Guardio Reviews 

14,778
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 6,177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the mobile application for keeping their daily online activities safe and successfully blocking malicious websites and spam. Many consumers appreciate the remarkably simple setup process and feel much more secure while browsing the internet every single day. However, some people mentioned experiencing notable difficulties when managing account settings or trying to shift between different subscription plans. A few other consumers also felt frustrated because the security tool occasionally blocked legitimate websites and unnecessarily interrupted standard phone calls. Some reviewers also noted that the overall system complexity made initial onboarding slightly confusing for users.

What people talk about most

Website

Customers consistently note positive experiences with website protection, expressing great satisfaction with... See more

Product

Clients share positive opinions on product, noting it provides complete security and stops malicious attacks... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the reliable protection... See more

Application

Users describe positive interactions with application, expressing great satisfaction with the reliable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Title: Identity Theft Protection When I was notified by the bank that my Social Security number was found in the dark web I went into full blown panic mode. Guardio was right there to guide me throu... See more

Company replied

Rated 5 out of 5 stars

Guardio has stopped malicious attacks on my iPhone more than once since I started using it a couple of months ago I will not be without it. My phone also works better since I downloaded the Guardio ap... See more

Company replied

Rated 5 out of 5 stars

Guardio has helped make our online activities safe. When anything questionable or malicious comes up Guardio automatically warns us about it. It has even shut down sites that we have attempted to open... See more

Company replied

Rated 5 out of 5 stars

Guardio started protection right away, even before I had every option set up. During the set up process Gaurdio provided instructions. All the steps needed to take from “Settings” to completion of set... See more

Company replied


Company details

  1. Computer Security Service

About Guardio

Written by the company

Guardio is built to protect the way people live online and keeps you safe from scams, phishing, identity theft, and more.

With real-time alerts, proactive monitoring, and cross-device coverage, it secures your devices, accounts, and personal information without slowing you down.

Guardio detects threats early and helps stop them before they cause harm. Whether you’re browsing, banking, or texting, it runs quietly in the background, providing visibility, guidance, and peace of mind.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(14,778)

6,075 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

redundancy

What is wrong this time? I would be happy if you answered that question yourself. I have already paid for a month protection. And you're saying I'm still at risk. Well, are y'all not doing your job?

13 September 2026
Unprompted review
Guardio logo

Reply from Guardio

Thanks for flagging this, Jimmy. An alert like that can have a few different causes, and we'd like to get to the bottom of it for you. Email support@guard.io with your account details and the team will look at exactly what's being flagged. Protecting you, and keeping it clear, is what we're here for.

Rated 4 out of 5 stars

Guardio review

So far, GUARDIO has informed me of breaches in security and helped me resolve them. It has kept me from malicious sites as I do online shopping.

17 October 2026
Unprompted review
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Reply from Guardio

Thank you, Marcy! Flagging breaches and helping you fix them, plus keeping shopping safer, is exactly the job. That said, it seems like your experience wasn't perfect, so please don't hesitate to reach our support team at support@guard.io with any issue. Here to keep you protected. 💚

Rated 4 out of 5 stars

Good communication with Taylor

Good communication with Taylor. The only negative is that prices are quoted in US$ which can cause errors in countries like Australia who use $ of lesser value

17 October 2026
Unprompted review
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Reply from Guardio

Thank you, Judy! Glad communication with Taylor went well. If anything looks off with a charge on your account, email support@guard.io and the team can look at your specifics. Here to keep you safe online.

Rated 5 out of 5 stars

Guardio had helped with spam

Guardio had helped with spam. Unwanted ads. Definitely worth getting it.

1 August 2026
Unprompted review
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Reply from Guardio

Thank you, Sharon! Fewer spam messages and unwanted ads is a win we love to hear. We've got your back.

Rated 1 out of 5 stars

I applied to subscribe to Guardio.

I applied to subscribe to Guardio. They offered $10.99 a month for a year. They then took out a year's payment. They killed any trust I had in them. They did convert me to monthly payments at $18.99 a month. I still feel ripped off. The way they presented their offer was misleading at best. I can't help but think it was presented that way on purpose. Unfortunately I have nothing good to say about them.

17 October 2026
Unprompted review
Guardio logo

Reply from Guardio

Let's get this looked at properly. Email support@guard.io with your account details and the team will dig into exactly what happened with your plan. Protecting you, including your money, is what we're here for.

Rated 4 out of 5 stars

Great service

Great service, customer care and excellent product that I've learned to trust with keeping me safer online

17 October 2026
Unprompted review
Guardio logo

Reply from Guardio

Thank you, Betsy! Earning your trust means a lot to us. That said, it seems like your experience wasn't perfect, so please don't hesitate to reach our support team at support@guard.io with any issue. We've got your back. 💚

Rated 5 out of 5 stars

Guardio has always gave me and my…

Guardio has always gave me and my family a piece of mind. Knowing our internet protection is safe means more. They knew I was having hard time and was willing to work with us. Means more than they know. Victor and Tiffany were awesome with their support and help! Guardio should be proud of them.

16 October 2026
Unprompted review
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Reply from Guardio

Thank you, Tammy! We're so glad Victor and Tiffany were there for you, and that your family feels safe online. That's what we're here for. 💚

Rated 5 out of 5 stars

I had absolutely no problem with asking…

I had absolutely no problem with asking them questions and they replied very quickly. I highly suggest you get guardio it watches all scams and stops them.

17 October 2026
Unprompted review
Guardio logo

Reply from Guardio

Thank you, Gaynell! Quick answers and scams stopped is what we aim for, and we appreciate you spreading the word. Here to keep you protected.

Rated 5 out of 5 stars

I love Guardio

I love that Guardio takes care of suspicious texts, emails

17 October 2026
Unprompted review
Guardio logo

Reply from Guardio

Thank you, Patricia! Keeping suspicious texts and emails out of your way is our favorite kind of work. That's what we're here for. 💚

Rated 5 out of 5 stars

Great to have protection

I’m enjoying the protection especially when on a website really good
thanks

17 October 2026
Unprompted review
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Reply from Guardio

Thank you, Janice! Glad you feel covered while browsing. Here to keep your time online safe.

Rated 5 out of 5 stars

Great experience

Great experience. It stopped me from going to malicious sites from social media numerous times. I’m now expanding to the duo plan to get my husband and his phone and email addresses connected

17 October 2026
Unprompted review
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Reply from Guardio

Thank you! Stopping those risky links from social media is exactly the job, and protecting your husband too is a great move. We've got your back. 💚

Rated 1 out of 5 stars

Guardio Double Charged me and refused to refund

When I signed up for Guardio in September 2025, I failed to notice that they ran a duplicate charge 1 week after the first charge on the same email paid the same way. Now that I discover THEIR ERROR a year later they say it is past the 3 day cancellation period. I had but 1 account and they charged me for 2. That is fraud. I was not planning to renew as I did not get much IF ANY benefit so when I got a notice that my subscription was going to cancel as they could not run the charge thru, I did not bother cancelling since it was already taken care of. However, somehow they got the charge thru and when I noticed it a week later, they said it was past their refund period. Who is going to protect us from the company that supposed to be protecting us?

16 October 2026
Unprompted review
Guardio logo

Reply from Guardio

Gus, we understand why these charges are concerning. We'd like to take another look at your billing history and what happened with your subscription. Please contact support@guard.io so our team can review this further and help clarify things.

Rated 5 out of 5 stars

I’ve been their customer and I trust them and it’s not easy to get my trust 😊

They catch a lot of bad things that none of us are even aware is going on in our phones or computers! They let you know what they catch too! And they evidently care very much as they respond when I have a question!

16 October 2026
Unprompted review
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Reply from Guardio

Earning your trust means a lot to us, Debra! 💛 We're glad our alerts and support team are helping you feel safer online. We've got your back!

Rated 5 out of 5 stars

Guardio has been extremely helpful

Guardio has been extremely helpful in blocking spam and potential scam websites & emails. The customer service is excellent with quick responses for any questions.

16 October 2026
Unprompted review
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Reply from Guardio

Thanks, Karen! 💛 We're glad Guardio is keeping suspicious sites and emails at bay, and that our team has been there when you need us!

Rated 5 out of 5 stars

Feel confident my information is…Guardio confidence

Feel confident my information is protected . Company gives warning and blocks spam sites . I have enjoyed getting tips , safety precautions and tasks to take care of to ensure I’m not being phished scammed and my information is safe .

16 October 2026
Unprompted review
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Reply from Guardio

We love that you're putting those safety tips to good use, Carole! 🛡️ Staying informed is a big part of staying protected. Thanks for trusting Guardio!

Rated 5 out of 5 stars

Peace of mind

Having peace of mind when I click on a website, and Guardio is like a shield that goes before me.

16 October 2026
Unprompted review
Guardio logo

Reply from Guardio

We love that comparison, Robin! 🛡️ Giving you peace of mind while you browse is exactly what we're here for!

Rated 1 out of 5 stars

Someone was able to use my card number that only Guardio had

Was charged for an inactive subscription then they said refunded but no refund showing on my bank account. Other withdrawals taken totalling over$1000.00. Name on bank record is GUARDIO, but Guardio folks seem to have no record of these charges This will be reported to Royal Canadian Mounted Police. Rechecked my bank statement and see - was refunded for inactive subscription dollar amounts they quoted were in US dollars and my bank statement is in Canadian dollars.Same dollar amount was withdrawn on same day as refund Suspicious

4 October 2026
Unprompted review
Guardio logo

Reply from Guardio

Shirley, we take concerns about unauthorized charges very seriously. Please contact support@guard.io so our team can further investigate the transactions and refund status. We want to help you get clear answers.

Rated 5 out of 5 stars

Awesome response to my troubled issues…

Awesome response to my troubled issues and appreciated Taylor for going the extra mile to help me out !!! 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼🙏

16 October 2026
Unprompted review
Guardio logo

Reply from Guardio

We're so happy Taylor was able to go the extra mile for you! 💛 We'll make sure your kind words reach her. Having someone you can count on makes all the difference, and we're always here to help keep you protected!

Rated 5 out of 5 stars

Guardio Customer Service

Taylor at Guardio has been extremely helpful with questions I've had about a few questionable emails I've received and what to do with them. Her tips about the red flags to look for have been great. She is very patient and thorough in explaining how to deal with them and her responses to my questions are almost immediate. This retired "older" woman very much appreciates Taylor's help and I love that I can communicate with a real person.

16 October 2026
Unprompted review
Guardio logo

Reply from Guardio

This is wonderful to hear, Nancy! 💛 Taylor will love knowing how much her guidance has helped. Recognizing those red flags is such an important part of staying safe online, and we're glad you have someone you feel comfortable turning to. We've got your back!

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