Greenmachinesw Reviews 

36
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Green Machine is an excellent company to work for. It is a family run business that really cares about it's clients and staff. I have worked for other companies in the same industry and none are anyth... See more

Rated 1 out of 5 stars

After a year of working here I was.glad to leave as the higher management do not give any positive feedback towards you as an area manager. Doing my job and having an excellent clients and my staff k... See more

Rated 5 out of 5 stars

We have been supported by Greenmachine with our office cleaning for just over 2 years now. They have always been friendly and professional - and delivered cleaners (ours has been with us for a long ti... See more

Company replied

Rated 5 out of 5 stars

Greenmachine is a family run cleaning company we have used for a number of years. The level of great service is second to none and they used eco friendly products and are incredibly competitive. Miche... See more

Company replied

Company details

  1. Cleaning Service

Written by the company

Green Machine Sw Ltd is One of the South West’s Premier Cleaning Companies. Green Machine’s focus and drive is to provide “GREEN” cleaning south west, cleaning the South West with a range of eco-friendly services But we are much more than just cleaning or focusing on the environment – we want to bring a fresh and innovative approach to the cleaning industry. Together we can create a healthy and clean environment for all of your staff, visitors, and customers within the work-place.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(36)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve worked for the family for a long…

I’ve worked for the family for a long time & can honestly say it’s a great place to work. They are supportive, friendly & always encouraging me. I’ve progressed within the business & the management team are always available if I need them

11 December 2025
Unprompted review
Rated 5 out of 5 stars

We have had a regular clean by…

We have had a regular clean by Greenmachine South West for our practice, reliable, friendly and has always hit standards!

1 October 2025
Greenmachinesw logo

Reply from Greenmachinesw

Thank you Mark - We are pleased to have such a positive review.

Rated 5 out of 5 stars

Cleaning is always to a high standard…

Cleaning is always to a high standard and staff are friendly. Ticks all the boxes for what we need.

8 September 2025
Unprompted review
Greenmachinesw logo

Reply from Greenmachinesw

Thank you for your review OAD, we are pleased you are happy with the service offering!
JR

Rated 5 out of 5 stars

We have been supported by Greenmachine…

We have been supported by Greenmachine with our office cleaning for just over 2 years now. They have always been friendly and professional - and delivered cleaners (ours has been with us for a long time) who have met our high standards. Would recommend.

4 November 2025
Unprompted review
Greenmachinesw logo

Reply from Greenmachinesw

Hi Oliver, we really appreciate your continued support as always and postive feedback is passed onto the local team! :)
JR

Rated 1 out of 5 stars

Extremely Disappointing Service

Extremely Disappointing Service – Avoid at All Costs

Our experience with this cleaning service has been nothing short of unacceptable. Despite being contracted to clean for 1.5 hours each day, the cleaners were consistently on-site for an hour or even less. This blatant lack of professionalism and integrity is completely unacceptable for a service we were paying for in good faith.

When we raised our concerns about the inadequate service, instead of addressing the issue professionally, we were met with an alarming series of threatening emails. This aggressive and unprofessional response only reinforced our decision to discontinue their services.

It is also worth noting that this is a franchised operation, meaning that the same individual who oversees your cleaning is also the complaints handler and area manager. This lack of accountability makes it incredibly difficult to escalate concerns or seek a fair resolution.

If you are looking for a reliable and professional cleaning service, we strongly recommend looking elsewhere. This company has demonstrated a complete disregard for customer satisfaction and professionalism.

21 February 2025
Unprompted review
Rated 1 out of 5 stars

the management say they will show up on…

the management say they will show up on the first day, they dont, just to 'make sure you're serious' i wasnt provided any training, and my manager failed to show up for the entire time i worked. i left when my manager said he would show up, and then just didnt. They have subsequently entirely failed to pay me, and keep telling me i have to wait for a response from payroll, who have not made any attempt to contact me. They did not give me any papers of any timesheets, nothing to even suggest i worked for the company. Don't work for them save yourself the time i have had to begin tribunal proceedings to attempt to get the money i am owed for my hours worked.

5 July 2024
Unprompted review
Rated 1 out of 5 stars

This company is awful pay from the 1st…

This company is awful pay from the 1st month to late day of the month but only get paid 10 days after so having to wait 10 days, no training or support not given time to build a pipeline expected to book appointments as soon as you start for companies that are already contract with another company, worst company ever

28 February 2024
Unprompted review
Rated 1 out of 5 stars

A poor company to work for

A poor company to work for! You are spoken to like a child. Cleaning products are awful then they have the audacity to ask you why you havnt conoleted a task after reporting. They give you a tiny amount of time to clean a place that should be cleaned to a full standard that would take 2 people atleast in that time. 24 hour absence line and emegancy line that's not manned past 5pm and totally closed on weekends so if you have an emergency you wint get any help. Managers huff and puff at you and they are lazy cleaners. They expect the world from you with no give. There all related to eachother aswell so be warned that screams red flags itself. No gloved provided. Training is awful too. They only care about robbing buisness of money and paying you peanuts.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service from Green Machine over a…

Great service from Green Machine over a number of years. They have been especially great during the pandemic, allowing huge amounts of flexibility and adapting their approaches quickly. The Mgt team are quick to respond and carry out regular audits to maintain standards.

12 January 2021
Unprompted review
Greenmachinesw logo

Reply from Greenmachinesw

Thank you for your review, great to hear you're happy with our service especially during the pandemic.

Rated 4 out of 5 stars

Efficient, Flexible and competitive.

I have found Green Machine efficient, helpful and they provide a one stop solution to our ever evolving needs.

12 January 2021
Unprompted review
Greenmachinesw logo

Reply from Greenmachinesw

Hi David, thank you for your review. Great to hear you're happy with our service.

Rated 5 out of 5 stars

Excellent Service

During the COVID-19 pandemic, GM have been extremely supportive of the practice. Their response times have been impressive and the service seamless. Going forward GM have been proactive in helping the practice put additional measures in place, to help cope with the forthcoming winter demands and the pandemic

GM are helping to keep our patients, staff and community safe.

29 September 2020
Unprompted review
Greenmachinesw logo

Reply from Greenmachinesw

Thank you Ann for your great review, great to hear you're happy with our service especially regarding the current pandemic.

Rated 5 out of 5 stars

Greenmachine Archant

Greenmachine is a family run cleaning company we have used for a number of years. The level of great service is second to none and they used eco friendly products and are incredibly competitive. Michelle and Jerome are always on hand for advice and are proactive in ensuring we get the highest standard of cleaning at all times. If you are looking for a cleaning company then look no further than greenmachine.

24 September 2020
Unprompted review
Greenmachinesw logo

Reply from Greenmachinesw

Thank you Dave for your great review. We're so happy you're pleased with our service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look