Package was sent straight away from company. Unfortunately out of there control it took a while to get packages due to the original shipping company they were using losing the shipment. When rese... See more
Company replied
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I have brought several items from Gym plus over the past 3 or so years ranging from Racks, Benches and barbells and the service has been seemless. Items are processed effectively and delivered quickly... See more
The air track is great; good material, good seams. Delivery crew and tracking system are fantastic too. The issue we have is the electric pump. It heats up quickly with some air escaping thru the conn... See more
Company replied
17 Day wait for product so far. Courier falsely claimed missed delivery (I work from home, office in front room). Requested Gym Plus contact courier to report this and demand action, but no assistan... See more
Company replied
Company details
Written by the company
Gym Plus 🇦🇺 | Inviting Movement. We are here to spark a movement of movers who sweat, lift, laugh and live well.
Contact info
2/22 Furlong street, 3977, Cranbourne West, Australia
- 0356158001
- info@gymplus.com.au
- gymplus.com.au
4.2
Great
168 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fair quality, not great service
The product seems quite good quality, though some of the seams don’t align and advice from the after sales team is that they “should be ok”. Instructions were not in understandable English which is annoying. Our daughter loves the mat though and has hardly been off it.
9 November 2021
Reply from Gym Plus Australia
Dear Customer,
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Gym Plus Customer Service Support Team
Memax 5x2
Purchased a few months ago for my daughters (7&10) and I’m really happy with the quality. Well made and strong enough to handle a 100kg man child. Happy I chose the 2m width so the kids don’t fall off the side accidentally. No bottoming out with the 20cm thickness.
9 November 2021
Reply from Gym Plus Australia
Dear Customer,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime
Kind regards
Gym Plus Customer Service Support Team
I emailed months ago asking about my…
Customer service is highly responsive, and products I have bought have been quality products, intend on buying again.
8 November 2021
Reply from Gym Plus Australia
Dear Customer,
Thanks for your recent purchase. Our customer team will always be here to help you. We checked our email and we couldn't find your inquiry. Could you please contact us at 0356158001, so we could help you with your issue.
Kinds Regards
Gym Plus Customer Service Team
Product was great but shipping took a…
Product was great but shipping took a long time.
5 November 2021
Reply from Gym Plus Australia
Hi Amanda,
Thanks so much for sharing your experience with our product, we have already updated our courier system. Thanks again for your review.
Kind regards
Gym Plus Customer Service Support Team
Reply from Gym Plus Australia
Dear Customer,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime
Kind regards
Gym Plus Customer Service Support Team
Fast delivery and easy to use
Fast delivery and easy to use. Good service. The product wasn’t quite what I expected, isn’t able to do all the things other squat racks can due to positioning of support beams but it was a good price
1 November 2021
Reply from Gym Plus Australia
Dear Customer,
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Gym Plus Customer Service Support Team
Great quality mats
31 October 2021
Reply from Gym Plus Australia
Dear Customer,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime
Kind regards
Gym Plus Customer Service Support Team
The ordering process was simple
The ordering process was simple. The product arrived punctually. The product itself was high quality with simple to use instructions. Highly recommend gym plus for online ordering and equipment!
30 October 2021
Reply from Gym Plus Australia
Dear Customer,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime
Kind regards
Gym Plus Customer Service Support Team
Thankyou and Good seller
Good seller. Had a few delivery issues but they helped out an even sent a little gift to us. Thankyou.
30 October 2021
Reply from Gym Plus Australia
Dear Joe,
I am so glad that your item has been delivered. I really hope your children could enjoy the product.
Our customer service team will always be here to help our customer. Please feel free to contact us at 0356158001.
Thanks
Gym Plus Customer Service Support Team
Good products, good price, horrible shipping
Great products at a great price.
Would love to see them implement an express delivery option though as their current courier, Aramex, is way too slow
30 October 2021
Reply from Gym Plus Australia
Hi Balraj,
Thanks so much for sharing your experience with our product, we have already updated our courier system. Thanks again for your review.
Kind regards
Gym Plus Customer Service Support Team
Solid Incline bench
This bench is solid enough for a heavy workout. Doesn’t move around & adjusts easily. Long enough for a tall person (I’m 6’4 and my head rests nicely on the bench.)
28 October 2021
Reply from Gym Plus Australia
Dear Customer,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime
Kind regards
Gym Plus Customer Service Support Team
Above and beyond customer service
I had initially ordered the dancing pole a few months back however I had numerous issues with the courier company. Having gotten no where with the courier, I contacted Gym Plus customer support and they were beyond amazing. They issued a refund as soon as the package was eventually marked as lost, shipped out the product again and it came the next day after dispatch!
I’m so grateful for them turning this experience around with their superb customer service and will definitely be happy to purchase from them again now that they’ve changed courier companies.
12 October 2021
Unprompted review
Reply from Gym Plus Australia
Dear Customer,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime
Kind regards
Gym Plus Customer Service Support Team
Good quality bench that will get a lot of use
Good quality bench that will get a lot of use.
15 September 2021
Reply from Gym Plus Australia
Dear Customer,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Kind regards
Gym Plus Customer service Support Team
Incredible
Got my pole dancing crash mat super quick. Ordered on the 10th of sep and got it on the 15th. The mat itself was on sale and the cheapest I could find in general and it’s huge. Good quality and love that it has handles. Shipping was free too! Outstanding experience thank you!
15 September 2021
Unprompted review
Reply from Gym Plus Australia
Dear Customer,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Kind regards
Gym Plus Customer service Support Team
Great quality and follow up
Package was sent straight away from company.
Unfortunately out of there control it took a while to get packages due to the original shipping company they were using losing the shipment.
When resent we received it within a couple days. They even gave a follow up call to ensure we have received goods.
The items are great quality and will purchase again now they have sourced a new shipping company.
11 September 2021
Reply from Gym Plus Australia
Hi Carrie,
We appreciated your updated feedback about your experience.
Sorry again for the delay of the shipment. We have recently updated our courier service.
Thanks
Kind regards
Gym Plus Customer Service Support Team
Reply from Gym Plus Australia
Dear Customer,
We are grateful that you took the time out to leave us a 5-star review. Your feedback helps us to improve service for everyone.
Kind regards
Gym Plus Customer service Support Team
Love the size and durability of the mat.
8 September 2021
Reply from Gym Plus Australia
Dear Customer,
Thank you so much for this 5-star review. We really appreciate that you enjoy our product and helping to share the word about us. We’re here for you anytime.
Kind regards
Gym Plus Customer Service Support Team
Reply from Gym Plus Australia
Dear Customer,
Thank you so much for this 5-star review. We really appreciate that you enjoy our product and helping to share the word about us. We’re here for you anytime.
Kind regards
Gym Plus Customer Service Support Team
perfect workout mat!
ordered this for my sons to workout at home during lockdown
it arrived quickly and they love it
I highly recommend the product and service
4 September 2021
Reply from Gym Plus Australia
Dear Customer,
Thank you so much for this 5-star review. We really appreciate that you enjoy our product and helping to share the word about us. We’re here for you anytime.
Kind regards
Gym Plus Customer Service Support Team
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