Halford Reviews 1,002

Excellent service on a Saturday afternoon at 2.40pm at Halfords in Shirley, Croydon.
I needed a new head and side light and Andy registered my booking and kept me informed. While Larnelle fixed it promptly in 7 mins and it cost £30. Great service. Will be returning. Thank-you. R. Wilson.

My Sons car was ready for collection following it's MOT and a small repair, he used the Halfords close to where he work, I wanted to pay over the phone by debit or credit card or by Bank transfer for him to help him, all methodswere refused, this meant he couldn't have the car back, so had to walk in severe winter weather for 25 minutes to get to a train station, then make a 60 mile round trip the next day which was a Saturday to pay with a physical card and collect his car.
I will never use Halfords again, I usually buy bicycles for my Grandchildren from them but i won't now, not one ounce of compassion! ,I even spoke to head office and the advisor put the phone down on me.

Halfords came to house, changed battery, car then started but key fob no longer worked to lock car. They tried blaming on key fob battery but I proved it worked using a multimeter. They had no idea what to do, no apology and just wanted to leave. Told me I had to go to Ford to re sync key fob.
Even left saying she had learned something new ie she broke the central locking.
None of customer complaint methods work, simply can't get in touch.
DO NOT ever use Halfords. Go to your local garage

Website rubbish.
Will not accept my car registration.

I called the helpline for help with an item I believed to be faulty. The first agent booked me in twice ,to Branches I could’t get to, even though I related the postcode and address to her.. when I questioned why she booked the other branch she said ‘the one you say does’t come up on the system , you have to go to this one.. !’ I asked to speak to her supervisor and she huffed and puffed and said no, then she cut me off! The second attempt was better and I was put through to the branch I wanted but couldn’t resolve the problem over the phone nor book in with them without going through the care line again.. even this branch manager admitted the service was rubbish and suggested I use the live chat feature instead, as there would be less chance of misunderstanding as the words would be written and both parties would be understood… still waiting for a resolution as to if I can get my money back and return the item, I will NEVER buy anything online from Halfords again, the whole experience was claptrap, and the response from the inept call centre staff and rude behaviour from the first woman really p@££ed me off, HALFORDS , you need to do better.

Never buy a Halfords gift card from Tesco - neither Halfords nor Tesco support when it goes wrong!
Someone bought a £20 Halfords gift card for my son. Activation success receipt given. Tried to use gift card in Halfords and store says balance is zero???
Store couldn’t do anything, Tesco washed their hands saying the receipt states successful activation and ringing or live chatting with Halfords is diabolical - they just say they have to pass to another department. Meanwhile, Tesco or Halfords have the money and the gift card recipient has zero!

Really disappointed and upset.. my daughter bought me a £25 Halfords gift card for
My birthday but none of the links on the emails worked to enable me to get the code to redeem. I reached out several times via chat and “report a problem” only to be advised that I should contact the original
Sender for them to raise the issue as to the codes link not working on the email. My daughter did this on several occasions without any joy with the last advisement being to contact the merchant, in this case being Halfords?? How can this be right? My daughter used Klarna to provision the gift card code.. they’re responsible for the links in the email not working.. not Halfords..
To be honest this all feels very wrong and the only one in receipt of the £25 is Klarna.. at no
Cost to themselves…

Wanted a new battery. Quoted £100 plus. Then wanted £15 to fit it. Refused. Found a local supplier, strangely in my own village. Delivered it and fitted it free. Don't be fooled by these people.

I can obviously only speak for myself, but in spite of which, I cannot fault the great care and attention to detail, that I found with the incredible team at, halfords, Mostyn Champneys, Llandudno. I purchased in advance of set- up, and collection, a new e bike. The staff were outstanding/ helpful/ and incredibly knowledgeable. 👏 a great big THANKYOU. 👍

First:
I kept telling an idependent garage that something was wrong with my car as non-starting issues. I felt as a female that I wasn't believed esp as the car started for this small garage. So I took my car to Halfords in Stanground to get the new battery checked. It was fine. But they listened to me - they suggested an electrical fault and sent me to Grimwoods in Peterborough. A faulty wire was fixed for £90
I am grateful to Halfords as I was getting scared to drive my car and even went on my sister's insurance for longer journeys.

Second:
Because I had no faith in the independent garage, I Swapped to Halfords Stanground for my MOT & Service. There happened to be another Hyundai i10 in and a mechanic noticed a new but wrong part on my car (thermo area and nothing to do with the MOT and service). The independent garage had fitted the wrong part. As well as the MOT and service I had the work corrected. The wrong parts, photographs and an email a staff member prepped for my visit to the independent garage were given me. The cost of having part of the work repeated with the right part cost £384 and because of Halfords, I was able to get a refund from the small garage.

The above happened Winter 2025.

I now use Halfords.

Took my fiesta in for an mot, to one of there autocentres, it failed on brake pipe being rusty, brakes ok before mot,drove home about 1.2 miles noticed brake pedal spongy parked up checked fluid, nearly empty tank, depressed pedal, fluid shooting out from pipe, watch this cowboy company they get commission for bringing work in.

Worst experience I have ever had. Finds a way not to take responsible for their own mistake. Im extremely disappointed.

Conned into joining the Motoring Club, told it was a one off payment only to find 12 months later £54 has disappeared from my bank account. After reading through their waffle on their website, 30 days notice of renewal by email is stated. I HAD NO EMAIL from them! I went to the cancel membership section to find I have no online account with them.
I set up an online account to try to cancel membership and get a refund to be instructed my card details were out of date.
I changed my card details to the new one, I again tried to cancel and get a refund to be told that my correct new details were out of date repeatedly.
I tried to use the AI assistant which could not deal with my request and I had use the call centre messaging system. And NO surprise there is NEVER anybody available. Fortunately I had initially paid with a credit card so I should get a refund from them.
I often wondered why Halfords never has any customers in store on the odd occasions I call in and I think I now have an answer.

Simple really. I wanted to phone my local branch in Chiswick to see if I could get a dashcam fitted. Not simple: you are "not allowed to phone a local branch" so you are put through to a call centre in God knows where and they couldn't contact the Chiswick store either. These people do do want your business. I will find someone who wants to do business. What a total shambles this company is, It used not to be. Clearly very poorly managed. No doubt they will go bust.

I was trying to organise a supply and fit of a replacement car battery for our 2017 car. The staff member - sorry I don't recall his name but the reference is: 27726218 from the chat blog. The staff member tried very hard to locate a store that had the battery required. Sadly without success, but he was polite and helpful throughout and deserves credit for his effort.

STAY WELL CLEAR AND DO NOT GIVE THEM YOUR MONEY.

OVER A MONTH TO GET THEM TO AGREE TO REFUND ME. THEN LIED SAYING IT HAD BEEN SENT.

IVE BEEN DEALING WITH HALFORDS FOR OVER A MONTH AND TRUST ME I HAVE WITNESSED LIE AFTER LIE.

THEY NEED TO BE INVESTIGATED.
IN MY OPINION THEY ARE FRAUDSTERD. ONCE THEY HAVE YOUR MONEY, YOUR NO LONGER THEYRE PROBLEM.

I HAVE GOTTEN THE BANK INVOLVED TO DISPUTE PAYMENT AND THE LADY ON THE PHONE SAYS IM NOT THE FIRST AND WOUNT BE THE LAST TO DISPUTE WITH HALFORDS

I responded to their customer service some time ago and awaited a response. No surprise to learn NOTHING except to inform me "your case has been closed because we have NOT heard from you!". Unbelievable and certainly untrue. So here I am again but doubt if any member of their customer so-called care team will respond to me. I wish I had NEVER EVER GONE TO HAVE 2 NEW TYRES FITTED AND THEN TO DISCOVER THESE HAD TO BE PUT ON THE BACK OF MY FRONT WHEEL DRIVE NISSAN? INCREDIBLE BECAUSE THEY DO NOT HAVE THE EXPERTISE TO RECALIBRATE THE TPMS ON THE FRONT DRIVE CAR..? DO NOT WASTE YOUR TIME OR MONEY ON THIS OUTFIT AS I AM TRYING NOW TO GET REFUND OF THE SO-CALLED WARRANTY ON TYRES WHICH ARE ON THE BACK OF MY FRONT WHEEL DRIVE CAR.....AND WHY...YES BECAUSE THEY COULD NOT DO WHAT DECENT AND QUALIFIED GARAGES COULD DO SO I WOULD LIKE A REFUND OF THE USELESS WARRANTY....NOT A LOT TO ASK BUT AS AN ARMY WIDOW EVERY PENNY COUNTS!!! WILL I HEAR FROM THEM? WELL....WE SHALL SEE BUT WILL NOT HOLD MY BREATH......

It is impossibe to contact Halfords Auto Centre at Barker Street Norwich - their phones have been down for 4 weeks. The staff use their own phones but there is no call back faciltiy.
The only way you can contact them is to drive into the City and physically see them. The staff are great but after 10 years of using them I will not use them again if their phones continue to be down. Their email system is also fautly as had to go down to the branch for a copy of my service bill which was told had been emailed to me.

Paid to have 4 tyres fitted at home, 8-8 window given with a 4 hr window given in the morning. Live link not updating. Phoned at 1650, helpline answered and said 1821.
2000hrs still no show, no phone call, no update. But will take your money. Strongly advise do not use this service, or this company. Shambles. Will contact tomorrow and get refund and spread the word thereafter.

Enfield Halfords mislead customers by saying subscriptions gives more discounts and signed up with £5.99 contracts. These are actually contracts not subscription.They would not be able to cancel it until 12 months,
be carefull ,you would end up paying more ,