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Green Pantry - Holistic Health Food for Pets Reviews 

1,506
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 352 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural quality of the pet food, noting that it greatly improves their animals' digestion, skin health, and coat shine while remaining gentle on small teeth. People also appreciate the prompt delivery service, convenient subscription options, and find the website very easy to navigate when placing orders. However, some people mentioned experiencing frustrating delays with their deliveries, waiting longer than expected for their parcels to arrive. A few reviewers also noted challenges when trying to get timely assistance or updates regarding missing items and incorrect orders.

What people talk about most

Product

Clients share positive opinions on product, highlighting excellent quality and natural ingredients that dogs... See more

Delivery service

Consumers find delivery service to be consistently prompt, reliable, and exceptionally fast as orders arrive... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the reliable... See more

Service

Customers had great satisfaction with the service, consistently praising the speedy delivery and helpful... See more

Order

Users describe positive interactions with order processes, highlighting fast next-day deliveries, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous company who always provide high quality food at affordable prices especially through subscriptions. My dog loves the food and where she was constantly itchy and scratching herself when she wa... See more

Company replied

Rated 5 out of 5 stars

When asked for help and advice with picky feeder they came straight back with help and samples so now I can order money saving sizes without fear of being left with a wasted bag of food my choosey pup... See more

Rated 5 out of 5 stars

My dog has been on Green Pantry for about 8 years now, and touch wood, she is as fit as a fiddle! She has a sensitive tum, and used to be on the Trout kibble, but now she’s reached middle age and is s... See more

Rated 5 out of 5 stars

I’ve been using this product for my diabetic dog for over two years. It took some time and research to find suitable food that had quality ingredients, was low in fat and contained good carbohydrates.... See more



Company details

  1. Pet Store
  2. Animal Feed Store
  3. Natural Foods Store
  4. Pet Supply Store

About Green Pantry - Holistic Health Food for Pets

Written by the company

Green Pantry Trusted Natrual Nutrition
Trusted Natural Dog Food
Trusted Natural Cat Food
Trusted Natural Treats

Green Pantry, Trusted Natural Nutrition; Our Story:

In 2008, the unique dog food brand Green Pantry was launched. It sets itself apart from other complete dog foods by elevating the concept and benefits of natural nutrition for dogs to a whole new level. This accomplishment was mainly due to Keith Allison's expertise, who extensively researched the advantages of natural and herbal ingredients for dogs. Keith also identified that the premium quality of all components used was paramount to ensure the highest possible levels of natural nutrition retention. Along with the Green Pantry team, they carefully addressed factors affecting a dog's overall well-being, such as harmful chemicals and subpar ingredients commonly found in dog food and products. Their dedication resulted in a natural dog food offering notable health benefits, visibly enhancing the well-being of dogs that consume it. Our Mission Our mission is to, day by day, share in the joy of helping your pet lead their best life through the benefits of high-quality and trusted natural nutrition. Green Pantry is committed to providing pets with a healthy and natural alternative to traditional pet food products. Our focus is on deriving the best quality nutrition from nature's pantry, which is why we always use natural ingredients wherever possible. By sourcing only the highest-quality natural ingredients, we can ensure that pets receive the goodness they need to live happy and healthy lives.

Our Vision

To become the UK's most trusted independent partner for pet nutrition, trusted by pet parents and pets alike.

Our Sustainability Promise

Sustainable pet food is, quite rightly, a real buzzword currently. Nearly all brands of dog food and pet food in the UK will claim to be sustainable. And yet, many are still made outside of the UK, and even more continue to use plastic packaging. As part of our integrity value, we believe being as kind as possible to the environment is not open to debate.

• Locally Made

Food miles generate nearly 20% of all CO2 emissions that come from food (European Commission 2023). Sadly, Pet food is a significant player in this. It may surprise you, but many of our 'British' pet food suppliers have their products made overseas, mainly in mainland Europe but sometimes even further afield. At Green Pantry, we are committed to keeping our food miles as low as possible, which is why all of our products are produced at home in the UK

• Paper Packaging

We think this one's a bit of a no-brainer. All our products come in paper-based and 100% fully recyclable packaging.

• Sourced with Care

Not only does carefully selecting the highest quality ingredients allow us to provide top-notch nutrition, but it also allows us to work with top-quality suppliers who care about sustainability and animal welfare. For example, every time you think your perfect (or maybe not so perfect 😊 ) dog deserves a little reward with one of Green Pantry's natural treats, you can go ahead safe in the knowledge the meat comes from a red tractor-approved farm and the fish is from an MSC-accredited source. So go on, take the Green Road with Green Pantry. Not only are you giving your best four-legged friend the best life, but you are also taking care of the planet. Green Pantry

Trusted Natural Nutrition. - Our Values

Written by the company

• Honesty and Integrity
It is at the heart of our work. For many people, their trusted pet is one of the most essential parts of their lives. When you entrust their nutrition to Green Pantry, we will respond with open honesty and integrity.
•Our customers
Be it two-legged or 4, will always come first. That’s why customer excellence is our number 1 priority.
• Continuous Hard Work and Self-improvement.
We understand that quality never stands still. That’s why we will never stop working to try and improve our products and services at Green Pantry. After all, our beloved pets should only ever expect the best.

Contact info

Promotion box for Green Pantry - Holistic Health Food for Pets

Trusted Natural Pet Nutrition - Est 2008

Our vision, UK's most trusted independent partner for Pet Nutrition.

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(1,506)

354 reviews in the last 12 months

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Rated 5 out of 5 stars

He loved it 💕

Fast delivery!
Transitioned my whippet puppy from a generic working dog mix he came with from the breeder.
He preferred it, choosing to eat in strutured mealtimes rather than grazing.
His poo's are smaller, firmer and less smelly (great when house training!)

19 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Result....Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Great natural products!

Great natural products that support my sensitive Cane Corso's growth and development perfectly!
Prompt delivery and friendly service.

17 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way. Wonderful news.

Rated 5 out of 5 stars

The dog's...

Excellent service from the moment of ordering to the speediest of deliveries. And the dog wolfs down the food...

16 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Always a friendly voice at the end of…

Always a friendly voice at the end of the phone, with any queries.
Excellent,efficient and quick delivery.
I've been feeding my 4 dogs Green Pantry for over 8 years,after being recommended by a dog trainer. As no fillers or nasties.
4 very content dogs.
I've also been using the supplements,joint for all 4, this has been the most effective. And the calming for my rescue, again the only supplement to work.
Thank you Green Pantry 💚

13 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer for so many years it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Always a great company to deal with.

Always a great company to deal with.
Orders are shipped fast and if you need to contact customer service they are excellent.

14 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Variety if taster packs

Good to get small taster packs of dog food varieties… our dog is enjoying them . Very quick delivery was a bonus .

14 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Excellent service

Excellent service

12 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

As always excellent

As always excellent. Asked for my subscription to be delivered a week earlier, no problem. Delivered on time. My dog enjoys the product

11 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Great product

Great product. Quick delivery. And lovely friendly delivery driver. Thank you.

3 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars
Green Pantry - Holistic Health Food for Pets logo

Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Good for fussy eaters.

My puppy loved the dry food and she is a very fussy eater. Delivery was fast too.

12 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Excellent customer service

My dog love this kibble, which we have now been using for over four years, and it really helps her sensitive digestion and weight management, so I am really happy with the product.
But, in addition, the customer service is excellent. They've always been really helpful over the years, and with this last order I messed up my timings so was going to run out over the bank holiday weekend, but they went the extra mile and ensured my delivery arrived on the Saturday, so I'm really grateful to them, thank you!

2 May 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Efficient service

Efficient service. Good communication and an excellent product.

26 April 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Always a great service.

Always a great service.

30 April 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

We have used Green Dog pantry for a…

We have used Green Dog pantry for a long time, dogs love it and service always excellant.

21 April 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Great products for my greyhound with…

Great products for my greyhound with pancreatic problem. Good customer service. Will use again

27 April 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Aboustly love green pantry 💚great price…

Aboustly love green pantry 💚great price great ingredients my dogs love it, supplements fabulous with great ingredients healthy alternative with no nasty stuff I highly recommend

27 April 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Well packed. My dogs love this food. Will definitely be back for more!

24 April 2026
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Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

Rated 5 out of 5 stars
Green Pantry - Holistic Health Food for Pets logo

Reply from Green Pantry - Holistic Health Food for Pets

Thank you so much for taking the time to share your review, and for being such a loyal customer it truly means a lot to us. Please keep in touch and let us know if we can help in any way.

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