🌟🌟🌟🌟🌟 Top-tier service from Groworks! I ordered a range of essentials — Formulex (5L), Liquid Silicon, Clonex Pro Start, and Ecothrive Neutralise — and the entire experience was spot o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time I have used GroWorks, but I ordered two items in close succession. Website good, service was excellent. Kept in formed at every step during both orders and they arrived promptly 2 days late... See more
Groworks online shop is very well laid out. The staff are friendly and knowledgeable. Very competitive prices, quick delivery, and they also run a reward scheme - you get points for every purchase, a... See more
I have used this company a few times since learning of them. Easy to order and delivery is very fast normally arrives the next day. Customer service is very good as well, I had an issue with a bluelab... See more
Company details
Written by the company
The UK's leading hydroponics and horticultural equipment supplier. Shop online or from one of our 6 stores.
Contact info
United Kingdom
- 03330449365
- info@groworks.co.uk
- groworks.co.uk
4.6
Excellent
662 reviews
Replied to 56% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Goods not received
Goods not received. Item seems to be held up with the courier for several days and the tracking is not very informative.
12 April 2026
Unprompted review
Great service grow media slightly expensive for delivery
Easy to order, had exactly what I wanted, plant magic soil and 100l perlite. Delivered quickly, only thing I'm not happy about is the £5 surcharge per bag of growing media. £3.50 or £4 per bag would have been fair . Paid £25 delivery for 5 bags of growing media. A bit too steep i think.
9 April 2026
Unprompted review
Reply from GroWorks
Hey Abdul
Thank you very much for your feedback, this is appreciated and helpful. We do understand your feelings relating to the current growing media surcharge we offer. Unfortunately courier costs have increased substantially over the past few years and we have had to implement this as this is what we are paying to send these type of items. Please rest assured we are always working as hard as we can to give the best prices.
Reply from GroWorks
Hey Dean
Thanks for leaving us this review. I am sorry to hear you had a slow delivery. If you can kindly get in touch with us at info@groworks.co.uk and share your order details we can look into what happened and put things right for you.
Great quality
Always high quality clay pellets and great delivery. Thank you
9 April 2026
Unprompted review
Excellent from order to delivery.thank…
Excellent from order to delivery.thank you I will buy again.
2 April 2026
Fantastic value
Fantastic value, excellent quality for the price. I was pleasantly surprised.
Perfect for my need.
Super quick dispatch
6 April 2026
Co2 6kg supplied
Co2 6kg supplied. Minor issue sorted immediately no drama. This is how customer service should be. My new supplier of Co2 for the future.
4 April 2026
Unprompted review
All good
2 min chat, delivered next day, great price, the large 8 tube t5 lighting fixture, never seen this level of packaging from a grow shop, all good , would recomend all day long
4 April 2026
Unprompted review
Had the item I wanted easy to order and…
Had the item I wanted easy to order and ready to collect as advised thank you great service
26 March 2026
Unprompted review
Quick shipment and delivery at a great…
Quick shipment and delivery at a great price point.
Customer service is brilliant as there was a slight mixup with a part of my order but was resolved immediately and without fuss.
31 March 2026
Unprompted review
The product range is excellent
The product range is excellent, and in my case, the click-and-collect experience went smoothly. There was an issue with the product, but GroWorks resolved it quickly and effortlessly, giving me full confidence to use them again. Great business with great people delivering a fantastic experience.
21 March 2026
Unprompted review
Very quick and on time thanks
24 March 2026
Unprompted review
Poor wrapping for delivery
Package and delivery cost £7.95. Item was delivered only in bubble wrap and it tooks many days to arrive. It was 2 light bulbs 120cm long so it should be send with extra care but it wasn’t. Both of the not working.
17 March 2026
Unprompted review
Reply from GroWorks
Hey Sonia
I am sorry to hear that your order has arrived damaged. I cannot seem to locate it from the details I can see here, nor have you reported this to us. Would you kindly get in touch with us at info@groworks.co.uk so we can get this resolved for you.
Kind regards
Very impressed with this company.
Very impressed with this company.
My item was really well packed.
It was posted promptly and I was kept informed.
I would recommend to friends.
18 March 2026
Unprompted review
Perfect!
Really good. The air pump arrived quickly via a reliable courier (DHL) and it was at a competitive price. Can't fault the service.
12 March 2026
Unprompted review
Groworks online shop is very well laid…
Groworks online shop is very well laid out. The staff are friendly and knowledgeable. Very competitive prices, quick delivery, and they also run a reward scheme - you get points for every purchase, and you can redeem on future purchases.
Many thanks
5 January 2026
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