GWR Waste Management Reviews 

We had a lovely guy Adam Leaver from GWR Waste Management come into our Bistro earlier this week and gave us a quote into our Business Waste. As we were paying nearly double with your current Waste provider. Adam was very professional and knowledgeable and managed to save us money on our monthly business bills. We would definitely recommend GWR Waste Management and look forward to working with them.

All the staff were friendly, helpful and efficient. I would use them again.

Although we experienced a few teething problems when we first joined GWR, the service has been exemplary ever since.

Marianna in the Onboarding Team has been amazing throughout the process. She is incredibly helpful, quick to respond, and always keeps us fully informed of what is happening. Her communication and support have made a real difference, and we couldn’t be happier with the service we have received from her.

Thank you, Marianna, for all your help and continued support.

A brilliant waste management company, and I've used a few over the years. Great value and excellent customer service

Having contacted GWR concerning a problem pickup, Jo not only resolved this but identified the on going issue and went out of her way to eliminate this problem in the future. Great customer service!

Very helpful and always kept us informed about what was happening as we moved across to a new company - Marianna has been a star throughout the process, Very professional.

Do not use this company. We had repeated missed collections meaning refuse was left piled up which was both a health hazard and really offputting for our campsite guests.
Due to this, and various other problems, we decided to use a different company and were then charged for terminating the contract without the notice required. GWR are now threatening to take us to court.
I haven't reviewed GWR before, but if I can stop anyone else having this problem, it will be worth it. Please don't use this company.

We left a review in April warning those considering using this company to AVOID at all costs.
This is without doubt the most dysfunctional and disgraceful outfit we have ever delt with in 16 years.
Don’t be bullied by their tactics of hiding behind their worthless contract. Use the Consumer Rights act 2015 and the Misrepresentation Act 1967 along with the Consumer Protection from unfair trading regs 2008 to end any association you have with them.
Stay well away if considering using them. You have been warned!

Great Waste Management (GWR) operates a deeply flawed service model. While the first few months may proceed without issue, any subsequent problem, whether a billing discrepancy or a missed collection, escalates into a prolonged battle. The company fosters a toxic culture of deflecting responsibility, routinely hiding behind their status as a broker to completely evade their contractual obligations. Operationally, this company is highly unreliable. Customers must be prepared to wait weeks for missed bins to be collected. Worse still, GWR demands payment in advance for collections that simply do not happen, only to penalise customers by adding fabricated excess weight charges to the following invoice.
Terminating a contract with them is an administrative nightmare with threats of thousands of pounds to pay in order to leave. It took months of continual emails and phone calls to end our agreement, and even then GWR refused to provide any formal confirmation of the cancellation; they merely ceased collections without a word of notice.
This company seems to function as a money-making scheme with zero regard for customer service, relying instead on bully tactics when you raise an issue.
Avoid this company at all costs. If you are trapped in a rolling contract, save yourself time and stress by bypassing their customer service email entirely; send a hard copy letter directly to the Director/Head office, as they seem to be the actual decision-making authority.

If I could do zero I would. I am reporting them to the financial ombudsman absolute shocking experience over charging non collections told them in April I didn’t want to use them anymore they said I was in contract until June told them in June and now they want to charge me £1700 to leave there bins have been collected I now have another supplier I will not be paying you for a bad service I really do not know how you are still trading total scam of a company that are agents for waste company’s how awful for those companies they cannot be doing you any favours. Invoicing is a joke most of the time. I never write bad reviews but I am shocked by this tactic that they use to force you to stay

AVOID AT ALL COST.
You will truly regret entering into any agreement with this amateur company.
Really shocking customer service , over billing, service recovery failure and refusal to engage.
They operate in a parallel universe with no regard for customers. You will be fed a constant stream of false statements and lies.
YOU HAVE BEEN WARNED!

Absolutely terrible service we have had numerous issues where the bins have not been collected and any and all attempts to get a rectification have fallen on deaf ears. staff are non communicative and simply ignore basic requests. We neighbour another company that does have their bins collected however the collection guys state they can't find us or our bins, absolute hogwash we are no more than 500 metres from the other venue. We would terminate this contract if we could but there is a significant fee we are looking into breach of contract as they are failing in their contracted duties, bins are overflowing. when they eventually turned up emptied the bin but left the excess which they had failed to collect previously. no invoices are supplied so keeping track of what we are being charged for is impossible. Nightmare just simply avoid. Customer Service Non Existent

21/03/2026
Trustpilot is magical. Person J from GWR has responded with a whatsapp message that he tried to make contact 11 days after the initial query and could not get thru to my phone. Another excuse! I did not even receive a missed call.
I am saved by them being inept. I called GWR on 09 March 2026 and spoke to Person L regarding waste collection for my two businesses. I was told that Person J will call me to discuss the prices. I never received a call so I called again on 13 March and spoke to Person L again and was assured that Person J will call definitely. Still no one called me. I called again to on 18 March only to tell them I am not interested and spoke to a Per person C. I explained to him how I have been expecting a call from Person J and I am not interested anymore and how I have been very disappointed by the lack of professionalism. Person C said, I will let Person J know, to which is said you would rather tell his manager as telling him anything is like telling something to wall. I have just realised how bad are the reviews and now I want to thank Person J for not calling me back 🙂

Avoid this company. We have experienced repeated missed collections for over 3 weeks with no resolution.

The service does not match what was promised at the point of sale, and communication has been poor throughout.

This has caused serious disruption to our business operations. We are now escalating the matter to the relevant authorities.

Should be a zero star rating... dont listen to the 5 star reviews they are lies. This company is a rip off merchant! Dont sign their contract as you won't be able to get out of it!

Don’t bother, unprofessional and rude people, they have no idea how to run or manage a company , they operate in some ways that don’t even seem legitimate and they are questionable. Had only problems with them 2.5 years. They kept charging my card after the end of our contract and despite having written confirmation on multiple occasions that after the end of the contract I don’t wish to continue, they confirmed too, but kept charging my bank for 3 months. After I realised and let them know about that, they agreed they are wrong but still refuse to give a refund by finding the most absolutely non sense reasons. Save your business and money and stay away.

Update regarding their answer:
If you guys want to look like a company that follows the laws and you are legit, try at first place not to charge illegally your clients when the contract has expired. You didn’t mention anything about this because you know the BS you have done.

⭐☆☆☆☆

Unfortunately our experience with GWR has been very disappointing.

We experienced repeated missed or delayed waste collections over several months, requiring staff to regularly chase services by phone. While collections were often later “caught up”, the ongoing unreliability caused disruption to our operations.

When concerns were raised, responsibility was deflected on the basis that GWR acts as a broker. We were told that delays do not constitute a breach of contract and that our only options were to remain in contract until 2027 or pay an early termination fee of £2,320.50 plus VAT. This position was upheld at director level, with the service failings defended as acceptable within the waste sector.

After months of issues, the suggestion to move us to a different supplier was only raised at the end of the process.

The lack of accountability for a regulated waste service is concerning. We would advise other organisations to carefully consider service reliability and exit terms before signing a long-term contract.

We have been with GWR Waste Management since 2020, but over the last months both the collection service and customer service have gone significantly downhill.

Collections are frequently missed with no communication at all. When you call the office, you’re told they will “check with the supplier and get back to you” — but they never do. As a result, you end up spending a large part of the business day chasing and checking, which is completely unacceptable.

The contracts are also very customer-heavy, with plenty of obligations on the customer’s side but little to no accountability on theirs. For example, if a collection is missed on a Monday, they won’t return until Friday, and then still come again the following Monday to collect just 3 bags from a 110L bin — yet charge the full amount as if the service had been delivered properly.

Unfortunately, due to the strict 3-month notice period, we missed the cancellation window and are now tied in for another year, despite the ongoing service issues. This has made the situation even more frustrating, as we are paying for a service that is unreliable and poorly managed.

Great company for service and communication.

Setting up was easy and communication great.