discharge letter.Since then I have received a phone call saying that I can still remain with Healing Leaves without the specialist letter that they were so adamant that I required. I am also receiving many emails from Healing Leaves to continue with them. I find this inconsistent behaviour on their part.I have taken my buisness elsewhere as Healing Leaves was a consistent provider but things have obviously changed.
7 May 2026
Unprompted review
Reply from Healing Leaves Clinic®
Thank you for sharing your feedback.
As a healthcare clinic, our primary responsibility is patient safety. To ensure safe prescribing practices, we periodically require updated supporting documentation, such as a specialist letter. This is a standard clinical and regulatory practice across the healthcare industry to ensure ongoing care is managed safely.
We wish you all the best with your health journey. If you ever choose to return to Healing Leaves, we would be happy to discuss your care and requirements further.
Warm regards,
The Team at Healing Leaves
Healing Leaves Clinic is hands down one…
Healing Leaves Clinic is hands down one of the most professional and genuinely caring clinics I’ve ever experienced. From the moment you you book online, you’re made to feel comfortable, respected, and truly listened to.
The team takes the time to understand your individual needs rather than rushing you through, and their knowledge around natural therapies and holistic health is exceptional. Everything is explained clearly, with practical guidance you can actually apply to improve your wellbeing.
What really stands out is their authentic approach - they’re not just treating symptoms, they’re focused on long-term healing and overall quality of life. You can tell they genuinely care about their patients and go above and beyond to help.
If you’re looking for real support, expert advice, and a clinic that actually delivers results, I highly recommend Healing Leaves Clinic.
24 April 2026
Unprompted review
Reply from Healing Leaves Clinic®
Thank you so much for the wonderful review!
We are thrilled to hear that you felt truly listened to and supported by our team. Our focus is always on long-term, holistic healing, so knowing that our approach made such a positive impact on your wellbeing means the world to us.
Thank you for recommending us, and we look forward to supporting you on your wellness journey!
Warmly,
The Team at Healing Leaves Clinic
Punctual
Punctual, courteous and helpful service by the nurses. Brilliant brilliant brilliant
27 March 2026
Unprompted review
Reply from Healing Leaves Clinic®
Thanks so much for your kind words, Georgia. We’re really glad to hear everything felt punctual and supportive, our nursing team will appreciate this a lot. We’re here whenever you need us 😊
Just brilliant…
I wasn’t sure what to expect but my consult with Erin was just marvellous!
She was well informed, empathetic and very professional whilst being friendly and so easy to talk to. She answered all of my questions and set me up with a great doctor. I really thought things would be much more difficult but seriously, if you think this is for you I can’t imagine anyone doing it better than Healing Leaves… just brilliant.
Thank you RN Erin😊
18 March 2026
Unprompted review
Reply from Healing Leaves Clinic®
Thank you so much for your kind words, we really appreciate you taking the time to share your experience. We’re so glad Erin was able to support you and make the process feel easy and comfortable. We’ll be sure to pass this on to her 😊
The new site for booking follow up…
The new site for booking follow up consultation is rubbish. Have been trying to get in for two days
Old system worked way easier and I have nothing but gd things to say as healing leaves has been great 👍🏻
18 March 2026
Unprompted review
Reply from Healing Leaves Clinic®
Hi Jamie, we do not require you to log in to book. Click any "Book Now" button on the website to get started, or simply visit the link and choose a time. https://healingleaves.com.au/consults/follow-up-consult
After booking through the new system you'll be given an account. This is stated on the Log in page, with the message "Only patients who have booked through our new booking system will have an account."
If you have any further issues, our support team are here to help via email and phone 9am - 5pm, Monday to Friday.
Reply from Healing Leaves Clinic®
That's great to hear! Thank you for the feedback
Unethical!
This clinic knows that once you are their patient, you can't go to another doctor without a "discharge letter"
They will not give you this discharge letter, make up crazy amounts you have to pay them to get a discharge letter.
They know you can't go anywhere else and own you
29 January 2026
Unprompted review
Reply from Healing Leaves Clinic®
We believe there has been some confusion here, and we would like to clarify a few important points.
Patients are welcome to discharge from our clinic at any time. We do not lock patients in, nor do we prevent them from seeking care elsewhere.
Due to the regulated nature of our clinic, a discharge letter is required only when a patient is actively under our care and wishes to transfer immediately to another clinic. This is a standard clinical and compliance requirement, not a restriction imposed by us.
If you have not had an appointment with our clinic in over six months, a discharge letter may not be required, depending on the patient and treatment history.
We do not “own” patients, and we do not charge “crazy amounts” to prevent patients from leaving. Any applicable fees are clearly outlined, relate only to administrative processing when required, and are consistent with industry standards.
We take feedback seriously, and if something has been misunderstood or communicated poorly, we would genuinely like the opportunity to look into this properly for you. Please contact our clinic directly so we can review your specific situation and provide you with accurate answers.
We are always happy to help clarify next steps.
Horrible clinic and an insolent doctor
HEALING LEAVES IS THE WORST CLINIC AND HAS THE WORST DOCTOR I HAVE EVER SPOKEN TO. What a terrible clinic! The doctor Omar treated me with no care, no compassion and like I was a criminal for using alternative therapies. I had to prove my mental health condition by producing a psychiatrist report to the nurse. My first appointment was on Christmas Eve and after I was judged and treated with utter contempt by the doctor, he did not inform me of how or where I can get my script dispensed so I go unmedicated until the 5th of January. I am absolutely disgusted by the treatment I have received. The doctor was more concerned about being audited by TGA instead of caring for his patients. I have never been treated so poorly by a doctor before. AVOID AT ALL COSTS, this clinic needs to be shut down!
24 December 2025
Unprompted review
Reply from Healing Leaves Clinic®
We’re sorry to hear that you were dissatisfied with your experience.
As an Australian healthcare clinic, we operate under strict clinical, regulatory, and privacy obligations to ensure patient safety and appropriate care at all times. These obligations sometimes require additional documentation and screening to ensure you are eligible.
Your appointment occurred during the Christmas period. Our clinic closure dates were communicated well in advance across multiple channels, and reduced availability across healthcare services and pharmacies during this time is common nationwide. Pharmacy opening hours are determined independently, and unfortunately fall outside our control. We strongly encourage patients to plan ahead during public holidays and seasonal closures where possible.
We are unable to discuss individual appointments, clinicians, or medical decisions in a public forum. However, we take feedback seriously and invite you to contact our support team directly if you would like your concerns reviewed and assistance provided in an appropriate and confidential manner.
Our clinic remains committed to respectful, professional care and to meeting all Australian healthcare and regulatory standards. We hope to speak to you soon.
Healing leaves is fabulous
ive been with healing leaves for over 2 years now. I switched from dispensed as their ordering process was expensive and difficult. Healing leaves has been amazing, the nurses are so lovely and helpful. The customer service team is also lovely and helpful when i've had to call about concerns. Healing leaves has fixed those concerns immediately. Their products are affordable and they 100% advocate for their patients. I recommend this company to anyone.
3 December 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thank you for such a thoughtful review. We’re grateful you’ve been with us for so long and it’s wonderful to hear that both our nursing team and customer support have been able to help you whenever you’ve needed us.
We aim to make our process clear, accessible and as stress-free as possible, so it means a lot to know that your concerns were resolved quickly and that you’ve had consistently positive interactions with the team.
Thank you again for taking the time to share your experience. We’re always here if you need anything.
Friendly and helpful staff
Friendly and helpful staff
Great follow up support
27 November 2025
Unprompted review
Reply from Healing Leaves Clinic®
That's great to hear, we're happy to hear that. Thank you for leaving a review.
I’ve tried to use 3 different companies… healing leaves is easy the best
I’ve tried to use 3 different companies to seek medical attention for my condition, however the other 2 companies would not prescribe me! I wasted a few hundred dollars on the consultation fees, knowing they were never going to prescribe in the first place. But healing leaves are super easy to deal with, prices are awesome too! Wouldn’t recommend anyone else
25 November 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thank you so much for sharing your experience. We’re really glad to hear you’ve found our team easy to work with and that the process felt clear and straightforward for you.
We appreciate you taking the time to leave this review and we’re here anytime you need us.
A+ Nurses
The nurses I have spoken to a few times have been polite, friendly and very helpful
19 November 2025
Unprompted review
Reply from Healing Leaves Clinic®
Thanks so much for your kind words, Alison. Our nurses really appreciate the feedback. We’re glad you’ve had supportive and friendly experiences with the team, and we’re always here to help if you need anything.
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