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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers found that the products did not deliver the promised effects, with some specifically mentioning that libido-enhancing sachets had no noticeable impact on their mood or energy. People also frequently expressed dissatisfaction with the taste and texture of certain products, describing them as unpleasant or gritty. However, some people were satisfied with the products, finding them effective and even life-changing in some cases. A few other people also felt that the condoms were of good quality, though some customers also noted issues with them breaking or being difficult to use. Additionally, some reviewers praised the company's customer service for quickly resolving issues.

What people talk about most

Product

Clients share negative opinions on product. Many reviewers express disappointment with the effectiveness of... See more

Quality

Reviewers highlight ambiguous aspects of quality. Some customers praise certain products, such as a fantastic... See more

Based on these reviews

Rated 3 out of 5 stars

Purchased the libido lift sachets and unfortunately they didn’t work for me. I just didn’t like the taste of them and found that it took quite awhile to mix the powder and water and it was still a lit... See more

Rated 2 out of 5 stars

Libido lift supplement - the only thing worse than the flavour is the texture. The flavour is "peach" but with an underlying earthy bitterness, overly sweetened and cloying. The texture is like trying... See more

Company replied

Rated 2 out of 5 stars

The condoms are nice quality and very thin, but we regularly have problems with putting them on. We check very carefully that it is the right side on, but still very difficult to roll down as it get's... See more

Company replied

Rated 2 out of 5 stars

The parcel arrived quickly, well packaged but unfortunately I did not feel the product worked for me at all.

Company replied

Rated 5 out of 5 stars

Unbelievable! What an incredible difference these little satchets make. 30 years of anti depressants made me feel chemically castrated then these little beauties came into my life. My partner was... See more

Company replied

Rated 5 out of 5 stars

really happy with the product; much better that the market leaders. They did send the wrong order at first but then sent out the correct one as soon as i let them know. the box was sort of open on o... See more

Rated 5 out of 5 stars

What’s not to like. Love these products, especially love the design for the condom packaging 👌

Company replied

Rated 1 out of 5 stars

The condoms felt really good for me and my partner and it's awesome that the company has strong values and is sustainable. Unfortunately, this does not make up for the fact that they have split twice... See more

Company replied

Rated 1 out of 5 stars

Bought some of their expensive vitamins in Sainsburys only to get home and find they smelled foul and had mouldy looking spores all over. I reached out directly to them to check if this was normal and... See more

Rated 1 out of 5 stars

This year in February I bought 2 packs of Hanx condoms from Boots pharmacy, I used 3 from the box of 10 and then I didn't use them anymore because I decided to get an implant, a month ago this implan... See more

Rated 1 out of 5 stars

Hi Hanx I would love to say it worked for me but it didn't, I was looking forward to something for women that actually works ,but never for me sorry

Company replied

Rated 1 out of 5 stars

Didn’t work for me. No difference. Disappointing really due to positive reviews that I read. Short use by date as well. Packaging to big for a small box so it didn’t fit through the letter box.

Company replied

Rated 1 out of 5 stars

Really disappointed in the libido powder. They are rather expensive for the amount that you get and it made absolutely 0 impact on me.

Company replied

Rated 1 out of 5 stars

My parcel Was missing and after a month I went to post office and they said they had found It. I picked it up and when came home I open it to find two cheap phone covers inside for some random pho... See more

Rated 1 out of 5 stars

Massively over-rated product! Tasted vile and had no effect in the slightest. Tried the entire box and NOTHING! Absolute waste of money!

Company replied

Rated 1 out of 5 stars

Sorry but as stated by the reviews on here it does not work and wish I read more reviews before buying. it also tastes disgusting.

Company replied

Rated 1 out of 5 stars

Did not work, despite taking the whole box. Waste of money, wish I had read the reviews before purchasing.

Company replied

Rated 1 out of 5 stars

I haven't noticed any difference at all. Disappointed. Was very hopeful however will not be re purchasing.

Company replied

Rated 2 out of 5 stars

Customer service etc seem good however I found the product useless.....don't waste your well-earned money!

Company replied

Rated 2 out of 5 stars

No effect other then I felt really sleepy. Tasted lovely but made me want to fall asleep, I couldn't keep my eyes open. For me, Not great for passion but great for a good night's rest

Company replied

Rated 2 out of 5 stars

I bought this with great hope but honestly I felt no difference!! Disappointing

Company replied

Rated 1 out of 5 stars

I have taken one packet a day, for five days and nothing is different.

Company replied

Rated 1 out of 5 stars

Hated the brown powder which made a mess if it missed the glass! Why couldn’t it be white ? It tastes horrid It did nothing what so ever for me and £14.99 is a lot of money for 5 sachets when it d... See more

Company replied

Rated 1 out of 5 stars

No difference whatsoever with 1 sachet, so had another one the next day, no difference again whatsoever, so then waited 2 days and had 3 sachets and again no difference whatsoever!!

Company replied

Rated 1 out of 5 stars

Never got the condoms. Asked for a refund, was just told they were on their way, still haven't got them.

Rated 1 out of 5 stars

Didn't notice any benefit from taking this unfortunately

Company replied


Company details

  1. Toiletries Store
  2. Health and Beauty Shop
  3. Online Pharmacy
  4. Vitamin and Supplements Store
  5. Weight Loss Service

Written by the company

We think it’s time to properly join the dots of our major health milestones - hormones, stretch marks, hot flashes and all. Wherever you're at, we’re here to help you have a happy, healthy life.


Contact info

3.2

Average

TrustScore 3 out of 5

930 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I bought this with great hope but…

I bought this with great hope but honestly I felt no difference!!
Disappointing

9 April 2025
HANX logo

Reply from HANX


Thanks for your recent feedback, and for giving our Libido Lift a go, sorry its not been to your liking.

Libido Lift is natural, and uses nutrients to help the body relax, if you naturally have lower levels of the vitamins included in Libido Lift, it may take longer to see an impact from the product.

If you would like any support with your recent order, please reach out to our customer delight team with your order number/TP and we will reply to you directly.

All our best,
Team Hanx

Rated 1 out of 5 stars

I haven't noticed any difference …

I haven't noticed any difference at all.
Disappointed. Was very hopeful however will not be re purchasing.

7 April 2025
HANX logo

Reply from HANX


Thanks for your recent feedback, and for giving our Libido Lift a go, sorry its not been to your liking.

Libido Lift is natural, and uses nutrients to help the body relax, if you naturally have lower levels of the vitamins included in Libido Lift, it may take longer to see an impact from the product.

If you would like any support with your recent order, please reach out to our customer delight team with your order number/TP and we will reply to you directly.

All our best,
Team Hanx

Rated 4 out of 5 stars

It does what it promises

It does what it promises however on design; I found the shape made it difficult to locate the intensity button and had to stop.

22 March 2025
Unprompted review
HANX logo

Reply from HANX

Thanks so much for your recent experience review!

All our best,
Team Hanx

Rated 2 out of 5 stars

Hello i must say i was a little…

Hello i must say i was a little disappointed with this product, i was expecting and hoping for more if used the product as Instructed and didn't feel any benefit from drinking it i am willing to try the other sachets I still have as I've only had 1 but yes I was expecting to feel alot more if I'm honest.

17 March 2025
HANX logo

Reply from HANX

Hi Kelly,

Thanks for your recent feedback and sorry to hear your a little disappointed so far.

Libido Lift is natural, and uses nutrients to help the body relax. If you naturally have lower levels of the vitamins included in Libido Lift, it may take longer to see an impact from the product. If this is the case, we would recommend taking Libido Lift consistently across several days to see if this helps drive a benefit.

All our best,
Team Hanx

Rated 5 out of 5 stars

Great product

Great product, comfortable, the large size is perfect for someone who describes themselves as a bit bigger than average. Fantastic customer service, when an order arrived with an item missing they immediately rectified it with a follow up delivery.

12 March 2025
HANX logo

Reply from HANX

We really appreciate your lovely feedback - it truly means so much to us, Thank you for being part of the HANX gang!

Team HANX 💓

Rated 5 out of 5 stars

Team is super friendly and responsive

Team is super friendly and responsive! I love all things HANX

11 March 2025
HANX logo

Reply from HANX

Hi Lauren,

Thank you for your wonderful 5* review. We really appreciate your feedback!

All our best,
Team HANX 💓

Rated 3 out of 5 stars

Slow delivery compared to other…

Slow delivery compared to other companies which offer overnight.
Placed Ordered Friday didn’t turn up till Wednesday. 😟

10 March 2025
HANX logo

Reply from HANX

Hi John,

Thanks for your recent feedback, and sorry to hear your HANX arrived later than anticipated.

On occasion, orders placed after midday with standard delivery are processed the following working day, but rest assured our team is working quickly to process and dispatch orders on the same day.

All our best,
Team Hanx

Rated 4 out of 5 stars

Hanx Condoms and Lube

Before discovering HANX products I had trouble finding a condom that made things pleasureble. HANX condoms are a game changer and felt as close to not wearing one at all, which was amazing from myself and my partner. We had high hopes for the lube because of the condoms, however the lube dries out quickly and has to be constantly reapplied which disrupts the natural flow and dries the condom out.

TLDR: Condoms are great, feels like nothing on, lube dries out quickly and constantly applied.

15 March 2025
Unprompted review
HANX logo

Reply from HANX

Hi James,

Thank you for your HANX condoms and lubricant feedback, we are always looking to improve our products!

HANX universal lubricant is water-based and pH balanced, so is less sticker than silicone or oil based ones.

If you would like further assistance with your recent order, please contact the team at Hello@hanx.co.uk quoting your order number, and our customer love team will be in touch.

All our best,
Team Hanx

Rated 3 out of 5 stars

Tried the product felt nothing…

Tried the product felt nothing happening
Tried each day nothing

6 March 2025
HANX logo

Reply from HANX

Hi James,

Thanks for your recent feedback. I'm sorry to hear that you haven't been satisfied with your experience so far.

If you would like further assistance with your recent order, please contact the team at Hello@hanx.co.uk quoting your order number, and our customer love team will be in touch.

All our best,
Team Hanx

Rated 1 out of 5 stars
HANX logo

Reply from HANX

Hi Sharon,

Thanks for your recent feedback. I'm sorry to hear that you haven't been satisfied with your experience so far.
Libido Lift is natural, and uses nutrients to help the body relax. If you naturally have lower levels of the vitamins included in Libido Lift, it may take longer to see an impact from the product.

We're really committed to helping you get the most out of this product and get the results you're looking for.
Please contact the team at Hello@hanx.co.uk quoting your order number, and our customer love team will be in touch.

All our best,
Team Hanx

Rated 2 out of 5 stars

My wife doesn't think they do anything…

My wife doesn't think they do anything unfortunately

11 February 2025
HANX logo

Reply from HANX

Hi James,

Thanks for your recent feedback. I'm sorry to hear that you haven't been satisfied with your experience so far.

We're really committed to helping you get the most out of this product and get the results you're looking for.
Please contact the team at Hello@hanx.co.uk quoting your order number, and our customer love team will be in touch.

All our best,
Team Hanx

Rated 5 out of 5 stars

V helpful and responsive team

V helpful and responsive team, and great people and products

11 February 2025
Unprompted review
HANX logo

Reply from HANX

Hi James,

Thank you for your recent 5* customer service review! So pleased HANX products are working for you.

All our best,
Team Hanx

Rated 5 out of 5 stars

Thank you, thank you, thank you!

I absolutely love HANX and what they’ve done for me. I used to have lots of gynaecological issues and decided to try HANX condoms instead of the coil. My life has quite literally changed - no more irritation, no more infections, no more bleeding. I feel confident knowing that there’s two women behind this brand who care about my health as a woman and that there’s no nasty chemicals going into this product. Thank you SO much!

NOTE: The condoms run small. I only buy their large size - if you buy regular condoms from other brands, you probably want to do the same. I’ve never had any problems with these condoms and I’ve been buying them regularly for 2 years.

13 February 2025
Unprompted review
HANX logo

Reply from HANX

Hi M,

Thank you for your recent 5* review! Creating sustainably sourced products that do not include harsh unnecessary chemicals is one of our key values- so pleased HANX products are working for you.

All our best,
Team Hanx

Rated 5 out of 5 stars

Great quality, great feel

Great quality and great feel

4 February 2025
HANX logo

Reply from HANX

Hi Jay,

Thank you for your recent 5* review! So pleased HANX products are working for you.

All our best,
Team Hanx

Rated 5 out of 5 stars

Brilliant

Really quick and efficient with the despatch of the products. Amazing products and doesn’t feel like your partner is wearing a condom! 🙌🏻 Will definitely order more in the future!

27 January 2025
HANX logo

Reply from HANX

Hi Naomi,

Thank you for your recent review!

We are truly grateful for customer feedback like yours, it really helps us to win over new hearts and minds!

All our best,
Team Hanx

Rated 5 out of 5 stars

Exceptional Experience

Excellent Customer, very knowledgeable ladies, who were able to answer all questions without it causing any trouble, very professional, I shall be a returning customer.

27 January 2025
HANX logo

Reply from HANX

Hi David,

Thank you for your recent 5* review!
We are truly grateful for customer feedback like yours, it really helps us to win over new hearts and minds!

All our best,
Team Hanx

Rated 5 out of 5 stars

I ordered them for my wife who is in…

I ordered them for my wife who is in here mid fifty's and she said it makes a very big difference to here body

22 January 2025
Unprompted review
HANX logo

Reply from HANX

Hi M,

Thank you for your recent 5* review! Creating sustainably sourced products that do not include harsh unnecessary chemicals is one of our key values- so pleased HANX products are working for you and your partner.

All our best,
Team Hanx

Rated 5 out of 5 stars

Exceptional Customer Service!

I can’t recommend HANX enough! Not only is it an incredible female-founded and led brand, but their customer service is second to none. Olivia always goes above and beyond—she’s super responsive, kind, and genuinely caring. It’s so refreshing to support a company that truly values its customers and stands by its ethos.

HANX is setting the standard for what a modern, ethical, and empowering brand should be. If you’re thinking about trying them, do it—you won’t regret it! 💛

30 January 2025
Unprompted review
HANX logo

Reply from HANX

Hi S,

Thank you for your wonderful 5* review about your recent customer service experience!

We’re breaking down walls of shame around our bodies- so customer feedback such as yours is truly appreciated, its so important that our customers know that we reply to each message received personally.

All our best,
Team Hanx

Rated 5 out of 5 stars

Love this product

Love this product! We like that they’re much better for the environment and have no nasty chemicals. Also great customer service should you need to get in touch.

29 January 2025
Unprompted review
HANX logo

Reply from HANX

Hi R,

Thank you for your recent 5* review! Creating sustainably sourced products that do not include harsh unnecessary chemicals is one of our key values- so pleased HANX products are working for you.

All our best,
Team Hanx

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