Waters & Stanton Reviews 

135
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive promptly, often ahead of schedule, and are always well-protected by secure packaging that successfully prevents any potential transit damage. Many people also point out the exceptional product quality and the reliable, highly professional assistance received whenever they purchase amateur radio equipment. Some reviewers were not happy with the external courier companies handling the final transport stage of their purchases. Shoppers occasionally experienced frustrating delivery delays, while others stated that drivers failed to ring doorbells, leaving valuable parcels unattended outside or delivering them to incorrect locations.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising swift shipping times and secure... See more

Product

Users describe positive interactions with product, consistently praising the great quality and competitive... See more

Service

Clients share positive opinions on service, consistently highlighting quick order processing, fast dispatch,... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping, prompt... See more

Quality

Consumers find quality to be a source of high satisfaction, frequently praising the robust construction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently ordered several products to upgrade my home amateur radio station including IC7300 Mk 2, AH730,RM LA145 & JLOAD 200W dummy load. Very competitive offer without hassle. Fast delivery. Very pl... See more

Company replied

Rated 5 out of 5 stars

I’d subscribed to a “back in stock” alert for the Rigexpert 500 on this site, and another famous store. I guess being the official uk retailer gave W&S an edge but it’s been 10 days now and the ot... See more

Company replied

Rated 5 out of 5 stars

I’ve used Waters and Stanton quite a few times in the last year since I picked up my amateur radio interest again. I recently ordered an Icom ID50E as I wanted to use DStar. The radio is excellen... See more

Company replied

Rated 5 out of 5 stars

Everything ordered arrived as expected and in as new condition. I would like to thank Alex for his advice and excellent customer service. Thank you and I'll definitely be shopping with you guys... See more

Company replied


Company details

  1. Electronics Company
  2. Electronics Store

Written by the company

Waters & Stanton began in 1973 as a partnership between Peter Waters & Jeff Stanton. From a small lock-up shop in those early days, they grew to become one of the largest retailers & distributors of radio communications and accessories. Whilst their roots in amateur radio have remained very firm and their leadership in the UK amateur radio market is unchallenged, the company has moved into other areas of electronics and communications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(135)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

VNA F2 Purchase from Waters and Stanton

I recently bought a VNA F2 from Water,s and Stanton. The purchase price was competitive and as always, delivery was swift.

22 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thank you for your review! We're pleased to hear you found the VNA-F2 competitively priced and that our delivery lived up to expectations. It's always great to receive positive feedback from returning customers. We appreciate your support and hope you enjoy using your new analyser.

Rated 5 out of 5 stars

Great service

Great service

30 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thank you for your review! We're delighted to hear you were happy with our service. We really appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Top service

Really quick delivery. An excellent bundle including Uniden scanner, leather case, aerial upgrade and headphones. Can’t wait for my next air show to give it a proper work.

24 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thank you for your fantastic review! We're delighted to hear you were pleased with the quick delivery and the value of the bundle. The Uniden scanner package is a great choice, and we hope it serves you well at your next air show. Enjoy putting it through its paces, and thank you for choosing us!

Rated 5 out of 5 stars

Top service & competitive pricing without hassle.

Recently ordered several products to upgrade my home amateur radio station including IC7300 Mk 2, AH730,RM LA145 & JLOAD 200W dummy load. Very competitive offer without hassle. Fast delivery. Very pleased with products, pricing and service.

23 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thanks for your review! We're delighted you're pleased with your new station equipment, our pricing, and the fast service. Enjoy the new gear

Rated 5 out of 5 stars

Well packed

Well packed. Arrived on time. No issues.

29 June 2026
Unprompted review
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Reply from Waters & Stanton

Thanks for your review! We're glad everything arrived on time, well packed, and exactly as expected. We appreciate your support!

Rated 5 out of 5 stars

Everything arrived safe and sound

Everything arrived safe and sound, but sadly it didn’t meet my requirements so I had to return the items hoping to get a refund. Spent £48 only refunded £24.90

22 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thank you for your feedback. We're pleased your order arrived safely, but we're sorry the items didn't meet your requirements.
Refunds for returned items are processed in line with our returns policy, and we're sorry to hear you were disappointed with the amount refunded. If you have any questions about the refund, please contact our customer service team and we'll be happy to review it with you.

Rated 5 out of 5 stars

Excellent service

Excellent service. Thank you.

27 June 2026
Unprompted review
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Reply from Waters & Stanton

Thanks for your kind feedback! We're delighted you received excellent service and appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Competitively priced and excellent service

The product was very competitively priced.
It was packaged extremely well and delivered by Royal Mail in the time specified. It didn’t look as though it had been kicked around a football pitch prior to arrival - as is the case with some couriers.
The after sales support and advice was excellent - many thanks Alex.
I’m looking forward to using this company again.

19 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thanks for your fantastic review! We're delighted to hear you were pleased with the pricing, packaging, and delivery. We'll be sure to pass your kind comments on to Alex. We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

I ordered lots of different antenna…

I ordered lots of different antenna accessories. Everything was correct and included in my well packaged parcel, which arrived on time. Thank you.

13 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thanks for your review! We're pleased everything arrived on time, was well packaged, and that all the accessories were included as expected. We appreciate your support and look forward to serving you again

Rated 5 out of 5 stars

Delivered on time and product exactly…

Delivered on time and product exactly as advertised.

17 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thanks for your review! We're pleased your order arrived on time and exactly as advertised. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

great availability

I’d subscribed to a “back in stock” alert for the Rigexpert 500 on this site, and another famous store. I guess being the official uk retailer gave W&S an edge but it’s been 10 days now and the other site still has no stock. So full marks for availability.

Product arrived quickly and well packaged

10 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thanks for your review! We're delighted you were able to secure your RigExpert 500 through our stock alert service. As the official UK distributor, we're pleased we could get one to you quickly. We appreciate your support and hope you enjoy using it.

Rated 5 out of 5 stars

Nice people

Nice people, fast dispatch, good prices

8 June 2026
Unprompted review
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Reply from Waters & Stanton

Thank you for your review! We're glad your order arrived well packed and on time. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Very helpful

Salespersons were very responsive to queries and addressed issues promptly and resolutely. Service recommended.

18 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thank you for your review! We're pleased our team could respond quickly and help resolve your queries. We appreciate the recommendation and look forward to serving you again.

Rated 5 out of 5 stars

A relialable company

A relialable company, great value, good quality equipment

16 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thank you for your review! We're delighted to hear you found us reliable and received great value and quality equipment. We appreciate your support and look forward to serving you again.

Rated 2 out of 5 stars

Cannot fault waters & Stanton,fault…

Cannot fault waters & Stanton,fault with DHL.emailed to say delivery Monday needed signature so stayed in ,no delivery, same Tuesday,no delivery,same Wednesday. Kept emailing them and kept being told on the van out for delivery.after about 8 emails from me finally got delivery on thurs. hope others have better luck,8

11 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thank you for your review. We're sorry to hear about the delays with DHL and understand how frustrating that must have been. We're pleased the issue was with the courier rather than our service, and that your order was eventually delivered. We appreciate your patience and your support.

Rated 5 out of 5 stars

Superb service

The items got lost in the mail, replacements were immediately dispatched and arrived the next day, what more could you ask for, brilliant service.

9 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thank you for your review! We're sorry your original order went missing in transit, but we're delighted we could get replacement items out to you quickly. Providing fast, hassle-free support is exactly what we aim for. Thank you for your kind words and support!

Rated 4 out of 5 stars

Delivery and service were very good

Delivery and service were very good, with no issues there. The headset works well and does what I need it to do for my radio.

The only issue was that the product image shown did not match the item I received. I contacted the team and they explained that the item supplied was correct, but the listing was using an old stock photo.

Overall, I’m happy with the headset and the service, but the product photo should be updated so buyers know exactly what they are getting.

4 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thank you for your review! We're pleased to hear you were happy with both the headset and our service. We also appreciate your feedback regarding the product image and apologise for any confusion caused by the outdated photo. We'll take this on board as accurate product listings are important to us. Thank you for your support, and we hope you enjoy your headset.

Rated 5 out of 5 stars

Great value

Great value, good communication, carefully packaged and very easy to deal with.
I especially like the friendly informative YouTube videos which have helped me enormously.

5 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thank you for your review! We're delighted to hear you found us great value, easy to deal with, and that your order was carefully packaged. It's especially rewarding to know our YouTube videos have been helpful and informative. Thanks for your support, and we look forward to serving you again.

Rated 5 out of 5 stars

Excellent.

Excellent, no-fuss service. I've been dealing with W&S for many years and they have always done their best to get our item to us quickly, and to keep us informed if there's any delay.

3 June 2026
Unprompted review
Waters & Stanton logo

Reply from Waters & Stanton

Thank you for your review! We're delighted to hear you found us good value, easy to deal with, and that your order arrived well packaged. It's also great to know our YouTube videos have been helpful and informative. We really appreciate your support and look forward to serving you again.

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