I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First class service, knowledgable and informative, provided all I needed verbally and in writing with no fuss or delay. Real car enthusiasts which is nice, was going to get a second quote but decided... See more
Company replied
I didn’t have to wait long for someone to answer the phone. That person was helpful and knowledgable and we were able to discuss my requirements. The quotation came through very promptly and we were a... See more
Company replied
Got quote online but needed to check a couple of things, one being I couldn’t find my owners club, this was added and saved me another £30! They seem to have a lot of things as standard whereas others... See more
Company replied
Company details
Written by the company
Your special car deserves special cover. That’s why Hagerty offers unique and customised cover, designed specifically for classic cars and classic motorcycles. Our policies include features designed for classics and collector vehicles such as, UK and EU roadside assistance and recovery, agreed value, salvage retention and more as standard.
Contact info
United Kingdom
- hagerty.co.uk
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hagerty UK
Thank you for your positive review and for choosing Hagerty for your insurance.
Excellent
Excellent, swift service. A fairly specialist car but there were no issues.
5 December 2025
Reply from Hagerty UK
Thank you for your positive review and for choosing Hagerty for your insurance.
no problems- awaiting certificate.
5 December 2025
Reply from Hagerty UK
Thank you for your positive review and for choosing Hagerty for your insurance.
Real people, no bots or empty ai responses
I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff clearly working from home. The real test of course is if I need to make a claim (let's hope never). Please keep the staff and the real replies. No-one enjoys automated customer service or struggles with language and background noise.
13 November 2025
Reply from Hagerty UK
Thank you for taking the time to leave positive feedback about your experience with us. We're pleased to hear you received a great experience with out call centre team.
Thank you for choosing Hagerty for your classic car insurance.
Reply from Hagerty UK
Thank you for your positive review and for choosing Hagerty for your insurance.
After called re error, immediately corrected situation
Didn't call/email me with additional motorbike quote before my existing policy (2 M/bikes on agreed value) lapsed.
I called day after policy lapsed and they sorted out my insurance renewal plus addition of another M/bike with agreed valuation immediately.
13 November 2025
Reply from Hagerty UK
Hello Mr Badder, thank you for your feedback.
We're sorry to hear you weren't contacted with the additional quote before your existing policy lapsed. However, we're pleased to know that when you reached out the following day, our team was able to promptly assist with renewing your policy and adding the extra motorbike with the agreed valuation.
Thank you for choosing Hagerty for your insurance.
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Helpful and straightforward
Helpful and straightforward. Only classic insurance company I have used over the years.
8 November 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your classic car insurance.
Modified cars
Phil Wood, sorted out my transition between brokers and insurance companies with modified cars very promptly and professionally. It couldn't have been a smoother and more friendly process. Thank you!
7 November 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience and for your comments about Phil - i will be sure to pass these on.
Thank you for choosing Hagerty for your classic car insurance.
Great quote all round
Great quote all round for a 'mixed-bag' car & bike collection. The team were really helpful so far :-) as not needed to claim...
7 November 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
We did the insurance online and it was…
We did the insurance online and it was very straightforward
3 November 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Would recommend.
The Agent was friendly and professional. She explained everything well and made sure it was understood. Very happy with the service received.
12 November 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Pleasure to quote with.
Easy to.do with from start to finnish input my details couple of minutes not to many questions and then recieved a brilliant quote.
11 November 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Classic Car insurance
very good company to do business with able to keep all my polices in one place
11 November 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
I am a Hagerty member in Canada…I…
I am a Hagerty member in Canada…I reached out to Hagerty UK to get insurance on a 74 VW Beetle I own in the UK.
The information and communication was great and the result exactly what I needed…looking forward to driving the country lanes of Norfolk in my treasured V-DuB.
10 November 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your classic car insurance in the UK.
Helpful staff and understood insurance…
Helpful staff and understood insurance needs for auction
31 October 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Great service
Efficient, friendly and helpful.
Easy to contact
Great to speak to same people when phoning and not have to press endless button selections on phone
7 November 2025
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
Reply from Hagerty UK
Thank you for leaving positive feedback about your experience with us and for choosing Hagerty for your insurance.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.