Hampton and Astley Reviews 

3,010
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 268 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptional comfort and wonderful feel of the products, describing them as true hotel-quality items that completely elevate their bedrooms and homes. Shoppers are additionally extremely pleased with the fast shipping service, consistently helpful customer communication, and the careful, attractive packaging arriving with their recent purchases. However, some customers also noted significant delays in receiving their purchases alongside unusually long delivery times and tracking issues. A few individuals mentioned ongoing frustrations concerning return shipping costs, communication gaps, and receiving items that felt much thinner than expected.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the exceptional quality and luxurious... See more

Quality

Customers had positive experiences with quality, highlighting the exceptional softness and high-end feel of... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping, prompt... See more

Order

Consumers find order experiences to be mixed, with many reviewers praising the easy website navigation, fast... See more

Service

Users describe positive interactions with service, highlighting prompt, reliable delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love the luxurious bedding The beautiful Egyptian cotton with the sheen finish is so soft it feels like silk The corded detail I think makes it look classy too The best bedding for su... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely so happy with my order from Hampton & Astley. The quality feels absolutely amazing and you can really tell it’s luxury bedding. The Egyptian cotton is super soft, comfortable, and fe... See more

Company replied

Rated 5 out of 5 stars

We received the most beautiful candle from Hampton & Astley; lime, basil & mandarin. The scent fills the room even before we’ve opened the box! Naturally made from beeswax, soy, coconut and rapeseed w... See more

Company replied

Rated 5 out of 5 stars

A great website for browsing quality products. I purchased a towel bundle on offer. The parcel arrived the next day. I contacted customer services by email to say thank you and received a lovely email... See more

Company replied


Company details

  1. Bedding Store
  2. also in
  3. Bathroom Supply Store
  4. Candle Store
  5. Home Goods Store
  6. Linens Store

Free UK shipping

Free UK delivery within 7 days

We want you to be delighted with your purchase. Therefore if you are not completely satisfied then please get in touch and we will do what it takes to make it right. All of our products can be returned or exchanged within 30 days and include an additional 1-year warranty. Returns will be refunded in the original payment method or store credit.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(3,010)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Quality Bedding

Great quality cotton duvet set. The material feels soft, breathable, and really comfortable, making a big difference to sleep quality. It washes well and keeps its shape and colour, which is a huge plus. The overall experience with Hampton and Astley was excellent — good quality, great value, and I’d definitely recommend this bedding to others.

16 December 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Andrea,

Thank you so much for your five-star review! We’re delighted to hear that you’re enjoying the quality of your cotton duvet set and that the softness, breathability, and comfort have made a noticeable difference to your sleep. Knowing that it washes well and retains its shape and colour is especially rewarding for us, as durability and long-lasting quality are so important in everything we create.

We’re also really pleased that your overall experience with Hampton and Astley met your expectations in terms of quality and value. Your recommendation truly means a lot to our team, and feedback like yours motivates us to continue delivering beautifully made bedding that our customers can rely on. Thank you once again for choosing Hampton and Astley.

Rated 3 out of 5 stars

Decent quality, but…

The towels are decent quality, but the time between paying for my items ( 13 November) and receiving them (18 December) felt unreasonable for a “premium” product.
I did receive an update communication after a couple of weeks stating that the items would be despatched in mid December which was appreciated . However, I feel at this point I should have offered the option of continuing with the order, or a full refund. This was not offered.
During the wait period I also continued to receive emails from the company advertising their products and implying their availability. This was annoying .
Overall the experience has been disappointing. I chose the company because of a great review in Good Housekeeping but would feel uneasy about ordering again or recommending to anyone else.

18 November 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Anne,

Thank you so much for taking the time to leave this feedback. Please accept my sincere apologies for any disappointment caused. We pride ourselves on our products & customer service and the high quality standards we maintain.

We sincerely apologise for any frustration or inconvenience this may have caused you. A member of our team will contact you via email to discuss this further. We value your business and your satisfaction is our top priority. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience.

Rated 5 out of 5 stars

By far the best bedding ever ✨

By far the best bedding ever. It is so soft on your skin and super warm. The quality is unreal. My favourite bedding 😍

28 December 2025
Unprompted review
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Reply from Hampton and Astley

Hi Charlotte,

Thank you so much for your five-star review! We’re thrilled to hear that you consider this the best bedding you’ve ever owned. Knowing how soft, warm, and luxurious it feels on your skin truly means everything to us, as quality and comfort are at the heart of what we create.

To be called your favourite bedding is the highest compliment, and we’re so grateful you chose us. We hope it continues to bring you comfort and beautiful rest for a long time to come! Thank you once again for choosing us!

Rated 5 out of 5 stars

They really are luxury

I love these towels. They really are luxury and soft. They will be the most used in my house

29 December 2025
Unprompted review
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Reply from Hampton and Astley

Hi Selma,

Thank you so much for your five-star review! We’re delighted to hear how much you love the towels and that they feel as luxurious and soft as we intended. Creating products that bring a sense of everyday indulgence into your home is at the heart of what we do, so it means a great deal to know they’ll be such a well-used and loved part of your household.

Your kind words genuinely motivate our team, and we’re so grateful you chose us. We hope your towels continue to bring you comfort and enjoyment for many years to come. Thank you once again for choosing us!

Rated 5 out of 5 stars

The most beautiful bedding!!

This is my second set of Egyptian 500 thread count cotton sateen bedding in white! Oh my word the quality is of the highest you can get! Highly recommend.

28 December 2025
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Reply from Hampton and Astley

Hi Wendy,

Thank you so much for your five-star review! We’re delighted to hear that this is your second set of our 500 thread count bedding set, that really means the world to us. It’s wonderful to know that you consider the quality to be the very highest and that the bedding continues to impress you.

We take great pride in using premium Egyptian cotton and crafting it into a sateen finish that feels beautifully smooth, luxurious, and long-lasting, so your recommendation is truly appreciated. Thank you again for choosing us and for your continued trust and support. We’re so pleased to be part of your home and hope your bedding brings you many more nights of comfort and luxury.

Rated 5 out of 5 stars

Stunning bedding absolutely luxurious…

Stunning bedding absolutely luxurious quality .
Such a treat to get in to
Hotel quality wouldn’t go anywhere else for bedding but washed beautifully too

24 December 2025
Unprompted review
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Reply from Hampton and Astley

Hi Lindsey,

Thank you so much for your five-star review! We’re thrilled to hear that you find the bedding stunning and truly luxurious. Knowing that it feels like a real treat to get into each night is exactly the experience we aim to create.

We’re also pleased that you find the bedding hotel-quality feel as well as how beautifully it washes. Combining luxury, comfort, and practicality is incredibly important to us, so your feedback really means a lot. It’s lovely to know that our bedding has earned a permanent place in your home and that you wouldn’t go anywhere else. Thank you again for taking the time to share your experience and for choosing us!

Rated 5 out of 5 stars

Service

Service, quality and the softness

3 December 2025
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Reply from Hampton and Astley

Hi Anil,

Thank you so much for your five-star review! We’re delighted to hear that you’re happy with the service, the quality of the product, and especially the softness. Those are three areas we work very hard on, so it means a great deal to know they stood out to you.

Providing excellent service alongside high-quality, carefully crafted products is at the heart of what we do, and feedback like yours reassures us that we’re on the right track. We’re also pleased that you noticed the softness, as comfort is a key priority for us when selecting materials and refining our designs. Thank you again for your kind words and for choosing us!

Rated 5 out of 5 stars

Exceptional bedding

I love this company. The bedding is amazing . I have just purchased my 4th set and the quality remains exceptional

15 December 2025
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Reply from Hampton and Astley

Hi Lynda,

Thank you so much for your five-star review! We’re delighted to hear that you’re enjoying your bedding and that the quality has remained exceptional across all four of your purchases.

Maintaining consistently high standards is something we take great pride in, so feedback like yours really reassures us that we’re getting it right. Thank you again for choosing Hampton & Astley and for being such a loyal customer. We hope your bedding continues to bring you comfort for many years to come!

Rated 5 out of 5 stars

Excellent quality

Excellent quality, well presented and packed, fast shipping

28 November 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Xue,

Thank you so much for your five-star review! We’re delighted to hear that you were happy with the quality of the product, as well as the presentation and packaging. A lot of care goes into every detail, so it truly means a great deal to know it was noticed and appreciated. We’re also glad your order arrived quickly and met your expectations. Thank you once again for choosing us!

Rated 5 out of 5 stars

The absolute best quality

The absolute best quality, so luxurious. Defintely feels like luxury sleeping in this bedding.

11 December 2025
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Reply from Hampton and Astley

Hi Lesley,

Thank you so much for your five-star review! We’re absolutely delighted to hear that you feel the bedding is the best quality and truly luxurious. Knowing that it gives you that luxury sleeping experience is exactly what we aim for, and your kind words mean a great deal to us.

Thank you for choosing our bedding and for taking the time to share your experience, we hope it continues to bring you comfort and enjoyment for many nights to come. Wishing you a very cosy and magical Christmas!

Rated 3 out of 5 stars

Bath sheets

Everything think was fine.quality excellent. The only issue was the time they took to be delivered however we were kept informed that there would be a delay. Fortunately we were not waiting for them.

10 December 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Nicola,

Thank you so much for taking the time to share your feedback. We’re delighted to hear that you’ve been pleased with the quality of the products and that they’ve all proved excellent for you.

It’s great to know that our service and communication met your expectations, as we place a lot of importance on making the whole experience as smooth and enjoyable as possible. Thank you once again for choosing us!

Rated 5 out of 5 stars

Fantastic quality towels

Fantastic quality towels. I always get cotton towels but these are a cut above. Get softer with each wash. So fluffy and adsorbent. Add a touch of luxury to bathtime for the whole family. Only complaint is now I need more!!

4 December 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Laura,

Thank you so much for your five-star review! We’re delighted to hear that you’re loving the quality of your towels and that they’ve exceeded your expectations, especially compared to your usual cotton favorites. It’s great to know they’re getting even softer with each wash and delivering that fluffy, absorbent feel we strive for.

We love that they’ve added a touch of everyday luxury to bathtime for the whole family, that’s exactly what they’re designed to do. And we have to say, your only complaint made us smile! Wishing you a very cosy and magical Christmas and thank you once again for choosing us!

Rated 5 out of 5 stars

Quality and Luxurious

So we initially bought 2 bath sheets! Amazing! Cannot imagine we will use any other moving forward! We have now ordered the bedding set! Excited for Christmas morning!!!

12 December 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi James,

Thank you so much for your five-star review! We’re thrilled to hear how much you’re enjoying your bath sheets and that they’ve become your new go-to, that’s the highest compliment we could receive. Knowing they made such an impression that you returned for our bedding truly means the world to us.

How exciting to have your new bedding waiting for Christmas morning! We hope it adds an extra layer of comfort, luxury, and relaxation to the holiday season and beyond. Wishing you a very cosy and magical Christmas and thank you once again for choosing us!

Rated 5 out of 5 stars

Hampton and Astley

This was my first experience with Hampton and Astley. I got this beautifully scented candle in sandalwood and cedar and was impressed by the quality of the packaging and long lasting scent. I could even smell the candle before openings the packaging! I love the fact that it’s non toxic and my husband - who is quite sensitive to candles- does not react to this at all.

20 November 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi Soula,

Thank you so much for your five-star review! We’re delighted to hear that our candle made such a positive impression. It’s wonderful to know you enjoyed the sandalwood and cedar fragrance and noticed the care we put into our packaging and scent quality.

We’re also pleased to hear that the candle was comfortable for your husband too. Creating non-toxic, clean-burning candles that can be enjoyed even by those who are sensitive to fragrance is something we take great pride in, so your feedback truly means a lot to us. Thank you again for choosing Hampton & Astley and for taking the time to leave such a thoughtful review. We hope your candle continues to bring warmth and calm to your home!

Rated 5 out of 5 stars

Candles

Candles are brilliant. Lovely scent and burn evenly with no oily smoke. Can recommend.

20 November 2025
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Reply from Hampton and Astley

Hi Frances,

Thank you so much for your five-star review! We’re pleased to hear that you’re enjoying the scent and that your candle is burning evenly and cleanly — that’s exactly what we aim for with every candle we make. We hope your candle continues to bring a little extra warmth and comfort to your space, and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Fabulous quality

Fabulous quality, promptly delivered, well packaged

3 December 2025
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Reply from Hampton and Astley

Hi Ruth,

Thank you so much for your five-star review! We’re delighted to hear that you’re pleased with the quality of your purchase and that it arrived promptly and well packaged. Our team works hard to ensure every order is handled with care, so it’s wonderful to know that this came through in your experience. Thank you once again for choosing us!

Rated 5 out of 5 stars

The most luxurious bedding

The most luxurious bedding! I’ve stayed in a few top tier hotels and this bedding is better. Egyptian cotton really is the best material. We wouldn’t get our bedding from anywhere else. The delivery was so quick too.

7 December 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Emma,

Thank you so much for your five-star review! We’re thrilled to hear that you find our bedding even more luxurious than what you’ve experienced in top-tier hotels, that’s exactly what we strive for. Egyptian cotton truly makes a difference, and it’s wonderful to know you appreciate the quality as much as we do.

We’re also delighted that your delivery arrived quickly and everything met your expectations. Your loyalty means the world to us, and we’re honoured to be your go to choice for bedding. Thank you once again for choosing us!

Rated 5 out of 5 stars
Hampton and Astley logo

Reply from Hampton and Astley

Hi Mary,

Thank you so much for your five-star review! We're delighted to hear that you’ve had such a positive experience with our products and services. Knowing that we’re meeting your expectations truly means a lot to our team. We’re always working to provide the best quality and care, so it’s wonderful to see that reflected in your experience. Thank you once again for choosing us!

Rated 1 out of 5 stars

It never ends!

2 December 2025
Hampton and Astley logo

Reply from Hampton and Astley

Hi John,

Thank you so much for taking the time to leave this feedback. Please accept my sincere apologies for any disappointment caused. We pride ourselves on our products & customer service and the high quality standards we maintain.

A member of our team will contact you via email to discuss this further. We value your business and your satisfaction is our top priority. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience.

Rated 5 out of 5 stars

Best Bedding/ Cotton Towels Ever😍

Best Bedding/ Cotton Towels Ever😍
Love them absolutely stunning

9 December 2025
Unprompted review
Hampton and Astley logo

Reply from Hampton and Astley

Hi Fatos,

Thank you so much for your five-star review! We’re delighted to hear that you’re loving the bedding and cotton towels. Knowing that you find them the best, truly makes our day, as we put so much care into choosing materials that feel luxurious, soft, and long-lasting.

We’re thrilled that they’ve made such a stunning addition to your home, and we’re incredibly grateful for your support. Enjoy every cosy moment and thank you once again for choosing us! 💛

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