I'd highly recommend this company. Their products are great - sturdy and easy to put together and fast delivery. Just as importantly I have had excellent customer service - very quick responses an... See more
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Review summary
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What people talk about most
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Ordered the cable crossover, 1-30kg dumbell set with rack, squat and bench rack with incline bench, 100KG weight plates, few barbells, everything spot on really good quality for the price! Delivery wa... See more
Company replied
Bought the GM2, bench and weights package, really good rack for a home gym. Easy to put together, all holes aligned and no bolts missing. A couple of small accessories I bought were misplaced by the c... See more
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Great product at a decent price. Highly recommended. The only comment of note is that the tracking info was not updated so my delivery came unexpectedly. Luckily someone was in to accept it as... See more
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Company details
- Fitness Equipment Store
- Activewear Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Sporting Goods Store
- Sportswear Store
About Gym Master
Written by the company
Welcome to
Gym Master
Gym Master UK offer a range of home gym exercise equipment, sports and fitness products such as weights, racks, power racks, cages, barbells, gym benches, weight lifting equipment & other exercise accessories.
Shop Cable Machines Shop Strength Training Shop Bars & Weights Shop Fitness Shop AccessoriesContact info
UNIT 1 1A, RASHES GREEN, NR19 1JG, DEREHAM, United Kingdom
- 01362697700
- contact@gymmaster.co.uk
- gymmaster.co.uk
4.6
Excellent
821 reviews
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Replied to 100% of negative reviews
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Excellent experience all round
Reasonable prices, come rapid and very happy when it did come excellent quality
28 March 2025
Reply from Gym Master
Hi Ralph
We are very happy to hear that you are pleased with your purchase and we hope to see you again soon.
Kind regards,
Gym Master Customer Care Team
Reply from Gym Master
Hi Rich
We are always here to help with any queries and we are glad you got your delivery.
Kind regards,
Gym Master Customer Care Team
The weights are exactly what I was…
The weights are exactly what I was expecting and the delivery was timely, though I missed the first one. The communication after I missed my first delivery was very good and clear Thank you Gym Master!!
28 March 2025
Reply from Gym Master
Hi Langton
Thank you for your review, we are glad that you are pleased with your purchase and that we could help you coordinate with the courier for a successful delivery
Kind regards,
Gym Master Customer Care Team
Reply from Gym Master
Hello,
Thank you for taking the time to leave feedback.
We are glad that you find our kit to be solid and like you say, we are sure it will help you to become more solid!
Kind regards,
Gym Master Customer Care Team
Quickness in delivery was great
Quickness in delivery was great, everything was simple and without stress
3 April 2025
Reply from Gym Master
Hello,
We appreciate you leaving us a review, thank you.
We are happy to hear that you found our delivery quick, and everything was simple and stress free.
Kind regards
Gym Master Customer Care Team
Go To Recommendation for Gym Gear
Excellent prices for top quality equipment. Dispatch and delivery were also super speedy! I am a repeat customer and recommend highly
27 March 2025
Reply from Gym Master
Hi Sarah,
Thank you for your repeat custom and for taking time to leave us positive feedback.
It is great to hear that you think our prices are excellent and our items are top quality!
Kind regards
Gym Master Customer Care Team
Reply from Gym Master
Hello,
We appreciate you taking the time to leave us your comments.
We are glad to hear that you find our prices competitive and our delivery to be fast and efficient.
Kind regards,
Gym Master Customer Care Team
Always a pleasure to order from these…
Always a pleasure to order from these guys. Decent price, very decent kit and really quick delivery. Communications were also really easy. Highly recommended.
2 April 2025
Reply from Gym Master
Hello,
Thank you for taking the time to leave us a review, it helps us a lot.
We are happy to hear that you find our products to be good quality at a decent price. We are also glad you found communication with us easy, and we hope you will return to our shop.
Kind regards,
Gym Master Customer Care Team
Gym Master GM3 adjustable incline/decline bench!
A great experience from start to finish - great quality, fast delivery, great price!
Why did I buy the GM3?
I've got an existing Mirafit M3 bench which is a decent bench but several design features annoy me (the seat post, the shape of the brace under the seat, the gap between the seat and the main back rest to name a few!)
As a result, I've been looking around for alternatives. Mirafit produce nice stuff but their prices have gone insane recently (even more so with 2nd hand!), so unfortunately none of their benches made the shortlist.
The US made benches are ridiculously expensive as well (even before the 'orange menace' tarrifs!), and generally speaking, they are too bulky/cumbersome for average UK/EU size home gyms.
In short, Gym Master are perfect for my needs - strong, well-made, well priced, nice looking, and above all, comfortable!
31 March 2025
Reply from Gym Master
Hi Adrian,
Thank you for taking the time to leave feedback, we really appreciate your comments.
We are glad to hear that after a lot of researching, you found our bench to be the best fit for your needs. We are also happy you are impressed with the quality and comfort of your bench!
Kind regards,
Gym Master Customer Care Team
Cable crossover.
Really happy with everything from good quality to quick postage. The customer service team was helpful as well. Highly recommend and will buy again.
31 March 2025
Reply from Gym Master
Hi Scott,
Thank you for your kind words,we really appreciate them.
We are glad to hear you are happy with the quality of your equipment and the fast delivery. We are also pleased that we were able to help you with your query.
We hope to see you order with us again soon!
Kind regards,
Gym Master Customer Care Team
Quick delivery and quality equipment at…
Quick delivery and quality equipment at a fantastic price point.
28 March 2025
Reply from Gym Master
Hi Ian,
Thank you for leaving us a review.
We are glad to hear you are happy with the quality of your equipment and the quick delivery.
Kind regards,
Gym Master Customer Care Team
Awful customer service
Awful customer service.
Ordered a Cable Crossover Machine as a gift and the delivery was a shambles with little help from Gym Master. Tracking from the delivery company reported 9 of 10 boxes, Gym Masters response was that it’ll probably arrive the next day. No sign of the missing box after a week so I contacted again, Gym Masters didn’t believe that the box was missing so checked with the delivery company who confirmed and would then investigate. Gym Masters refused to reissue the missing box. 10 days late the missing box arrived, as the courier was unloading the box different pieces of equipment like washers/bolts were rolling around the back of the van. After another few days Gym Master dispatched the missing parts. Requested a refund of the £40 delivery charge due to the issues/delays/missing parts were ignored.
20 December 2024
Unprompted review
Reply from Gym Master
Hello,
Thank you for taking time to leave your review. We apologise for the problems relating to the last parcel of your order, back in December last year.
We can see in our messages that we chased delivery of the last box with our courier, but I cannot see any mention of us refusing to deliver a replacement box. The quickest solution is almost always to chase your local depot, but unfortunately our courier let us down badly on this occasion.
I can see that you then contacted us on the 30.12.2024, in regards to the missing items, and we responded on the same day, organising the spare parts to be sent out to you. We ship all our items on a next working day service, but due to the time of year this was, we could not guarantee next day delivery.
Since then, we have received no contact from yourself in regards to further missing parts, any delay in replacement parts, or any request for a partial refund.
Please can you urgently forward us any messages that you believe have not been responded to, or send us screenshots so that we can investigate ASAP. Please contact us via contact@gymmaster.co.uk and we will get back to you as a matter of urgency. Escalations must be handled by email, but if you are still unable to reach us then please do contact us via phone on 01362 697700 between 8:30 am to 5:00 pm, Monday through Friday.
Kind regards,
Gym Master Customer Care Team
Ordered a squat step from here
Ordered a squat step from here. Delivery was less than 24 hours. Sturdy and quality piece of equipment. Would definitely order from here again.
27 March 2025
Unprompted review
Reply from Gym Master
Hi Tim,
We are glad you are pleased with your squat step and that it arrived quickly, we hope to see you order with us again soon!
Kind regards,
Gym Master Customer Care Team
Well where do I start.......
Well where do I start, please bear with me, I purchased the cable machine from this Company, arrived promptly, assembled and then realised that one of the bars at the side rub against the cable as you pull it down to work on your triceps as an example. I also realised the overall build quality was very poor it wasn't sitting level and the cable itself would get damaged pretty soon.
I then contacted the so called customer service team to send this back, they made this such a nightmare for me , threatening me with senior management involvement etc. Once I did send it back they analysed it like it's a £20k machine and noticed the slightest mark, and stated it was damaged and they wouldn't refund me, and were offering £75 gift voucher to spend on the website. The easy damage on the machine shows it's very poor quality and will not last.
They have my item and my money and are refusing to refund me anything, I hope it comes back on them as karma works that way.
I wouldn't use this company again even if someone paid me to do so.
I'm not really sure the reviews are genuine as honestly speaking this is one of the worst company's I have ever dealt with, very very bad non existent customer service.
I would give a minus 10 review if I could
20 March 2025
Unprompted review
Reply from Gym Master
Hello Sheraz,
The machine you returned to us is not the brand-new machine we sent you.
The machine we sent you was delivered on 29.01.25 @ 10.18.
You requested the return of the machine on 03.02.25. 4 days after delivery.
The machine you returned to us is covered in scratches marks and cuts. It is old and well used with ingrained dirt all over it.
When we received your complaint about the support handle getting damaged while using it, we assured you that this is impossible during proper usage as the pulleys pivot. We have sold thousands of this unit and I can confirm that we have never received a similar complaint. You decided that despite this answer, you still wanted to return your unit despite having thrown away all of the packaging.
We went over and above to enable you to return the item on the basis the rest of the unit was in new condition. Unfortunately, you then repeatedly failed to package the item sufficiently for collection, but we were eventually able to organise this for you in good faith. We repeatedly notified you throughout our messages that any damage including the original damaged handle would be deductible. We also explained that any damage during the return journey to us would be deductible, and you were fully responsible for providing adequate packaging.
Much to our surprise, the unit we received back was badly damaged and it also has ingrained dirt on many of the parts, which suggests have returned a much older used unit. We have shared numerous photos with you of the damage and parts with ingrained dirt. Such a large amount of ingrained dirt cannot possibly build up during your approximate 4 days of use.
We offered a £75 voucher for our site as a gesture of good will, but you have decided to refuse this.
Regards
Gym Master
6’ International Olympic Bar
Very happy with this bar. Good value and for my needs I feel there is no need to pay more elsewhere. It arrived extremely well packed and delivered by a friendly driver.
4 March 2025
Reply from Gym Master
Hello Pete
We are very pleased you are happy with your purchase and had a good experience with our courier. We will pass along your compliments.
Thank you for your review
Kind regards,
Gym Master Customer Care Team
Great product
Great product, fast delivery and great quality. Customer service is fast, friendly and attentive would highly recommend
3 March 2025
Reply from Gym Master
Hi Kammy
We are glad to hear you are pleased with your purchase and our service
We are always happy to help
Kind regards,
Gym Master Customer Care Team
Excellent gym step, and good service
Good price, good equipment and reasonably quick delivery.
The step is sturdy, and neatly packs down. It is satisfyingly non slippery.
3 March 2025
Reply from Gym Master
Hi Sam,
Thank you for leaving feedback.
We are glad to hear you are satisfied with the quality of the step, as well as the price and quick delivery.
Kind regards,
Gym Master Customer Care Team
Really impressed
Really impressed. I didn't spend much on my aerobic step but it's great, really happy with it. Great quality. The company also understand that communication matters, received email confirmation and was delivered really quickly. Would definitely recommend.
3 March 2025
Reply from Gym Master
Hi Joanne,
Thank you for leaving feedback.
We are glad to hear you are impressed with your aerobic step and that you were happy with our consistent communication.
Thank you for recommending us!
Kind regards,
Gym Master Customer Care Team
Amazing product!
Amazing product!
Absolutely love the lat pull down machine. Fast delivery and very easy to set up.
Wish I bought this earlier!
3 March 2025
Reply from Gym Master
Hi kawchar,
Thank you for taking the time to leave feedback.
We are glad to hear you are impressed with your lat pull down machine and that you order was delivered quickly.
Kind regards,
Gym Master Customer Care Team
Very pleased overall
Very pleased overall. Order turned up really quickly. Quality of the gym cage and all of the equipment. is very good.
5 March 2025
Unprompted review
Reply from Gym Master
Hi Paul
Glad to hear you are happy with your purchase and it arrived in good time
Kind regards
Gym Master Customer Care Team
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