Handystairs Reviews 123

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

2.7

Poor

TrustScore 2.5 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stealing money

Hello,
We placed order #9631 - TC003986 on 5th March 2026. Delivery was promised on 9th March. Then nothing, tried to call, to send emails. This company is just taking money and disappear. Avoid this company, just stealing your money. They will get a letter from our advocate in the coming days.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid HandyStairs at all costs.

Avoid HandyStairs at all costs.

I have been waiting over 3 months for my order and still received nothing. At some point, they sent me a so-called tracking link, which looked suspicious and untrustworthy from the start – and unsurprisingly, no delivery ever followed.

There is no clear communication, no real updates, and no accountability. I am left without the product and without a refund.

This company appears completely unreliable. If you value your money and peace of mind, stay away and choose a different supplier.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

BAD!!!!

Same happened to me;
Absolutely disgraceful. They take your money and disappear. €500,-!!!
Order fully paid and delivery deadline missed. Since then: complete silence. No answer to calls. No reply to emails. No explanation. No information at all.
As of today, we have no idea where our ladder is or when (or if) it will be delivered. Once they receive payment, they simply vanish.
A shameful way to treat customers and a complete lack of professionalism. Totally unacceptable experience.

28 January 2026
Unprompted review
Handystairs logo

Reply from Handystairs

Dear,
Thank you for your message. I'm sorry to hear that. Unfortunately, I can't find an order under your name in our system. If you did place an order with us, please contact us at team@handystairs.com, including your order number, so we can assist you immediately. Have a wonderful day. Sincerely, Team HandyStairs

Rated 1 out of 5 stars

Absolutely disgraceful

Absolutely disgraceful. They take your money and disappear.
Order fully paid and delivery deadline missed. Since then: complete silence. No answer to calls. No reply to emails. No explanation. No information at all.
As of today, we have no idea where our ladder is or when (or if) it will be delivered. Once they receive payment, they simply vanish.
A shameful way to treat customers and a complete lack of professionalism. Totally unacceptable experience.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Scammers!

Scammers!
They promised my order would be ready in 2 days. The moment I paid, everything stopped — no stairs, no delivery, no replies. Zero communication.
Now I see I'm not the only one… there are many other victims. Avoid this company at all costs!

24 November 2025
Unprompted review
Handystairs logo

Reply from Handystairs

Beste klant
Dank voor uw bericht. Vervelend om te horen. Helaas kan ik geen bestelling op uw naam vinden in ons systeem. Mocht u wel een bestelling bij ons geplaatst hebben dan verzoek ik u vriendelijk om contact met ons op te nemen zodat wij u direct verder kunnen helpen. Ik zal u ook via trustpilot een verzoek sturen om informatie. Ik wens u een mooie dag. Met vriendelijke groet, Team HandyStairs

Rated 1 out of 5 stars

SCAAMMERS!!!!

SCAAMMERS!!!!
I have ordered stairs but nothing delivered yet. Ordered on 5th July and still nothing. Contact number is scam. EVERYTHING IS ON THEIR WEB SITE IS SHITTTTT....

5 July 2025
Unprompted review
Show reviews in all languages. (123 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look