Had speedy and effective response from customer services and got drip kit working. Yet to test timer function. Comment about lack of phone no still stands - easy to resolve in 3 min phone call. Cumber... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have waited all through the tomato growing experience of '22 and beyond but can now say that the auto watering system worked superbly well. We had to top up by variable amounts; the plants were mo... See more
Ordered/paid for an item on 6th June 2022 Never received item and fobbed off with the standard "we are sorry, but" I finally cancelled and chased a refund via PP Eventually received refund 3... See more
Company replied
My hydropod arrived well packed, in perfect condition and on time. The product is exceptional, I now have two, each taking 40 cuttings. I have heaters in both which I'm sure speeds up rooting. My l... See more
Company replied
Company details
Written by the company
Greenhouse Sensation design and manufacture products that make it easier for anyone to grow stronger, healthier plants. Their Vitopod Propagator has won many Best Product awards including from BBC Gardener's World and Grow Your Own magazine, whilst their Quadgrow was Awarded 'Best Buy' - Four-In-One system by Which? Magazine All of the products are designed and manufactured in the UK.
Contact info
Building 98, Vantage Point, The Pensnett Estate, DY6 7FR, Kingswinford, United Kingdom
- info@greenhousesensation.co.uk
- greenhousesensation.co.uk
3.8
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
lACK OF COMMUNICATION REGARDING RE ORDER ISSES AND DELIVERY UPDATES.
lACK OF COMMUNICATION REGARDING
7 July 2022
Reply from Greenhouse Sensation
Hello Alan,
Sorry to hear you are unhappy with the communication you received.
Our customer care team always endeavour to help as quickly as possible. I can see our customer care team's correspondence with you and the items you were missing were dispatched by ourselves on the 30th June.
If you have yet to receive them, please contact us at info@greenhousesensation.co.uk as they should be with you now.
Apologies for any inconvenience caused.
Many thanks,
Kate
Greenhouse Sensation
Poor communication TBH
Poor communication TBH, waited 2 1/2 weeks for an order and I had to chase... Now a late general apology. I know you have to do things like upgrade warehousing, but where were the proactive communications?
5 July 2022
Reply from Greenhouse Sensation
Hi Andy,
Sorry that you felt our communication was unsatisfactory.
As a small UK manufacturer, we always endeavour to keep our customers as aware and informed as possible, as each and every order is very important to us.
We hope to win back your confidence in the future.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hi Colin,
Thank you for your great review - we're so glad to hear you are happy with everything.
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Poor service all round with rubbish customer service
Very poor company to use in my experience. Dispatch time a lot longer then quoted at point of order. When it was eventually dispatched after I chased it up I got a phone call to say please open the box to make sure it’s not just an empty box! Item arrived only for the gift box to be damaged do you only been wrapped in one layer of bubble wrap. Then label stuck on the single layer of bubble wrap. Customer service response to this was return it! It was a present required for the day it eventually arrives so has no option but to give damaged. Worst company I’ve dealt with in years.
Only plus was the item inside the gift box was very good quality.
4 July 2022
Reply from Greenhouse Sensation
Hello Simon,
So sorry that you experienced issues with your order.
We did experience extended delivery times during May/June - we apologise that your order was subject to this.
Our warehouse team have been informed of your experience, so we can better our packaging and service. You should not have been asked to return the box, so we apologise again if that was stated to you, as this would not be the case.
Your satisfaction is our utmost priority and we're sorry you were let down in this instance. We hope to win back your confidence in the future, as this is not our usual high standard of service.
Many thanks,
Kate
Greenhouse Sensation
Delayed/missed order and no compensation and no reward points
Having placed an order and not receiving it I checked the website to see how to contact Greenhouse Sensations. However as the website stated deliveries were taking up to 10 days I thought it would be courteous to wait until after that time period. As I still did not receive my order I emailed (as no phone number available). The immediate response was they would send my order as it had been missed. My reply asking for some refund/ compensation was totally ignored hence my dissatisfaction. In addition I never received the points on my account either.
4 July 2022
Reply from Greenhouse Sensation
Hello Fiona,
Sorry to hear that you had issues with your order.
We were experiencing extended delivery times during the period in which you placed your order, and sincerely apologise that your order took longer than the 10 days stated.
We are only able to offer a refund if the item is returned to us unused. We will look to rectify your missing points, so please do not worry about this.
Many thanks,
Kate
Greenhouse Sensation
Some of the best ideas are simple
Such a great and simple idea. Is working well with my tomato plants. Thoroughly recommended, although transporting the unit around the garden needs two people if interconnected.
3 July 2022
Reply from Greenhouse Sensation
Hello,
Thank you for your positive review.
We're very happy to hear that you are happy with your order and wish you great success with your tomato plants.
We really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Absolute rubbish
My order did not arrive despite several contacts with GS staff who assured me it was on the way. I will be applying for a refund.
2 July 2022
Reply from Greenhouse Sensation
Hello Bruce,
We're very sorry that you have experienced an issue with your order.
The team have looked into this as the parcel left our warehouse on 10th June, so it appears it has been lost by DPD. We are sending you a new parcel and it will be with you in 2-3 working days.
Sorry again for any inconvenience.
Many thanks,
Kate
Greenhouse Sensation
Everything I’ve bought was fantastic
Everything I’ve bought from here has been of the highest quality. If I’ve had a question, the garden angels have sorted it promptly. The prices are always reasonable. These are the reasons why I keep coming back.
2 July 2022
Reply from Greenhouse Sensation
Hello Chris,
Thank you so much for your great review. We're so pleased to hear how happy you are with our products and the service provided.
We really appreciate your continued custom and support!
Many thanks
Kate
Greenhouse Sensation
Good product,came in time
1 July 2022
Reply from Greenhouse Sensation
Hello,
Thank you so much for your great review, we really appreciate it!
Many thanks,
Kate
Greenhouse Sensation
I have mixed thoughts on GS
I have mixed thoughts on GS, which is shame as the quadgrows are wonderful.
I ordered several quadgrows and chilligrows for this year. On opening, one of the quadgrows was damaged, and the bungs were missing from the chilligrows. I emailed, and in fairness, they did send out replacements, so far so good.
However, I seem to have received an old version of the chilligrows which doesn't resemble the ones on their site, and certainly doesn't hold 7 litres or last longer than 2-3 days. The dimensions are totally different, it's smaller and doesn't last as long as advertised. The quadgrows however, are excellent.
Also, the lead time on refills for the nutrients is atrocious. I almost ran out before it arrived.
If this company ironed out a few niggles and actually had a customer service phone number instead of email only, I'm sure they would be impeccable. As it is, I won't use them again.
30 June 2022
Reply from Greenhouse Sensation
Hi Paul,
Sorry to hear that you have had issues with your order.
I can't find any existing correspondence from yourself regarding the issues with the Chilligrows you purchased in December. Apologies if this is not the case and your email was overlooked, but if not, could you please email the team with photos of your Chilligrows and we can check you received the correct item?
You should not have received an old version and we haven't experienced this issue before.
We always ask that customers get in touch if they have any issues with their order, as our customer care team are always here to help.
We don't have a long lead time on nutrients or refills, I think you may be referring to the fact that we unfortunately experienced extended delivery times in June (5-10 working days), but we are now back to our super speedy 2-3 working days, as usual.
Apologies for any inconvenience caused.
Many thanks,
Kate
Greenhouse Sensation
I placed my order at the end of May but…
I placed my order at the end of May but it didn't arrive until the end of June and this was after a number of emails chasing the order. Luckily Nicky in Customer Services managed to get my order delivered for me. I think the website is misleading as it said goods arrive in 2-3 working days so I had ordered gifts for a May birthday and was disappointed that they did not arrive in time
30 June 2022
Reply from Greenhouse Sensation
Hello Vanessa,
Thank you for your positive review.
We experienced some extended delivery times during the end of May/June and sincerely apologise that you were subject to this. However, we are glad to hear that Nicky was able to help you.
Thank you for your patience, we really appreciate your custom and support. We are now back to our super speedy 2-3 working day deliveries.
Many thanks,
Kate
Greenhouse Sensation
The product is as stated but delivery…
The product is as stated but delivery was an issue, I had to contact the company who seem to have overlooked my order. However once they heard my observation my order was delivered two days later. Just a hiccough I think as previously service has been good.
30 June 2022
Reply from Greenhouse Sensation
Hello Donald,
Thank you for your positive review.
We experienced some extended delivery times during June and apologise that you were subject to this.
We are now back to our super speedy 2-3 working day deliveries - so your order will be with you much faster next time!
Thank you for your patience, we really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
Poor customer service
Very disappointed with Greenhouse sensations management of customer orders.I waited 3week for an order and then contacted customer service to enquire where my order was and was told that there’s been a delay an the order would be sent out as a priority. Unfortunately this was not the case I waited another week and then had to contact the customer service again only receiving a vague reply that the order should arrive in the next few days or so. I would have thought after the initial long delay in dispatching the order Greenhouses Sensations would have organised an express delivery as some form of amends. There was no real excuse for these delays just poor logistics therefore I would not recommend using this firm, all in all a very disappointing experience. Avoid !
30 June 2022
Reply from Greenhouse Sensation
Hi Graeme,
Sorry to hear you have experienced issues with your order.
We were experiencing extended delivery times during the period that you placed your order, however, waiting so long is obviously far from ideal and we do apologise for that.
I believe the issue is now resolved, but if you still have any issues please contact us at info@greenhousesensation.co.uk and I will make sure it is dealt with immediately.
Apologies again for the delay and any inconvenience caused.
Many thanks,
Kate
Greenhouse Sensation
Zero customer communication
Incredibly late delivery (15+ business days), zero outbound communication from company. When I contacted customer services all they said was they were busy. 2 stars as order finally arrived but there service is shocking (product good).
29 June 2022
Reply from Greenhouse Sensation
Hello,
Sorry to hear that you had issues with your order.
We endeavoured to keep customers as informed as possible regarding the extended delivery times they would be subject to, during the time period that you placed your order.
Please accept our apologies if you were not made aware and for any inconvenience caused.
Those extended delivery times are not the norm for us, and we are now back to our speedy 2-3 working days delivery.
We are glad to hear that you are happy with your order and hope we can win back your confidence in the future.
Many thanks,
Kate
Greenhouse Sensation
Nice product
Nice product. Slight problem with the delivery, but customer services solved it quickly with a speedy delivery.
29 June 2022
Reply from Greenhouse Sensation
Hello Linda,
Thank you so much for your great review. We're so glad you're happy with your order and that our customer services team were able to help you quickly and efficiently.
Many thanks,
Kate
Greenhouse Sensation
Vitapod
Following reviews of two products on muddy boots u tube i purchased the vita pod and tomato 4 pots watering system. packaging excellent service great and the products will I'm sure be excellent in use.
29 June 2022
Reply from Greenhouse Sensation
Hello Dave,
Thanks so much for your great review, we really appreciate it. We're so glad you're happy with your order and the service you received.
Many thanks,
Kate
Greenhouse Sensation
Impressed,…
Very impressed with all products and service I have received since
becoming a customer of Greenhouse Sensations. I agree with all the
reviews I read about the Quadgrow. I would not use any other way. of
growing my crops,
29 June 2022
Reply from Greenhouse Sensation
Hello Terry,
Thank you so much for your great review, we really appreciate it.
We're so glad to hear how happy you are with the products and service you have received! Our Quadgrow is definitely a firm favourite!
Many thanks,
Kate
Greenhouse Sensation
Awful delivery time
By the time items were delivered I had gone out and purchased something similar as a replacement
29 June 2022
Reply from Greenhouse Sensation
Hello Alex,
Sorry to hear that you had issues with your order.
We endeavoured to keep customers as informed as possible regarding the extended delivery times they would be subject to, during the time period that you placed your order.
Please accept our apologies if you were not made aware.
These extended delivery times are not the norm for us, and we are now back to our speedy 2-3 working days delivery.
We apologies for any inconvenience caused and hope we can win back your confidence in the future, as your custom is very important to us.
Many thanks,
Kate
Greenhouse Sensation
Reply from Greenhouse Sensation
Hello,
Thank you so much for your great review, we really appreciate it. Thanks again for your custom and support.
Many thanks,
Kate
Greenhouse Sensation
It took the item some time to arrive so…
It took the item some time to arrive so had to go on holiday without it set up. But since it has arrived it is working very well
28 June 2022
Reply from Greenhouse Sensation
Hello Wendy,
Thank you for your positive review.
We experienced some extended delivery times during June and apologise that you were subject to this. We're sorry to hear that it failed to arrive before your holiday, but are glad that you are happy with it now.
We are now back to our super speedy 2-3 working day deliveries - so your order will be with you much faster next time!
Thank you for your patience, we really appreciate your custom and support.
Many thanks,
Kate
Greenhouse Sensation
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.