Mayraki 

I ordered a hair treatment in March. After 2 weeks of nothing I requested them to just refund me my money and cancel my order. They canceled my order, said they would refund me, and never did. It has been almost 2 months now and I have filed against them with the BBB and they keep saying that they "escalated my request for a refund" and they still have not refunded me mt money. This company keeps your money and doesn't send you your product. Even when you notify the BBB AND the FTA! Do not trust this company!

Don’t waste your time and money! They didn’t ship my order after a month so I reached out to the customer service and they said it will be shipped on a certain date (1+ month since the order date). Bit it never did, so I asked for the order cancellation and a refund as it was getting ridiculous by that point. They said they cancelled the order but the refund was not issued. What?! I don’t understand how order cancellation and refund confirmation do not take place at the same time. It‘s been few days but still no confirmation on the refund. How sad.

Edit (5/31): Here’s my order #: 10186694. I still haven’t received my refund.

I purchased this product after seeing strong advertising claims that it could reverse grey hair, with visible results within 2 weeks and continued improvement with regular use.

At the time of use, my greying was still in an early stage, mainly around the sides and weaker strands, so I started using it with real expectation. The marketing, testimonials, and before/after images strongly suggested that natural hair colour could be restored.

During use, there were moments where the hair appeared slightly darker, which can create the illusion of improvement. However, this effect is temporary and does not represent any real reversal of grey hair.

Over time, my hair did not improve. Instead of restoring natural colour, the product seemed to weaken the hair texture. My hair started to look lifeless and uneven — neither fully coloured nor fully grey/white, but in an unnatural in-between state. At the same time, greying continued to progress.

This change was also noticeable to people around me, including friends and colleagues, who commented on the sudden increase in greying, which was quite shocking given I had started the product at an early stage.

The advertising creates a strong impression of visible transformation, especially through before/after style testimonials, but my real experience was very different from what is shown.

Based on my experience, this product does not deliver what it promises. It did not reverse grey hair and instead left my hair in a worse condition in terms of texture and appearance.

I am sharing this as a genuine warning for others considering it based on similar expectations.

I ordered a couple of products the 21st of April and they still appears in fulfillment, not
In delivery after almost one
Month. I contacted several time the
Customer service and obtained inconsistent feedback and apologies for the delays. Ultimately the 12ve of May I requested the cancellation of the order and the refund of
My money and so far no reply or
Money back. This is just unacceptable, I can’t even judge the products since I have never received them! Is this a real company or a scam?

Update 5/26 - I still have not received a response to my emails nor have I received my refund despite the canned response provided here by the company.

I went against my better judgment and ordered producta from this company. I returned my products immediately upon receipt, jumped through all of the hoops in place, used UPS for proper tracking, emailed copy of tracking and receipt and have followed up with the company three times since but have not received a response regarding my refund. The items were unopened and unused, I changed my mind based on some very scary reviews. They were responsive before and outlined their very strict return policy but now that I am inquiring about my refund, no one has responded to me despite contstant follow ups. Stay clear of this company or be prepared to deal with a lot of hassle. I will be reporting them.

Delivery takes forever, in my case more than a month.
Ordered grey hair treatment.
Application is not easy, the product is slimy and can not be applied only on areas needed, as needs spreading.
Application requirements are morning night however after two applications the hair not only feel dirty, but look dirty.
Smell of the product is close hair dye
When hair are washed water is dirty brown.

Tried to leave review on homepage review was denied for thee times.

This website is definitely a scam.
Placed an order on 4/29 and nothing happened after this despite many attempts to reach the seller.

As i mentioned, i placed an order on 4/29, order #10187926 and connected the seller many times and got 0 response

So I did the right thing and contacted Mayraki support via email on 13th Jan 2026 requesting a sample for the anti grey for sensitive skin 2025 solution so that I can skin patch test it as when I tried to use the solution back in 2021, I had a burning itching head swelling skin reaction from contact dermatitis. I also asked specifically on the refund process as past reviews on their refund process are all bad. I received a vague response only after constant emails on 26th February to be told that there we no samples and that to go ahead and purchase and if there are irritation issues, a refund can be processed. I was dubious from all the past bad reviews I read about Mayraki support not getting back to customers and not offering refunds and the fact that they didn't answer my initial query about the refund process, but I went ahead with the order on 10th February. Again, I had to follow up repeatedly for the delivery which I received on 17 March. As soon as I received the item, I conducted the skin patch test on my forearm and low and behold even with the anti grey sensitive skin solution my skin flared up again with contact dermatitis eczema. To make matter worse it has spread in numerous places all over my body. Lucky I did do the skin patch test as the last time back in 2021 my head inflated like a ballon and I had limited vision. I emailed mayraki support straight away on 17th March requesting that they provide a refund process and have received no communications. I sent another email indicating to them to send an informative email on the refund process on 22nd March or I will write non favorable reviews based on the product and experience with dealing with the company and here it is. AVOID AT ALL COSTS as Mayraki doesn't care and just throws salt in your wounds caused by their product.

I already sent their support an email requesting a refund with order number #10184048 2 months and still nothing.

I would strongly suggest that everyone avoids Mayraki products and dealing with this company in any way as neither the company or their products care about the customer.

I have not received my items and I been waiting a month. I requested my money back this week and no answer. When I call the website no one answers. This is a scam website.

I am strongly convinced that this company is fraudulent. Despite their website stating that orders are shipped within 24 hours, I placed my order on April 21st and, a week later, it remains marked as “Awaiting Fulfillment.” When I contacted them regarding the status of my order, I was not provided with any explanation. I requested a refund, but I have been repeatedly been given the runaround. This situation is unacceptable, and I was forced to initiate a dispute with my bank. I strongly advise others to avoid this company.

I placed an order with them on April 10, and it’s still sitting in “awaiting fulfillment” with zero progress. No shipment, no updates—nothing.

I’ve asked for a cancellation and refund multiple times, and every single time I get the same copy-paste response: “we will cancel your order immediately.” It’s been over two weeks, and clearly nothing is being done. At this point, it just feels like they’re stalling and hoping customers give up.

This is extremely frustrating and unprofessional. Based on my experience, I would not trust this company to deliver orders or process refunds properly.

If you’re in Canada, save yourself the headache and avoid ordering from them.

Like most of everybody here, I ordered from Maytaki, and it took them ages to ship my product. I thought the product was being shipped from the US, but it is not the case, so be aware this is a Chinese product.
NOW, once I received it I followed their instructions and put it on my palm (on my left palm to be precise) and with my right fingers I applied on my hair. Although i didn’t experience any itching or anything the product STAINED my skin so badly that it is over a week since I had the product on my palm and fingers for about 10 minutes and my hands are still BADLY STAINED not to mention other things in the house like pillow case etc that got so badly stained I had to throw them away… my main concern is that i can’t get rid of the stain on my hands, after trying everything I am thinking on having laser done on my both hands or do a peeling on my hands to get rid of the superficial layer of skin and hopefully get my skin back to the normal color as I am desperate as I can’t get rid
Of the dark color of their stain on the skin of my hands. I am thinking this is a company that needs to be sued!

I also ordered April 3, 2026. It is now 4-27-26. They do not send you an email confirmation of your order, but they will take your money immediately. I'm glad I was wary and printed off a screenshot of my order, or I would have no information to prove my order other than my bank transaction. Almost a full month they have had my money but have not even sent me an order confirmation. I went to their site to track my order number and it comes up as invalid. I have emailed twice with no reply back. I think this company is a scam. They will send a few orders to get positive reviews and then try to get out of sending product for others. I want my money back!

I purchased two bottles of cool brown except it gave my hair a reddish tint with gold flecks. I asked for a refund and an explanation of what occurred as I had to purchase a product to counter the issue. All I have gotten is the run around zero explanation and excuses about refund. Very poor customer service and a disappointing experience.

i bought the products few times for the anti gray cream, it dose cover the grey but makes hair dry. i dont think Mayraki products is better or worse than other brands. but i have to say its customer service is beyond poor. They dont have any online business ethics. The shipment takes long time which can be forgiven consider lots products these days are made out of the States. What most frustrating is you will NEVER get talk to anyone through the number listed ( i bet the number list there just because its required to have an online regiestration by law), I have never able track my order use tracking listed on their website, and when I sent emails, occasionally there is a generic returned email without any specifics. I will never purchase their products again to avoid putting my self in Jeopardy to loose money and not getting the products.

If I could give negative stars I would. Ordered over a week ago and on the site it says it’s located in California so I thought product would ship right away being there is no back order message or sold out message on website. I emailed and they wrote me a generic message 48hrs later. I wrote them over 24hrs ago and still nothing. I just sent another email I need my money refunded and they can cancel the order because this is trash service. I do not do business like this and when I order from a company I expect communication and products. You took my money instantly and did not deliver on your end. STAY AWAY FROM THIS COMPANY. PAGE LOOKS SCAMMY. Im starting to see so many mixed reviews on the actual keratin treatments I’m nervous even using the product, they could be lying about the ingredients in the products the way they move incognito in business. Just deplorable! And save your generic AI generated response to this message, JUST RUN ME MY MONEY BACK.

this has to be the worst product i've ever used. i trusted it because it was meant to be natural, but it actually made my hair fall out - yes HAIR LOSS AND SCALP IRRITATION - i strongly discourage anyone from using this product, i feel so disappointed that i fell for their marketing. DO NOT USE IT, IM NOT SURE WHATS IN IT, BUT U WILL REGRET IT! I write this 18 months after my experience, simply because i feel so sad that that others may be dooped like i was. When i tried communicating with them back then the customer service was close to zero. a total farse. Proceed with caution, but truly i'd say do not proceed at all!

not sure how you think you're going to make it right - Order Confirmation (#10151321) - amazing how you now have a prompt response, i think you actually just started ignoring my emails back then.

I placed an order on April 3, 2026, and I still have not received tracking information. I have sent emails regarding tracking and they have responded. However, still no tracking number. If I don’t receive tracking information by April 17, 2026, I’ll be contacting my bank. Order #10186625

Hello. My order number is #10186763.
I placed my order on April 6th. I still haven't received a tracking number, and your support team is only replying with generic responses. If you do not ship my order within the next 48 hours, I will request a chargebac from my bank.

Update: It’s already been a week. They said they had prioritized my order again and would send the tracking number, but they still haven’t sent it.

I am extremely disappointed with how my case has been handled.

After using one of this company’s products, it caused severe and permanent staining to multiple items in my home, including furniture, textiles, and bathroom surfaces. The damage clearly exceeds €1,000 and has been fully documented with photos.

From the beginning, I contacted customer support in a calm and reasonable manner, initially only requesting a refund. However, given the extent of the damage, this is clearly a product-related damage case, not a simple return.

Over several weeks, I have received repeated responses stating that my case is “under review” or “being escalated,” but no concrete solution, timeline, or compensation proposal has ever been provided. After setting clear deadlines, my last message was not answered at all.

At this point, I feel that my case is being deliberately delayed rather than resolved.

I would strongly advise others to be cautious. While issues can happen, the way a company handles them is what matters — and in this case, the lack of accountability and communication is very concerning.

I am still open to resolving this matter fairly and hope the company will take responsibility and provide an appropriate solution.

21.05.2026
Update: After the company publicly stated that my case would be prioritized and resolved within a few days, I have not received any further response at all. This confirms my concern that the issue is being deliberately delayed rather than resolved.

Update 17.06.2026:
Update:
After months of communication, repeated assurances that my case was being reviewed, and a written statement that a full refund had been processed, I have still not received the refund and my follow-up inquiries have gone unanswered.
The original issue involved significant damage to multiple household items allegedly caused by the product. Despite extensive documentation and photographs being provided, no final resolution has been offered.
At this point, I am extremely disappointed by the lack of communication and follow-through.

Update 29.07.2026
Unfortunately, this issue is still unresolved.
No refund was received.
I then asked the company to provide proof of the alleged refund, such as the PayPal transaction ID or any payment confirmation.
My request has been ignored, and no evidence has been provided.

The separate issue of the extensive property damage caused by the product also remains unresolved.
I had hoped to resolve this matter directly with the company, but after many months of delays, repeated assurances, and now an unsubstantiated claim that a refund was processed, I am left with no choice but to pursue the matter through the appropriate consumer protection channels.
I will update this review if the company finally resolves the matter.