Great products, quick delivery. The „buy 2 get 1 free“ offer however was sort of a joke. The free item suddenly isn‘t free anymore as soon as you replace one of the three items, even if the replacemen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good quality, very fast delivery. Sizes of sweaters, knitwear although are not very accurate and are different compared to other clothing-companies. Hang Eleven size M is size L at other stores. Si... See more
Company replied
Things looked like they were going downhill with possible hints at delays in delivery and supply of the items i had purchased, but the team did very well to communicate with me at all times. Even had... See more
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I’ve been ordering from Hang Eleven for a while now and have always been happy with the quality and service. Recently I received a t-shirt with a small manufacturing defect, a hole near the neck lab... See more
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Company details
About Hang Eleven
Written by the company
Amsterdam based lifestyle brand. Initially rooted in “Surf, Sun & Style,” Hang Eleven soon shifted its focus to “Adventure, Freedom & Style,” expanding its reach beyond seasons and into the lives of a broader audience. Today, Hang Eleven stands for more than just apparel – it’s a call to live free, stay adventurous, and own the journey.
Contact info
Haarlemmerdijk 93b, 1013 KD, Amsterdam, Netherlands
- Support@hang-eleven.com
- hang-eleven.com
Welcome to Hang Eleven
4.2
Great
887 reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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Arbitrary return policy and completely misleading sizing
Three items, all ~82 EUR. The 3for2 promotion randomly designated one as the "free item." Now they won't refund that item. When I pointed out that all items were identically priced - so the selection was arbitrary - the response was that the system just picks one.
The alternative: return a different item, void the promotion, get ~9 EUR back on a ~173 EUR order.
On sizing: the product model is 188 cm and wore size L. I'm 190 cm and ordered M. Upon arrival I needed a size S. Two sizes off from what their own imagery suggests.
Both issues are fixable problems. Neither has been addressed.
1 June 2026
Unprompted review
Reply from Hang Eleven
Patrick, thanks for your review and I’m sorry to hear you’re still not fully satisfied.
We’ve already responded to you personally via email, reviewed your return, and confirmed that everything has been handled correctly. Your refund has also been approved and is already on its way back to your original payment method.
If you have any further questions or concerns, feel free to reach out. We’re happy to help.
Received the wrong item while the…
Received the wrong item while the package was see through. Website is easy and clear with the returning options. The customer service is very fast and friendly but are not very quick concerning the problem with the free shipping of the package.
28 May 2026
Reply from Hang Eleven
Thanks for your feedback and we’re really sorry you received the wrong item, we understand how frustrating that must be. Glad to hear you found the website and support helpful.
Regarding the free shipping issue, we’ll reach out to you via email shortly to sort this out and make things right for you.
Shirts are way too long in my size
29 May 2026
Reply from Hang Eleven
Sorry about that, we understand how frustrating that must be. No worries at all, we can send you another one that fits you better. We will get in touch with you via email to sort this out 😊
I wanna return something but it’s very…
I wanna return something but it’s very hard to do so. Would like to have that easier.
1 June 2026
Reply from Hang Eleven
We’re sorry to hear the return process felt difficult. That’s definitely not the experience we want to give.
We’re working on making this easier, and we will get in touch to you on your email. If you still need help with your return, feel free to reach out, we’re happy to assist you 😊
nice trousers but wanted to exchange M…
nice trousers but wanted to exchange M to L and the procedure for exchange is not totally clear to me.
28 May 2026
Reply from Hang Eleven
Glad you like the trousers! 😊 Sorry the exchange process wasn’t clear, we’ll make that easier.
I rarely write reviews
I rarely write reviews, but Hang Eleven and especially Jess deserve one.
My order initially arrived with a noticeable colour difference between the T-shirt and shorts, even though they were sold as a matching set. After contacting customer service, Jess was incredibly helpful throughout the entire process. She responded quickly, listened carefully, and genuinely tried to find solutions instead of hiding behind standard policies.
The issue turned out to be caused by different production batches being mixed in the warehouse. Although a replacement improved the situation, there was still a visible colour difference in daylight. When I shared this feedback, Jess once again handled it professionally and offered a very fair goodwill solution.
In addition, she helped me with stock availability, an exchange, and even applied a promotion retroactively as a gesture of goodwill.
No company is perfect, and sometimes things go wrong. What matters is how they deal with it afterwards. In this case, Hang Eleven showed excellent customer service and a real willingness to help their customers.
A special thank you to Jess for her patience, friendliness and dedication throughout the entire process.
31 May 2026
Unprompted review
Reply from Hang Eleven
Wow, thank you so much for taking the time to share this! ❤️ It really means a lot. We’re sorry about the mix-up, but super happy Jess could turn things around for you. We’ll definitely pass this on to her 😊
Reply from Hang Eleven
Short and powerful, we like it 😄 Glad you’re happy with all three Jan!
Reply from Hang Eleven
Happy you like the clothes and that everything arrived quickly!
Reply from Hang Eleven
Abdulahad, love to hear that! 🙌 That’s exactly what we aim for.
Great products
Great products, quick delivery. The „buy 2 get 1 free“ offer however was sort of a joke. The free item suddenly isn‘t free anymore as soon as you replace one of the three items, even if the replacement is an item of the very same categorie. Thus, you only have a valid offer if all three items fit so that there‘s no need for replacement… Very strange policy, otherwise all great!
27 May 2026
Reply from Hang Eleven
Hey Johannes, thanks for your feedback. Just to clarify, if you’d like to replace an item, the “buy 2 get 1 free” offer still applies. It only works differently when a refund is involved, which might have caused the confusion here.
We’d be more than happy to take a closer look at your situation and sort this out properly for you. Could you send us a quick email with your order details so we can help you further?
Reply from Hang Eleven
Thank you! 😊 Glad it arrived quickly and that you’re happy with the quality!
Reply from Hang Eleven
Nice and fast, just how we like it, thanks for your review!
amazing clothes, great quality & customer service
The clothes are incredibly good in terms of quality and I love their style. The customer service is great, super easy to return things. I will buy again for sure.
27 May 2026
Reply from Hang Eleven
Thank you so much! Great to hear you love the quality and style. We’ll be ready for your next order 😊
Very good quality
Very good quality, Very fast delivery, great communication about the order!
Keep it up!
23 May 2026
Reply from Hang Eleven
Thank you! Love hearing this, we’ll definitely keep it up 💪
Poor inventory management and up to…
Poor inventory management and up to date connection to website
22 May 2026
Reply from Hang Eleven
Hi Stijn,
Thanks for your feedback, and we’re really sorry to hear about your experience with our inventory and website.
We’ve sent this email to better understand what went wrong on your end. Could you please share a bit more detail about what you experienced? That way, we can look into it properly and make things right for you.
We truly hope we can resolve this to your satisfaction and turn this experience around.
Looking forward to your reply!
I like the quality and looks of the…
I like the quality and looks of the product. My next shipment is late, which is okay, but I don't know when it's coming, because I cant click a link with track and trace or something like that. That's something to improve.
12 May 2026
Reply from Hang Eleven
Thanks a lot for your feedback! Great to hear you love the quality and look. Sorry about the tracking issue, we’ll work on making that clearer for you next time 💛
Reply from Hang Eleven
Thanks so much! Happy to hear you love the quality and comfort. Enjoy your items 🙌
Feels like good quality!
18 May 2026
Reply from Hang Eleven
Really glad you like it! Appreciate you sharing your experience 🙌
Fast delivery and nice piece of clothing
Fast delivery and I'm happy with my shirt, looks and fits really nice 👍🏻
20 May 2026
Reply from Hang Eleven
Great to hear! Happy it fits well and you’re pleased with your shirt
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