Hayselden Reviews 

1,492
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for being exceptionally welcoming, professional, and knowledgeable during vehicle purchases. People frequently mention that the handover day is handled with great care, with team members going above and beyond to ensure everything is perfect. Buyers appreciate the honest value and straightforward approach, noting that the entire journey from ordering to driving away is completely stress-free. Some reviewers were not happy with communication gaps or occasional technical issues that remained unresolved after taking delivery of their cars. These customers noted specific challenges involving post-purchase repair approvals, delayed information updates, or incomplete accessory installations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, highlighting clear communication and smooth transactions from... See more

Product

Reviewers mention positive feedback about product, expressing satisfaction with their new vehicles such as... See more

Order

Reviewers highlight ambiguous aspects of order, reflecting mixed experiences during the process. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the whole experience of purchasing our new car very easy and enjoyable. We were extremely pleased with the good deal we were offered too. Adam our salesman was super efficient and very suppo... See more

Rated 5 out of 5 stars

Bought a Tiguan recently. Had a small issue in the heat requiring a replacement part. The warranty didn’t cover its replacement. However, a mature grown up service manager felt that because I had only... See more

Rated 5 out of 5 stars

Ordered a new elroq and most of the process of the order was done online, I did have a small problem but after ringing Brendon it was all sorted out .Brendon kept me updated on the build of the car an... See more

Rated 5 out of 5 stars

Purchased a new Golf 2.0 Tdi R Line . I can totally recommend this dealership , communication from start to finish was easy and clear. When I had queries, and the nominated salesman dealing with m... See more


Company details

  1. Car Dealer

Written by the company

The Hayselden group is built on solid foundations and values that you would expect from a family run business, loyalty, dedication and the very highest levels of customer care. Throughout every department you will find people with a warm welcome and a professional attitude towards every customer. Our Heritage Hayselden Volkswagen, two names that are synonymous with motoring excellence. The Hayselden family have had a successful relationship with Volkswagen for over 50 years, as Volkswagen’s reputation has grown over the years to become one of the world’s most respected companies, our reputation in South Yorkshire and within the motoring fraternity has grown too. Since 2001 we have been proud to represent Škoda in the Doncaster area. Our Customers, Our Reputation We believe the key reason for our success is that we look upon our customers as being the most important part of our business. If we look after you from the minute you arrive to the moment you leave, you will want to come back, time after time. Your confidence in Hayselden will grow and so will our business and reputation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,492)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

One satisfied family

It was great my wife and i had the opportunity to try a number of different models and styles. Unsual to have the opportunity to try so many cars.
Went into the show room with the intent of buying a specific model and style after reading a number of the car magazines. Actually bought a completely different model and style which suited our needs.
Delivery was as promised even though we had added a few optional extras.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Sold a reserved car

Reserved a car last Sunday, went to view it Monday afternoon to be told they had sold it that morning to someone else. When I turned up the car salesman had gone home an hour before they closed and then didn't bother to get in touch after leaving my details. I had to chase liam up and when I got in touch he made a bunch of excuses blaming autotrader and said he would be in touch thursday by dinner time and worst case scenario I would have my deposit returned. Well it is now Sunday and despite me chasing him up I have been unable to get in touch with him and he has not been In touch with me and they still have my deposit that they are not returning. Hayseldens were once a trusted dealer who i had previous great experiences when mick was in charge. Since then it seems that it has gone completely down hill and is being run by people who don't care about the reputation or customers

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent buying experience

Hayselden are very nice people to deal with, excellent communication throughout the buying process and delighted with our new Golf. Would highly recommend.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

I went and brought a beautiful…

I went and brought a beautiful Volkswagen Golf r from here, had everything I needed, am very pleased with the car. I had Matthew bell as my sales advisor and he was amazing, I was travelling from 2 hours away and he did everything to make sure the car was perfect for me when I came. He went above and beyond for me, I couldn’t be more pleased with my service. He was such a lovely guy, he made me feel very welcome and comfortable and nothing was too much of a hassle to him. Very pleased with my service and my car!

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Great deal on my brand new Golf R

Great deal on my brand new Golf R - no fuss no hassle no gimmicks just honest good service and value.
Highly recommended - (a world apart from my not so great local VW dealers in Hull JCT600!)
Special thanks to Carl

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Remote purchase of vehicle

Remote purchase of vehicle. Sales staff kept regular,helpful and informative communication throughout. Fully explained everything and always available for any questions that needed answering. Communication by email and telephone contact. Part exchange of vehicle towards new vehicle. New vehicle delivered to home address. Part exchange vehicle collected. All very straightforward process from initial enquiry to purchase and delivery. Very satisfied customer.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Brendon was sharp and professionally…

Brendon was sharp and professionally attentive from my initial telephone conversation with him at the time of ordering a new car for my wife, through to the collection date. He kept me updated throughout the process, as well as being very keen and knowledgeable about the business he works in. So a memorable, excellent experience from Brendon and Hayselden Skoda, Doncaster

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

We found the whole experience of purchasing our new car very easy and enjoyable. We were extremely pleased with the good deal we were offered too.
Adam our salesman was super efficient and very supportive at each stage of the transaction. He communicated well giving detailed explanations about everything. Thank you Adam.

18 October 2025
Unprompted review
Rated 4 out of 5 stars

Good team

Good communication and overall all process smooth. Matthew and Lee took time to speak/email when needed. At times I felt a bit rushed into making decisons but I guess that's how things work.
Danielle was great on the handover day. Took time to answer queries and went through the documents in detail.
No hesitation recommending.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

No pressure at Hayseldens

No pressure at Hayseldens, just honest information and product descriptions. I took out a personal credit plan, this time, as the plan made it more economical than an outright purchase. Furthermore, we LOVE the new electric car, and are grateful for the advice received.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

The process was quick and easy with no…

The process was quick and easy with no hassle or any problems. The sales executive Jane provides excellent service and makes you feel welcome from the minuet you step through the door. The car was delivered within estimated arrival time which I was very pleased with. Overall good experience and would return for a new car.

30 September 2025
Unprompted review
Rated 4 out of 5 stars

Service from Simon was excellent

Service from Simon was excellent. He was very patient and answered all our queries. Unfortunately the tow bar could not be fully connected and despite waiting over a week the coding issue has not been resolved. Also my cherished number plate could not be added to the dvla data base for some reason so the year registration had to be put on instead. When the tow bar is working and my registration number has been put on all will be good.

19 September 2025
Unprompted review

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