Groceries Apparel Reviews 46

Terrible terrible terrible! Their name should be Garbage, not Groceries, because their customer service is garbage. It took a month to get my order, during which time I emailed multiple times looking for an update with only one response once the "shipping team had applied a tracking number" but it still took a week to actually ship. I asked to cancel and refund, no response. After receiving the order I am VERY dissatisfied with the quality and finish of the product and would like to return most of the items, but of course their return page doesn't work and they don't respond to emails... DO NOT RECOMMEND!!

They have poor business practice and customer service hygiene. I bought $300 worth of clothes that had delayed shipping (fine, this happens) however the updates on it were inconsistent, they gave no tracking availability and when I emailed them multiple times for an update they continued to give me a, "we'll get back to you with and ETA!" and then ghosted me. The package then got stolen because there was nothing to update me on it's arrival and I live in a bad neighborhood. Who knows if it was even delivered given there wasn't any photo evidence they dropped it off (like amazon does). I've been fighting with them now for 6 weeks and there seems to be no desire to reparations. Pretty sure they just stole my money.

It took over a month to get my order.The return policy is within two weeks of receipt of the order. I tried to return some of the items that I bought multiple sizes of, only to find that their return system said I was outside the return time frame, which was not true. I sent them two emails and never return received a response. There is no phone number provided to contact them directly, which makes you wonder about their integrity. So apparently they do not allow returns. I am out of luck on $200 worth of clothing that does not fit.

My daughter found Groceries and asked me to use this as her source for clothing gifts for the holidays - It represents her commitment to what Groceries is about: Hardcore Sustainability.
100% Non-toxic ingredients. 100% Middleman-free. 100% Greenwash-free. 100% Made by us in California.
I ordered the clothes Dec 3 - expecting like all the others - a delivery within 10 days. However, I received them Dec 27. Around Dec 15, I was skeptical and nervous after reading the poor reviews, so I reached out to customer service via email (as no phone # to call). They responded within 24 hours. They continued to respond and send emails with updates - they apologized for how long this takes...though, in my heart, I am realizing that this company is good - they are putting quality ahead of the rushing - they are inundated with orders and doing their best to meet the demand of folks like us who want chemical free wholistic clothing on our bodies. I respect that. So, I put down my impatient negative judgements and decided to trust in them, their vision and their efforts at getting the things I ordered to me as soon as they could. They delivered it today. They let me know when it was shipped, and the tracking was spot on. In this crazy rushed world, I feel like I needed to relax and give grace here - so what! not in time for Christmas. I believe in what they do and how they are doing their best - more important than complaining and putting my negative juju into the world's consciousness. Thank you. I hope this review helped.

They took more than three weeks to send it out and I had already left that address. I asked them to cancel it, they said they would, then three days later said it was on its way when I had told them I was no longer in the country. I hope they go out of business very soon.

Poorly made, unfinished seams, poor customer service. Website description is not accurate reflection of garments. Return link will not work and it took several days and many emails to even get a response. Return process met with wanting me to receive a gift certificate but did not disclose this unfront. Trying to force me to use the gift certificate instead on refunding me like i would ever trust this brand. Disputing through payment service. Do not recommend.

I used to LOVE groceries apparel sweatshirts.
They were soft, fit well and all around a great purchase.

They have CHANGED!!! Now the sweatshirts are stiff, not soft at all, and the worst change is now they are boxy and more cropped. It is awful to go from a nice waist band on your sweatshirt to a boxy mess!

Do not bother buying!

Terrible customer service, crappy clothes. This order arrived a full 30 days after I placed it. The clothes didn't fit well or feel good, and when I tried to replace them through the returns portal, I was informed that my order was ineligible for return. my emails to customer service inquiring about the reason were ignored for six days before I was informed that anything purchased on sale was ineligible for refund, only store credit. this policy isn't visible anywhere on their website during purchasing (their return policy states: "Free Shipping on all US orders over $100 + Easy Returns").

These clothes are overpriced for the quality and craftsmanship, the design is just off enough to make them not wearable, and the customer service alone would make me not recommend this company or their products.

I placed an order for the high waist seam leggings. I absolutely loved them until they started to fall apart only after 2 months. I emailed Future@Groceriesapparel and heard nothing. I even messaged through IG thinking that may be better. No response. This company has terrible customer service and clearly poor-quality material and not willing to work with the customer.

I never received my order and contacted Groceries Apparel multiple times by email with no response. After waiting over a month with no communication and no package, I had to dispute the charge through my credit card company. Really disappointing experience. I would not recommend ordering from them.

Grocery apparel used to have high-quality clothes. I bought quite a bit of clothes from them last month thinking that they were the same grocery apparel and I’m very disappointed very low quality. The shorts gave you camel toe. The larges were too large. It just was horrible quality very disappointed in the clothing. i’m all about supporting organic brands, can’t say this enough this was horrible. quality

Ordered last month and have yet to receive anything. They very quickly took my money but haven't sent a single thing. I got a vague email after 2 weeks saying they are experiencing shipping delays but it gave no time estimate. It sounds like from other reviews that there is always a sale and always shipping delays. Not sure why they aren't transparent about that on their website. There is no email or phone number to contact them, it all feels very much like a scam to me. Wish I read the reviews on here first before I purchased from them. I will 100% not be buying anything else from them and would not recommend them to others.

I absolutely LOVE the items received and supporting indie / US based companies! I did a fairly large order which included leggings and a tank in the pomegranate iron 3 color. The feel on the body is so nice. A few of the pieces ordered did not work for my color palette or body type, thus sent them back and received a refund. Yes, it takes some time for the order to arrive and they are slow on responding to emails. We've been programmed for speed, I suggest de-conditioning and re-orienting toward supporting indie, handmade, eco-conscious brands and the slow movement.

Very slow customer service response.

Most of the items are cute but did not fit..runs smaller. I had emailed 3 times because their return and exchange site is not working. I got one response saying sale items are not returnable. There was no mention of that when I ordered.

No phone number to call..I hate that you cannot even speak to a live person.

I finally heard back from someone after 4 attempts but it has been weeks and still no return or exchange label.

I finally had to call my credit card company for a chargeback and it is currently in claims.

If you buy from them and the clothes fit, perhaps it will be okay. But if not, it will be a nightmare dealing with customer service! And if you read other reviews, I am not the only one who feels this way.

Ok ok I was nervous after coming in trust pilot. I Spent 300 dollars and people were saying there orders took so long. And they couldn't get their money back etc...

It took 10 days total (not business days) to get my order. I know it feels long but for a smaller company not operating out of your local Amazon what house I am ok with that.

The clothing feels and fits awesome. I need to return because I bought some stuff in multiple sizes. Hopefully the return process will be smooth will update after but I navigated he return slips in the website and sent back already. Not sure what the iffy reviews are, so far my experience is awesome!

My complaint is similar to others before me. I placed an order for biker shorts and a bralette during their Labor Day weekend sale. The items took 2.5 weeks to ship with no update— I had to reach out to understand why there was a delay. Upon receiving the items, the shorts were fine, but the bralette was so poorly made. There is not enough stitching or elasticity along the chest band to actually hold your chest in, therefore leading to them falling out, and the bra slides up towards your shoulders. I checked their website and there was no return policy listed anywhere. I emailed them to initiate a return and they said because it was purchased during a sale, it could not be returned and I could only receive store credit. As I said, there was no evidence of this policy written anywhere on their site. I confronted them about this and they told me I need to “google groceries return policy” and that would take me to their return page. They also sent me a link. However, this page is nowhere to be found or directly linked on their website. I asked them how they think this is an appropriate way to operate— telling customers to “google the return policy” instead of being
transparent, and making customers jump through hoops to learn about returns. If an item will not be refundable, it should be clearly stated on the product page or at the time of purchase (as most reputable companies do). Each of their email responses was incredibly aloof and unhelpful. They do not care that they are scamming people and selling poorly made products. Every time I check the website, there is some other kind of sale occurring, therefore perpetually trapping customers in the same scheme of no refunds. I am extremely disappointed and advise anyone to avoid this company entirely.

They never respond to me on Facebook and instagram nor have given me any updates on the status. They are horrible. It has been 3 weeks and they haven’t respond. I think they put the items on sale as a scam so people can order and then they take extremely long time to send the item or not at all. Horrible customer service

No order yet after three weeks. No one answers phone, responds to emails. I requested to cancel the order a week ago after it not shipping in their stated three days, now they’re claiming it is shipping but I’ve told them 5 times to cancel it. Should not be in business. I’m thinking the company is just a big scam. Please send my refund.

How is this place in business? ZERO customer service, NO phone number, no response to emails... I ordered over 3 weeks ago, even paid extra for a shorter delivery time, and still NOTHING! I have not received what I ordered, not received a tracking number, not received a response to my numerous emails. This business is NOT BBB accredited, and has several complaints against them. Don't buy from them! BBB Rating & Accreditation
F
BBB rating
THIS BUSINESS IS NOT BBB ACCREDITED

*UPDATE - 9/23/24

I finally received a full refund, thankfully. Their turnover time appears to be about a month for any transaction. Their company and products align with what I would like to support. Hopefully they are able to streamline their operations.*

Similar experience as others have expressed. This company is very slow, unorganized, and seemingly, unfortunately, shady.

I ordered 3 pairs of leggings and it took almost a month to receive them. They were of poor quality and too big overall, especially in the waist. So I immediately requested a return. A label was provided by the company via email, and I sent the items back. I assumed a confirmation or some sort of correspondence would follow, but nothing. USPS tracking shows the item was delivered to them 3 days after I mailed it. It’s been 3 weeks and no updates, no refund has been issued. No response to my email requesting the status of my return/refund.

I disputed the charge with PayPal and was denied because “it has been more than 30 days since the item was received”. It has NOT been more than 30 days, and it is also disappointing that it seems as though PayPal does not have actual human beings review their disputes. According to the date that the order was PLACED, it is past 30 days, but the order was not received until almost a MONTH later, and I returned it promptly after receiving the shipping label. This company purposely drags their feet, knowing that it could aid in disputes resulting in their favor.

I hope that others considering purchasing from this company come here first. Had I done so, I would have avoided them. There are many other companies that offer much higher quality products, that are ethical and honest. I will be calling my bank to dispute the charge, where I’ll be able to speak with an actual person to hopefully get my money refunded.