I can't believe how fraudulent this company actually is. After my first comment, they immediately responded on Trust Pilot saying a refund had been issued. And sent me an email reply saying the same... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
My order #10191220 was showing awaiting fulfilment forever, but patience reigns supreme. I did contact them a few times to ask for updates, but I never got a response, then suddenly I got a shipping c... See more
Company replied
Save yourself a headache and don't waste your money! You will never see your refund. It's been a long time since I've been trying to get mine. It's always empty promises from Sophia (at online complai... See more
Company replied
I gave a second chance to this company as their customer service told me they’ve improved logistics. That’s not true, I placed an order the end of July and still waiting for it (today is 10 Septe... See more
Company replied
Company details
Written by the company
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Contact info
United States
- info@hairmayraki.com
- hairmayraki.com
Breach of guidelines
I ordered WEIGHTLESS ESSENTIAL OIL…
I ordered WEIGHTLESS ESSENTIAL OIL NUTRITIVE TREATMENT or# 10189581 on 6/10/26 this was my 2nd time ordering I received it 7/10/26. immediately opened my product ,to be sure i received correct order. I immediately knew the product formula either completely changed or they put wrong product in the jar. The color and consistency of product was very much OFF. This is supposed to be a thick pasty consistency & light oil mask it was a very runny and more like a regular creamy conditioner. Unlike the first product that I received. I advised the company immediately in a message, we have been going back-and-forth. This is now August 6 and my issue has not been resolved. They sent me an email asking me to send pictures of the product with like about five or six other requirements. I sent them pictures already but of course I sent them again. It's just been horrible customer service.they refused to refund my money they want me to pay out of my own pocket,to ship back.
why should I have to pay to return it when they sent me an unsatisfactory product? I showed them their own picture of the product which was advertised, they admitted to me that they took the picture down off of the site because they know it's not the same product.
Order at your own risk and you must have a lot of patience. There are no rush orders I do like the keritan product, but if you need it, give yourself about a two month window to receive.
7 July 2026
Unprompted review
Reply from Mayraki
Hi Deb,
We’re truly sorry to hear about your experience with your Weightless Essential Oil Nutritive Treatment and, especially, the frustration caused by the delays in getting your concern resolved. We understand how disappointing it must have been to receive a product that appeared different in color and consistency from your previous order, and we sincerely apologize for the inconvenience this has caused.
While we do have a return policy in place, we certainly want to review your specific case and see how we can help resolve the return as fairly and efficiently as possible. We appreciate that you have already provided photos and information regarding the product, and we’re sorry that you feel you’ve had to repeat the process.
Please provide your order ID through your Trustpilot review response so we can locate your order and review the details of your case. Once we have the order information, we’ll do our best to assist you with the return and work toward an appropriate resolution.
Thank you as well for sharing your feedback. We take concerns regarding product consistency and customer service seriously, and your experience will be reviewed by our team.
Sincerely,
Sofia
Mayraki Support team
Order 10190418
Order 10190418
Update after Mayrakî’s answer on august 3rd, 2026
I asked for a refund , Bot says here that my order has been shipped.
It’s not true, nothing has changed on their own website. I received no notification.
I am not interested in this product anymore.
REFUND PLEASE !!
Order 10190418
If I could put zero stars I would .
No delivery
No refund
No explanation
This company debited my money within minutes of the order on June 27th.2026. But they can’t seem to ship anything or even send an update email.
However, I get spammed 3-4 times a week about how supposedly « Forbes and Marie Claire endorsed their product »…
I have asked for reimbursement within 2 weeks, because come on … who takes 2 weeks to even start packaging for shipping? Scammers?
Now it’s been a month and still nothing.
They have a phone number that never picks up.
I don’t know if I’ll ever get my money back.
STAY AWAY FROM MAYRAKI!!!
27 June 2026
Unprompted review
Reply from Mayraki
Hi Barenton,
We sincerely apologize for the frustration and disappointment you’ve experienced with order #10190418. We completely understand why the extended wait, lack of shipping updates, and difficulty reaching us have caused you to lose confidence in our service. This is certainly not the experience we want for our customers.
We’ve checked your order and can confirm that order #10190418 has already been processed. Please rest assured that we are monitoring the status of your order closely, and we will send you the tracking details as soon as they become available in our system.
I also want to assure you personally that I will continue to follow up on your order and do my best to make sure that you receive your package. We understand that you have already been waiting far longer than expected, and we sincerely apologize for the inconvenience and frustration this has caused.
We truly appreciate your patience and regret that the delay and communication issues have affected your experience with Mayraki. Thank you for allowing us the opportunity to address your concerns.
Sincerely,
Sofia
Mayraki support team
Order never shipped
I placed an order on July 6, and it still has not been fulfilled (#10190677). The customer service phone number does not work. No response to my written message. I’ve been a committed customer to this company for years, and I’ve never had issues like I am now. I feel like I’ve been robbed of my money. Extremely disappointing.
6 July 2026
Unprompted review
Reply from Mayraki
Hi Sarah,
We’re truly sorry for the frustration and disappointment this delay has caused, especially as you’ve been a loyal customer of Mayraki for years. We completely understand how concerning it is to place an order and not see the expected progress, and we sincerely apologize for the inconvenience.
We’ve checked order #10190677, and we’re pleased to confirm that your order has already been processed. We are currently awaiting the shipping timeline, and we will provide you with an update as soon as the estimated shipping date is confirmed.
We also understand your concern regarding the difficulty reaching us by phone and the lack of response to your written message. This is certainly not the experience we want for our customers, and we’re sorry that we fell short of the level of communication you’ve come to expect from us.
Thank you for your patience and for continuing to support Mayraki over the years. We truly appreciate your loyalty and will make sure you are updated as soon as we have further information regarding your shipment.
Regards,
Sofia
Mayraki support team
Refund
The order number is in the comments that I left before (ORDER #10190495) it is the same.
29 June 2026
Unprompted review
Reply from Mayraki
Dear Janice,
Thank you for your follow-up, and we sincerely apologize for the frustration and inconvenience this experience has caused.
We would like to let you know that your refund for Order #10190495 has already been processed. Please rest assured that we are closely monitoring its progress and will keep you updated as soon as the refund has been completed and is reflected in your account.
We truly appreciate your patience and understanding while the refund is being finalized, and we apologize again for the delay.
Sincerely,
Mike
Mayraki Support team
Great products, but communication needs improvement
I've been ordering from you for over two years and have always been satisfied with the quality of your products. That's why I'm giving you three stars despite the issues I've experienced.
However, the ordering and communication process really needs improvement. With my last two orders, I never received an order confirmation or shipping information automatically. I only received these details after contacting customer service myself. Customers simply want to know whether their order has been received and when they can expect delivery.
For example, I placed order #10189608 on June 6 and didn't received it until July 24. The only reason I knew what was happening with my order was because I contacted customer service myself to request the tracking information.
There was also a small packing mistake: I ordered the Anti Grey Restoring Treatment in a tube but received the pump version instead. Fortunately, it was still the correct product, so I'm not making an issue of it, but it's the kind of error that should be easy to avoid.
Overall, I'm happy with your products, but your ordering and communication systems need attention. Improving these would also likely reduce the number of customer service enquiries.
24 July 2026
Unprompted review
Reply from Mayraki
Dear Maddy,
Thank you for taking the time to share your detailed feedback and for your continued support over the past two years. We truly appreciate your loyalty and are delighted to hear that you have been consistently happy with the quality of our products.
At the same time, we sincerely apologize for the experience you had with your recent orders. We understand how important it is to receive timely order confirmations and shipping updates, and we recognize that having to contact our customer service team just to obtain this information is far from ideal. Your feedback highlights an area where we need to do better, and we are actively working to improve our ordering and communication process to provide a smoother experience for all of our customers.
We also apologize for the packaging mistake with your Anti Grey Restoring Treatment. While we're glad you received the correct product, we understand that receiving a different packaging version than what you ordered can be disappointing. We will be more attentive to these details to ensure customers receive exactly what they expect.
Thank you again for your honest and constructive feedback. It helps us identify where we need to improve, and we are committed to making meaningful changes to provide the level of service that matches the quality of our products.
Sincerely,
Mike
MAryaki Support team
Never Received Product
I ordered anti grey hair treatment from Mayraki back on May 25th order #10189050 and still have not received the product. It is now July 9th. I also never received any email confirmation of purchase and order tracking after my purchase. I emailed customer service saying I haven’t received my product and it was a very bizarre and vague response with agent writing saying “sorry for the delay/let me provide the tracking number” but they never provided the tracking information and have yet to respond with the tracking information.
I am starting to think maybe I was scammed.
24 May 2026
Unprompted review
Reply from Mayraki
Hi Fawn,
We're truly sorry to hear about your experience and understand why you would be concerned after waiting so long for your order and not receiving the updates you expected.
We would like to investigate this matter for you as soon as possible. Could you please provide your order ID? Once we have your order details, we will review the status of your shipment, provide you with an update, and do our best to ensure that your order is delivered to you as quickly as possible.
We sincerely apologize for the inconvenience and appreciate the opportunity to assist you in resolving this issue.
Kind regards,
Mike
Mayraki Support team
Charged but never received the products
I placed my order in the amount of $100. I spent a month going back-and-forth with Customer service about my order and never actually received the products. They were extremely unresponsive and evasive. I finally had to dispute the charge with my bank. Horrible customer service. In the past, I did order from them and did like the products, but that was three years ago.
3 June 2026
Unprompted review
Reply from Mayraki
Hi Magy,
We're truly sorry to hear about your experience and sincerely apologize for the frustration caused by the delay and the lack of communication. This is not the level of service we strive to provide.
Could you please share your order ID with us? Once we have your order details, we'll investigate the issue immediately. If your order was not delivered, we'll work to either ensure it reaches you as soon as possible or arrange a refund if appropriate.
We genuinely appreciate you bringing this to our attention and hope you'll give us the opportunity to make things right.
Sincerely,
Sofia
Mayraki Support team
Mayraki - Unreliable (possibly a scam)
I placed an order for the anti-grey treatment in June and still haven't received my order after 3 weeks.
Order number - 10190224.
The product has not yet been shipped, therefore no tracking details. I have lost confidence and am starting to believe that this is a complete scam. I also contacted the customer care for a refund as I no longer need the product due to the delay in processing. But no response. This is not the kind of service you would expect. If I had a chance, I would have rated it zero stars. I regret giving even one star.
Update 17.07.2026
In my experience, I felt that Mayraki are no longer reliable at delivering purchases. But they seem to only have people to respond to reviews. I haven't even received my refund yet. All, please be cautious. I sincerely hope you read this review before deciding to purchase Mayraki products.
21 June 2026
Unprompted review
Reply from Mayraki
Hi Dwarakanathan ,
We're truly sorry for the delay and for the frustration this experience has caused. We completely understand your disappointment, especially since you were unable to receive your order when you needed it.
We have already submitted a request to cancel your order #10190224. Once the cancellation has been completed, we will process your refund immediately.
We sincerely apologize for the inconvenience and for not meeting your expectations. Thank you for bringing this to our attention, and we appreciate your patience while we complete the cancellation and refund process.
Sincerely,
Mike
Mayraki Support team
I ordered a couple of products from…
I ordered a couple of products from Mayraki website on May 27/2026. Now we are in July 6th/2026 I have not received the product, I tried so many times to call but before the phone even rings you get disconnected. I emailed and my first email was answered in probably 4 seconds obviously AI.The rest of my emails I got no response.Nobody to talk to. They are very quick to take your money and then they do not want to deal with you.Please save your money and save yourself a big headache. My local tv has a program to help with any kind of problems like this.I am planning to go to to expose them .
27 May 2026
Unprompted review
Reply from Mayraki
Hi C Phillips,
We're sincerely sorry for the frustration and disappointment this experience has caused. We understand how concerning it is to wait longer than expected for your order, especially when you've had difficulty reaching us.
We have checked your order #10189323, and we can confirm that it is currently being processed. We sincerely apologize for the delay. Please rest assured that your order has not been forgotten, and our team is working to have it shipped as soon as possible.
As soon as there is an update on your order, we will notify you immediately. We truly appreciate your patience and understanding, and we're committed to ensuring that you receive your order.
Thank you for giving us the opportunity to make this right.
Sincerely,
Mike
MAryaki Support team
They sell without inventory
I’ve purchased twice. First time, I received my order in good timing. This time, they took payment but have delayed my order significantly. And they don’t tell you they’re back ordered. Only when you reach out and days later they respond with a generic polite email that it’s still in fulfillment phase. Terrible service really. Just be honest with buyers.
UPDATE: The reply below is from the same Mike that answered my several emails I placed before putting this review. Please note that while they reply below, NO actual update has been provided. It’s been 2 weeks with no date on when this $100 order will actually ship. BAD.
1 July 2026
Unprompted review
Reply from Mayraki
Hi Good day!
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating it can be to experience unexpected delays, especially after having a positive first order with us.
We sincerely apologize if the communication regarding your order did not meet your expectations. We'd like to look into this for you and provide you with a proper update. Could you please reply with your order ID? Once we receive it, we'll investigate your order status and do our best to assist you as quickly as possible.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon.
Sincerely,
Mike
MAyraki Support team
Charged my card, sent no receipt, and never shipped product!rged my card
Buyer beware! I placed an order with Mayraki over a month ago. They immediately charged my credit card $101.60, but completely failed to send an order confirmation receipt or invoice.I have spent weeks emailing back and forth with their customer service department. They keep replying with vague excuses saying they are "working on it," but they refuse to provide a tracking number or refund my money. It has been over 30 days and I have received absolutely nothing. This company takes your money upfront and locks you into a loop of terrible customer service excuses. I am currently fighting them through a bank chargeback. Avoid this trap!
23 May 2026
Unprompted review
Reply from Mayraki
Hi Mei,
We're truly sorry to hear about your experience and understand how frustrating this situation must be. This is certainly not the experience we want for our customers.
We'd like to look into this matter for you as soon as possible. Could you please reply with your order ID or contact us directly with the email address used for your purchase? Once we have your order details, we'll promptly investigate the status of your order and make sure it is processed and delivered as quickly as possible.
We appreciate your patience and the opportunity to resolve this for you. We look forward to hearing from you and assisting further.
Best regards,
Mike
Mayraki Customer Support
Order on 06-04-26 never got it
Order on 06-04-26 now it is 06-25-26 still no product and NO TRACKING, meaning LOST money and never got it! Fast to take my money but too slow to process order , actually they never processed my order. Dont waste your money and time!
2 June 2026
Unprompted review
Reply from Mayraki
Hi Camila,
We're truly sorry to hear about your experience and understand how frustrating it must be to be waiting for your order without any tracking updates.
We'd really like the opportunity to look into this and make things right. Could you please send us your order ID or order number? Once we receive it, we'll promptly investigate the status of your shipment and do everything we can to help ensure your order is delivered as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience. We look forward to hearing from you so we can resolve this for you.
Best regards,
Mike
Mayraki Customer Support
No Refund of Returning products
I bought the product for Grey Hair. AS I Found Out, before recieving it, It was full of dangerous Chemicals, I told the Carrier ; Post nord, to return it to Hair Mayraki. I have been in dialog with customer service since April, trying to tell them, They have to return my Payment. Nothing happens. ! Very frustrating.
Anette from Copenhagen.
1 April 2026
Unprompted review
Reply from Mayraki
Dear Anette,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience this situation has caused.
We understand your concerns regarding your order and appreciate your patience while communicating with our customer service team. Please rest assured that we will thoroughly review the status of your returned package and verify its receipt at our facility. Once confirmed, we will proceed with the appropriate refund in accordance with our return process.
We apologize that this matter has taken longer than expected to resolve. Our team is committed to assisting you and ensuring that your case is properly handled. We kindly ask for a little more time while we complete our investigation and provide you with an update.
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Kind regards,
Sofia
Mayraki Support team
I have made a purchase on the mayraki and no confirmation details
I have made a purchase on the mayraki website for 1x mayraki restore product. Money has come out though no order confirmation. I purchased on the 12/06/26 and still nothing after emailing mayraki twice. I love this product,never had issues in the past. I need an answer on when product will arrive or to be refunded asap.
I didn't screenshot my order number this time round, though my email address used on this account is same address I used for purchase to locate purchase. Can you please give me a direct contact that I can use to get in touch where I will be answered please? I shouldn't have to go to these measures a product just to get a response and have it sorted.
12 June 2026
Unprompted review
Reply from Mayraki
Hi Ryan,
Thank you for bringing this to our attention, and we sincerely apologize for the concern and inconvenience caused by not receiving an order confirmation or updates regarding your purchase.
We understand how frustrating this must be, especially as a returning customer who has had positive experiences with our products in the past. We appreciate your continued support and would like to investigate this matter for you as quickly as possible.
Could you please provide your order ID so we can locate your purchase and review its status? Once we have the details, we will make sure to assist you promptly with an update and work to ensure your order is delivered as soon as possible.
We apologize again for the delay and appreciate your patience. We look forward to resolving this for you.
Kind regards,
Mike
Mayraki Customer Support
I can’t believe all the negative…
I can’t believe all the negative reviews I’m seeing and unfortunately I am experiencing the same thing. I have not received my order 10189285 sent emails got one response and their phone number doesn’t work it’s terrible. Please somebody help me I really like the keratin product I even ordered for my daughter so I would appreciate it if someone makes sure that I get my product. I would hate to take it to the next level.
18 June 2026
Unprompted review
Reply from Mayraki
Hi Yolie,
Thank you for sharing your feedback, and we sincerely apologize for the delay and frustration you've experienced with your order.
We understand how concerning it is not to have received your order or timely updates, especially after reaching out for assistance. We truly appreciate your continued support of our Keratin product and are grateful that you chose to order it for your daughter as well.
Please rest assured that we are actively monitoring your order. We will provide you with an update as soon as tracking information becomes available and will do everything we can to ensure your order is successfully delivered.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this matter. Our team will continue to keep you informed of any developments regarding your shipment.
Kind regards,
Mike
Mayraki Customer Support
Update #3: Still No Refund After Return Was Delivered
Update to my last two posts. I saw some recent posts from customers who also had terrible experiences. I hope my latest update serves as additional warning to folks to not spend your hard earned money on Mayraki. Their actions show a complete disregard for the customer's time and money.
Chain of events:
April 9: Order placed with Mayraki.
Before shipment: Multiple requests to cancel the order due to lack of shipment updates.
Despite cancellation requests: Merchant shipped the order anyway.
After receipt: You followed the merchant's return instructions and paid return shipping out of pocket.
May 22: Tracking confirms Mayraki received the returned merchandise.
May 22–present: Multiple follow-ups requesting a refund; only one response that refund was allegedly going to be escalated. And that my "satisfaction is our priority."
Current status as of 6/18: No refund issued.
Avoid getting trapped in their endless cycle of delays and canned responses. Keep your hard earned money and only purchase from trusted companies that have good customer service.
18 June 2026
Unprompted review
Reply from Mayraki
Hi Grace,
Thank you for taking the time to share your experience, and we sincerely apologize for the delay and frustration this situation has caused.
We understand your concerns and regret that the refund process has taken longer than expected. After reviewing your case, we can confirm that your returned order has been received and processed for a refund.
Please rest assured that our team is actively monitoring the process, and we will keep you updated once the refund has been fully completed. We appreciate your patience and understanding while we work to finalize this for you.
Thank you for bringing this matter to our attention, and again, we apologize for the inconvenience.
Kind regards,
Mike
Mayraki Customer Support
Horrible customer service
Horrible customer service, can’t get in touch with anyone regarding my refund. Shipping was going to take weeks so I canceled my order and it’s since been months and I haven’t received my $130 dollars back.
16 June 2026
Unprompted review
Reply from Mayraki
Hello Patricia,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the delay in processing your refund.
We have reviewed your case and can confirm that the refund request for Order #10187298 has already been approved and is currently being processed. Please rest assured that we are closely monitoring the situation and will provide you with an update as soon as the refund has been successfully fulfilled.
We understand how disappointing this experience has been, especially given the extended waiting time, and we truly appreciate your patience and understanding while we work to resolve this matter.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.
Best regards,
Mike
Mayraki Customer Support
It'snot just that they don'y ship youre…
It'snot just that they don'y ship youre order but every review here that states trying to get them to be honest and make it right is futile. they just torture you with responses like the one i'm sure is coming below. But they don't just quickly with one request make it right.
STAY AWAY>
6 June 2026
Unprompted review
Reply from Mayraki
Hi NGL,
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how disappointing it can be when an order does not arrive as expected, and we're sorry that your experience has left you feeling this way.
We would like the opportunity to look into your case and make things right. Please send us your order ID, and our team will personally review the status of your order, provide you with an update, and do our best to ensure it is delivered as soon as possible.
We appreciate your feedback and hope to have the chance to restore your confidence in our service.
Kind regards,
Mike
Mayraki Customer Support
I hate to have to leave this review for…
I hate to have to leave this review for a company that truly does have really great products. I’ve used Mayraki for about five years now I took a little bit of a break and recently ordered again and what I’ve learned is, what many of the other reviews state, is true- they do not ship your products. Nor do they respond to the multiple emails you send, to be fair, I did recieve one reply to the first email I sent weeks after my order sat “awaiting fulfilment” and I was promised, and I quote, that they “would be right back with a tracking number”, they never came back with the tracking number. And just decided to reply to any of my multiple follow up emails. I’ve even tried to reach out via Facebook and Instagram and not a peep from this company. Hey Mayraki, if you read these either send me my product or or issue me a refund this is a really brutal look. I am about a week away from blasting this company on a social account that has a massive following. Just a shame they can’t get their act together.. So if you’re considering ordering from this company just keep your heads up, folks.
9 May 2026
Unprompted review
Reply from Mayraki
Dear Destee,
Thank you for taking the time to share your experience, and first and foremost, thank you for being a loyal Mayraki customer for the past five years. We truly appreciate your continued support and are sorry to hear about the frustration and disappointment caused by the delay with your recent order and the lack of communication you experienced.
This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience. We understand how concerning it can be to see an order remain unfulfilled while not receiving timely updates.
Could you please send us your order number? Once we receive it, I will personally make sure your order is reviewed immediately, provide you with an update, and ensure it is shipped as soon as possible. If there are any issues preventing shipment, we will work with you to find a suitable resolution right away.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Best regards,
Mike
Mayraki Customer Support Team
Order #10187782 my order never shipped
Order #10187782
I placed an order on April 27, 2026. It's been 1 month and it still has not been shipped out. Their phone doesn't work anymore and I've emailed them 3 times without any response. This company use to be good, I don't know what happen
27 April 2026
Unprompted review
Reply from Mayraki
Dear Viet,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of communication regarding your order #10187782.
We understand how frustrating it must be to wait this long without receiving updates, and we are truly sorry for the inconvenience caused. Please be assured that we are personally reviewing your order and will be sending an urgent follow-up request to our fulfillment team. We will also make sure that your tracking information is provided to you immediately once it becomes available.
We appreciate your patience and the trust you have placed in us. Our team is committed to resolving this matter as quickly as possible and ensuring you receive the assistance you deserve.
Thank you for giving us the opportunity to make this right.
Kind regards,
Mike
Mayraki Customer Support Team
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