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Rated 2 out of 5 stars

Bought some equipment from them for my new gym and inmediatly regretted it!! Not only did the products I purchased arrived late but with missing pieces. Would not recommend.

Rated 1 out of 5 stars

Ordered dumbbells in late December with an original due date of early January. Not only did the dumbbells not arrive but they also didn’t communicate they would be delayed. The delivery date kept gett... See more

Rated 1 out of 5 stars

So far, they are absolute trash! Ordered a barbell in mid April and charged immediately. When that happens you're #1 excited because you're usually not charged until item has shipped or #2 you just go... See more

Rated 5 out of 5 stars

We wouldn't buy our gym equipment from anyone else, David is fantastic to work with! He accurately assessed our needs and made suggestions; we did our research and then purchased the items based on on... See more

Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Information provided by various external sources

Gym Source offers a full range of fitness products, gym design strategy, and ongoing after-sale support for both home and commercial gyms. We act as your full-service resource for the entire project including, design and development, installation, and after-sale service. We find the best fitness solutions for your individual health goals and available fitness space with our commitment to the following unique services.


Contact info

1.9

Poor

TrustScore 2 out of 5

598 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Good Value, Excellent Service

After discussing other options and features with Ryan, who was very helpful, I bought the Schwinn Aerodyne. GymSource had the best price of anywhere I checked, online or in stores. I picked it up and assembled it myself but had some problems getting the arms just right. Called Ryan and he had the Service staff get in touch with me. Very knowledgeable and personable Oscar then came over and made the necessary adjustments. This is a great bike and it works fine!

18 March 2017
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Salesman, in-store demonstration, delivery and assembly all excellent. The delivery and assembly was timely as promised.

17 March 2017
Unprompted review
Rated 5 out of 5 stars

Good option

purchased an elliptical and dips/chin up machine and everything was as discussed - installation guys were friendly and good

17 March 2017
Unprompted review
Rated 5 out of 5 stars

Do you even lift bruh?

I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down. I pick the weight up. I put the weight down.

17 March 2017
Unprompted review
Rated 5 out of 5 stars

Great all around experience

Great all around experience. Sales staff were extremely helpful and knowledgeable. Delivery people were right on schedule and made quick work of assembly and demo. I would highly recommend Gym Source to others and would return to purchase other products.

17 March 2017
Unprompted review
Rated 5 out of 5 stars

Good Job

Online help got me the store help I needed. Chris was great in store. Delivery was on time and efficient. All good. I love the new equipment and had no problems. Thanks to everyone.

17 March 2017
Unprompted review
Rated 5 out of 5 stars

In our 60's and not slowing down

My wife and I have been buying and using exercise equipment from GymSource since the early 90's. We trust their opinions and recommendations on the equipment we buy from them.
From salespeople to delivery people, they've been top notch.

17 March 2017
Unprompted review
Rated 5 out of 5 stars

Upgrade equipment

My husband and I have been customers of Gym Source for many years and have always been nothing but completely satisfied with their sales team, customer service and knowledge service / installers.

We recently bought a new weight machine and ellipticals to replace our old equipment and once again, Gym Source came through!

17 March 2017
Unprompted review
Rated 5 out of 5 stars

Dumbbells

Store personnel was knowledgeable and gave us time and service on the equipment we were interested in. Price was extremely competitive as wel.

17 March 2017
Unprompted review
Rated 1 out of 5 stars

Had a HORRIBLE experience with Gym Source in White plains

Had a delivery of a home gym. One of the 3 guys there was very rude and threw 45 pound dumbells on our floor as he was removing our old home gym. We complained to James at the White Plains store and he said someone would call us back and we received no call back or follow up on the incident. We also received no instruction manual or warranty information on the home gym we purchased. We had bought a treadmill from them in the past and the guys that had installed the treadmill had stripped the screws when I was moving. When i notified them of this they still charged me to have them come out and fix the issue that they had caused. I am very dissatisfied and will be taking my business somewhere else in the future.

17 March 2017
Unprompted review
Gym Source logo

Reply from Gym Source

Thank you for your feedback. We are disappointed to hear that you did not have a great experience working with Gym Source. We strive to provide excellent customer service throughout the entire equipment buying experience (from purchase to installation). We have shared your comments with the appropriate departments.

- Gym Source

Rated 4 out of 5 stars

The Problem Is Management

I've bought 3 expensive items at this store. Products are good and sales team is knowledgable. Gym Source has a promotional sale pretty much every month, and always has some additional pseudo-sale going on at all times. Staff always presents the hard sale, never telling you about the upcoming sale. Recently I asked if floor models were for sale, was told no and bought a NEW item. On the day of purchase, I walk in and SOLD signs are on half the floor models. "Oh, we are moving locations and had to sell" they said. Also, other salesman don't waste their time with you because they don't get your commission. These are issues management should work out.

17 March 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service and people

I was in a bit of a hurry to get a treadmill picked out, delivered and set up.

My rep at Gym Source was very knowledgable and thoughtful in his approach and all communications.

We had some bumps with a delivery due to snow and dates, but he kept me informed and in the loop.

The product has met expectations and the service and "going above and beyond" to make sure I was happy was very evident from the crew in the Nashua store.

The delivery team was very thorough and neat, wiped feet, set up area was spotless.

Highly recommend this store and staff to anyone looking to make a purchase.

17 March 2017
Unprompted review
Rated 5 out of 5 stars

Great customer service

Location had exactly what I was after.. The gentleman that helped me was just that, a gentleman. Professional, knowledgable and very nice. I would go back there in a second and will recommend others visit as well.

17 March 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service and top notch equipment

Purchased a Hoist Mi7 with Smith Machine; Ivanko Chrome plated dumbbells and True Fitness treadmill and could not be happier. They did an amazing job on the flooring install as well. Very professional. The gym looks better than any gym you could join and it's right in my basement. The staff is extremely knowledgeable and responsive. I highly recommend them.

17 March 2017
Unprompted review
Rated 5 out of 5 stars

Great Experience

From the welcome and the assistance in the store, to the on time
delivery, treadmill setup, and removal of old treadmill, it was
a great experience.

17 March 2017
Unprompted review

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