Guajastudio Reviews 

242
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, beautiful sustainable designs, and wonderfully comfortable clothing fits that look very classy. People also highlight the remarkably prompt delivery times and the lovely, carefully wrapped gift packages that always arrive in pristine condition. Consumers genuinely appreciate the extremely friendly and helpful customer support team that makes the entire online shopping process exceptionally smooth and pleasant. However, some people mentioned occasional frustrating issues with external delivery services, unexpected local package retrieval hurdles, and somewhat expensive return shipping costs experienced during travel.

What people talk about most

Product

Customers expressed absolute satisfaction with the product, frequently praising the high-end fabrics, unique... See more

Quality

People report high satisfaction and appreciation for the exceptional quality and timeless design of the... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting fast, prompt, and... See more

Customer service

Clients share positive opinions on customer service, highlighting that the support team is exceptionally... See more

Order

Reviewers highlight high satisfaction with their order experiences, often praising remarkably fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have loved Guaja Studio since I started getting my first pieces a couple of years ago. The shopping experience always runs smooth, the designs are great and good quality, with nice cuts. Shopping fr... See more

Company replied

Rated 5 out of 5 stars

The pieces are high-quality and simply beautiful! I was pleasantly surprised by how quickly my order arrived. I was also really happy to see that the items I ordered were packed so efficiently in a re... See more

Company replied

Rated 5 out of 5 stars

I was following GUAJA for a little while and felt attracted to the story, transparency, designs and quality that seemed to be excellent. I decided to get a pair of trousers and I was very pleased th... See more

Company replied

Rated 5 out of 5 stars

I love every single piece from Guaja. The clothes are high quality, beautiful and authentic. And the customer support, specifically Ines, is everything you could wish for🙏🙏 super thoughtful and help... See more

Company replied


Company details

  1. Clothing Store

Written by the company

GUAJA. is a Portuguese Prêt-a-Porter brand founded in 2019 by two sisters and their mother. We specialize in high-quality, timeless, and sustainable fashion for the busy women in the city. Each piece is ethically crafted in our home town. GUAJA. supports local communities, promoting fair wages and ethical production. Our mission is to provide elegant, long-lasting, and stylish designs for empowered women who are always on the go.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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1-star

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4.8

All reviews

(242)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Lovely style and quality!

I had been wanting some pieces for guaja for a while but wasn't sure how the pieces would fit on my body, I have an hour glass figure and have a wider hip to waist ratio than average, after messaging guaja on Instagram for their advice, I ordered the sizes as suggested and they fit wonderfully!! I am so happy with my purchases and feel the quality is so good. I will for sure be buying from them again :)

1 August 2025
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Reply from Guajastudio

It makes us so happy to know our sizing advice worked out well for you. Finding the right fit can feel tricky sometimes, so we’re glad you felt supported and confident in your choice. 💛

Since you rated us 4 stars, we’d love to know what we can do to make your next experience a perfect 5. We’re always looking for ways to get better for our customers, and your feedback would mean a lot.

All the love,
GUAJA. Team
p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio 💛

Rated 5 out of 5 stars

Wish I’d bought them sooner!

Most gorgeous pants I have ever worn, I could not be happier with my purchase! You really feel the appreciation when you buy from a smaller brand.. the personal touches make it that much lovelier!

29 July 2025
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Reply from Guajastudio

Thank you so much for your kind words Alex, it makes us really happy to know the pants made such an impression on you!
We always put a lot of love into the details, so hearing that you felt those little touches means the world to us. We’re so glad they found their way to you at the right time. 💛

All the love,
GUAJA. Team

p.s. If you need any help in the future feel free to contact us via email, website chat or through our Instagram DM's @guaja.studio 💛

Rated 5 out of 5 stars

Best brand and best products

Amazing brand with very qualitative and ethical products. They have also an amazing customer service. I strongly recommend buying Guaja products and contributing to their beautiful mission 💛

4 August 2025
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Reply from Guajastudio

Hi Cindy,

Your words just warmed our hearts! We’re so happy to know you love not only the quality and ethics behind our pieces, but also the care you receive from our Customer Support. It means so much to us to have your trust and to see you embracing our mission 🩷 We can’t wait to keep creating designs that make you feel amazing inside and out!

All the love,
GUAJA. Team

Rated 5 out of 5 stars

One of my favorite clothes brand

One of my favorite clothes brand, I recommand it, not only for high products' quality, but also for the fast shipping, and helpful customer service.

6 August 2025
Unprompted review
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Reply from Guajastudio

Hi Emma,

Wow, your words truly made our day 🫶 We’re so happy to be one of your favorite brands and to know you appreciate not only the quality of our pieces, but also our fast shipping and Customer Support. We pour so much care into every single piece we create, and it means the world to us to have that recognized! We hope to continue earning your trust and support for many years to come 🩷

All the love,
GUAJA. Team

Rated 4 out of 5 stars

My favourite slow fashion brand!

The overall buying experience is always great.
Last purchase was a tank top which was too small (M) for me, and the exchange was made very quickly and smoothly for a bigger size. I went for XL as I felt the M was reallyyy small, and now the XL feels like a real M. So I think these tops were made too much on the smaller end in my opinion. But other than that, good quality and looks amazing!

26 June 2025
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Reply from Guajastudio

Hi Catarina,

Thank you so much for your kind words and for your continued trust! We’re beyond happy to hear you always have a great experience with us, and that your exchange was quick and smooth. We truly value the feedback we receive from our dear customers, it’s so helpful for us to keep improving 🩷 We can’t wait to see which piece you pick next!

All the love,
GUAJA. Team

Rated 5 out of 5 stars

Perfect

First time i ordered from Guaja: it’s amazing. Handmade products, quick delivery with UPS and a lovely handwritten note in the package. The blouse i ordered is chefs kiss!

11 July 2025
Unprompted review
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Reply from Guajastudio

Hi Tayla,

We’re absolutely thrilled that you love your blouse and that your first experience with us was such a positive one 🥰 Your thoughtful review means the world to us, and we can’t thank you enough for it! We hope to continue having you as part of our dear community and keep amazing you with our designs 💗

All the love,
GUAJA. Team

Rated 5 out of 5 stars

Such a beautiful experience!

Such a beautiful experience! Personal touch with a handwritten note, amazing quality of the products and totally different feel compared to mass market.

I do not need anything else, but I want to buy more and support ladies in their amazing work!

23 June 2025
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Reply from Guajastudio

Hi Elizaveta,

We’re absolutely over the moon to hear that you had such a wonderful experience with us 🫶 Your support truly means the world, and we’re so touched to know that our pieces and little personal details made such an impression. We’re incredibly grateful to have you as a part of the GUAJA. community, and we can’t wait to welcome you back and share even more special pieces with you in the future 💖

All the love,
GUAJA. Team

Rated 5 out of 5 stars

Everything was great

Beautiful item, beautiful packaging, fast shipping

23 June 2025
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Reply from Guajastudio

Hi Patrícia,

Thank you so much for your sweet words, we’re thrilled to read them 🩷 Your support means the world to us, and we’re so happy to have you as part of our GUAJA community! We look forward to continuing this amazing journey together for many years to come 🫶

All the love,
GUAJA. Team

Rated 5 out of 5 stars

I was helped very well

I was helped very well. They contacted me quickly and found a fantastic solution. I will recommend everyone to buy beautiful items here and if there is anything to take contact. Very helpful! 🌸

27 June 2025
Unprompted review
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Reply from Guajastudio

Hi Summer,

Thank you so, so much for your incredibly kind words 💘 We’re absolutely thrilled to hear that you had such a wonderful experience with us. Your support means the world to us, and we're so happy our team could help find the perfect solution for you! Please know that we truly appreciate your recommendation and can't wait to see the pieces you choose next 🫶

All the love,
GUAJA. Team

Rated 5 out of 5 stars

Absolutely in love with Guaja.!

Guaja. is a brand I fell in love with a few years ago... Now I own many pieces and they bring me so much joy! I love how you can feel that everything is made with so much love. They improved over the years a lot - from materials to silhouettes, I appreciate that they are ethical, they make the designs themselves so pieces are truly unique, they think of customer experience and their instagram is so aesthetically pleasing! The girls will definitely receive my full support for many years to come.

3 June 2025
Unprompted review
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Reply from Guajastudio

Hi Gea,

We can’t even begin to express how much your words mean to us 🥹 Knowing that you’ve been a part of our community for so long and that our pieces bring you so much joy truly fills our hearts. We’re beyond grateful for your unwavering support and the love you’ve shown for our designs! Your kind words about our growth and values inspire us every day to keep striving for excellence in everything we do. We promise to keep creating unique and beautiful pieces that you’ll continue to fall in love with. Thank you for being such an important part of our journey, we’re beyond excited to keep sharing it with you for many more years to come 💕

All the love,
GUAJA. Team

Rated 4 out of 5 stars

Very nice qiulity and fast service

Very nice and fast service. After I made a mistake while ordering, they cancelled it, and I was able to place the correct order. The top I have now is beautiful, fits well and is of nice quality.

3 May 2025
Unprompted review
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Reply from Guajastudio

Hi Josje,

Thank you so much for your kind words! We’re truly happy to hear everything went smoothly and that you’re enjoying your top, you deserve nothing less than a perfect experience from start to finish 🫶 It means the world to us to have you as part of the GUAJA. community, and we look forward to being a part of your wardrobe for many years to come 💗

All the love,
GUAJA. Team

Rated 5 out of 5 stars

Great designs and the most excellent customer service :)

Guaja is my go-to brand when it comes to ethically produced, sophisticated, modern but timeless pieces that are going to accompany me for a long time to come. Great quality, great attention to detail and their designs really accentuate and celebrate the female form. I appreciate that they drop small collections with only a few very well thought-out new pieces each. Also, they always listen to feedback from their community and have adjusted some of their designs to better fit the needs of their customers. How amazing is that? :)

Unpacking the order is always an experience of its own! :) Everything is folded so neatly and packed without plastic.

Also, if you have a pear or hourglass body type: most of their trousers are high-waisted and fit nicely around the waist so you likely won't need to have them altered to your body.

Another plus: their customer service is truly the best I've come across! I had a few rather complex questions in the last few months and their responses and tips from their expert team were all I could have asked for. Always super friendly, considerate and honest. I always feel very well taken care of by them.

The only note I have: I wish going forward they would show ALL of their pieces on larger women as well. That would be awesome. Other than that, I'm more than happy and will continue to support them and build my dream wardrobe with their pieces :)

13 May 2025
Unprompted review
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Reply from Guajastudio

Hi Martina,

You truly don’t know how much your words mean to us. The care, the thoughtfulness, the love behind every sentence, thank you, from the bottom of our hearts 🫶

We feel incredibly grateful to have you as part of our GUAJA. community. It means more than we can say to know that you've noticed and appreciated the care we put into every detail, from the design to the way we try to support you whenever you reach out. Your recognition of all of this fills us with so much joy and pride!

It’s customers like you who inspire everything we do. Your feedback and suggestions are truly valuable to us, and we keep each one close. Your note about representation is especially appreciated, and it’s something we’re committed to improving with care and purpose. We want every woman to feel seen, celebrated, and absolutely gorgeous in our pieces 🥰

Thank you for all the love and for being such a thoughtful voice in our journey. We hope to continue walking by your side as you build your dream wardrobe, and we’ll always be here for absolutely anything you need 🩷

All the love,
GUAJA. Team

Rated 5 out of 5 stars

Impeccable

The perfect design, the perfect fabric, the perfect delivery💛

29 April 2025
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Reply from Guajastudio

Hi Cleide,

We’re truly beyond words 🩷 Thank you from the bottom of our hearts for your kind words and beautiful review. It means the world to us! We feel so lucky to have you as part of our cherished community, and we can’t wait to keep amazing you with our pieces 💕

All the love,
GUAJA. Team

Rated 5 out of 5 stars

I'm very happy

I ordered a dress made of very nice material, cotton, nice and fits the figure. Good sale and delivery in two days. The nicest thing is that they wrote me a letter with nice words and wishes. Thank you GUAJA!

23 April 2025
Unprompted review
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Reply from Guajastudio

Hi Jelisabeth,

Thank you so much for your lovely words 🩷
We’re beyond thrilled that you’re happy with your dress and enjoyed the quick delivery. It means so much to us that you appreciated our personal touch with the note, our wish is to always make you feel special!
We hope you continue to be a part of our cherished community 💕

All the love,
GUAJA. Team

Rated 5 out of 5 stars

Beautiful brand with great customer service!

Guaja has beautiful products, but most of all their customer service is fantastic. I had a minor issue with a zipper on a bag, but they were quick and eager to help resolve the problem. They sent me a replacement and I am super happy. Recommend x100!

13 March 2025
Unprompted review
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Reply from Guajastudio

Hi Amber,

Thank you so much for your kind words 🥰 We're absolutely thrilled to hear that you love our pieces, and it truly means the world to us that you had a great experience with our customer service. We're so happy everything worked out for the best, and we’re incredibly grateful for your love and amazing recommendation! 💘

All the love,
GUAJA. Team

Rated 5 out of 5 stars

From the clothes to the customer…

From the clothes to the customer support service: beautiful!

26 February 2025
Unprompted review
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Reply from Guajastudio

Hi Enji,

Wow, thank you so much for your kind words 🫶 We're beyond grateful to have you as a customer, and we can't wait to keep creating pieces that you'll fall in love with! 💖

All the love,
GUAJA. Team

Rated 5 out of 5 stars

Perfect

Perfect, love to support this company. Every piece is amazing!

31 January 2025
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Reply from Guajastudio

Hi Klant,

Thank you so much for your wonderful words 🥰 We’re incredibly lucky to have such wonderful customers like you! It means the world to us, and we can’t wait to keep creating pieces that amaze you. 🫶

All the love,
GUAJA. Team

Rated 5 out of 5 stars
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Reply from Guajastudio

Hi Sara,

Thank you so much for your sweet words. 🥰 Customers like you remind us why we do what we do every day. We hope to continue being a part of your journey, just as you are part of ours 💞

All the love,
GUAJA. Team

Rated 5 out of 5 stars

Guaja is highly recommended

When there were difficulties with the delivery, the customer service was really good, and I felt very well taken care of in a difficult situation. This was important as the dress was supposed to be a Christmas present, which did not arrive on time. Guaja was not to blame for this, but took responsibility for the situation and worked hard to ensure that everything was resolved in the best possible way. For Norwegian customers, it is important to point out that VAT is also added to the price of the item, not just customs. The dress was perfect, and of high quality.

21 January 2025
Unprompted review
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Reply from Guajastudio

Hi Aina,

We can't put into words how heart-warmed we are by your kind words ❤️‍🩹 Thank you so much! It was truly a pleasure assisting you and doing everything we could to make things right. We are incredibly grateful for your patience and understanding throughout the situation — you are truly the best!
We feel incredibly lucky to have you as part of the GUAJA. family, and it brings us immense joy to know the dress was perfect and loved. We only hope to continue creating pieces that you and your daughter will cherish for years to come. 💖

All the love,
GUAJA. Team

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