Cheap and cheerful garden gate The information sent after ordering was brief and not obvious how to track the delivery. I contacted customer services after a few days and was given the tracking... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything went well with order and confirmation then nothing. We weren’t informed at any point that the order had been dispatched or was on its way nothing. Even started to think it may be a scam/... See more
Company replied
Bought 4wall mounted oil filled radiators which look really good quality but the timer setting for each day have no facility for off periods and even when you don’t require heating you have to have s... See more
Company replied
Got my delivery within 5 working days it was a fireplace. Zero communication from company so when you order do NOT expect any of your emails to be answered. So if something goes wrong with order your... See more
Company details
Written by the company
At Home & Outdoor Direct, we bring you unbeatable deals on quality furniture and outdoor essentials. From stylish indoor furnishings to durable garden must-haves, we offer a wide range of clearance items at exceptional value. Based in the UK, we’re your trusted destination for affordable home and outdoor living — direct to your door.
Contact info
United Kingdom
- info@haodirect.co.uk
- haodirect.co.uk
3.5
Average
202 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Haodirect
Hi Anita, Thank you for bringing this to our attention, and we're sorry to hear about the issues you've encountered. We're keen to resolve this as soon as possible and have already sent you an email from info@haodirect.co.uk. Please check your inbox, and we'll be happy to assist you further. Thank you.
The tiles are perfect and easy to lay
The tiles are perfect and easy to lay, easy to cut and once they are layed they are down for good. Very pleased and I will return.
26 June 2026
Reply from Haodirect
Dear Denise Boyle,
Thank you for your wonderful review! We're delighted to hear that you found the tiles easy to cut, simple to install, and that you're pleased with the finished result. Your kind words mean a lot to us, and we're especially happy to hear that you'll be returning in the future.
We look forward to serving you again!
Best regards,
Haodirect
Good communication
Good communication
Fast delivery
Well packed parcel
Friendly driver obeyed my instructions heavy parcel into house
24 June 2026
Reply from Haodirect
Dear Sheila Bayliss,
Thank you for your wonderful review! We're delighted to hear that you were happy with our communication, fast delivery, and careful packaging. We're also pleased that the driver was able to follow your instructions and safely place the parcel inside your home.
Thank you for your support, and we hope to serve you again soon.
Best regards,
Haodirect
I have been requesting a refund for the…
I have been requesting a refund for the past couple days via their contact page. Nobody seems to want to reply or organise the refund for me. I would let everyone know to be cautious when ordering from them.
29 June 2026
Unprompted review
Reply from Haodirect
Dear Jordan,
We're sorry to hear about your experience. We'd be happy to look into this for you, but unfortunately, the name shown on this review isn't enough for us to identify your order.
Please contact us with your order number or the email address used to place your order, and we'll investigate your refund request as a priority and assist you as quickly as possible.
Best regards,
Haodirect
Purchased an outdoor screen from H&O…
Purchased an outdoor screen from H&O Direct. Received in 4 days. The tracking number they provide isn’t very useful, must be an internal tracking number. But you will get your goods and from my experience very quickly. I’ll definitely use these guys again
8 June 2026
Unprompted review
Reply from Haodirect
Dear Steven Andrews,
Thank you for your kind review! We're delighted to hear that your outdoor screen arrived quickly and met your expectations.
We appreciate your feedback regarding the tracking number. We're continuously working to improve the tracking experience and make shipment updates clearer for our customers.
Thank you for choosing H&O Direct, and we look forward to serving you again in the future!
Best regards,
Haodirect
Really lovely footstool
Really lovely footstool, at a great price.
Excellent customer service
27 May 2026
Reply from Haodirect
Dear Shropshire lass,
Thank you for your wonderful feedback!
We're delighted to hear that you're pleased with the footstool and found it to be great value for money. It's also lovely to know that you were happy with our customer service.
We truly appreciate your support and hope to serve you again in the future.
Best regards,
Haodirect
Zero communication
Ordered yesterday a swing and slide set for my baby girls birthday and I’ve still not received a confirmation email or anything???!?
7 June 2026
Unprompted review
Reply from Haodirect
Dear Mia Dunne,
Thank you for your feedback, and we're sorry for the confusion caused.
After checking your order, we can confirm that it was placed on 6 June. Unfortunately, the item was out of stock, and a full refund was processed. We also sent you an email regarding the refund on 8 June.
As this review was posted two days ago, we hope you have since received our email and refund confirmation. If you have not seen it, please check your spam/junk folder or contact our customer service team, and we will be happy to assist further.
We sincerely apologize for the inconvenience and appreciate your understanding.
Best regards,
Haodirect
Good experience i order already 5…
Good experience i order already 5 so far. No complains good product and very first free delivery in few days thanks for haodirect and team 👍
27 May 2026
Reply from Haodirect
Dear Sukhjinder Dhesi,
Thank you so much for your kind review and continued support!
We're delighted to hear that you've placed five with us and have been happy with both our products and delivery service. Providing good quality products and fast, free delivery is what we strive for, so it's great to know we've met your expectations.
We truly appreciate your trust in Haodirect and look forward to serving you again in the future.
Kind regards,
Haodirect
I purchased a storage box from this…
I purchased a storage box from this company
The price was £69.99
What a waste of money it was so hard to put together it’s not for DIY
THE screws and small nuts plus bolts were not fit for purpose
I put the lot in the skip as I couldn’t get it all back in the box to return it
What a waste of money
28 May 2026
Unprompted review
Reply from Haodirect
Dear Shug Williamson,
Thank you for your feedback.
We're sorry to hear that you were dissatisfied with the product and found the assembly process difficult. We understand how frustrating it can be when a product does not meet expectations.
After reviewing our records, we have been unable to locate an order matching the details provided in this review. We would appreciate the opportunity to investigate your concerns further. Please contact our customer support team with your order number and purchase information so we can verify the purchase and review the issues you experienced.
We are committed to helping our customers and resolving any genuine concerns wherever possible.
Best regards,
Haodirect
Good value prompt delivery
I bought a six panel folding screen room divider. Price was great value and product was as described. Arrived quickly and undamaged. Would buy from them again.
25 May 2026
Reply from Haodirect
Dear Philip Healey,
Thank you for your wonderful review!
We're delighted to hear that you were happy with the value, quality, and delivery of your room divider. It's great to know that the product arrived quickly and in perfect condition.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Haodirect
The bbq I purchased instructions were…
The bbq I purchased instructions were diabolical no clear cut directions,
Parts not numbered or lettered ,
Wished I didn’t purchase
30 May 2026
Unprompted review
Reply from Haodirect
Dear Sarah Mann,
Thank you for your feedback.
We're sorry to hear that you found the assembly instructions unclear and experienced difficulties identifying the parts. We take customer feedback seriously and are continuously working to improve our products and documentation.
Unfortunately, we have been unable to locate an order matching the details provided in your review. We would welcome the opportunity to investigate further and assist you. Please contact our customer support team with your order number and purchase details so we can look into this matter and help resolve any issues you encountered.
We appreciate your feedback and hope to hear from you soon.
Best regards,
Haodirect
Don’t trust this website….looks like a…
Don’t trust this website….looks like a uk company but it’s shipped from china…no telephone number or call & customer support is via email …won’t answer my questions…Avoid at all costs
18 May 2026
Unprompted review
Reply from Haodirect
Dear Darren Webb,
We’re sorry to hear about your experience and understand your frustration regarding the delivery delay and communication concerns.
After checking your order, we can confirm that the shipment has experienced a logistics delay, and we have already contacted the courier to urge delivery as quickly as possible.
We always aim to support our customers and respond to all enquiries as promptly as we can. If you have any further questions or concerns regarding your order, please contact our customer service team and we will continue to assist you.
Best regards,
Haodirect
Very disappointing….
I ordered the wrong size fireplace and was sent tracking. Before the order was dispatched I emailed to cancel. I was advised there would be a charge around £37 for recall/ cancellation.
I called the logistics company who advised the order hadn’t been dispatched.
Poor communication- no telephone number and charging cancellation charges even without sending the product is not acceptable.
15 May 2026
Unprompted review
Reply from Haodirect
Dear Sohail H,
We’re sorry to hear about your experience.
After reviewing the order, we can confirm that the incorrect fireplace size was selected at the time of purchase. The order had already been processed and dispatched, and after 24 hours we are unfortunately unable to stop or recall the shipment free of charge.
The cancellation/recall fee quoted was the charge applied by the logistics provider for intercepting a dispatched parcel, rather than a fee for cancelling before processing.
We understand your frustration and apologise if the communication was not as clear as it should have been. Your feedback is appreciated and will help us improve our customer service experience going forward.
Best regards,
Haodirect
Fast delivery and exerlent customer…
Fast delivery and exerlent customer services , great product too
27 April 2026
Reply from Haodirect
Dear Mr Anthony Cannell,
Thank you so much for your kind feedback!
We're delighted to hear that you were happy with the fast delivery, our customer service, and the product itself.
Your support is truly appreciated, and we hope to serve you again in the future!
Best regards,
Haodirect
I purchased 2 oil filled heaters
I purchased 2 oil filled heaters , one of the heaters stopped working (timer programmer scrambled screen)after 2 months I have tried to contact H and O direct but they have not responded to me.
Klarna say it's out of their timeframe for a refund, I will have to try and ombudsman.
17 December 2025
Unprompted review
Reply from Haodirect
Dear delfly,
We’re sorry to hear about your experience.
After carefully checking our system, we have been unable to locate any matching order or previous contact related to the details provided in your review. Because of this, we are currently unable to verify the issue reported.
We would genuinely like the opportunity to investigate this further and assist you directly. Please contact our customer service team with your order number, purchase platform, and the email address used for the order so we can look into this for you as quickly as possible.
Thank you for your understanding.
Best regards,
Haodirect
Excellent service and product
Excellent service,brilliant fire just ordered another for another media wall that I'm building
27 April 2026
Reply from Haodirect
Dear Scott,
Thank you so much for your kind words! We’re really glad to hear you’re happy with the product and our service.
It’s great to know you’ve ordered another one for your new media wall—sounds like an exciting project!
If you need any assistance, please feel free to reach out anytime.
Best regards,
Haodirect
Reply from Haodirect
Dear Peter Gee，
Thank you for your feedback!
We’re glad to hear that your order was delivered within a reasonable time frame. We truly appreciate your support and hope you’re happy with your purchase.
Kind regards,
Haodirect
Everything was great
My order was confirmed, shipped and delivered within the indicated timeline. The delivery was to our front door which is the 11th floor, whereas it could have easily been left with the concierge hence that was a pleasant surprise to find it delivered to the front door. The item was as described hence no surprises and was easy to assemble. Thank you!
26 April 2026
Reply from Haodirect
Dear M de B,
Thank you for your thoughtful feedback!
We’re delighted to hear that your order arrived within the expected timeline and that the delivery right to your front door was a pleasant surprise. It’s also great to know the item met your expectations and was easy to assemble.
We truly appreciate you taking the time to share your experience. Enjoy your purchase, and we hope to serve you again in the future!
Kind regards,
Haodirect
Reply from Haodirect
Dear Dave,
Thank you for your feedback!
We’re glad to hear your order arrived in good condition and that the packaging met your expectations. We appreciate your support and hope you enjoy your purchase.
Kind regards,
Haodirect
Got delivered OK but qaulity of the…
Got delivered OK but qaulity of the product I ordered wasnt any good.
I ordered a garden an gate an what I got was more like a cheap thin shed door that I could snap with 2 hands.
24 April 2026
Reply from Haodirect
Dear Stuart green,
Thank you for your feedback. We’re glad to hear your order was delivered successfully.
We’re sorry that the product did not meet your expectations. After checking, we did not receive any prior contact regarding this issue.
If there is any problem with the item, please feel free to reach out to our customer service team. We will be more than happy to assist you and work towards a satisfactory solution.
Best regards,
Haodirect
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.