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2.7
123 reviews
Replied to 55% of negative reviews
Typically replies within 2 weeks
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Hello,
We placed order #9631 - TC003986 on 5th March 2026. Delivery was promised on 9th March. Then nothing, tried to call, to send emails. This company is just taking money and disappear. Avoid this company, just stealing your money. They will get a letter from our advocate in the coming days.
Avoid HandyStairs at all costs.
I have been waiting over 3 months for my order and still received nothing. At some point, they sent me a so-called tracking link, which looked suspicious and untrustworthy from the start – and unsurprisingly, no delivery ever followed.
There is no clear communication, no real updates, and no accountability. I am left without the product and without a refund.
This company appears completely unreliable. If you value your money and peace of mind, stay away and choose a different supplier.
Same happened to me;
Absolutely disgraceful. They take your money and disappear. €500,-!!!
Order fully paid and delivery deadline missed. Since then: complete silence. No answer to calls. No reply to emails. No explanation. No information at all.
As of today, we have no idea where our ladder is or when (or if) it will be delivered. Once they receive payment, they simply vanish.
A shameful way to treat customers and a complete lack of professionalism. Totally unacceptable experience.
Reply from Handystairs
Dear,
Thank you for your message. I'm sorry to hear that. Unfortunately, I can't find an order under your name in our system. If you did place an order with us, please contact us at team@handystairs.com, including your order number, so we can assist you immediately. Have a wonderful day. Sincerely, Team HandyStairs
Absolutely disgraceful. They take your money and disappear.
Order fully paid and delivery deadline missed. Since then: complete silence. No answer to calls. No reply to emails. No explanation. No information at all.
As of today, we have no idea where our ladder is or when (or if) it will be delivered. Once they receive payment, they simply vanish.
A shameful way to treat customers and a complete lack of professionalism. Totally unacceptable experience.
Scammers!
They promised my order would be ready in 2 days. The moment I paid, everything stopped — no stairs, no delivery, no replies. Zero communication.
Now I see I'm not the only one… there are many other victims. Avoid this company at all costs!
Reply from Handystairs
Beste klant
Dank voor uw bericht. Vervelend om te horen. Helaas kan ik geen bestelling op uw naam vinden in ons systeem. Mocht u wel een bestelling bij ons geplaatst hebben dan verzoek ik u vriendelijk om contact met ons op te nemen zodat wij u direct verder kunnen helpen. Ik zal u ook via trustpilot een verzoek sturen om informatie. Ik wens u een mooie dag. Met vriendelijke groet, Team HandyStairs
SCAAMMERS!!!!
I have ordered stairs but nothing delivered yet. Ordered on 5th July and still nothing. Contact number is scam. EVERYTHING IS ON THEIR WEB SITE IS SHITTTTT....
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