Harwoods Group Reviews 

We had a pretty good experience buying our new car from Harwoods.
Our salesman was Damian at Hargroves Chichester, he was very nice and not al all pushy. We brought just before Xmas 22nd and were supposed to pick up the car on the 2nd Jan this didn't happen due to a failed mot ( just tyres) they said this would be sorted and the tyre replaced. It only failed on one tyre but as I had pointed out that two other tyre were worn, although not a failure they did replace them so we were very happy. We picked the car up and took it home very happy. The next day we got a call that they had to take the car back because there was an issue with mot of which I'm not to certain what it was, they picked car the up that night and left us with a curtesy car ( top of the range Jag😁) we collected are car the following day all OK with full mot and as a good will gestures for the messing around they gave us an afternoon tea with bubbly as a thank you for bearing with them.
So I think they went above and beyond to get things done and although it was a bit of a faf I think they handled it well and done there best considering the time of year.
A big thank you to Damian for keeping us updated and with full explanations at all times.
Thanks Guys

Bought from Audi Five Oaks and the service was fantastic, no pushy sales. Charlie has been great throughout the process, would highly recommend. Thank you

Rang up Landrover Crawley and spoke to Marc Nicholls who was extremely helpful which is a nice change from 90% of sales people out there who just blab on to you and then never call you back.

Thanks Marc

I had the best experience buying my

Hi went to Crawley Audi had a great experience with the wonderful reception team who looked very festive Danny and Debbie I recall . They greeted me with lovely smiles offered coffees. And even ordered a taxi nothing was to much trouble . Thank you Crawley Audi

Very poor service.
I have been using harwood for a number of years, starting with my evoque, f pace, and now range rover.
As much as we love rangerovers, they are extremely unreliable, and i have been sending mine back and forth to the dealership. It's always a long wait, and repairs are not carried out to the best.
My boot strat failed ( bought the car brand new and covered 25k miles), and the service i received from the service manager Hayley Brook has been appaling, just reluctant to do anything, trying to pass on to another department or another garage.
I had to get landrover involved to resolve the repair.
Another repair that has been done by the garage 4 times is still not rectified, and she is reluctant to solve this or admitt liability.
It is always frustrating when the staff forget that we have spent over 100k on a car and that a level of service must be provided for our repeat customs.
I have filed a complaint with land rover, they have told the garage to solve this, yet over a week has passed, and i am still waiting for Hayley's call.
I'm very disappointed hardwood
Mr. N HUSSAIN
N11OBH

Bentely Hampshire & Pulborough were a pleasure to do business with, they worked together to ensure a smooth collection of a very special approved used GT Continental. Big thank you to Harry Martin and Kevin Frost for getting me into my dream car.

Ben at Harwoods in Crawley was super helpful with the purchase of our new Tiguan and we were very pleased with how the whole process went.
We are so happy with our new family car.
Thank you Ben, and all of the team, for all of your help.

I purchased my Audi A6 SE TDI in 2007 which has been serviced and maintained by 5 Oaks Audi in Billingshurst during the past 17 years and, because of its age and 117,000 miles, has required some major work. During that time I have dealt with a number of different personnel at the Garage and have always received the courtesy and hospitality from the individuals concerned. My recent visit involved an MOT and replacement Road Spring which was handled by Anjuli MacDuff and Darrin Rance. Such lovely people who explained the work involved and cost implications. I have had several dealings with Anjuli since she has been at 5 Oaks and it's such a pleasure to have someone who understands customer requirements. Thankyou Anjuli, I look forward to arranging a service with you soon. Have a lovely Christmas to everyone who has been involved with my car over the years and a Happy New Year too. Peter Ireland

Stay well clear of these we bought an f pace in February the engine management light come on 30 miles into our journey home not mentioning the 4 tyres that were all on the legal limit we have had numerous issues with the car since purchasing it and Harwoods Brighton don’t give a toss we even had it in another dealership and have a report from them that Harwoods have carried out suspect work on it they even cancelled our finance agreement without our consent which has now impacted our credit rating and got us into debt with our finance agreement STAY CLEAR GUYS

Buying my used Audi from Portsmouth was a pleasure, I live in Gloucestershire so had originally viewed the car online, I was very well looked after by Donna who communicated everything to me via email and phone, the video presentation was excellent!
The part exchange deal on my old car was as good as I could expect.
On seeing the car for the first time on collection I was not disappointed, the car was everything I expected and beyond, the presentation was first class, with no last minute hitches with the hand over.
All in all probably the best experience of buying a car I have ever had.
I left the showroom very happy

Have used them for some years now for servicing of my cars, and last week purchased a new one from them.

Alex in service is great and Harry was a pleasure to deal with in Sales...

Thanks Guys..

We dealt with Nick in sales for a recent purchase of a new family car. He was great to deal with and very patient. Never felt like we were being ‘sold’ to, just helped us to find the right fit

Very good customer service

Great experience at Harwoods Crawley. Looked after by Darren with the purchase of my Q5 and given a fair price for my A5 in part exchange. Thanks to all at Crawley.

Excellent service at Harwoods Basingstoke as usual. Just purchased my 6th Jaguar from them, received a reasonable part-ex offer to update my I-Pace to a nearly new model. Professionally dealt with by Gina throughout and all the financial matters dealt with without delay. Such a pity that Harwoods Jaguar will no longer be a new Jaguar dealer in future.

Called three times emailed once to book my Range Rover in for a service no one came back to me obviously they do not need the business. Booked my car in at Stratstone Tonbridge instead.

Reading the bad reviews here they all seem to be ref the poor service of Harwoods.
My F type Jag was purchased from a different dealer but it had a Jagua smart repair from Harwoods Chichister. The paint repair failed due to incorrect workmanship. Harwoods paint specialist told me it was bird droppings that caused the failure. I sent them a report from one of the countrys top rated car paint specialists statint the failure of the paint to adhere to the surface was from incorrect application and poor priming. Harwoods head of customer services then came back with the contract for the work done was the previous owner so they were not willing to do aything.
I was shocked at the attitude from senior management of a supposed top dealership. Clearly a large dealership network with a small local garage mentality. They are like warranty companies. Shirkers and wrigglers of any responsibility. Shame on them fror not having any shred of decency. I will pay myself for the bonnet repaint to be done properly but will never buy or have my cars serviced by any Harwoods dealership. I am not sure they even realise how dreadfully poor they are. Archie and Guy Harwood need to pay attention to a crumbling reputation.

I have waited a long time to leave a review of my experiences with this dealership.
After going through a very good sales process back in April 2024, I returned a couple of weeks to report a fault with the cars MMI system not connecting to my phone.
From this point on, this is where the dealership has let themselves down. After many many calls and visits to and from the dealership, they were unable to fix the fault over the next 4 months. To make matters worse, they told me that it was my mobile phone that was at fault. I knew it wasn’t my phone because it worked in every other car, Bluetooth device etc. In the end, I reluctantly accepted their opinion that it was my phone that was at fault and bought a new one.
It made no difference, so you can imagine how angry I was.
I then had my MMI issue and complaint referred to Audi Uk.
I then started to be taken seriously and a thorough check of all settings in the car and my phone identified the problem.
I then found out from Audi UK that either I or the dealership could have resolved this issue very quickly by contacting Audi Digital who are available 24/7.
I’m still to this day awaiting a ‘goodwill gesture’ which has now been dragging on since September!!

They don't read the low Google Reviews as they send an automated reply asking you to contact them via email even though in my case, they have full details of the complaint.

The third approved used vehicle I have purchased from Harwoods Edenbridge and once again the sales approach I received from this dealership has been great.
Steve in sales has made my latest purchase a pleasant experience and the whole team I dealt with over the last few weeks from my initial enquiry on the phone to delivery have made it an easy decision to return. If you are looking for a no pressure, very customer aware dealership to find the right car for you then I would definitely recommend Harwoods Edenbridge.