Hardpointing Reviews 

85
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate when items arrive matching their online descriptions closely and when the overall ordering process is simple and straightforward. Many people also note that receiving regular tracking notifications helps them stay well informed while waiting for their packages to arrive. However, some people mentioned that standard shipping took a very long time and overseas deliveries experienced significant and frustrating delays. Reviewers also complained about unexpected extra charges on their credit cards and products looking completely different from promotional videos. A few consumers experienced missing items or received completely wrong merchandise instead of their actual purchases.

What people talk about most

Product

Customers had ambiguous experiences with product, noting that some items arrived as described or fast, while... See more

Order

People report ambiguous experiences with order, noting significant delays and missing items during the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing appreciation for the great... See more

Price

Users describe widespread financial dissatisfaction regarding pricing, with reviewers frequently calling... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I just received my order, which took a full 30 days to arrive. The product is "as described" but whether it will deliver the promised results remains TBD.

Rated 3 out of 5 stars

Had to cut garden hose for it to work . Plus only came with one clamp so had to get a second for the garden hose . That’s ok but once on it not much different than a basic spray nozzle so disappointe... See more

Company replied

Rated 3 out of 5 stars

I didnt realize it was being shipped from overseas. I thought it was an American product, very disappointing. Also when you look at advertising for this product it appears that you are getting the m... See more

Rated 3 out of 5 stars

Product came relatively fast Looks as described Should have come with instructions I had to look it up on chatgpt.com


Company details

  1. Clothing Store

Written by the company

Welcome to our Store. We offer an extensive selection of goods across multiple categories, ensuring we cater to your diverse tastes and preferences.


Contact info

3.0

Average

TrustScore 3 out of 5

85 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(85)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Completely useless

In my opinion this is a con. Do not buy. The glasses I received were completely useless

30 July 2026
Unprompted review
Hardpointing logo

Reply from Hardpointing

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@hardpointing.com
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.

Rated 3 out of 5 stars

Debbie

I wish I would have known that my order was coming from the United Kingdom .I ordered the item on June 29th, and as of today I have still not received them.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Save yourself the frustration and shop…

Save yourself the frustration and shop elsewhere.

My package was marked as delivered, but I never received it. After numerous emails back and forth with Hardpointing, customer service did nothing except repeatedly send me links to third-party tracking websites and a generic “proof of delivery” document instead of meaningfully investigating the issue.

Despite explaining multiple times that I never received the package, Hardpointing refused to open a proper investigation with the carrier, refused to send a replacement, and refused to issue a refund. Instead, they repeatedly insisted the matter was closed.

Customer service is measured by how a company responds when something goes wrong. In my experience, Hardpointing failed completely. If your order is lost or there’s a delivery problem, don’t expect this company to stand behind its customers.

I will not purchase from Hardpointing again and cannot recommend them based on my experience.

15 May 2026
Unprompted review
Rated 3 out of 5 stars

False advertisement

From what you show in the video and what you get are two different things. In the video you show these BIG tote bags. What you get you might be able to put a set of sheets in it and that is it. Honestly I thought I was getting the BIG tote bags. And I have 3 orders of these and all I’m getting is what you could use for makeup. You really should redo your video and truly show the size of tote bags you’re getting. You can’t even put a doll on these. They are not big enough. What you show in the video is NOT what people are getting. False advertisement!!!!!!

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Hardpointing Scammers

DO NOT purchase anything from this company! The are listed on Google as scammers! From experience!

Diego is attempting to sau an amazon driver diliered their order!!!

Wish I would have NEVER place my order!!!!!!

12 June 2026
Unprompted review
Rated 3 out of 5 stars

Product Confusion

1. Can't figure out how to connect too there house.
2. Husband can't figure it out and he's not stupid.
3. Very flimsy. Looked better on line.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting

Still no tracking information on the product that I ordered and it still has not arrived almost a month later no way of getting customer support

1 June 2026
Unprompted review
Rated 3 out of 5 stars

Not what zi thought it was going to be

I didnt realize it was being shipped from overseas. I thought it was an American product, very disappointing. Also when you look at advertising for this product it appears that you are getting the magnetic one AND the unmagnetic one in a nice box I could use as a.gift. all I got was the .magnetic one in just a shipping envelope! Very disappointing

27 May 2026
Unprompted review

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