Harley Street Medics Reviews 

74
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and reception team for their professional, caring attitude, making every visit pleasant and comfortable. People also mention that the clinic environment is wonderfully welcoming, and appointments are handled with great efficiency and minimal discomfort. Though some customers experienced frustrating communication breakdowns, scheduling delays, and difficulties getting in touch with the team after their visits. A few other people also felt that the treatments did not meet their initial expectations, describing disappointing outcomes and a complete lack of proper follow-up support.

What people talk about most

Service

Users describe ambiguous interactions with service, highlighting a wide split in customer experiences. Many... See more

Staff

Reviewers highlight positive aspects of staff, noting that doctors, nurses, and receptionists are... See more

User experience

Clients share positive opinions on user experience, frequently highlighting that procedures are quick,... See more

Customer communications

Consumers find customer communications to be ambiguous, as experiences vary significantly between efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a great experience with Dr Kabeya and Nurse Amida. They checked on me regularly to make sure I wasn’t in discomfort during my procedure and handled things professionally. However I did not receive... See more

Company replied

Rated 5 out of 5 stars

I had a good experience with Harley St Medics in Glasgow. I had a cyst removed by Dr Khaldi, apologies if I spelt his name wrong. It went very smoothly pain free, Dr khaldi is a very skilful, caring p... See more

Company replied

Rated 5 out of 5 stars

I had a sebaceous cyst that had been bugging me for years removed. Very happy with the whole process. From first contact to removal of sutures it all went very well. All appointments were kept on time... See more

Company replied

Rated 5 out of 5 stars

I cannot rate HSM Glasgow more highly. I had been worried about a changing mole for a few days - my online inquiry was picked up same day, and 2 days later I was in the clinic, having a consulta... See more

Company replied


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

74 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(74)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Review for Mahmuda

I’ve been a patient at HSM for over a year and was having treatment for a facial scar which was bothering me. After CO2 laser treatment I saw Mahmuda and had Q switched laser treatment which helped lighten the hyperpigmentation which developed after Co2 laser treatment and I have to thank Mahmuda for her excellent customer service, she was very helpful and professional and has helped me move on from having that scar on the face. Thank you Mahmuda, I would send you flowers if I could! Take care.

7 August 2026
Unprompted review
Harley Street Medics logo

Reply from Harley Street Medics

Thank you, Kasim, for your heartfelt feedback and for trusting Harley Street Medics with your care over the past year. We’re delighted to hear that you saw such positive progress with your facial scar and that Mahmuda’s professionalism, kindness, and support made such a meaningful difference to your experience.

Your lovely words will certainly mean a lot to Mahmuda and the whole team. We’re so pleased to know you feel able to move forward with greater confidence, and we truly appreciate your continued trust and support.

— Team Harley Street Medics

Rated 5 out of 5 stars

First class experience began with a…

First class experience began with a simple online consultation to assess, explain what could be done, and the cost.
Appointment given there and then for the next week.
Staff very friendly, explained again the procedure and treatment carried out all within 30 minutes. Only discomfort I felt was when the numbing agent was injected and even that was only a scratch for a second.
The procedure itself was painless.
Advice was given on aftercare, and was really appreciated.
Highly recommend this clinic.

3 August 2026
Unprompted review
Harley Street Medics logo

Reply from Harley Street Medics

Thank you, Jamie, for your wonderful feedback. We’re delighted to hear that you had a first-class experience from your online consultation through to your treatment and aftercare. It’s great to know that the team clearly explained the procedure, kept you comfortable, and provided helpful aftercare advice.

We truly appreciate your recommendation and your trust in Harley Street Medics.

— Team Harley Street Medics

Rated 5 out of 5 stars

I had a mole removed on the side of my…

I had a mole removed on the side of my nose using C02 laser therapy
The procedure was painless, and very quick.
I'm extremely happy with how it is healing, I am taking slightly longer to heal due to being Diabetic.
I really wish that I had had it done sooner.
Highly Recommend

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I have to wrte a review about Dr Ayda…

I have to wrte a review about Dr Ayda at HSM. This woman basically saved my life. After visiting 4 other dermatologists and some plastic surgeons no one could find my issue.
This Dr knows her stuff and the staff and team are so helpful.
I can not thank you enough Dr Ayda God bless you.

Highly recommend.🩷

20 June 2026
Unprompted review
Harley Street Medics logo

Reply from Harley Street Medics

Thank you for your incredibly kind feedback. We’re truly delighted to hear about your positive experience with Dr Ayda and the Harley Street Medics team. It’s wonderful to know that you felt supported and that your concerns were finally addressed with care and expertise.

We will make sure your lovely words are shared with Dr Ayda and the wider team — they will be very grateful. We truly appreciate your trust and recommendation. 🩷

— Team Harley Street Medics

Rated 5 out of 5 stars

I have just finished my 4th session of…

I have just finished my 4th session of laser treatment for fungal toenail infections in the Glasgow Clinic. The service provided by Fraser was fantastic, He immediately put me at ease, was friendly yet professional and gave clear and precise instructions on home care. I highly recommend Harley Street Medics. The results truly are amazing already, thank you so much.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

I had 4 sessions of laser treatment fur…

I had 4 sessions of laser treatment fur fungal infection on my toe nails. I am very happy with my experience -Fraser and his colleague (unfortunately I don’t know her name) were very professional, competent and helpful. They made me feel comfortable during the treatment and gave me very helpful advice regarding after care and also lots of tips how to manage my condition between the sessions and how to deal with footwear and socks, if was extremely useful. I am very happy with the results. The admin team booking the appointments was also easily available and efficient. I will recommend the Glasgow Harley Street medics clinic.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience!

I was kept well informed by the team from start to finish. The doctor and nurse who performed my procedure could not have been any nicer and really put my mind at ease I also found the setting very welcoming and relaxed. I was given full information regarding aftercare and encouraged to contact if any issues arose. I would definitely recommend.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

I travelled two hours to attend my…

I travelled two hours to attend my appointment today, only to wait nearly an hour and a half due to delays, and then be told I had been booked into the wrong treatment. As a result, the entire visit was a complete waste of time.

This level of disorganisation is unacceptable. My entire Saturday has been lost due to an error on their part.

I have already spent approximately £600 on this treatment, yet it is now worse than when I first started and its always hurting. This raises serious concerns about the service provided.

I was told my treatment will be sorted by the end of last year, this has been going on for 7 months now and it hasnt made any difference at all. It has actually got worse.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a skincare review with Dr Khan…

I had a skincare review with Dr Khan and couldn’t be happier with the experience. My skin was handled beautifully, with great results achieved quickly. The service was professional, warm, and thorough, with a comprehensive range of treatments available. I would highly recommend this clinic to anyone looking for high-quality, personalised skincare.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Dr Humera and Nurse Zahra

Dr. Humera and Nurse Zahra are truly a brilliant team. They've taken wonderful care of me as well as left me with no scarring and perfect results. Very thoughtful, kind, and address all concerns. Would recommend to anyone.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

SW, Excellent experience, April 2026

I recently attended the clinic to have a seborrheic keratosis removed from my face.
I had a very pleasant experience with both Nurse Paula and Dr Naqib who explained in detail the procedure that he was about to perform,
It was quite painless and straightforward and I was treated with extreme professionalism and I received an email shortly after leaving the clinic providing me with all the aftercare instructions.
I would definitely recommend the clinic to anyone thinking of using the clinic in the future.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Quick service, friendly staff, competitive pricing. Would go again for other derma related issues

7 April 2026
Unprompted review
Rated 1 out of 5 stars

I went to harley street clinics for a laser verruca removal

I went to harley street clinics for a laser verruca removal on my big toe. The recovery was supposed to take 2 weeks at most. The 'doctor' lasered so much of my big toe that I had to get crutches and did not recover for a good 6 months. During this period - there was no after care, no creams or antibiotics prescribed. It was pretty much impossible to get a hold of the clinic after the procedure for even basic follow up. Definitely do not go here - it is not on Harley street and very likely a scam.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I recently visited Harley Street Clinic to have a mole removed surgically, and I couldn’t have asked for a better experience. Dr. Khan and Amir were both incredibly kind and professional. They took the time to explain every step of the procedure in detail, which really helped put me at ease. I felt completely comfortable and well looked after throughout the whole process. The care and attention I received were outstanding — I honestly couldn’t recommend them more!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a large lipoma removed by Dr Khan…

I had a large lipoma removed by Dr Khan the service was outstanding and more then I could have asked for Dr Khan and Amir made the feel very comfortable and at ease as I was very nervous. I would highly recommend the service to anyone I couldn't be happier.

14 March 2026
Unprompted review

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