Green Elf TreesReviews 

203
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and high-quality products. Customers frequently highlight the smooth and convenient delivery process, often noting the helpful updates and the ability to track their orders. Many appreciate the beauty and health of the trees, which often exceed expectations and are described as perfect for their homes. The sustainability aspect of replanting trees is also a significant draw, making the overall experience stress-free and environmentally conscious. However, some people mentioned issues with order cancellations due to technical glitches or trees not being in the delivery van. A few customers also experienced problems with tree size discrepancies, receiving trees smaller than ordered, or delays in delivery times.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, praising the convenience and ease of the process,... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Service

Customers consistently note positive experiences with service, praising the great communication, easy order,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of the... See more

Order

People report positive experiences with order, praising the easy process, good communication, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Green Elf Trees delivers live, potted trees that are replanted after they're picked up. They find a place to replant all such trees each year, which makes this a great, eco-friendly option for Christm... See more

Rated 5 out of 5 stars

Great tree, excellent customer service. We love our Green Elf Tree every year snd it is so much less hassle than getting one locally - plus love the idea of our pot grown tree continuing on after our... See more

Rated 5 out of 5 stars

Absolute perfection! Super friendly team, free tree delivered to our charity [how lovely is that?!], and really helpful updates before, leading up to, and on the day of the delivery! Genuinely couldn'... See more

Rated 5 out of 5 stars

Service and communication was great. E-mail were very clear with up to date information regarding delivery time and date. We werd impressed with the speed ly delivery which took less tjan 24 hrs from.... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

203 reviews

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No history of asking for reviews

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4.7

All reviews

(203)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Green Elf Excellent Christmas Tree Service

Green Elf’s Christmas tree service was excellent from start to finish - we were so delighted to have a beautiful living tree that would be returned to its forest home in January post festive season. Delivery and collection were super efficient - very pleasant and helpful driver brought our (quite heavy) tree into our flat. We will definitely use Green Elf next year.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

So very nice to not kill a tree for…

So very nice to not kill a tree for Christmas! Green Elf made having a perfect living tree for the holidays so easy. Our tree was perfect and it felt so good knowing the tree will go on to have a nice life!

29 December 2024
Unprompted review
Rated 5 out of 5 stars

Have been using them for 4 years now for our office

It has become a tradition at out offices to rent a live Christmas tree every year. We love the fact that this offers such a sustainable alternative and that no trees need to be chopped down and killed. The staff is really friendly too and the prices are very reasonable. :)

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Lovely tree

Lovely tree, great service and love that I can rent a living tree so that it can continue to grow after Christmas instead of having a cut tree or one in a pot that dies after a few weeks. Highly recommended!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Great tree and customer service

Great tree and customer service. Very pleased at how easy it was to order with a good range of sizes and tree types on offer. Good comms on delivery. Tree was wonderfully fresh with little needle fall. Would highly recommend

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Great tree

Great tree, easy process to pre order and it turned up right on time! Just need to keep it alive now!

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful idea to rent a Christmas Tree…

Wonderful idea to rent a Christmas Tree for the holidays, delivered in a pot and watering dish on nominated day with no issues! I'd definitely recommend for anyone considering getting a cut tree, as the rented tree will be picked back up in January and replanted!

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Tracking to see the time frame your tree will be delivered, tree bought to the door and put where we wanted it. The tree is beautiful.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Environmentally friendly potted trees

I love the potted trees for environmental reasons. The driver was helpful and brought my tree in. The tracking let me know when it was arriving so I could plan my day. The tree is lovely and lush. I’ve booked a collection date and am confident that experience will be just as easy

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service!

First time using Green Elf Trees and really enjoyed my experience. I had a unique situation where I had to return the tree (my fault, not their’s) and they were so quick and responsive to help find it a better home. I had ordered too big a tree for my tiny flat, and they came and picked it up the next day and were able to take it to a charity. Really admired the kindness they showed and how simple they made the process.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

East to order and stress free delivery

Ordering experience was easy and delivery was well communicated via the app so I could check where the driver was and what number we were on the list. Friendly delivery driver who went above and beyond because our lift was broken. Good quality of tree - we chose a living tree so hopefully it can be used again next year!

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Delighted with our Green Elf Trees purchase

The shopping experience was easy, the delivery was a bit late but the tracking they provide allowed us to follow it well so it wasn't a big issue. The tree is beautiful, smells wonderful, and barely loses its needles. With the added bonus that this will help charities, we're delighted with our Green Elf Trees purchase!

22 November 2024
Unprompted review

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