Splendid service! Called out to attend to a faulty alarm (wouldn’t stop ringing) in the late afternoon. Engineer Ant despatched by Karen (who kept me in touch with his whereabouts) and he arrived wit... See more
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TERRIBLE COMPANY! DO NOT USE! I needed to clear a tamper alarm after replacing my sensor battery’s. Guardian wouldn’t release/reset my engineers code. Wanted a stupid plucked... See more
Guardian have looked after us very well indeed over the last twelve years across three sites. We like them and their engineers and would recommend them wholeheartedly. My only comment would be that th... See more
Company replied
Extremely helpful engineer attended yesterday to resolve a log in issue with my burglar alarm. As I was just about to head out of my house as he arrived he offered to re-attend at a more convenient ti... See more
Company replied
3.3
Average
59 reviews
Hasn’t replied to negative reviews
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great service
3 August 2023
Unprompted review
Reply from Guardian Security & Fire
Many thanks for posting your 5* review regarding the service you have received from our team. Kind regards Service Manager, Guardian Security & Fire Ltd
Reply from Guardian Security & Fire
Thank you for your kind comments and your 5* review, feedback is very important to us and we very much appreciate you taking the time to comment on the service you have received from the Engineer. The Guardian Service Team
Visiting engineer was very…
Visiting engineer was very knowledgeable, and courteous. He knew exactly what was required.
1 August 2023
Unprompted review
Reply from Guardian Security & Fire
Thank you John for taking the time to give such a fabulous 5 star review. I will certainly pass your comments to the Engineer, great feedback is always great news for the team. Guardian Service Manager
The service from Guardian is always SUPERB
The service from Guardian is always first class from the moment you make the call to to engineer arriving.
They are superb. The staff are super friendly and helpful. They are a joy to deal with. thank you guys
24 July 2023
Unprompted review
Reply from Guardian Security & Fire
What a lovely review, The service team are always here to help, thank you for taking the time to post your much valued 5* review it is much appreciated. The Guardian Service Team
Glen was very knowledgeable and took…
Glen was very knowledgeable and took time to explain how our fire system and emergency lighting worked. Friendly and helpful. Thank you for a great service. St Peter’s memorial hall.
21 July 2023
Unprompted review
Reply from Guardian Security & Fire
Dear Kate, I will indeed pass your comments to Glen, it is good to know our Engineers continue to deliver the service and knowledge expected of us. A big thank you from the service team.
Sam C was amazing!
Thanks goodness Sam C in accounts answered the phone when I called - she managed to clear up in a few minutes the issues I had been trying to have resolved with invoices/direct debits for over a year. Such a relief to have everything finally sorted out. Thanks Sam!!
26 May 2023
Unprompted review
Reply from Guardian Security & Fire
Thank you for your comments and your 5* review noting the great assistance your received from Sam and that she was able to resolve your issues, I will indeed ensure that your kind comment is passed on to her and the team. Kind Regards Lisa Home, Service Manager, Guardian Security & Fire Ltd
great service as always
5 April 2023
Unprompted review
Reply from Guardian Security & Fire
Thank you for taking the time to post your your 5* review, our team very much appreciate your acknowledgement of the services provided. Kind regards. Lisa Home Service Manager. Guardian Security & Fire Ltd
Charming guy
Adam was old school polite helpful and a credit to your company.
5 April 2023
Unprompted review
Reply from Guardian Security & Fire
A great 5* review for our Engineer Adam, thank you. I will ensure your kind comments are passed on, it is always appreciated that our Engineers are recognised for the good service they continue to provide. Kind Regards. The Guardian Security & Fire Service Team.
Fantastic service from start to finish
Fantastic service from start to finish. Would highly recommend A*****
29 March 2023
Unprompted review
Reply from Guardian Security & Fire
Thank you for your 5* review, we very much appreciate your time in acknowledging the great level of service received, this will passed to our team. Kind regards Lisa Home, Service Manager. Guardian Security & Fire Ltd.
Very efficient technician
Very efficient technician. No interruption to work day.
Excellent interaction with all staff involved. Easily helped with my issue.
22 March 2023
Unprompted review
Reply from Guardian Security & Fire
The service team thank you for posting your 5 star review and are pleased that we we able to assist in the issues you had with your system. Thank you again, it's great to hear that we continue to provide the service expected by our customers. Kind regards, Lisa Home, Service Manager. Guardian Security & Fire Ltd.
Staff are super friendly
Staff are super friendly, efficient and helpful. Both the engineer who came to do the initial check up and the two young men who came today to change the batteries were very professional, polite and did a great job.
10 March 2023
Unprompted review
Reply from Guardian Security & Fire
Thank you for taking the time to write your 5 star review it is very much appreciated and will certainly be passed to the team. Kindest regards Guardian Service Manager
Look elsewhere if you can
This company took over another local firm a couple of years ago. Engineers clearly not trained on the system and faults started to occur since the takeover. Contract is now expensive and not worth the money
10 January 2023
Unprompted review
Reply from Guardian Security & Fire
Dear Phil,
If you could please contact our office I would be more than happy to discuss your concerns and costs with a view to looking at any reductions that can be made. To enable us to ensure we are up to speed with the ever evolving technologies all our Engineers regularly attend training courses and are fully trained on the majority of systems, older systems can sometimes be challenging as many parts are unobtainable, however our Engineers endeavour to rectify any faults however new or aged the alarm. Guardian Service Manager.
Woeful!
Guardian have repeatedly ignored my emails and continue to send me invoices even after I have cancelled my contract with them.
9 November 2022
Unprompted review
Reply from Guardian Security & Fire
I have looked into your account and can see that correspondence had been received from you regarding the cancellation of the services provided by Guardian Security. Please accept our apologies for the inconvenience of receiving an invoice I can confirm that this has now been rectified.
If we can be of further assistance in this matter please let us know. Guardian Service Management.
5 star service
I recently had my usual annual alarm service and the engineer James picked up a problem with one of our PIRs. He logged the fault to be investigated by another engineer who sorted out the problem and discovered another one from a while back, which we didn’t realise we had. We have a very old system which most young engineers will not have come across before. This didn’t phase Jo. He quickly did some research on his phone, solved the problem and left very happy customers with his service. He was a lovely cheerful happy guy who explained everything he did and solved the difficult problems. I wish everyone was like him.
17 October 2022
Unprompted review
Reply from Guardian Security & Fire
Thank you for your 5 star review, I will indeed pass your comments to our Engineer, Technology is constantly progressing and although older systems are still operational and can be maintained they sometimes require a specialized Engineer and we are pleased that Joe was able to assist and rectify any issues. The Guardian Service Team
Excellent Service
Excellent Service. Engineer was very polite and got the job resolved quickly and professionally.
19 January 2022
Unprompted review
Reply from Guardian Security & Fire
A great 5* review thank you.
Guardian Security Service Team
Fantastic service.
Lisa Home at Guardian Security has been wonderful in helping me with a fair few difficult enquiries. She's always helpful and willing to go the extra mile to make sure everything goes smoothly. I can't thank her enough for all of her help, she's a credit to Guardian Security.
23 December 2021
Unprompted review
Reply from Guardian Security & Fire
Thank you John for your 5 star review and kind comments they are very much appreciated, we are always pleased to hear that our team continue to provide the level of service expected from us and will indeed pass your comments on. Kind regards The Guardian Service Team
Had problems connecting my new phone to…
Had problems connecting my new phone to the alarm system and Lisa was able to sort it all out over the weekend which was much appreciated.
1 November 2021
Unprompted review
Reply from Guardian Security & Fire
Thank you Keven for taking the time to leave your 5 star review it is very much appreciated. Happy that we managed to resolve the issues with your new phone, always here to help. Kindest regards The Guardian Service Team
Wow!
Wow, had the pleasure of meeting someone driving one of your nicely sign written dark red vans, driving down a single track country lane in Shottenden at approx 1 P.M. 10/09/21, driving too fast round a blind bend he could barely stop, and he ended up in to the muddy bank to stop short of where I was already stationary. When he had reversed back to a passing point, I politely indicated to him to slow down, when he told me to F##k Off, Is this the image you are happy to send out? Public image? Maybe invest in some public relations or anger management courses.
11 September 2021
Unprompted review
Reply from Guardian Security & Fire
We are disappointed to read your comments regarding the reported actions of a member of our team. Please be assured the incident will be fully investigated. Unfortunately due to you not being a client of Guardian Security we are unable to contact you directly and would be grateful if you could contact our office at your earliest convenience to discuss this encounter further.
Guardian Security & Fire Ltd Management.
All good and problem solved
13 August 2021
Unprompted review
Reply from Guardian Security & Fire
Thank you Mr Wheatley for posting your review, we are pleased to have provided telephone assistance in the the resetting of your alarm.
Kindest regards. The Guardian Service Team.
Intermittent fault
I phoned about an intermittent fault. The telephone receptionist was incredibly helpful and organised for a technician to visit the following day. In turn, he was also helpful, thorough and knowledgeable and agreed an upgrade plan with me to resolve the issue. Great service.
20 July 2021
Unprompted review
Reply from Guardian Security & Fire
Dear Mr Farrant, Thank you for taking the time to leave your 5* review and comments regarding the helpful service received by our team.
Kind regards
Guardian Service Team
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