Gym and Fitness Reviews 

4,273
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 415 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the friendly and highly knowledgeable staff members for offering expert guidance and making the entire ordering process completely seamless from start to finish. Buyers are deeply impressed by the robust build quality of the fitness equipment and appreciate the remarkably fast shipping times provided across multiple regions. However, some people mentioned experiencing frustrating delivery delays or unexpected scheduling issues regarding their local transport providers during peak periods. A few other reviewers also noted that shipments occasionally arrived with missing components or minor packaging defects that required customer service resolution.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the equipment is well built and durable.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping times... See more

Quality

Clients share positive opinions on quality, consistently highlighting the robust and durable nature of the... See more

Staff

Customers report extremely positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be exceptionally positive, praising the smooth and hassle-free purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Johnathan was extremely helpful and patient providing various quotations promptly. Once I made the purchase I was kept informed throughout the delivery process. Item was very well packaged and th... See more

Company replied

Rated 5 out of 5 stars

Delivery was prompt, the C20 was exactly as expected. It is solid and smooth, worth every cent!! Construction took time, but we did it in about 10 hours, the instructions were good, we had some help... See more

Company replied

Rated 5 out of 5 stars

Very good experience. I got a Force USA G3 starter package as well as multiple other parts shipped to Melbourne. The gym itself was shipped with 0 issues There were a few parts on back... See more

Company replied

Rated 5 out of 5 stars

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. On... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

Written by the company

Australia's largest supplier of Gym Equipment at the best pricing. 14-Day Change Of Mind Policy. Click to see our home gyms or commercial range.

Gym and Fitness. We want to help you live a fit and healthy lifestyle!

Written by the company

We stock a wide range of gym equipment, with strength equipment, cardio, cross training and so much more.
We've assembled a team of qualified trainers to help you find the most suitable equipment for your home gym, studio or commercial gym, keeping your budget, lifestyle and fitness goals in mind. Our awesome team is always keen to help, so please call us to discuss your needs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,273)

397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Excellent quality , assembly was also easy with clear instructions

7 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Helmut,

Thank you for your wonderful review. We're so glad to hear you're happy with the quality of your machine and found the assembly process easy to follow. Thank you for choosing Gym and Fitness and we hope to see you again next time.

Happy training!
GAF Team

Rated 5 out of 5 stars

What an amazing fitness company

What an amazing fitness company to deal with. Great product range, excellent pricing, fast delivery. 10 out of 10.

7 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Damien,

Thank you for the fantastic review! We're thrilled to hear you had such a great experience with us. We really appreciate your support and hope you enjoy your new equipment.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service

Great service all round.
Great product.

30 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Pieter,

Thank you for your awesome review. We're so pleased to hear you were happy with both our service and your product. Thank you for choosing Gym and Fitness!

Happy training!
GAF Team

Rated 5 out of 5 stars

These guys are experts

These guys are experts, were very helpful assisting me in choosing the equipment suitable for the uses I needed, which did not result in them suggesting the most expensive item, quite the opposite. Once ordered, they have terrific post sales updates about the equipment and delivery. Suggest options for installation where assistance is needed. A great product was delivered quite quickly. A very professional outfit - most companies could learn from how they go about doing business.

26 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Mike,

Thank you for your fantastic review! We're delighted to hear our team helped you find the right equipment for your needs and that you had a great experience from purchase through to delivery. We truly appreciate your support and hope you enjoy your new setup.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great Customer Service

A dumbbell rack I purchased was missing some pieces - obviously a manufacturer issue. The response from Gym and Fitness was fantastic. They replied promptly to my enquiry and quickly sent me the missing pieces. Could not be happier.

2 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Joseph,

Thank you for your kind review. We're sorry your dumbbell rack arrived with missing parts but we're glad we resolved it quickly for you. Thanks again for sharing your experience with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Home Gym Mats

The order acknowledgement and ongoing tracking was good, notified of delivery and very happy with the quality of the product.

28 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Bryan,

Thank you for your wonderful review. We're so pleased to hear you were happy with the service and product you received. Thanks again for sharing this with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service every one was amazing the…

Great service every one was amazing the usa force multi trainer was extremely good quality

2 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Bradley,

Thank you for your wonderful review! We're thrilled to hear you had a great experience with our team and that you're loving the quality of your equipment. We appreciate your support and hope you enjoy your new setup.

Happy training!
GAF Team

Rated 5 out of 5 stars

Delivery fast.

Delivery fast.
Quality and price.
Customer service.

25 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Cheng,

Thank you for your review. We're so glad to hear you had a great experience with us. Thank you for choosing Gym and Fitness and we hope to see you again next time.

Happy training!
GAF Team

Rated 5 out of 5 stars

Worth the money

Awesome bench, great communication from G&F.

2 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Pat,

Thank you for your review. We're so pleased to hear you're happy with your bench and that you had a great experience with our team. We appreciate your support and hope you enjoy your new equipment.

Happy training!
GAF Team

Rated 4 out of 5 stars

The product is excellent but let down by delivery service

The product is excellent, and I was very happy with the service provided by your company. Unfortunately, the overall experience was let down by the delivery service.

The delivery did not arrive on the scheduled day, and I only received an apology after I called, having waited at home all day. I was then assured that the delivery would be rescheduled for the following day and that I would receive a phone call beforehand to confirm I was home.

However, no call was made, and the delivery arrived without any prior notice. While I appreciate the quality of the product and the service from your team, the delivery experience was disappointing and caused unnecessary inconvenience.

2 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Frank,

Thank you for your feedback. We're delighted to hear you're happy with the product and the service from our team. We're sorry to hear the delivery experience didn't meet expectations and appreciate you sharing your experience.

We appreciate your feedback and we'll continue working with our delivery partners to improve communication and reliability. Thank you for your support.

Happy training!
GAF Team

Rated 5 out of 5 stars

The customer service was great

The customer service was great. My Force USA G4 All in One trainer delivery was timely, easy to assemble and great quality.

26 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Solomon,

Thank you for the great review. We're delighted to hear you had a positive experience with our customer service and that your G4 arrived on time and met your expectations. We appreciate your support and wish you many great workouts ahead.

Happy training!
GAF Team

Rated 5 out of 5 stars

costumer service was really helpful and professional.

costumer service was really helpful and delivery on time as promised

25 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Maico,

Thank you for your kind review. We're so pleased to hear our customer service was helpful and that your order arrived on time as promised. We appreciate your support and hope you enjoy your new equipment.

Happy training!
GAF Team

Rated 5 out of 5 stars

First time customer but will definitely buy again

I was a first time customer at Gym and Fitness, and can’t honestly say I was blown away by their level of service!
Communication was amazing and I was informed of the delivery process throughout and even received installation tips.
The bench itself is very well built and I am absolutely loving using it. It replaces an older bench and the difference in quality with the Force USA bench is really impressive

1 July 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Hiten,

Thank you for your fantastic review! We're thrilled to hear your first experience with us was a great one and that you're loving your new Force USA bench. We really appreciate your support and look forward to helping you again with your fitness journey.

Happy training!
GAF Team

Rated 5 out of 5 stars

Quality Products + Fast Delivery

Great quality range available,and the items I ordered were delivered exceptionally quickly. Sadly I wasn't able to order an item that I had been on the waitlist for, will need to submit my order faster next time.

29 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi there,

Thank you for your wonderful review. We're so glad to hear you were happy with the quality of our products and the fast delivery. We're sorry you missed out on the item you were waiting for, our most popular products can sell out quickly. We really appreciate your support and look forward to helping you with your next order!

Happy training!
GAF Team

Rated 5 out of 5 stars

Great products and fast delivery

Great value gym gear, great quality and fast delivery
Will be back to keep adding on

23 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi there,

Thank you for your great review. We're thrilled to hear you're happy with the quality of your gym gear. We appreciate your support and look forward to helping you grow your home gym with us.

Happy training!
GAF Team

Rated 5 out of 5 stars

Very good gym mats

Very good gym mats. Good price, cheap and quick shipping. And everything as advertised.

28 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Sam,

Thank you for your fantastic review. We're so glad you're happy with your purchase. We really appreciate your support and hope to serve you again soon.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great customer service and quality machine

Dan at Gym and Fitness was professional, knowledgeable and very helpful. He answered all of our questions quickly and even helped us split our payment between an upfront amount and Afterpay, which isn’t normally available online.

We are very happy with our Force USA G4 All-In-One Trainer. The quality is excellent, and it has everything you need for a complete home gym. Highly recommend.

27 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Ashlee,

Thank you for your fantastic review! We're delighted to hear that Dan was able to help you find the right solution and make the purchasing process as smooth as possible. It's great to know you're loving your G4 and its quality. We truly appreciate your recommendation and wish you many great workouts ahead.

Happy training!
GAF Team

Rated 5 out of 5 stars

PROMPT SERVICE

I was able to make my selection after looking at reviews online. The option to pay in 4 was welcome. Item was delivered within the week.

26 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Karen, thank you for your great review! We're glad you had a great experience with us. We appreciate your support and hope you enjoy your new equipment.

Happy training!
GAF Team

Rated 5 out of 5 stars

Great service on every level

The team were very responsive, offered an extremely competitive price, arranged shipping in a timely manner and kept me up to date with the product every step of the way.
The assembly was fine and we are really satisfied with the service and the equipment. Thanks!

25 June 2026
Gym and Fitness logo

Reply from Gym and Fitness

Hi Belinda,

Thank you for your wonderful review. We're so pleased to hear you were happy with our service. Enjoy your new equipment and thank you for choosing Gym and Fitness!

Happy training!
GAF Team

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